Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.0 "Terrific location."9.7 "
City centre within easy reach , said 97%." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
6.6 "Average comfort."5.4 "
Beds were acceptable for 54%." -
6.5 "Average amenities."6.6 "66% thought the
building was acceptable ." -
6.3 "Service is ok."6.5 "65% said the
reception staff was ok ." -
5.7 "Vibe was decent."6.6 "66% thought the
atmosphere was somewhat friendly ." 5.3 "Only 53% thought, thehotel was luxurious ." -
4.7 "Not very clean."3.6 "64% said
rooms were dirty ." 3.6 "64% said thebathroom was dirty ." 3.8 "Unclean dining area , according to 62%." -
4.6 "Breakfast is below average."
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4.4 "Rooms are not good."1.6 "84%
complained about the bathroom ." 3.6 "64% saidrooms were dirty ." 1.0 "90% thought they werepoorly maintained ." 1.5 "For 85%, therooms looked old ." 1.4 "86% hadproblems with the shower ." 0.7 "93% foundproblems with the furniture ." 3.2 "68% wereunhappy with the view ." 3.6 "64% said thebathroom was dirty ." 3.0 "70% weredisappointed with the minibar ." 4.3 "57%criticized the small bathroom ." -
3.1 "Food is inedible."3.1 "69%
did not like what was on the menu ." 4.6 "For 54%, thedining experience was not enjoyable ." 3.3 "67%did not enjoy the desserts ." 3.8 "Unclean dining area , according to 62%." -
2.4 "Disappointing wellness & sports facilities."
Overall Rating
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9.1 "Excellent pool."
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8.8 "Location is great."
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6.5 "Average comfort."5.3 "
Beds were acceptable for 53%." -
6.3 "Average amenities."6.3 "63% thought the
building was acceptable ." -
6.2 "Service is ok."
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5.8 "Vibe was decent."6.8 "68% thought the
atmosphere was somewhat friendly ." 5.7 "Only 57% thought, thehotel was luxurious ." -
4.8 "Not very clean."3.9 "61% said
rooms were dirty ." -
4.6 "Breakfast is below average."
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4.4 "Rooms are not good."1.2 "88% thought they were
poorly maintained ." 3.9 "61% saidrooms were dirty ." 1.4 "86%complained about the bathroom ." 1.6 "For 84%, therooms looked old ." -
3.2 "Food is inedible."
Overall Rating
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8.9 "Location is great."
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6.8 "Average comfort."5.2 "
Beds were acceptable for 52%." -
6.5 "Average amenities."6.8 "68% thought the
building was acceptable ." -
6.3 "Service is ok."
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5.5 "Vibe was decent."
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5.3 "Average value."
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4.6 "Rooms are not good."3.3 "67% said
rooms were dirty ." -
4.5 "Breakfast is below average."
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4.3 "Not very clean."3.3 "67% said
rooms were dirty ." -
2.9 "Food is inedible."
Overall Rating
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9.0 "Terrific location."
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6.9 "Average comfort."
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6.1 "Service is ok."
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6.1 "Average amenities."
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5.6 "Vibe was decent."
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5.2 "Average value."
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4.6 "Rooms are not good."1.6 "84%
complained about the bathroom ." -
4.2 "Breakfast is below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Fantastic hotel, best location in Marrakesh right outside the Medina and close to the new center.
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6.0review from
The lobby is amazing big and there is more space than needed which is very good. The pool is huge and the pool area a perfect escape from the hectic life outside the hotel wall. You really need a "normal" world in Marrakech where you can relax... the hotel is also next to the Medina and you only need 10-15 min walk to the big square (food market), and you are right next to the new modern downtown. Service could have been better for a "deluxe" hotel. First of all we had got a confirmation for pick-up service at arrival at the airport - nobody there! It sucks! Then you have to fight with the taxi drivers and pay rip off prices to get to your hotel on your own. We never got compensation for their failur!
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3.6review from
The pool are was o.k, room reasonable and location reasonable The staff were not 5*, I asked for shower gel 3 times and still received none, reported no hot water for 2 days during my stay and a repair man appeared but nothing was done, therefore we were unable to shower for 3 days. Staff competant in English when we arrived and wanted to sell us a trip but when we complained they wer unable to understand English
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4.8review from
I thought it was one of the One and Only Group. It wasn't!! (My mistake) It was very dark in all of the public area's, no tea and coffee or in the room and empty mini bar, slow room service and coffee and food was cold
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4.4review from
The breakfast was excellent, the hotel from outside and inside is excellent but the rooms were ok. Toilet not working properly
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7.2review from
The staff were very courteous and always extremely helpful. The breakfast was fantastic, particularly the croissants, morrocan flat pastry bread and crepes. Dinner in the restaurant was also very good, particularly the harira and veal targine.
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6.8review from
the hotel was stunning, decor, art , facilities and the people very helpful and pleasent. it has exceeded my expections. I was expecting to pay in euro as the price quoted, however the bill came in local currency and that worked out to be a bit dearer . I was disappointed this was not pointed out earlier .
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7.2review from
The staff were very courteous and always extremely helpful. The breakfast was fantastic, particularly the croissants, morrocan flat pastry bread and crepes. Dinner in the restaurant was also very good, particularly the harira and veal targine.
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6.8review from
the hotel was stunning, decor, art , facilities and the people very helpful and pleasent. it has exceeded my expections. I was expecting to pay in euro as the price quoted, however the bill came in local currency and that worked out to be a bit dearer . I was disappointed this was not pointed out earlier .
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6.0review from
The lobby is amazing big and there is more space than needed which is very good. The pool is huge and the pool area a perfect escape from the hectic life outside the hotel wall. You really need a "normal" world in Marrakech where you can relax... the hotel is also next to the Medina and you only need 10-15 min walk to the big square (food market), and you are right next to the new modern downtown. Service could have been better for a "deluxe" hotel. First of all we had got a confirmation for pick-up service at arrival at the airport - nobody there! It sucks! Then you have to fight with the taxi drivers and pay rip off prices to get to your hotel on your own. We never got compensation for their failur!
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3.6review from
The pool are was o.k, room reasonable and location reasonable The staff were not 5*, I asked for shower gel 3 times and still received none, reported no hot water for 2 days during my stay and a repair man appeared but nothing was done, therefore we were unable to shower for 3 days. Staff competant in English when we arrived and wanted to sell us a trip but when we complained they wer unable to understand English
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4.8review from
I thought it was one of the One and Only Group. It wasn't!! (My mistake) It was very dark in all of the public area's, no tea and coffee or in the room and empty mini bar, slow room service and coffee and food was cold
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4.4review from
The breakfast was excellent, the hotel from outside and inside is excellent but the rooms were ok. Toilet not working properly
