Masaya Hotels

It's a great central location. Rooms are clean, comfortable, and the common areas are beautiful and relaxing.

The door to the kitchen was outside my room, and every time they slammed it shut I heard it, including very early in the morning. But I told the reception about this "queja" and the promptly, within minutes, were putting a rubber stopper on the door to limit the noise. That was pretty impressive. There was one server/attendant who was extremely slow to deliver basic requests, like a bottle of water or a cup of coffee. He needs a lesson in good, Nicaraguan customer service, but everyone else was great.

This hotel is less like a hotel and more like a colonial style, open-air bed and breakfast. It's peaceful, relaxing, beautiful, and a perfect way to end our vacation. If we return to Nicaragua, I will certainly stay here again

I enjoyed my stay mainly do to the staff, they were extremely helpful. The lounge met the needs of an adult traveler very relaxing and welcoming. It also felt like a very safe environment. I stayed at three hotels in five days in Nicaragua and I think this was the best one (intercontinental, pelican eyes and this one) granted each one met a different need for a certain guest.

My stay was too short too really comment on the negative. I found the location to meet my needs.

Good service room, excellent attention on lobby

With baby is hard to trouble cause of the cleaning of bottles,need a microwave, the people from room service helped with that but did wrong

The Hotel is very nice and staff is very professional. Room was very clean and modern.

Be sure yo get a figm price from the shuttle at the hotel. He took us to burger king and the mall and picked us up at the mall which is maybe 10 min away, then charged us 40$. Is this a nyc taxi in managua? Other taxis in town would have been maybe 3$ each leg of that outing equalling 9$ total, not 40$. Otherwise our stay was great.

This hotel has a very pleasant swimming pool area, excellent ceviche, and good food and service overall.

Comfortable, lovely room, and a wonderful staff.  Would I use them again?  You bet!!

Stayed here for 3 nights in late March. Was given room 214, a 'King Superior' room which was on the 2nd floor on the side of the hotel. The room was large with a very high ceiling, with a nice, but small, balcony that overlooked a very quiet side street and a local elementary school and community center (was neat to see the local school children sitting in class during the day). Common facilities were very nice - a small pool, where they served breakfast each morning; a small but efficient business center; an open-air lobby that overlooked the Parque Colon (central plaza); and a small bar that offered outdoor seating where you could watch the comings and goings of the plaza. The hotel staff was incredibly friendly at all times - Carlos, one of the bellman, was always there to greet us, to help book local sightseeing tours, exchange currency (though U.S. Dollars are widely accepted throughout Granada), ensure our room was in order, assist with our luggage, or for anything else that we needed. And the location couldn't have been any better - right across the street from the Parque Colon, where there was always activity, and less than a 5 minute walk from the Calle La Calzada, a pedestrian mall with numerous outdoor restaurants. I would highly recommend this hotel to anyone traveling to the area.

It was our first time in Nicaragua, and it was great to have a trusted contact to help us through all of the local intricacies. Thanks again Manfred and Sharon!

I was so disappointed with this hotel!! I actually made a point to book a 'nicer' hotel for our last night in Nicaragua thinking there would be less chance of problems occuring- totally wrong. Their customer service barely exist, prices for massage are listed wrong at front desk ( you don't learn about that until after your massage). I had confirmed a bottle of champagne and a cake in our room prior to arrivel 3 times and it still wasn't there. There was miscommunication with the hotel and their own taxi service. We were told the driver was new and didn't understand how the system worked nor did anyone bother to explain it to us. Our $7 cab ride ended up costing us $35 which we were stuck paying. Normally I don't mind paying for pricier hotels but I like to be informed first.

convenience

The hotel charged me extra for taxes that I was under the impression I had already paid for. Furthermore, I had to argue with them about paying less than their going room rate. They tried billing me the difference in the current room rate and the rate I purchased through Priceline.