Friendly staff, comfortable hotel, great location, excellent customer service, clean, excellent location near Puerta de Alcala, design, staff, and location, amazing suite with bathtub, very comfortable bed, great pillows, good shower pressure and temperature, nice amenities, lovely staff, walking distance from all points of interest, modern and clean, fantastic shower, great restaurants and bars nearby, charming hotel residence, very clean, helpful and friendly staff, excellent room and bed, spacious and bright, original presentation of amenities, great location, cozy rooms, super friendly staff, excellent location, cozy rooms, peaceful, elegant and great hotel, premium de luxe room is really nice, tasty breakfast
Don't stay on ground floor, no coffee available in the morning, the room was dark, lack of coffee/tea making facilities in the room, plugs on the wall by the bed didn't work, not enough hand/face towels for two guests, no slippers, heating was not great, view was a wall with graffiti, room was a little narrow, paintwork was a little tired, glass bathroom door didn't provide privacy, cleanliness of the room was very bad, old and ripped bed, unfriendly receptionist, small rooms, dirty marks on the walls, rooms are small, noise from nearby project, small rooms, small windows, limited street parking, motion sensor sink and open shower, no natural light in ground floor room, bathroom smell, no place to get a drink, lack of privacy in the bathroom, no separate bathroom for privacy, cold room with no temperature regulation
Excellent location near Puerta de Alcala, walking distance from all points of interest, great restaurants and bars nearby, charming hotel residence, close to local eateries, close to shops, museums, and more, superb location, close to the centrum area, next to metro station, in an expensive neighborhood, 2 min away from Puerta de Alcalá, calm area, 5th floor room was very quiet, elegant and great hotel just 2 min away from Puerta de Alcalá, perfect location, peaceful area, 2 min away from Puerta de Alcalá
Excellent customer service from all staff, clean, excellent location, very clean, lovely staff, modern and clean, fantastic shower, helpful and friendly staff, very clean, helpful and friendly staff, premium de luxe room is really nice, great hotel, very clean, helpful and friendly staff, excellent room and bed, spacious and bright, original presentation of amenities, cozy rooms, super friendly staff, excellent location, cozy rooms, peaceful, elegant and great hotel, very clean, helpful and friendly staff
Daily housekeeping, contactless check-in/check-out, physical distancing in dining areas, enhanced cleaning, hand sanitizer in guest accommodation and key areas, parking, airport shuttle, shuttle service (additional charge), bicycle rental, babysitting or child care, laundry facilities, ironing service, laundry service, free Wi-Fi, internet, breakfast in the room, food delivery, desk, minibar, flat-screen TV, TV, seating area, hardwood or parquet floors, slippers, inner courtyard view, lockers, telephone, city view, storage available, shower, bathtub, hairdryer, toilet, toiletries, laundry service, socket near the bed, clothes rack, balcony