Hotel is understaffed but friendly. The hotel is very basic with zero amenities in the room. Shuttle to/ from airport stops running at 19:00.
4 stars
Hotel Best Osuna
Photos of Hotel Best Osuna
Overview
Situated under a 20-minute walk from Torre Arias Metro Station, Hotel Osuna Feria Madrid offers guests an ideal base when in Madrid. It provides a fitness center, as well as a rooftop terrace, an outdoor pool and a 24-hour reception.
Guests of this 4-star hotel can plan excursions with the assistance of the tour desk. Airport transfers, a dry cleaning service, a laundry service and babysitting/child services are available upon enquiry.
Rooms at Hotel Osuna Feria Madrid are comfortable and provide a refrigerator. All rooms are air conditioned and have wireless internet access.
In-house dining options include H20 Restaurant, which is an ideal spot to enjoy a meal. For guests who would like to relax with a drink of an afternoon, the on-site lounge bar provides the ideal spot.
Madrid-Barajas Airport is a 10-minute drive from the hotel. Plaza de Oriente and Royal Palace of Madrid are a brief car trip from the property.
Latest deals for Hotel Best Osuna
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel Best Osuna
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free airport shuttle
- Shuttle service (free)
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
General
- Window
- Quiet street view
- Seating area
- Garden view
- Inner courtyard view
- Sofa
- Soundproof rooms
- Telephone
- Pool view
- Storage available
Accessibility and suitability
- Entire unit located on ground floor
- Increased accessibility
- Elevator
- Accessible by elevator
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
- Upper floors accessible by stairs
- Designated smoking area
Services and conveniences
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- 24hr front desk
Bathroom
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Refrigerator
- Vending machine (drinks)
Parking and transportation
- Shuttle service (free)
- Parking
- Free airport shuttle
- Private parking
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- TV
Outdoor
- Terrace/Patio
- Balcony
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Things to do
- Golf
Pool
- Outdoor pool
Reviews of Hotel Best Osuna
7.7
Good
5296 verified ratings
Wonderful
1241
Very good
841
Good
1095
Okay
622
Fair
662
Mediocre
350
Poor
485
Summary of reviews
Guests say
Guests have reported a series of negative experiences at the hotel, particularly highlighting poor service, unclean facilities, and rude staff. Many felt stranded and dissatisfied with the overall management. However, some guests appreciated the hotel's convenient location and helpful staff in certain situations, indicating that there are redeeming qualities amidst the issues.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Cons (-) A la hora del transporte al aeropuerto, me tuvieron esperando más de media hora porque se encontraba un pasajero desayunando, y por casi pierdo el avión sin importarles mi horario de salida del vuelo, se supone que tienen traslados las 24 horas
Cons (-) do yourself a favor and at all costs do not book at this hotel. we were staying in Barcelona and had to leave early due to a pending Hurricane bearing down on our home in Florida, on 1hr notice we took an overnight train from Barcelona to Madrid which arrived at 12:30AM. while we were on the train my son booked this hotel and which charged an exorbitant amount simply to stay for the night (arrive ...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at Hotel Best Osuna?
Hotel Best Osuna offers an on-site restaurant, H20 Restaurant, which is an ideal spot to enjoy a meal. Additionally, there is a lounge bar for guests who would like to relax with a drink.
Are the beds at Hotel Best Osuna comfortable?
Guests have mentioned that the beds at Hotel Best Osuna are comfortable and the rooms are spacious, providing a good night's sleep.
Is parking available at Hotel Best Osuna?
Yes, Hotel Best Osuna offers parking facilities, including free airport shuttle and private parking, making it convenient for guests with vehicles.
What can guests expect from the hotel's customer service?
Guests have praised the friendly and helpful staff at Hotel Best Osuna, as well as the efficient airport shuttle service, demonstrating a high level of customer service.
When is the best time to visit Hotel Best Osuna?
The high season at Hotel Best Osuna is in May, and the low season is in August. Guests may consider these factors when planning their visit.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Location
Some guests reported noise issues and mentioned that rooms facing the road or close to common areas may experience more disturbance. Requesting a room away from these areas might lead to a quieter stay.
Check Airport Shuttle Schedule
Several guests appreciated the free airport shuttle service, but some mentioned limited operating hours. Ensure the shuttle aligns with your flight schedule to avoid any inconvenience.
Verify Room Amenities
Some guests found the rooms outdated and lacking certain amenities such as a full-size mirror, electric vehicle chargers, and hot water. It might be helpful to confirm the availability of specific facilities before booking.
Explore Nearby Transportation
While the hotel offers a free airport shuttle, guests noted that accessing the city center requires a metro ride. Consider the proximity to public transportation if planning to explore Madrid's attractions.
Manage Expectations for Room Quality
Reviews highlighted varying room conditions, with some mentioning cleanliness and maintenance issues. It's advisable to set realistic expectations regarding the room quality based on recent feedback.
Plan for Early Departures
Several guests appreciated the hotel's proximity to the airport for early morning flights. If you have an early departure, this location might be convenient for a stress-free journey to the airport.
Evaluate Noise Levels
Some guests mentioned thin walls and noise from neighboring rooms. Light sleepers may want to consider this feedback and prepare accordingly, such as bringing earplugs or requesting a quieter room location.
Confirm Breakfast Inclusions
While many guests praised the breakfast, some mentioned additional charges for the meal. It's advisable to clarify the breakfast inclusions at the time of booking to avoid any unexpected fees.
Inquire About Room Views
Guests recommended inquiring about the room view when making a reservation, as some rooms offered pleasant surroundings, while others faced less desirable sights.
Address Maintenance Concerns
Several guests mentioned maintenance issues such as mold, odor, and outdated facilities. It might be beneficial to inquire about recent maintenance efforts or room renovations before booking.
Location
Luis De La Mata 18, 28042 Madrid
What's nearby
- Las Ventas3 mi
- Community of Madrid Sports Center3.7 mi
- Estado Santiago Bernabéu4 mi
- Paseo de la Castellana4 mi
- Parque del Retiro4.6 mi
- Plaza de Cibeles4.8 mi
- Museo del Prado4.9 mi
- Teatro Español5.3 mi
- Plaza de Santa Ana5.3 mi
- Puerta del Sol5.4 mi
- Madrid City Centre5.4 mi
- Plaza Mayor5.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Best Osuna
Low season | January |
|---|---|
High season | April |
Average price (weeknight) | $454 |
Average price (weekend night) | $143 |
When to book a room at Hotel Best Osuna
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Best Osuna
FAQs when booking at Hotel Best Osuna
Nearby hotels and places to stay
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Value for money | 7.5 |
|---|---|
Distance to city center | 5.4 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 3.1 mi |
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