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The location of the hotel
Extremely beautiful hotel. Helpful and friendly staff.
The bed and bath was fabulous! Our room wasn't ready when we arrived.
The view from the hotel was amazing
Great (&fast & efficient) reception & welcome; parking excellent; room comfy & cosy None
Location To much noise from breakfeast area in the room
the people were most accomodating. Excellent service and a wonderful attitude ! in general, hotels in Europe are quite expensive in comparison to US hotels.
it is location .. close to city center .. and it is breakfast buffet very good ..
Excellent location. Clean rooms. Good quality shampoo etc. Not very good value for money. The hotel is fine, but overpriced. I found the bedsheets to be tough. Bathroom could do with an upgrade. For this price I don't expect a loose toilet seat.
Location to town centre Cost of internet too high. Many hotels now offer free internet access
The Hastens bed the very noisy a/c in the room.
Room on the ground floor with window on an alley were people talk and smoke at night. Really not what you would expect for a "design" and rather expansive hotel. A lot of signature and approbation for every single thing you need in th hotel, very slow and unefficient. Anything above 50 Euro a night is too expensive in my opinion.
the rooms were too expensive for what it was, very small room without any luxurey and I paid €200/night including parking excl. breakfast. I was very dissapointed.
Friendlyness of staff, design more light in the room to read a book, place to write and use laptop
It's location and a very comfortable bed. The modern design of the Hotel meant that there was no dressing table and no wardrobe. The sliding door to the bathroom with it's 24cm gap above the floor seemed strange.
The room was nice and the bed was good. I liked tha the windows could be opene, as I'm not a lover of airco The (private) bathroom of this specific (compact) room was across the corridor. You had to move between bed & bathroom with 2 cardkeys. Never have experienced that before!
the decor and design the cleanliness
The hotel was fine for the (advertised) price and the location was spot on. I booked a compact room at a specific price, when I arrived I was told "we have given you a room upgrade",however when I came to checkout and pay, I was told that the upgrade was not free and I had to pay extra. I never requested or even wanted an upgrade.
The design of the hotel
Location, distance to center and parking The room was small (only 1m around the bed) and gave a cramped feeling (no view). Room & Bathroom were clean, but basic, and nothing special. Even though we booked "just" a standard room, we expected more from a design hotel and for that price
Proximity of the train station no value for the money. Too much noice from the bus station. Outdated room interior.
The ability to enjoy some peace and quiet - I slept well after a nerve-wracking previous month! Probably the requirement to pay at the end. No free rooms, damn it!
Staff always pleasant - food good Only one english TV channel and old style TVs that you get interference from your phone on every few minutes
Excellent location, being good for both the city centre and the train station. Good bar and restaurant. Standard of the deluxe room was good. Bonus was the hotel swimming pool. Reception area is a little on the shabby side (although the other common areas are reasonable).
The location was very convenient botht to the main railway station and the town center. Parking facilities were good and the hotel was esy to locate. The room was equipped with a refrigerator for personal use. Rather inefficient. We waited for several hours for room service to dry clothes. Later we were dealy 20 mins. since we could not exit the underground carpark. The breakfast is extremely expensive. The room lacked storage for clothes. There were a few draws but no cupboards with shelves to allow you to unpack for a longer stay.
Room was excellent - nicely appointed and very comfortable. The restaurant was empty - was this a piblic statement or because of the atrocious weather? Limited menu.
Dinner and the excellent service Checking out was difficult as the noon deadline was not flexible. My wife had to clear out and wait elsewhere for me to return from my meeting.
Comfortable bed, good bathroom, fully equipped bedroom (bureau, wardrobe, lounge chairs, tea & coffee etc) - all I would expect in a hotel room. Decor is minimal but functionality is complete. Quiet decor - no self-conscious tacky "designer" rubbish that one sees too often these days. Ideal location for train, city centre and business. Warm, friendly, helpful staff. This is a place where one can rest or work in comfort. I have stayed here before and will stay here again. This time I was here on business but my wife also joined me, and is full of praise for the place. What's not to like? (Note for below questions: I have not read the guest reviews but there is no "Don't know" response button. So I have put "Yes".) In "reason for choosing", I would pick all of them, so have entered "other".
Hotel rooms were of good size and clean breakfast was expensive and average
Location, parking lot, rooms were comfortable enough Rooms and rest of the hotel were not really in-line with eachother. Rooms surprisingly updated, rest of the hotel was slightly out-dated
Room comfortable and stylish, fabulous evening meal in the restaurant, and excellent breakfast food Very busy at breakfast, felt a bit like a canteen
great breakfast, great position in city. we love the room with a comfortable terrace. almost nothing, only the temperature inside the room at check-in, too much cold. But it is quickly heated.
The staff were very helpful and the small touches were lovely - fresh fruit and cakes in the lobby were very nice. The breakfast selection was good. The location was great and there was lots of information about nearby restaurants. The room we stayed in wasn't quite as clean as it could have been, i dropped something on the floor that rolled under the bed - wasn't very pleasant to say the least!!!
Good price and very friendly staff Rooms a little bit noisy
Breakfast and location of the hotel Reception from the staff was poor and no hospitality, hotelparking was full I should have made a reservation for the parking, no suggestions from the staff, I had to ask for other options to park. Further the minibar : only 2 bottles of water nothing more (if you make advertisement with a minibar than it must be full in my idea.)
Perfect location for visiting Maastricht. Right next to the Saturday flea market.
The location. And the bed was good. We arrived later Friday. At first we got an awful room. No views and it was as if you were standing in the kitchen itself. After some discussion we got another room which was much better. I don´t understand though that they ask the same rate for such different rooms.
Breakfast was good; very nice and helpful staff; room was clean and quite large which made me feel like i'm in a house and not hotel (nice feeling) Beware that some rooms are in the second building across the road (10 meters apart) and for some people it might be inconvenient. Personally, we didn't have problem with that
Good location, good breakfast. Was a little bit too cold. No air condition.
The location was prime and the design very unique. Shower and sink were directly in room; we were girlfriends sharing a room so there was a lack of privacy for us during our howers
The best things was the room which was very minimal but very cosy and the location. The breakfast was pretty basic.
Partly business, partly leisure.
The hotel position is perfect
The modern design of the hotel and the central location in Maastricht Check-inn from 12hrs untill 15hrs was a bit short, but we we're told in advance
bed was very high qulity the reception is anawailable in the evening and in the moring - as a result < I did not properly checked out, need to call a hotel o ensure that evrything was o key and to ask them to send a confirmation of my payment
The maid was very friendly. They would not take a credit card; we had to pay in cash. The bathroom shower was a bit moldy, and there wasn't always hot water. The voices of owner/manager in office below our room was VERY LOUD.
breakfast should be better
value for money, middle of the centre of Maastricht and the room was very comfortable. Okay there is no bar but there more then enough bars in the area!
hotel rooms in design. position was excellent. l'occitante products
Everything was perfect in this hotel, staff, room and view. Sleeping on a boat gives a special kind of energy, and has a highly therapeutic effect. It was like waking up in a fairytale.
The night receptionist was very very kind and polite. The location is also nice (close to the center). The rooms are really small but it was enough for a 7 hours sleep. It's strange to have the shower next to the toilet but it was ok! It could be cleaner.
Breakfast The comforters were so lumpy and uncomfrtable
It's very beautiful and with modern design, and there are almost 5/6 rooms with views to the river and are great. You cannot parking outside without pay. And it's very expensive (from 8am that you start to pay to 10am that is the check out is 3€!). The check out is too soon, 10am. No free wifi in the lobby neither rooms.
It located at a special place, the scene is not bad, and valuable as the price. The bed has some problem, easily making noice to disturb others.
everything was clean, people were fun and it has a good location. Good breakfast and god bar! It's too expensive and not worth the price. It has been designed by a designer, but backpackers don't care abt how fancy it is. The price of internet is shameful, considering you pay at least 29 euros per night.
the rooms are clean, the restaurant and patio nice + spaceous. the location is good: next to a park+the river and just a shot walk from city center. very good value for money!
It was generally clean. You got what you paid for. Too difficult to find. Ended up unable to have dinner as we walked all over the place trying to find the hotel. I thought the receptionist was a little indifferent. Mainly however I was surprised that no towels were provided nor soap. I would have paid a little extra for this. We did not have these items with us so I had to use a sheet to dry my face. The absence of soap was very disappointing. Also the mattress was sweaty.
Everything was new and clean; good location, bar and decent breakfast. Too expensive. and internet should be free. overall, not worth the price. backpackers are not made of money and dont care about fancy looking accommodations. I would only recommend this place because it's the cheapest by comparison, but I will emphasize that it's overpriced.
Frienly knowledgeable staff. Good location.
It was very convenience place,wonderfuly located front of Maas river. We could walk to the station,city center, museum, and also famus underground grotto. There were enough choices at the breakfast.