Would you like to save as your currency permanently or for this visit only?
Nothing! The room was dirty. Smelled bad. Wifi was horrible. Beds uncomfortable. Staff was not helpful. Tried to charge me for another night just to switch rooms. So I was stuck in a nasty room and couldnt sleep. The guy in the room next to me was selling drugs all night and had prostitutes in and out throughout the night. I will never come back.
Nothinge First I was given the wrong room, I paid for a double and received a single. After getting that straightened out I went to the room. Everything was in disrepair. Some of the lights didn't work. The room was very dirty and there were people partying all night and we were unable to sleep. The bathroom was so dirty I wouldn't take a shower In it and ended up taking a shower at another hotel where my daughter was staying. Shower head was hanging off the wall and the tub was stained and it looked like in certain places they tried to repair it with plaster. There was rust in the corners of the bathroom. Walls were filthy and there were cigarette stains all over the tub. I was never so disgusted in my life. I wouldn't let my dog stay in there. I slept on top of the covers fully clothed because the bed was dirty. I would have checked out but no rooms were available anywhere because there were several events going on in town and everyone was booked up. I feel very cheated for the money I had to pay. I would not recommend this hotel to anyone unless they were renting by the hour or needed the room to do drugs.
The fridge and microwave were clean. The tv was nice. I enjoyed the location, we were able to stroll around and explore. The staff was friendly. The air conditioner worked well. Lots of storage was helpful. The beds were never changed or cleaned. The shower was dirty. It smelt like smoke, perfume, and mildew the entire time. The air circulation wasn't good and there was no fan in the bathroom.
Rooms were clean and the beds were comfortable. We liked the service and the food was cheap, but great! Pool was nice and warm.
The beds were simply amazing, the bedding which was something like a sheet comforter all in one, gave an amazing night sleep. The whole room was very nice and upscale feel to it. The staff was very friendly and did everything they could to help make sure my stay was wonderful and that I had everything I needed. When I asked about the breakfast for the next morning, was told the time, but didn't find out till after I had gotten up early and went to it that it wasn't included in the cost of the room. Not upset at the cost of the breakfast, was a good breakfast and included hot food, just wish I had known when I asked about it.
Hotel staff was great to work with. Room was fine as well as the continental breakfast they provided for Graduation weekend. Way over-priced for Graduation Weekend. All hotels in town were at or around $200 a night!
Room was spacious and clean. Staff was very friendly. Bed were very comfortable. n/a
We have always appreciated the staff being courteous and friendly. Adult Halloween party (in the bar I think) little awkward for families.
There are no positive points to note that could possibly offset any one of the many negatives experienced in my stay at the Kirkley Hotel. LOUD, LOUD, LOUD. Prior to booking my room online, I called the hotel to verify that a room with a king bed was available. The hotel confirmed and offered to take the reservation then but they couldn't honor the online rate so I declined and booked the room with a king bed online. I arrived an hour later to check in and the room I had reserved was not available. I explained the sequence of events to the clerk and got nowhere. I requested a manager but they weren't available. I told them to cancel the reservation and was informed that since the reservation was made through a third party website the hotel didn't have the ability to assist me in that action. Having exhausted the actions I was wiling to take, with my wife standing next to me, I accepted the room with 2 double beds. When the clerk hands me the key cards for the room, he says, "you should be happy with the room you have it is in the set we have for online bookings". He went further to explain that rooms next to elevators, entry points, stairwells, and ice machines were all that are available to those bookings. Disgruntled, we headed to our room. At every elevator a large sign is posted "Shhhhh! We have students studying and other guests sleeping. We ask for quiet in the hallways". The smart choice would have been to return the cards to the front desk and leave then. Yes, the room had 2 double beds that we pushed together. On the floor where the bed had been, I picked up $1.53 in change and a condom wrapper. The smart choice would have been to return the cards to the front desk and leave then. The room itself was small and very used. The chrome plumbing fixtures werent cleaned. Paint was chipped, scrapes in the wall and we still haven't decided what the smell was in the room. We had a lovely view of the restaurant HVAC equipment directly outside our window and listened to that all night long. This was the loudest room I've ever stayed in bar none. The hallways seem to amplify voices. We heard all conversations around us in the other rooms, all of the televisions, and every toilet flush. The parking lot for the hotel is poorly lit and the number of pot holes out numbers the parking spaces. The centrally located dumpster, in two of the parking spaces, is well positioned when this business is reclassified as a tenement. Unbelievable that anyone would give this hotel anything but a less than mediocre rating. Summary- Loud, overrated, over priced, under managed and LOUD.
Closeness to Liberty University, cleanliness of room, service of employees. Could use an update on the outside, but as long as the inside looks clean...who cares!? Just better for those of us who have found it!
Very clean and orderly. Neat and accomodative. There should be a fan in the bathroom.
It was very accomadating in every way and the facilities were more than adaquate None
The entrance to the hotel was appealing and the room was spacious and very confortable. No
Price, lobby Poor soundproofing between rooms. Mediocre mattress. Very slow tub drain.
The friendliness of the staff and the cleanliness of the rooms
Cleanliness...comfortable beds Need to have better coffee...Had to go out every morning for good coffee
Visit was goood. Nice breakfast and the staff was friendly. The rooms were very clean. Our only issue was the rooms were not very sound proof. There were a bunch of college kids outside sitting and carrying on till 1 am and could hear everything. Also there were dogs in neighboring rooms and you could hear them constantly barking early each morning we were there.
We had never stayed in La Quinta before and weren't sure what to expect. Really enjoyed the stay. Very clean. Lots of room, except in the bathroom. Good breakfast. Plan to stay there again. Fitness room was well equipped. Bathroom was small but the sink was separate so that made it better. Next time I will take my own cleaning wipes for the fitness center. It was very clean but I like to know I have cleaned the equipment before and after using.
Renovations are very well done, sleek, comfortable and modern. Great shower. Pet friendly. Very loud by the elevator! Had trouble sleeping.
The staff, accommodations and amenities were all our expectations. Very pleased.
The breakfast was excellent The Innkeepers were a little fussy mainly the husband
Great food, great customer service, very clean, immaculate, I would highly recommend it to anyone my wife and I loved it very much a must try Creepy statue at entrance
The friendliness of the owners and the pride they had in the history of the town and wanted to share it with others!
I loved how clean and new it was. Most of the staff was wonderful and kind! The soup and cookies was a great bonus. Housekeeping woke me up at 7:30am to clean. I really wanted to sleep longer that morning. Also, when I checked out - the man at the desk was very rude and mean when there was a discrepancy about me adding another night. He spoke to me like I was stupid and I hadn't done anything wrong.
Staff was very helpful. Really appreciate the efforts of folks like Keriatta Jackson to provide a great breakfast for guests each day. Noise at 3am one night and 4am another. We ended up having to get the front desk to ask the folks in the room next to us to stop banging their door and in the room. They did quiet down after a couple of calls from the front desk.
Warm breakfast, comfortable bed and room was clean.
Breakfast was a bit of a disappointment. Food was cold and felt like it had been sitting for a few days.
Shower was excellent, bed was comfortable Neighborhood kids vs employee kids eating breakfast - had their school backpacks on. No info at check in - where elevator was, breadtfadt times etc. Same cheerio on floor in my room for entire stay tells me carpet wasn't vacuumed.
The staff was very friendly. Also, while at breakfast i accidentally dropped a bagel on the floor. Almost immediately there was a staff member helping me with disposing of the one dropped and replaced it with a fresh one. She was pleasant and it helped because I was embarrassed that I dropped the bagel in front of a lot people.
Bed was comfortable. Although the room was small, it is fine if you are only using the sleep in. The room was small compared to other hotels. Breakfast was reheated eggs and sausage. I would rather not have the breakfast and have a lower price for the night.
Lovely hotel with beautiful & spacious rooms. Enjoyed the unique shoebox to set outside your door with breakfast delivered in it the next morning. No complaints!
The room was fantastic. We stayed in a premium room. It was spacious and updated. Very unique with an interesting history. Nothing.
I've stayed in some of the nicest hotels in the world and this hotel is right on par w a 5+ star hotel Architecture, friendliness of staff, ambience, value (i was shocked by all we got for the price we paid) posh boutique feel, high end finishes, didn't want to leave!!!
Loved the room and the decor. The staff was great. I was celebrating my 15th Anniversary and if was the perfect place for my wife and I to get away. We went to eat at RA Bistro and didn't have to drive. Our stay was so relaxing and just simply perfect. There was nothing to not like. Wish I stayed another night
I stayed here while visiting my brother at Liberty. Location was a short drive to campus. The rooms were nicely decorated and very clean. All the staff was very nice. The breakfast was very good and the seating in the lobby was nice with many individual TV's. I would stay here again.
The size of the room was great! King bed with a sofa, work desk and lovely balcony. The value compared to other hotels in the area.
Breakfast area was nice and convienent. Mattress was poor. Counter space in bathroom was minimal. New towels were not left each day. Smoke detector went off in the middle of the night several times. Maintenance came to change battery and installed battery backwards. After another call, they suggested we disconnect the smoke detector.
Friendly staff, free breakfast, good location. Room had an unpleasant aftershave odor to it that front desk said was most likely the cleaner they use in the rooms.
Staff was friendly and helpful. Room was clean and comfortable. They are doing renovations and there was not a work-out room available.
Clean, friendly staff
When I walked in the staff was so friendly and they explain to me because I was early that my room wasn't quite ready but it will be soon. As I looked around the place was so beautiful and was right near everything at the college (Liberty University). I just wish breakfast was open til 11am because we just didn't want to get up early to eat breakfast.
This guest did not leave comments about this hotel.
Very clean and the kids loved the pool and breakfas!! Everything great!
The staff were very kind and the rooms were extra big and nice.
Wonderful helpful staff . Close to college and a beautiful view .
Friendly staff; bed was clean and comfortable breakfast; 1 room didnt have a shower curtain - which we didnt realize until we were in there with the water on. Same room didnt have a remote for the tv.
Friendly staff, beautiful view of the city and surrounding area. Brand new facility! Comfortable beds, great breakfast, quiet, no road noise.
Great Hotel. Amenities, rooms, cleanliness of common areas all excellent. Housekeeping staff was horrible. House keeper did not clean room after first night, only made the bed after 2nd and did not clean bathroom that day. Stated she 'made beds first then came back to clean bathrooms later.' This was the housekeeper on 2nd floor.
Clean, new looking. Breakfast No
The room is great. The breakfast is decent. The reception staff is not efficient. They tried to be friendly but ended up with a little annoying.
No highway traffic sounds. Not in a busy area yet close to everything. No loud blowers/fans in the room -- most hotel rooms' heating/cooling systems are noisy and annoying. Breakfast was fresh looking and tasting. And it looked and felt clean! Coffee could be much better. Pool was not heated up--apparently it had to be turned on so it was not ready for us. We did not swim, just sat on the edge with granddaughter because it was too cold--she (we) was shivering without getting all the way in.
Location First room they put us in smelled like cat urine and the smoke detector was detached from the cieling and laying on the table. Second room had dirty towels. Will not be returning.
Friendly staff, nice decor, comfy beds Tile in bathroom cracked
Excellent location - proximity to Liberty University. Lowest price I could find for large chain hotel. Head manager & front desk personnel was the rudest most arrogant & unpleasant woman I have ever met! We spent four days and her disposition went from bad to worse. You should seriously investigate and replace her immediately. Our room had a broken inoperable safe for security of high dollar belongings. The refrigerator was stuck on high ( control knob broken off and missing) so that anything placed inside froze solid. The bathroom was moldy inside shower and sink hot/cold control knob was broken off and missing. Finally, when asking for additional towels for bathroom, we were told "no, we can only give you two towels for your room." I couldn't believe it!!
It was absolutely terrible. There were wrinkled sheets, there was a broken air conditioner that sounded like it was being hit from the inside with a hammer. Upon calling and requesting a clean up of the room, no one showed. Totally not worth it.