Cons: When I showed up at the rental counter, they said they had no cars and couldn't do anything to help me since I had not prepaid for my rental. Fortunately there was another rental car company close that had cars or I would have been stranded.
Dec 17 2016
Cons: Car was not available and had to get a different company upon arrival.
Mar 11 2017
Return to Lynchburg airport
Pros: I liked how easy it was to drop off and how nice they were..very clean place..
Cons: Nothing...everything was good
May 31 2017
Cons: I've tried to call local number numerous times because I left something in the car. No one answers and I've called 10 times during office hours. Office was closed when I dropped off.
Apr 18 2016
They lost my reservation
Pros: Absolutely nothing.
Cons: They lost my reservation. The store wasn't staffed during business hours (the doors were locked and a number was posted on the door). When I called, they said they closed early because they ran out of cars and accused me of making up my reservation.
Jan 25 2017
Pros: The car was clean and well maintained. Comfortable for 4 people and the luggage for 4 people. Trip was fast and furious because of a family death. Car was good on gas and very comfortable ride.
Cons: When I arrived at the small rental office I was told my car was no longer available because I was more than an hour late. Even though I had reserved the car with a CC. The clerk was not overly friendly and acted as if she was doing me a favor by looking for another rental in a full size car. I most likely will return to Enterprise for my future car rental needs.
Cons: Pick up was supposed to be at 8am but because only one staff member was there and she was dealing with a customer who was renting a moving van, she couldn't even start helping me until 8:30. Then she couldn't find my reservation. The delay caused me to miss one of my meetings.