Hawthorn Suites by Wyndham Lubbock

Pros: I like the size of the rooms; there is a small sitting area with a couch and chair. I do not like sitting in bed and this is a great place to watch tv and unwind before going to bed.

Cons: This is the 2nd time I have stayed here. Both times I used an online website to book my travel. Both times they put me right above the entrance and I can hear the doors opening and closing each time someone goes in or out. Also, they accidentally gave me the receipt for another person. I found out this person paid $20 less per night than I did. Not happy about that. Perhaps I need to call directly instead of booking on one of those so called cheaper websites.

Comfortable but noisy

Pros: Spacious comfortable room,but shades were broken and difficult to rsise. There were very noisy people above us...even at 3:00 AM. Hotel was very busy, lots of people using the pool. Friendly staff.

Cons: Noisy...broken shades. Maintenance came to fix the shades but they still did not work.

West sun is hot!

Pros: The room was spacious and clean. The housekeeper does a wonderful job.

Cons: The first day my towel was ragged. With frayed edges and very worn. That was the only day. The bed was a bit soft for me, but not really a problem. The windows faced the west and that sun was so bright and hot that I had to have the shades down the whole time. Kinda of a bummer. But what the heck, the price was right

Great customer service

Pros: When I arrived the front desk lady was very sweet and asked why we were traveling, I informed her we had lost my grandma and we were coming home from the funeral. She offered her condolences and waived our pet fee. It was a small gesture but greatly appreciated since we were tight with money from an unexpected trip.

Good stay

Pros: Updated decor, spacious room, good breakfast.

Cons: Leaky refrigerator left a huge puddle inside our door; luckily it was a tile floor.

Okay

Pros: The staff is great. The rooms are nice, large and comfortable.

Cons: The walls are too thin, I didn't get to sleep until late because of the noise and was woke up early because of noise as well.