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first i got upgraded which helps, but everything was right clean, things work,
A very comfortable & attractive room, the half bottle of excellent red wine was a very enjoyable welcme gift. The lack of a restaurant that matches the quality of the accommodation is a distinct disqapointment. Room service food was indifferent and expensive.
I loved the fire place and open balcony overlooking the beach and ocean.
Location was fantastic. Very short walk on a private path to the beach. Close enough to town for shopping and running errands. Room is incredibly small, even for just 2 people. Walls are PAPER thin! Not worth $1,000 for 3 nights!
Pool, location, room, atmosphere Golf cart did not work on second day, reception area should be bigger.
My room was a delite. I could have stayed in my room for my entire trip. I had all the comforts of home in my room, a great view and patio the tv would not power off and one could not do so manually. I also felt alittle confused with directions but eventually figured out how to get out of the hotel. and in the bathroom a counter or shelfing was needed to put out makeup bag etc.
Looks like a beautiful hotel, but they cancelled while I was halfway through a long drive to the hotel for a wedding. Had to turn around and come home and miss the event.
The view of the ocean, the fireplace, balcony and bed. The two chairs are very uncomfortable. Needs club chairs that are more comfortable.
We love this place! We came here last year and fell in love! Pet Friendly, right on the water, you get your own golf cart, and a decent restaurant with full bar right there! The rooms and view are the show stoppers! Wish it was a little more reasonable in the price but location location location! Thing have changed since our last visit. The hotel and restaurant are undergoing a change of ownership and they have made some strange decisions. First they no longer offer golf carts for each room, complete bummer. It really was fun and a total selling point. They are still on site but just not in use. If they change it we would come back. Also the hot tub was out of service, by the sign for quite a while. For a chill coast a hot tub is key. The restaurant leaved much to be desired. Although we love the outdoor fire pit tables the menu was haphazardly blocked out by falling taped pieces of paper abs the food was not great. Don't really see the point of the sushi, it seems like if you did pizza, steaks, and a few fun Hawaii dishes you would make your life and food a little easier. Little things but it makes a difference when you are spending a $1000 for 2 nights stay.
Being on the dunes and right next to a beautiful beach was lovely. The room and bed were very comfortable. Coffee wasn't hot
Amazing place to stay, right on the beach, great, friendly staff No.
There was not enough parking space. We went out to Monterrey for a night out and came back around one o'clock and could not find a single parking space to park. I had to parked at the hotel next door. Also the coffee maker was old and rusty and requested a replacement and never got one. Also bathroom could had been clean more throughly, I wouldn't stay at a western again. We could have stayed some where else better for the priced I paid
Had my do not disturb sign up...lady knocked and entered..she was real surprised to see me. The sign was up for a reason..do not come in. Bed was comfortable, carpet was wet. Shower was slippery.
The location was the best part about it. Quiet area walking, distance to beach. Breakfast was good. Very noisy when adjoining units turned on water. People walking by having a conversation at normal level seemed to be amplified from inside. Breakfast area is very small, not enough seating.
Front desk service Nothing
It is walking distance to a nice beach and a short drive to Monterey. We ate at the restaurant right across the street from the hotel. Friendly staff. Very good value for the price. The beds were comfy but the pillows were round hard balls. Walls are a bit thin but but the neighbors weren't noisy.
Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
Hotel receptionist at the front lobby. Upon checking in, he literally gave keys and handed it over. Didn't explain anything else, parking, amenities, etc
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
My wife and I live on east coast and celebrated our 25th anniversary in California. We stayed at a Hyatt in 3 out of the 4 cities we spent time in. We started with the Hyatt Regency in San Francisco for 4 nights which was fantastic! We then stayed here at the Hyatt Regency in Monterey which was not what we expected. We upgraded to a room facing the golf course. The view decent. The staff were very friendly. The location is good if you're a golfer. Otherwise, I would rather be closer to the beach. My primary complaint was the lack of central AC. I don't know if all rooms are setup this way but our room had a portable air conditioner. It does the job to cool the room but it is extremely loud and the compressor kicked on and off all night. If you can sleep in 72 degrees, you won't have a problem. If you are like my wife and I and like it 67-69 degrees, you may want to consider another hotel. It has a huge impact on a good night's sleep which is the main purpose for renting a hotel in the first place.
Facilities not to standard expected for four star rating
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
We enjoyed the spa and the attentive staff.Please write at least 15 words Valet
View was AMAZING! Bed and pillows were sooo comfortable! Bathroom was beautiful! Everyone was so friendly and went above and beyond! The room came with robes which is a plus, but they were very itchy so I didn't end up using it.
Very clean & well appointed. Nice live evening music. Convenient peet's coffee on premises. Nice outdoor firepit and beautiful "plaza area" / patio for all to use....very open-air views of the bay. Spa facilities did not accomodate the numbers of people using, it very well. Overall,hotel was a bit over the top for our needs, and I hate always having to figure out tips without feeling like a cheapskate, but I guess that's just part of "high livin". On the whole ,staff was extremely understanding & accommodating of a few problems that arose and were more than fair in resolving them.
Rooms are beautiful. Vanity makeup area to get ready in, and spacious shower. Bed was extremely comfortable, almost the same as my bed from home. Staff had superb customer service skills and went above and beyond to make our stay easier. Rooftop sun deck gives amazing views down the coast from a jacuzzi! Would definitely come back again. Nothing!
Excellent customer service by all staff.
Geat ocean view , nice evening music , the staff was helpful , we love the restaurant , we love the valet parking . and the price of the room includes it The price of the ocean view rooms is very expensive , and it doesn't include the breakfast
the bed was very comfortable charge of $25 resort fee.
Beautiful hotel, great location. Comfortable beds. Rooms need maintenance. Lock didn't work and needed to be replaced. Phone wasn't working properly.
This place is amazing. Although ostensibly it doesn't look over the top, it is a quietly classy place. Our receptionist, Tiana, helped us throughout our stay and she is the sweetest and most accommodating representative (although everyone we met just went over the top, from the concierge to the bellhops to Ryan the cars concierge). The rooms are huge. They easily fit all of the stuff for our 8 month old with tons of room to spare. His packnplay was no issue at all. Everything is very clean and it was quiet and relaxing. We ordered room service , and it was pricey as expected, but the food was DELICIOUS! I doubt we would have found better food elsewhere - the crab cake Eggs Benny was delicious! We checked out and had our car brought around (valet parking is surprisingly included in the resort fee) and Ryan, our car concierge , told us if sightseeing (we were headed to the aquarium), to feel free to leave the car there, no problem, till 5. That was really nice and we did not have to worry about parking. Overall this is right on the end of cannery row and is apparently about a 10 minute walk from Fisherman's Wharf as well (we didn't have a chance to get down there). You can't beat the location, the customer service, or the amenities here. We would only stay here when coming back. Thank you!! Nothing!
Staff The price!
The staff is amazing and the hotel was very elegant. I was very satisfied with everything I have no complaints. There is nothing I can say bad about this hotel. N/A
Very nice decor in room and everywhere. Staff is friendly and helpful. Nice view of Monterey Bay from lobby and lower level lounge. WI-FI is free and works well. Expensive! Breakfast not included, 10% extra tax, and $25 extra for 2 queen beds instead of the default 1 king size bed. Only one night table. Parking is valet only, front bumper came back with a dent. I prefer to self-park. Getting my car back took 10 to 30 minutes. Driver expects to get a tip each time. There is a spa but it is not free. Someone placed a couple of calls from our room, I had to prove they were not mine.
Hotel was under construction. It was loud and not the least bit relaxing. We were woken up in the middle of the night by drunks cursing in the plaza area. The carpet in the room was stained. The power went out multiple times and I had one family member get stuck in the elevator. The staff was friendly but my experience overall was not pleasant.
I liked the overall comfort of the hotel. I did not like the service. I asked for a bellhop to help take my bags to the car. I waited for about 25 minutes and decided to take the bags myself.
Location and price
Jackhammers outside my window at 8am, nonstop construction noise on hotel and conference center next door. Poor service in restaurant. Good location & friendly staff
We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't the best of visits.
Walking distance from everything. Construction during our stay and a long walk from the elevators
my kids loved the pool and hot tub.
The hotel is a short walk to the pier. There is a lot of construction around the hotel, which makes things loud and busy. We had to wait until after 5 to check in ad still didn't get what we had asked for. There was a large convention there and basically the staff told us that they couldn't do anything to accommodate us. We ended up with a room on a VERY busy street and a toilet paper rack that kept falling on the ground. I was really looking forward to this hotel and was disappointed.
We paid 150 plus 20 to park. I am at peace with it. Recommended. 20 additional to park...cmon.
Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great. Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
-Clean room -Big and fluffy towels -Ceiling fan and portable oscillating floor fan -Plenty of drinking glasses -Condiments and Keurig Coffee/Tea -The last room had bathrobes. This one did not. -No microwave / no access to microwave -Toilet paper rather thin -No other complaints
Shards of glass on the room floor; freezing temperature when we walked into the room (heater was not on); once heater was turned on, had little to no effect, so we slept in bathrobes and ordered two extra blankets. Hotel is currently under major renovation, so the check-in feels like a motel and there is no entry lobby.
Location was excellent, Hotel was beautiful. Staff was world class. Will be staying again in the future. A bit pricey
Incredible staff, convenient location
The location It was no better than a holiday express, but much more expensive. Beds were miserably uncomfortable.
Lovely location right in the heart of Cannery Row and on the waterfront. This is not an inexpensive hotel but let's face it this is an InterContinental brand not a Motel 6. If you want to splurge this is a good choice however if you don't need a waterfront view and stay in the connected bldg. across the street you can get a room with a fireplace for less. I found this hotel to be relaxing and the staff helpful. Even without a waterfront room they have a large deck area looking out into Monterey Bay where you can sit in front of a fire pit with your friends or by yourself and sip your favorite beverage and enjoy the view and some down time from busy Cannery Row.
Friendly staff I thought booking a hotel right next to the water that I could be hearing waves in the tranquility of the evening. Instead I hear cars and foot traffic because our room is all the way back and faces the garage. This hotel was almost three times the cost of any equivalent hotel if it wasn't next to the waves I didn't get to hear.
You can't beat the location- just a block away from the Monterrey Bay Aquarium and right on Cannery Row. Staff was all very nice and the facilities were top notch. The restaurant was not pricey and not very good. This is a small complaint, as the view was outstanding and there are plenty of better places to eat within easy walking distance. Would have been nice if wifi was included with room.
You would think that a place this convenient on Cannery Row would skimp on the amenities but it does not. The rooms are incredibly spacious and lovely. The beds are incredibly comfortable, although the pillows are a tad too soft. The windows open - a rarity now days - letting in the sea breeze. And it's steps away from the Aquarium and plenty of shops / restaurants.
The location was great. Right in the middle of Cannary Row. The pool was small.
staff is amazing, the room was perfect and you can't beat the location at one block from the aquarium.
Nice rooms, and great restaurant attached to hotel with an extensive wine menu
Excellent service Noisiest hotel in Monterey
Liked how we could purchase 2 day aquarium tickets for the same price. That was very convenient. I didn't need a mini bar in he room. But would of liked a microwave and mini fridge.
noise from street was awful
Great location, friendly staff. We stayed as a family and our daughter loved all the beautiful flowers. Easy walking distance to the beach and Downtown Monterey.
Location was perfect. Close to all restaurants. Noise level from above room and street noise. Also, pictures on website make this hotel look amazing when it's not.
my boyfriend and i loved the shower.. water got hot really fast and amazing water pressure. Our room was a lot larger than we had anticipated, which was great. It almost felt like a tiny home during our 4 night stay. We also loved how close it was to the downtown area and lots of good restaurants. Only 1 mile from the aquarium, we walked there and back. overall had a wonderful time at this hotel, we even stayed an extra night. I didn't like the continental breakfast. the first morning was ok, bagels muffins and fruit with coffee and juice was nice. But by the second morning i was over it. More variety would have been nice for the price per night at the hotel.
The grounds are very unique and allow for areas to relax outside. It is also close to Fisherman's Warf and the downtown area. I didn't like the fact that I kept finding items left by the previous guest in to room (i.e. wrappers, tags, debris, etc.). For what was charged, I would have expected more for breakfast. A Holiday Inn Express has a more comprehensive breakfast.
it was a very nice room and very spacious. It was expensive and did not have air conditioning.
booked the suite and hence was quite spacious for a family of three. breakfast was continental but had some hot stuff like oatmeals and was ok to take back to room and eat with the family. Parking was extra which was not revealed till we checked in. a stiff $20 per day per car. which given other hotels were not charging, felt like nickel and diming
We were pleasantly surprised with the gorgeous room that featured high vaulted wooden cross-hatched ceilings, a romantic fireplace and balcony, two showers, a comfy couch with huge wall mounted tv, and a cute little kitchenette/dining area. It was super close to the wharf which is a huge plus. They charged me for the bottle of water I took in the fridge so be careful. It's a trap!
the property was nice, and appearance above average. The location was excellent, and adjacent to the historical downtown and the wharf. A mile to the aquarium. My concerns were with continental breakfast, which was included, and very inferior, with stale croissants, etc. also stingy with towels and linens in room. Silly.
Rooms are very warm, inviting, and comfortable. Would appreciate it if you would install a Tesla charger (electric car) in your garage during your renovations. Tesla will give the wall charger to you upon request, you just have to install.
Very roomy, clean and close to fisherman's wharf. Walking distance to several restaurants.
It was pretty spacious and the front desk girl was really nice. Room wasn't the cleanest, and the walls were really thin, you could hear everything going on next door.
Clean room, safe door, beach access. No pool or jacuzzi as advertised! Construction all over the place! They NEED to lower their prices until they get all the construction done. I wouldn't go their again just because they charge extreme prices and a "resort" fee for something that doesn't exist! Obviously not a place you can trust since they are still charging the same fee while they have ongoing construction that makes it impossible to use the facilities they advertise. Room was clean, comfortable bed, but our "garden view" room literally looked down into boards, saws, tools and half done empty pool. Beach access is really the only reason to go here until they finish their "resort".
Location No free breakfast
Even with a nice veneer, the age of this once run down motel is starting to show through again. Small rooms and an odor from the sewer system. You get what you pay for. Service, usually good, was halting on this visit.
Most rooms have 2 comfortable queen beds. Hard to find. Made a reunion of old friends very comfortable. In room Starbucks coffee was quite good. Far better coffee than at most hotels for those of us who need a good cup as soon as we awake. Selection of snacks was limited to small vending machine size without many healthy selections. Would like to see healthy and larger sized chips, etc sold in larger sized bags on premise.
Terrible wait staff. It was almost like we were inconveniencing them. After we order we don't see them again until the check.
Location is the best in Monterey. Staff is helpful and courteous. They should put foldable beach chairs on the balconies to enjoy the view even more.
The hotel is clean. The hotel is the only hotel right off the state beach in that area (which is a short drive outside the downtown area of Monterey). It was nice to be able to walk from my room onto a beach. It is way over priced. In addition to the already expensive room price $$$, we were charged an additional mandatory "Resort Fee" of $25/night for the pool, gym, and Internet. In other hotels I've stayed at these are included in the price, not an additional fee. Also, the staff (specifically the front desk staff) were not as nice as you would expect of a "Resort". When we checked in the staff didn't welcome us or anything. She just wanted our reservation & credit card. When we asked questions, she seemed annoyed like we were holding her up from more important things. I felt more like cattle than a guest. Overall, for the price I paid I could of gotten a room in Monterey Bay, close to a Beach in Monterey which in my option has a better view of the water.
I liked that it was near the water. Most of the staff was very friendly and very helpful. The view from my room was amazing. The bed was comfortable. There was construction going on while I was there that was a bit disruptive. The pool and Jacuzzi were closed. They put me under the conference rooms and they got pretty loud during my stay. The fees were higher than stated in my original agreement plus they tax the fees and everything else.
Booked a three night stay and had a wonderful time. The location was amazing and the service and time spent at the hotel was great.
The location was great, Staff was helpful . Love the views,
When we first got there the view was stunning. The beach was right there and there were public access points to it, making access to the beach easy. Our room was an ocean view. It had a great feature for windows where there was an automatic screen that could go over it for privacy. The staff were friendly and the room as a whole was very clean and comfy. The place felt like luxury and we thought it would be a lot more for the price. Would definitely recommended it. The only problem I noticed was the door stuck a little bit. It was hard for me to open my door to the room. You had to push hard to open it. It also would not close unless you slammed it. That was the only problem I noticed, and I'm surenot eevery door is like that.
The lobby Rooms are not nice at all. The pictures on the website are deceiving. The cleanliness is really awful. When we told all this to the manager, he tried switching us to a different room but we didn't accept as it was exactly the same. At that point the manager told us that we shouldn't expect more from a 3-star hotel. So if you care about your room being clean, and overpaying for an upscale motel, then avoid this hotel.
If your here for Monterey Bay, beaches, food ,this is where you stay . The room are wonderful and the staff are the best. The free internet , and breakfast are nice to have and the dvd player in the room is cool. Very Very Clean , No parking problems
I stayed here for 4 nights. Nice clean comfortable room. Continental breakfast was good which includes waffles. The hotel is just a short 8 mile drive to Monterey. The nearby Denny's has great food and service. For good food in Monterey don't miss Rosine's on Alvarado. I will definitely stay here again as well as the Ramada Santa Cruz.
The air quality in this hotel (elevators/room) was very poor and it smelled like a very very OLD hotel. Fortunately, I had air freshener with me and used it. The lobby was very nice. Understaffed when it came time for continental breakfast. Food decent; lack of staff to keep up with clientele.
Stayed while visiting our son at CSUMB. Will be visiting many times for home baseball games. This is where we will stay. Large room, comfortable, clean and very friendly and helpful staff.
My wife and I are not the kind of people that like to be in the center of everything, so we were looking for a place to stay that was close enough to the attractions, but far enough away to get out of the hustle and bustle of it all. This was our first trip to the Monterey Bay area and we found this place and loved it. The staff were helpful and friendly. The rooms was clean, the bed was comfy and the location was perfect. 1 mile from the beach and 10 minutes to downtown Monterey. We will probably stay here again the next time we are in the area. I highly recommend this hotel.
Nice option after a full day in Big Sur and the next day in aquarium at monterey.
I was only able to get about 2 hours of sleep between the traffic noise and the hard bed...I will not stay here again!
We stayed on a busy weekend on the Monterey Peninsula. This hotel was the most reasonably priced with quick access to everything.
Nothing special but good for the cost. We have stayed here often when in town visiting relatives.
The rooms are large and have a microwave, small fridge, ironing setup, and hairdryer. But best of all is the breakfast. ( Not just coffee, juice and cellophane wrapped pastries like you get at most chains.) They have a make it your self Belgian waffle maker, Several cereal choices, fresh fruits, FRESH pastries and muffins and more. This alone will save you $25 not having to eat out. The rooms are reasonably priced when there is not a major event in town like a Laguna Seca Race, US Open, or Pebble beach Concurs.
We found our room to be very clean and quiet. We would definitely come back to this hotel. For the price, you can't beat it!
I really enjoyed this hotel. It was conveniently located to everything within walking distance. It was clean and the staff was friendly.
Not able to park my own car
The valet was super nice and helpful. The young woman checking me in was friendly as well. I was happy with my stay
Location was great! 1. Your ad said I had two options for this type of room: City view or Ocean view. I clicked on city view. In reality, I got a room on the second floor and a view of the building next door and the Subway down the street. VERY misleading ad and application form for your room. 2. I was given the option of a King or Double. The room was for my partner and I so I was hoping for a King. I've never received a double booking as a couple but this time I did. I called front desk to change my room when I got upstairs and they said I never specified King. Your website doesn't give a very obvious space for me to specify King though. 3. The room I was placed in was next to the weight room. It was loud because when people work out, they lick to drop weights which makes a lot of noise. This did not making sleeping very easy. 4. I tried paying for the internet but kept getting error messages. I'm good with computers and I'm certain this was a network issue and not a user error on my part. In short, I didn't get the room I expected, it was difficult sleeping at night bc we were so close to the weight room, there was no internet, and I don't understand how the front desk said I should have specified King bed when your online app form doesn't give me a space for that. I won't be staying at the Marriot any more in the future.
Centrally located allowing us to explore Monterey It is tired.
As we were checking in, we were told that we had signed up for two queen beds. As this was the one night in over 4 years that we got to spend together without her kids, I had made sure when I reserved the room it was for a king bed. After 10 minutes of negotiating, the lady at the front desk assigned is to a wheelchair accessible room with the king bed. Paying $400+ for the night, we were not very happy with the type of room we were assigned to. The bed itself was very uncomfortable. The mattress was very cheap and sagging on each side. The pillows were made of practically nothing but air. To add to the lovely stay, at 1:00 am we were awoken to the the fire alarm going off and loud flashing blinking lights in our room. The entire hotel had to evacuate and after the fireman came to turn the alarm off, we went back to our room. It was safe to say at this point we wouldn't get much sleep. As we complained to the front desk about our stay, they apologized and offered nothing to us. I will NEVER stay at this Marriott again and wouldn't recommend it to anyone.
Location was a block away from the wharf with restaurants and shopping nearby everywhere. Hotel was beautiful with historic architecture and vintage furniture Walls were thin and you could hear your neighbors' movements
It appeared the valet used my car for personal use. Found papers in the front seat of my car not belonging to me when I picked up my car after my stay. Very concerning.
clean & quite. great central location! less bulkier furniture in the room so a small table & chair can be accommodated. one can't sit on the bed at all times!!
A bit noisy due to street area
The customer service was amazing and the room I picked was smaller than I thought and they upgraded me for free and the new room was amazing and we had a great time there!!! It was close to lots of sites we visited and we had a great trip!!!! I didn't like the stairs and the elevators were far from the room due to the fact that we have to pack a lot because we have a baby but the bell hop helped us and they accommodated our every need!!!
Great location and easy walking to all things Monterey. Old boutique hotel with no provided parking.
The hotel had an excellent location only a short walk from Monterey Bay and the wharf. Although a bit shabby, the hotel has a charming feel. The staff was helpful and friendly. Both the room and bathroom were uncomfortably small. Other than the bed, there was only one small uncomfortable wooden chair to sit on. No microwave or refrigerator was provided. The worst problem was the noise, both day and night, which made it impossible to get a good night's sleep. Between the trash trucks, the squawking sea gulls, the late night party goers, and street construction peace was not to be had. And, because the room was not air conditioned, the windows could not be closed.
The most polite, friendly, and helpful staff I have encountered at a hotel in awhile. The hotel itself was located in a perfect spot in town with lots of food places and stores close by. The fact the this hotel has such a historic history, being that it is 112 years old, made it all the more fascinating. Loved everything!
The staff were very courteous. The hotel decor and history. There was a farmers market on the street in front of the hotel. There was some minor damage on the bathroom counter. Just an eyesore, nothing major. The tv was old but it worked fine.
Absolutely charming historic hotel located in the heart of downtown Monterey! 5 minute drive to the aquarium and a five minute walk to the beach and Fisherman's Wharf. Stayed two nights with our young family with 3 kids, and they loved every bit down to how they folded the napkins and toilet paper prior to our stay. Breakfast was overflowing with ripe strawberries and Boyd's coffee, and the staff dug up a corkscrew to keep and some wine glasses so we could enjoy our bottle from wine country. All in all, wish we could have stayed longer, and very pleased with its prime location and roaring 20's charm. Parking was slightly challenging but we were always able to find some spots on the street.
Good location, in heart of downtown. Parking can be an issue. Hotel could use an update.
Beautiful Downtown, close to Fisherman's Wharf, and well-preserved and maintained building and rooms. Rooms are older and bathroom fixtures & layout could use updating, but the furnishings are antique, the bed was comfy, and the room was clean and neat throughout, and the place was quiet. It is located conveniently close to many differing restaurants, and of course the real touristy hotspots are only a few blocks away. Bring your walking shoes! So the closest parking they refer you to is 4-blocks away and there is no guarantee that you'll park closer even at check-in as they have no "dedicated" on-street parking/loading nearby. There are stairs everywhere, so even if you ride the elevator up, once you get to your floor it's the old-fashioned "wandering" hotel with weirdly set up hallways and you go out of one building into others, and there are stairs everywhere! Only 3-5 stairs but railings are only on one side if at all, and there's no forewarning of that fact.
The hotel is an extraordinarily charming and unique boutique hotel. While the rooms are not large, they are well appointed. The rooftop bar/restaurant offers expansive views of the Monterey Bay and is a must see. The gracious proprietor, Naz, makes you feel at home (her home).
In house restaurant has excellent cook who prepares meals individually and the bartender is also top notch. Great view of the city and beach is nice. The breakfast was exquisite, the staff and facility had a euro feeling but parking is non-existent and the boulevard just outside the door offers no spots, forcing one to search for spots in a possibly sketchy neighborhood. Tiny rooms but nice.
The attention to detail in rooms and by staff if we had a request
The room was small but very clean and comfortable. The bathroom was big enough. Had dinner on the rooftop. Great view of the ocean. Great complementary breakfast. It was delicious. Staff very nice and helpful. Would stay again for sure. Very close to Fishermen's Wharf. The only problem with the room was no window. There was a door to the outside but didn't feel good about leaving the door open all night. Got a little stuffy during the night. No AC. Very limited parking.
Parking was limited
Free drink on rooftop bar during happy hour (5-7 p.m.) Free delicious plated breakfast including bacon, eggs, orange juice (much better than standard continental spread) Room was small, but very well-appointed and comfortable Would definitely stay here again and recommend to anyone We felt like we got very good value for the money The only thing that was less than ideal was the on-street parking, but that worked out fine for us.
Very nice staff. Rooftop bar is cool, especially in the evening. Interesting themed rooms - European feel to the place. The room felt a bit cramped. Limited parking and dangerous access to the main road.
The location was nice. Everything was very clean. There was no clearly marked parking. The room was super noisy, especially as they entertained guests at the rooftop bar, and as they cleaned up the bar after the end of the night. And as they started to serve breakfast. The room was old and rather amateurish, with mismatched paint, dented walls, a partially-functioning TV, and a jacked-up door handle. Also, the bed was super uncomfortable. It was like sleeping in a bounce house. For the price, I expected a much nicer facility.
Very clean and loved the Jacuzzi tub and heated floors, the beds were super comfortable and I loved the in wall fireplace. The bathroom was very nice and the staff was more than kind. The Complementary breakfast was amazing. It was even better than the breakfast we've paid for Though I loved how close we were to Cannery Row and how easily accessible it was to everything, the cars driving by in the morning was a little loud. Also, the rooftop restaurant was a little loud at times when we were in our room because we were right underneath but not enough to make me not want to stay there again.
This place is a true gem! The food and drinks at the rooftop bar were great and complimentary breakfast is like no other!
We loved this place. It was different but really fun. The decor was so cute and quirky and the staff was great. Loved the breakfast in the morning and the complementary happy hour drink on the rooftop lounge which overlooks the ocean. It was easily within walking distance of the wharf and the beach which was right across the street. The bathroom in our room was amazing! Great shower and jet tub with heated floors. We will be back for sure. The room was a little small but we didn't mind. The bed was too soft for my boyfriend and we will make adjustments for that next time. The only parking is on the street but we always found something close and we were able to leave our car their and walk most places so it wasn't that big of an issue.
The rooftop is amazing. We appreciated the complimentary drink during happy hour. The complimentary breakfast was wonderful. Location is nice because it's right across the street from the beach. Parking is limited. We stayed for 4 days and our sheets never got changed so they got pretty sandy. The hotel is located on a major road and so the traffic made things pretty noisy, especially since there is no air conditioning unit and we had the windows open.
It was a clean no frills room that fit what we needed - easy to find and at a good price. We were staying at that location for one night while traveling Hwy 1.
The location is great, the price was excellent and it was quiet and peacefull. ,
Though the price is higher than an average Motel 6, the rooms are great. Hardwood floors and recently updated appliances made it feel much cleaner and more comfortable than the usual motel experience.
it was really nice and quite.. i loved everything bout my stay there
It was cheap and you kind of get what you pay for but if you have the money definitely don't go here. I literally don't believe someone cleans the room even remotely well after someone stays there. My trash can had a used condom in it and there was long black hairs all over the sheets and blankets.
Not much Bathroom and sheets were dirty
The newly remodled rooms and layout was excellent. Very "non-hotel" feel. Loved the cleaner feeling wood floors. Pillows were much better than more expensive chaoms. The rate per night, regardless of location, was far too high. Paying for wifi with that type of rate turned me off.
We stayed on the 2nd floor and had a view of the ocean which was a lovely surprise! I really liked our room. It was nice and updated. I loved the photos on the walls. There was a fridge and a microwave which was great to have on our trip. I would definitely stay here again. The only thing I didn't like was the complimentary breakfast area. We went in and it was very hot inside and there were flies buzzing all over.
It was a nice stay but the chaos with the breakfast was stressful and the parking lot was too small for a safe turning radius. I hit the curb with the underside of my car when I reversed out of the parking spot. Parking lot and the breakfast
The manager was very sweet, professional, and several times throughout our stay check that everything was ok. VERY clean room. Breakfast was ok... Just enough to hold you over til lunch. All of the staff was great. My only complaint is that the internet wasn't the best. I brought it up to the manager he he said it was the first he had heard that it wasn't working well and that he would have someone check into it.
Rooms were clean, spacious, and had the necessary amenities. Showers and bathrooms were nice as well. It was close walking distance to downtown and felt safe. The room smelt of strong bleach/chlorine. I attempted to find/call front desk staff multiple times, at night and in the morning and no one answered or was at the desk despite it being "24 hour staff". The breakfast hardly had anything and was late being put out so we had to delay our departure.
Walking to dinner and discovering a late afternoon farmers market/craft show. Ver close to marina and fishermans wharf. Fun
Hotel is very loud, walls are paper thin and they do not care if kids are running the halls. We asked to be moved to a different room and were told that they were sold out. Front desk rep said he would refund our money and then said that he would not show us any proof of the refund. We left and I will fight this charge with my credit card company.
This place was quaint/clean/easy/quiet/not stuffy/not exclusive/inclusive and the front desk was very friendly. It was clean, affordable, in a relatively easy place to access the community, and had good parking so that even if they had overflow, they had a place for overflow. Being a seasoned traveler, I appreciate all they provided and I've paid far more for far less. The manager/owner? was very helpful.
Waffles, rooms were cleaned well each day. Friendly breakfast staff. Woke up to loud construction in adjacent room at 8:00am on Saturday morning. With a Saw-zaw and banging...not just a dull hum. Requested a 6:45 AM wake up but did not receive the call as they said. Luckily we woke up at 7:30 (after a late night out) and were only 45 minutes behind schedule getting to San Jose to catch flight home. Pillows are small and uncomfortable. The door knob to room was broken, had to pull up correctly to open it. Both days were rough wake up calls and I feel like we should have been offered a small discount. Front desk just told the guy to stop using the saw. Undecided if I will return or ever recommend anybody from returning in the future. based on value it was about $50 per night overpriced.
We loved the location, we took advantage of the hotel 2 day aquarium tickets. The location is really close to a lot of things (~8 minutes from aquarium ~5 min. to Dennis the Menace park -it was closed for construction while we were there but its very close) The rooms were cleaned well daily we have 3 children (5,3 and 7 mo.) so that was good. There isn't a LOT of parking but enough, we only couldn't park in front of our room once (there is an annex lot where the ocean view rooms are located across the street... not ideal but really not bad). All in all we stayed a few extra days because the price was right, the location was great and the rooms were clean. I would go back again. My wife and I have back problems and so beds are often a big deal for us. I know as someone with back pain it was not very good. I'm not sure if they were old beds or if the style is just not right for my wife and I's backs. (Her problem is different than mine but neither of us liked the beds). My wife said she saw some stains on some towels one of the days but that they were clean. I didn't notice it.
Excellent room layout.
The room was clean but the elevator was dirty
Just a 10 min footwak to The warf, a lot of Restaurants near by, free parking and good wifi. IT was just a 1 Night Stay and for that this Motel is perfect!
Best stay for the price in the area, perfect location
High quality stay for high value. Staff was extremely helpful and cooperative.
Wonderful person at front desk. Astute which is rare. Hot tub clean and exercise room great. Quiet. Redid hotel and put in double pane windows and soundproofing. Very close to MRY (Monterey Community Airport) Need the exercise room which is tiny. If there were a lot of guests, it would not be possible to use. One place open for breakfast at 6 am. Not on property and not particularly healthy food.
Cozy room. Basic amenities. Quiet. Staff helpful. Close to harbor. Bed sank in the middle.
Service was great. Bed made every day, coffee generously replenished each day. Courteous front office staff tutorial on local haunts and some handy discount cards! Will always stay at the Lone Oak when in Monterey. A little far to walk to any major sites, but parking is easy in Monterey so it was not a hassle at all.
The staff was friendly. Hotel is close to many places.
Room was clean and decorated very nicely. No AC in the rooms and the ceiling fan would only go up to the lowest setting. The in room fridge was very noisy but otherwise no complaints about the room.
clean and comfortable Small shower. Noisy family outside in early morning but that's not the hotels fault
The woman at the front desk was so nice, she gave some recommendations for restaurants and some appatizer vouchers. The place was very clean and well taken care of. Will for sure return!
Clean and comfortable beds, bathroom clean, service great. and close to the boardwalk, we walked everything therefore, did not have to pay for any parking down town. very nice, will stay again next year and whenever we go there. very nice that we didnt stay longer!
Good central location in area for what I come to do every year. Drop my daughter off at CSUMB and do some golfing. Walking distance to plenty of dining options besides restaurant on site. Small spa on site is nice. If you catch one of their many specials, the stay is a great value for the money. Beds & pillows are a little too soft for my liking and parking is a little tight if you drive an SUV or minivan.
A compromise with the loudness but Im super sensitive. Nice staff, good location and very clean.
The service was great and accommodations were perfect for our needs. The fireplace was a nice touch :)
The staff was very friendly, room was very nice with it's own fire place, happy hour at the restaurant was also very nice, location was perfect- just a few minute walk to downtown Monterey Only had one restaurant
Central location, walking distance to downtown and nearby restaurants/shops. Easy parking. Under construction (not noted prior to making reservation). Bed and pillows were uncomfortable. Shower over tub did not drain appropriately.
Staff was so nice. we told them we were in Monterey to celebrate the bf's bday and they were nice enough to upgrade our room and send over a bottle of champagne for free :). It really made our trip special. The staff at the spa were great too, pretty much left us to do as we wished The food at Ernesto's (restaurant located in hotel) was a bit overpriced. Food was still good
I liked the cleanliness and the feel like home of the place. I also enjoyed dining in the fine restaurant the hotel provides. The personnel was was polite and very accommodating. The proximity to to everything in the city was very much appreciated.
Cute place with neat history. Staff is wonderfully helpful and friendly. Quality of facility and service is a great value. A bit of rennovation in progress, but staff was aware and considerate in room selection to minimize impact.
Nicely appointed rooms, ours had an electric fireplace. Beds were comfortable. Hotel had a nice pool area and an outdoor lounge area. We only stayed one night, would have liked to stay longer.
The hotel lobby set a very good first impression. However getting to the room it was outdated, walls were thin and just okay on cleanliness.
I loved the look and feel of Casa Munras. Once we drove off the street, it felt like we were in a very private resort. The staff was very friendly and courteous, and we really liked using the Esteban Restaurant for some of our meals. We especially enjoyed the Happy Hour! The food was delicious, and the wait staff was very pleasant. We also took advantage of the spa while we were there, as they were running a very good massage/facial special. We probably had one of the best massages we have ever had and did not feel rushed or like one in a long line of customers that we have felt at other spas. The outdoor hot tub was a lovely, relaxing way to end our spa services. My daughter and I came to relax for a couple of days, and that is exactly what we were able to do here! We look forward to returning!
Great location! Friendly and accommodating staff. Right next door to Monterey attractions without the busy tourist a traffic. Just a few steps from the beach. Loved it. No complaints definitely plan to return.
The staff appeared friendly, didn't really have a need to contact them often. Nice location close to shopping, eating, etc. The bed was comfortable. Old and outdated facility, sink area was scratched up some chipping too. Toilet seat also had scratches and chips. The shower water shifted from hot to cold on its own while taking a shower. Carpeting a bit old. Somewhat of a musty smell in the room overall. Old tube tv, but not the worst thing I guess.
The beach The junkies in the parking lot getting high. Dirty hotel room Overall scary experience
The hotel was not clean. The room had no air conditioning so it was musty and muggy, which made it hard to sleep. The location of the hotel was sketchy. The pool/hot tub area could really use some work. It was pretty gross. Also, the towels were the size of a small hand towel and were as rough as sand paper. I would not recommend this hotel to anyone.
Staff was awesome, helpful and attentive. Close enough to enjoy walks and wharf Staff tried diligently to make amends for noise and interuptions by other guests, but it was too late, damage done OMG, warming up LOUD work trucks @ 5am.....only to be turned off and restarted 15 minutes later. It's 55 degrees, what needs warming up for so irresponsibly LONG? Stayed on ground floor by request, we have a toddler! Only to have Paul Bunyan checked in upstairs from us, with constant pacing from 8p-11p. Real smart front desk work?! Large window to front of our room had broken glass, ripped molding and looked as though somebody wanted in, other than door. a bit scary
Great stay all in all. Unfortunately , noisy foot traffic outside my door.
parking and buildings were crowded on the site.
Very convenient for getting to downtown Monterey or Carmel. Spacious bathroom and great value for the money.
very quiet place mattress too soft
Breakfast was great and the room was very clean and newly renovated Nothing really the breakfast area was slightly small but this was a minor annoyance