Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." 8.7 "87% thought theservice was very professional ." 7.0 "70% found therestaurant service to be one of the best ." 7.8 "Housekeeping was great , according to 78%." 9.3 "93% wereimpressed by the valet service ." 9.2 "92% said therecreation staff was great ." 9.1 "Management was excellent , said 91%." -
8.2 "Location is great."8.7 "87%
liked the proximity to sightseeing ." 8.7 "Easily accessible by car , said 87%." 8.4 "84% thoughtparking was inexpensive ." 7.5 "75%appreciated the closeness to the beach ." 7.7 "77%liked the proximity to shopping ." 9.4 "94%enjoyed the restaurants & bars nearby ." 10.0 "Good access to the airport , said 100%." -
6.5 "Breakfast is mediocre."
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6.0 "Rooms are ok."6.5 "
Beds were acceptable for 65%." 5.3 "53% thought thebathroom was big enough ." -
5.8 "Internet is average."
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5.7 "Vibe was decent."6.9 "Only 69% thought, the
hotel was stylish ." 5.9 "Only 59% thought, thehotel was luxurious ."
Overall Rating
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8.6 "Great service."7.1 "71% found the
restaurant service to be one of the best ." 9.5 "95% said therecreation staff was great ." 7.4 "Housekeeping was great , according to 74%." -
8.4 "Location is great."8.7 "87%
liked the proximity to sightseeing ." 8.9 "Easily accessible by car , said 89%." 7.2 "City centre within easy reach , said 72%." 8.6 "86% thoughtparking was inexpensive ." -
6.5 "Average comfort."6.7 "
Beds were acceptable for 67%." 5.7 "57% thought thebathroom was big enough ." -
6.3 "Breakfast is mediocre."
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6.2 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 5.7 "57% thought thebathroom was big enough ." -
6.1 "Internet is average."
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5.6 "Vibe was decent."
Overall Rating
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8.7 "Pool is good."
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 7.2 "72% werehappy with the room service ." 7.8 "Housekeeping was great , according to 78%." -
8.4 "Location is great."8.5 "
Easily accessible by car , said 85%." 8.9 "89%liked the proximity to sightseeing ." 8.2 "82% thoughtparking was inexpensive ." -
6.4 "Breakfast is mediocre."
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6.1 "Vibe was decent."
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5.6 "Internet is average."
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5.3 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ." 6.3 "Beds were acceptable for 63%." -
5.3 "Average comfort."6.3 "
Beds were acceptable for 63%."
Overall Rating
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8.9 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.1 "Location is great."
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7.3 "Good cleanliness."7.5 "75% said
rooms were clean ." -
7.3 "Good amenities."9.2 "92% found the
grounds to be nice ." -
6.4 "Food is average."
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6.0 "Vibe was decent."
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5.4 "Average comfort."
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5.2 "Rooms are ok."
Overall Rating
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8.8 "Great service."9.5 "95% found the
staff to be very friendly ." -
7.6 "Good location."
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7.1 "Good amenities."
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5.6 "Rooms are ok."6.7 "
Beds were acceptable for 67%." -
5.6 "Average comfort."6.7 "
Beds were acceptable for 67%." -
5.5 "Vibe was decent."
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5.1 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.4review from
Hotel receptionist at the front lobby. Upon checking in, he literally gave keys and handed it over. Didn't explain anything else, parking, amenities, etc
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6.8review from
My wife and I live on east coast and celebrated our 25th anniversary in California. We stayed at a Hyatt in 3 out of the 4 cities we spent time in. We started with the Hyatt Regency in San Francisco for 4 nights which was fantastic! We then stayed here at the Hyatt Regency in Monterey which was not what we expected. We upgraded to a room facing the golf course. The view decent. The staff were very friendly. The location is good if you're a golfer. Otherwise, I would rather be closer to the beach. My primary complaint was the lack of central AC. I don't know if all rooms are setup this way but our room had a portable air conditioner. It does the job to cool the room but it is extremely loud and the compressor kicked on and off all night. If you can sleep in 72 degrees, you won't have a problem. If you are like my wife and I and like it 67-69 degrees, you may want to consider another hotel. It has a huge impact on a good night's sleep which is the main purpose for renting a hotel in the first place.
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7.4review from
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
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10.0review from
Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
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10.0review from
Everything! Nothing!
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6.8review from
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
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8.0review from
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
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8.0review from
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
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10.0review from
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
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10.0review from
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
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9.4review from
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
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10.0review from
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
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4.0review from
No AC in room.
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7.1review from
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
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6.2review from
Clean facilities, close to Wharf and other fun activities. So noisy! Do not get a first floor room. You can hear EVERY footstep the family above takes.
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10.0review from
Quick drive into downtown Monterey. Nice rooms and property.
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4.5review from
The location of the hotel is very nice. It's surrounded by trees and up a hillside. The views aren't all that spectacular, but we could see the ocean off in the distance from our 3rd floor room. It's very close to the highway, but it wasn't noisy, so that was nice as well. When we got to the lobby, the hotel staff wasn't very friendly. They weren't rude, just not as friendly as you would expect from a stay at a decent hotel. Three of the two counters were open with attendants, but not one of them looked up to say anything to us until the third finally did when he was done helping another guest. It would have been nice to get at least a "Hello, we will be with you in just a moment". When we got to the room, there was a huge puddle of water that was leaking from the AC to the floor. It's not like it was tucked away in a corner either, you had to step through it to get to the balcony. The room also felt very damp and muggy as a result. We were not impressed, but since we were only staying one night and completely exhausted by the time we reached the hotel, we didn't want to go through the hassle of moving all of our stuff into another room. We informed an attendant upon check out, and all we got was an "OK, thanks for letting us know, we will do something about it". Wasn't quite sure what that meant, but I haven't heard from the hotel since. It would have been nice to get an apology at the very least.
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2.8review from
The grounds were really beautiful! Green and well landscaped, the pool area looked like a lot of fun. There were games by the pool, and fire pits near the hot tubs. We went to our room, and the first thing we noticed was a very large yellow stain on the bed. The top sheets were white, you couldn't miss this stain! Bluntly lazy on house keeping's part. While we were calling down to get a new room, we noticed water damage or mold around the ceiling fan, the counters in the bathroom were dirty, the shower stall was dirty and the computer desk had something sticky on it. When the gentlemen came to help us with our bags and escort us to our new room, we expressed our disappointment in general with the rooms, outdated and no where near as nice as Hyatts we'd stayed at before. His response was " well, it's a whole other standard here". Our other room was clean. However, after that gentlemens response our disappointment with the quality of the rooms and the negligence of the house keeping, we decided to get our money back and stay at BW. For the cost of staying at Hyatt, I expect clean rooms and accommodating staff. I always try to point out the good, but the room condition was just unbelievable....
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7.1review from
Nice golf course view. No sound proofing. Can hear everything next door or above.
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4.2review from
I saw a lot of them while in the pool with my grandkids. We were welcomed well by the bellboys and the front desk, but after that things went downhill. Pool too cool, elevators too spaced apart, and rooms not clean enough for my taste. Rugs and upholstery spotted like Motel 6! Come on! Room service mistakes, delays, and miscommunication. Four stars? Maybe for non-families, but not us. I paid for **** but got **. Minimal seating area in room, rough towels, used soap in bathroom sink, spotted carpeting and upholstery, limited seating area, and an air conditioning machine? Not central air. The pool towels were actually better than the room towels? Sheesh.
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4.8review from
Rooms were dark and noisy (close to highway). The location is poor at best. If you are not playing golf there then there is no other appealing reason to stay there...
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4.5review from
We used kayak and they didn't have us in the system so we drove 4 hours and didn't have a room, luckily they had a room avaiable. Could hear lots of noise at night,
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6.8review from
There was a band somewhere playing really loud drums past 10 PM that wouldn't let us sleep.
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7.4review from
The bed was very comfortable. The bathroom was nice. Not enough water pressure. not enough linens. There was a portable floor airconditioner too loud!
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4.6review from
The room was spacious. Really nice dining experience. Easy access to hotel from highway 1. Spa was a good addition. 1) The room had spiders 2) It was not made clear a priori that the room lacked Air Conditioning. The receptionist did not make this clear either. 3) There were used soaps and shampoos of previous residents of the room that were not cleared out. 4) Bed was bad.
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9.4review from
Hotel receptionist at the front lobby. Upon checking in, he literally gave keys and handed it over. Didn't explain anything else, parking, amenities, etc
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10.0review from
Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
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10.0review from
Everything! Nothing!
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8.0review from
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
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8.0review from
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
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10.0review from
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
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10.0review from
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
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9.4review from
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
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10.0review from
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
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10.0review from
Quick drive into downtown Monterey. Nice rooms and property.
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6.8review from
My wife and I live on east coast and celebrated our 25th anniversary in California. We stayed at a Hyatt in 3 out of the 4 cities we spent time in. We started with the Hyatt Regency in San Francisco for 4 nights which was fantastic! We then stayed here at the Hyatt Regency in Monterey which was not what we expected. We upgraded to a room facing the golf course. The view decent. The staff were very friendly. The location is good if you're a golfer. Otherwise, I would rather be closer to the beach. My primary complaint was the lack of central AC. I don't know if all rooms are setup this way but our room had a portable air conditioner. It does the job to cool the room but it is extremely loud and the compressor kicked on and off all night. If you can sleep in 72 degrees, you won't have a problem. If you are like my wife and I and like it 67-69 degrees, you may want to consider another hotel. It has a huge impact on a good night's sleep which is the main purpose for renting a hotel in the first place.
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7.4review from
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
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6.8review from
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
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7.1review from
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
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7.1review from
Nice golf course view. No sound proofing. Can hear everything next door or above.
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6.8review from
There was a band somewhere playing really loud drums past 10 PM that wouldn't let us sleep.
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7.4review from
The bed was very comfortable. The bathroom was nice. Not enough water pressure. not enough linens. There was a portable floor airconditioner too loud!
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4.0review from
No AC in room.
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6.2review from
Clean facilities, close to Wharf and other fun activities. So noisy! Do not get a first floor room. You can hear EVERY footstep the family above takes.
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4.5review from
The location of the hotel is very nice. It's surrounded by trees and up a hillside. The views aren't all that spectacular, but we could see the ocean off in the distance from our 3rd floor room. It's very close to the highway, but it wasn't noisy, so that was nice as well. When we got to the lobby, the hotel staff wasn't very friendly. They weren't rude, just not as friendly as you would expect from a stay at a decent hotel. Three of the two counters were open with attendants, but not one of them looked up to say anything to us until the third finally did when he was done helping another guest. It would have been nice to get at least a "Hello, we will be with you in just a moment". When we got to the room, there was a huge puddle of water that was leaking from the AC to the floor. It's not like it was tucked away in a corner either, you had to step through it to get to the balcony. The room also felt very damp and muggy as a result. We were not impressed, but since we were only staying one night and completely exhausted by the time we reached the hotel, we didn't want to go through the hassle of moving all of our stuff into another room. We informed an attendant upon check out, and all we got was an "OK, thanks for letting us know, we will do something about it". Wasn't quite sure what that meant, but I haven't heard from the hotel since. It would have been nice to get an apology at the very least.
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2.8review from
The grounds were really beautiful! Green and well landscaped, the pool area looked like a lot of fun. There were games by the pool, and fire pits near the hot tubs. We went to our room, and the first thing we noticed was a very large yellow stain on the bed. The top sheets were white, you couldn't miss this stain! Bluntly lazy on house keeping's part. While we were calling down to get a new room, we noticed water damage or mold around the ceiling fan, the counters in the bathroom were dirty, the shower stall was dirty and the computer desk had something sticky on it. When the gentlemen came to help us with our bags and escort us to our new room, we expressed our disappointment in general with the rooms, outdated and no where near as nice as Hyatts we'd stayed at before. His response was " well, it's a whole other standard here". Our other room was clean. However, after that gentlemens response our disappointment with the quality of the rooms and the negligence of the house keeping, we decided to get our money back and stay at BW. For the cost of staying at Hyatt, I expect clean rooms and accommodating staff. I always try to point out the good, but the room condition was just unbelievable....
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4.2review from
I saw a lot of them while in the pool with my grandkids. We were welcomed well by the bellboys and the front desk, but after that things went downhill. Pool too cool, elevators too spaced apart, and rooms not clean enough for my taste. Rugs and upholstery spotted like Motel 6! Come on! Room service mistakes, delays, and miscommunication. Four stars? Maybe for non-families, but not us. I paid for **** but got **. Minimal seating area in room, rough towels, used soap in bathroom sink, spotted carpeting and upholstery, limited seating area, and an air conditioning machine? Not central air. The pool towels were actually better than the room towels? Sheesh.
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4.8review from
Rooms were dark and noisy (close to highway). The location is poor at best. If you are not playing golf there then there is no other appealing reason to stay there...
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4.5review from
We used kayak and they didn't have us in the system so we drove 4 hours and didn't have a room, luckily they had a room avaiable. Could hear lots of noise at night,
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4.6review from
The room was spacious. Really nice dining experience. Easy access to hotel from highway 1. Spa was a good addition. 1) The room had spiders 2) It was not made clear a priori that the room lacked Air Conditioning. The receptionist did not make this clear either. 3) There were used soaps and shampoos of previous residents of the room that were not cleared out. 4) Bed was bad.
