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The amazing views, the beautiful vista, the hotel itself with it's high ceilings and well appointed decor. The front desk staff and wedding catering staff were thoughtful, friendly and efficient. Just the right place for a wedding or couples retreat. Breakfast restaurant staff didn't seem to know that the entire hotel was fully booked and could not handle the volume of people.Understaffed, overwhelmed even a bit testy.Toilet overflowed upon arrival, despite calling 3 times never was fixed or cleaned.
The setting. The buildings themselves. Very nicely designed and appointed. The staff were very nice but inexperienced or 'green'. The New Years Eve dinner was extremely disorganized. We arrived shortly after 7 p.m. but were not serve our meals until 9 p.m., and this after our sister-in-law made quite a scene.