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The hotel room bathroom the staff and the location n/a
The art was good. The reception was very nice to hod a
The staff was incredibly helpful. From the front desk to housekeeping, every staff member was smiling and happy to assist. The bathroom wasn't as clean as I would have expected from such a highly rated hotel.
Definitely remodeled recently. Very nice room and lobby, restaurant. One of the few hotels I have stayed at they charges for wifi.
The front desk was friendly and efficient.
One of the best days I had,One
Facilities and room Personnel
The location was right in the middle of the action
Everyone was pleasant and extremely professional. I would recommend this Hilton to All.
Excellent facility--no minuses at all. Staff was very accommodating, beautiful lobby, lounge and bar. Good service at breakfast. Shuttle to nearby restaurants was a big plus!
Great facities, with excellent rooms and comfort items The lack of a complimentary breakfast.
The hotel was clean, staff efficient and courteous, the location was convenient to our destination. Very comfortable.
Very professional and friendly staff. Everything was good.
The room was very nice and very clean. The staff members were all extremely kind and helpful when we had questions about the metro. There was no pool in the building.
Shopping location near DC All was great!!!
The hotel is located very well. It is walking distance to Arlington cemetery or to Georgetown. The hotel is few steps from the subway station Rosslyn. We were very pleased to be available coffee and tea on the room. We recommend very comfortable bed, clean bathroom and helpful staff.
My husband and I stayed here before we left for our honeymoon, and it was a great pick! They gave us complimentary chocolate strawberries and sparkling water as a gift for being newlyweds. We loved it! Nice walking distance to Georgetown, right next to the metro.
Location, comfortable bed, helpful staff. No pool.
Close to Metro. Surprised by the $27.00 per night to park. No restaurants nearby on a Sunday evening
Clean, good Location Expensive
like the location. staff was good. 25 dollars a day to park. I think if you're paying for a stay in the hotel parking should be included.
I wish I could bring the bathroom home with us. Kept amenities (water, coffee, towels, etc.) stocked and staff was very friendly and timely. I would most definitely recommend for young couples and business trips. Not a family hotel (which is one reason my boyfriend and I chose it). It's also directly across from a metro station, which was very convenient because parking's a nightmare in Arlington and D.C. No free wifi and not great reception for Verizon customers. Parking is a bit tight, but it's secure.
We stayed in room 626 and it took many minutes to get hot water in the shower. My wife waited the needed 3-5 minutes. I became impatient and just took a cold shower.
going home everything. prices. amenities.
Had a great experience. Very courteous and prompt staff. I ended up getting a head cold during my stay and they had cold medicine available for purchase so I didn't have to trek out to the local CVS or Walgreens. Would definitely stay again.
I thought the hotel and rooms were fantastic. I was very comfortable throughout my stay. Booking through Kayak got me a great deal, and it was definitely a steal to stay here. The location was perfect - right next to the Rosslyn metro stop. I was within walking distance of the Arlington Cemetary and Iwo Jima monument. There were several restaurants in the area that catered to a variety of tastes, which was really convenient. The hotel even provided a list of nearby restaurants with estimated travel times. I'd recommend a stay here! When I entered the hotel to check in, I was greeted by two men welcoming guests into the hotel. There was one man at the desk checking in a woman and her two daughters, and I stood in line behind them waiting to be helped. A few minutes later another man walked in and was greeted by the two men at the door; however, this time one of the men walked behind the desk and said he'd be happy to check the newcomer in. Well, what about me? I was standing in line way before him! I decided to let it go because I am not one for causing scenes. Well, a few minutes later it happened again with another new guest - she was also taken before me. Not sure if it was because I look young, wasn't dressed as nicely as these other guests, or was mistaken for one of the woman's daughters, but I should have been helped before the two people who arrived after me. In general, the people at the desk weren't as friendly with me as other (better dressed) guests. I'm a woman in my early 20s and was traveling alone - probably an indicator that I won't spend as much money as older men in business suits or families with children? Also, no free WiFi is a bummer. Things also didn't look as clean as they could have - dusty TV remote, water rings on tables, etc.
The area was a nice part of D.C., it is right next to the metro which is great. Very nice staff. No continental breakfast, but food price wasn't too shabby. Wish there was a pool.
The restaurants are great especially Sky Dome. It is a little on the pricey side. My bill was $224 for 6 family members, and two of nieces shared a plate. The food was great, though. The hotel is in front of the pentagon which was great. It is literally 8 minutes from the national mall and capitol hill. The staff was great. You must pay wifi and parking. The cleaning people gave us damp towels every day. The windows to view outside were dirty, so when you took a picture you could see the fingerprints.
I had to pay an extra $30.00 per night for parking. I was mad about this extra cost added to my bill. I was mad. Talked to the manager and they said they cannot fo anything about because o booked through your website. I will not be staying at another Double Tree in the future or using your website to book another hotel.
Loved the huge rooms with mini fridge. Location was perfect, right by the airport, 10 minutes from museums. Very comfortable stay. The Skydome was incredible. Parking costs at least $30 whether you self park or valet each day. They were also demolishing the hotel next door which looked awful and was loud at times. It wouldn't have deterred me from staying there however.
Friendly staff, clean and comfortable room. Temperature of the indoor pool.
Comfortable room & bed, clean, great view of DC monuments, great value, 10 min walk to Pentagon City metro. Would prefer rm in which windows open. Like fresh air!
Facility was nice. Not knowing about the parking cost.
Morning staff was rude beyond belief! I'm still in awe of her attitude. Brown water came out of the shower head leaving black residue on the tub floor. Sheets and pillows had little specks of dark red dots.
Im certain our sheets were not clean, as there was hair ( not ours ) present. The door that seperates the two rooms looked as if someone threw a cup of coffee at it. There was a hankerchief with bodily fluids on it in the closet. The door on the tv stand fell off the hinges which im sure theyll charge me for woth the surprise $150 that theyre holding from me. The parking garage was full, and the complimentary shuttle does not bring you to the dc atteactions. Which made it difficult with small children.
Convenient location. Entire staff (front desk housekeeping, transportation, etc) is excellent! Dang room keys can be a pain at times lol
Close to trains and Metro After checking in, I was asked to sign a form that said I could be removed from the hotel if I violated certain policies, such a son excessive noise, music, etc. No problem because I was there with my fiancée and we were tourists. For 2 nights we were kept up by the. Dry thing they asked all guests not to do (loud noise late night). After making calls to front desk to complain for two nights, nothing was done. The last night was the worst because we had to get up early to catch flights home, and we got no sleep. Why have a policy if you are not going to enforce it?
Location and view The refrigerator didn't work. I thought I was getting two queen beds but I got two full size beds. The feathers was coming out of the comforters. The fan in the room was so loud it was hard to sleep. No air fan in the bathroom!!! Cable kept freezing up so I couldn't watch TV!!!
Area I went to sleep soon as I got there I asked for a wake-up call at 2am when I got up I noticed my leg itching and my arm so i looked around the bed blanket. Everything was dusty the radio, remote control, tables.I knew the room wasn't stayed in a while. Now the bump has gotten bigger I was bitten by a big in thebed. Th
Housekeeping knocking on the door at 9am. Checkout isn't until 12 noon.
Extremely comfortable beds. Great showers, including "rain-like" generating shower heads. Dual shower head system. Starbucks coffee in-suite. Limited parking in front of hotel.
The bar and staff were great. We were misinformed about the shuttle had to take the public bus to get there. The hotel did not have our reservation from kayak when we got there, the was enormous cockroach in our room, we got locked inside our room and had to have engineering let us out and our toilet handle broke, so over all not a great experience.
In the Tysons Corner area, there are lots of hotels priced above $250 a night; however, it does come with the convenience of being right next to the mall and easy access to the metro. This location is also very good if you have a car, but Uber is readily available in the area as well. It's minutes away from Tysons I & II, so it's not a big issue. Not the greatest views in the world, but if you're looking for a clean hotel and a good location in Tysons, I would recommend this place. The wife and I needed to be away from our home during renovations for the weekend and this was the ideal spot for the value. Recommend staying here if even if you're traveling from out of state
The bar was nice but very expensive! The staff suck! They charged me for a extra night, I wasn't even in the state! Ripoff!!!!!!
Remodeled with new furniture. Having to pay for parking. I've stayed here before and never had to pay for parking. Tv remote didn't work.
The room was nice. The beds were clean and comfortable. The ppl in room 236 were extremely RUDE and loud. I banged on the adjoining door around 10 as their phone conversation was very loud. And then sometime after 1am, it was some girl erotically screaming for the next 5 hours!! My 16yr old and 13yr old daughters were with me and it woke up my oldest.
Good burger from room service. I requested an ice delivery because there was not a bucket I could find in the room. I had to call back twice and they brought me a bowl of ice which was cumbersome. Also the mini fridge didn't keep things cool and you could not turn the temp down. My room was unfortunately near a room with small children that were very loud very early in the morning.
I've stayed multiple times at this location. The staff is very friendly, the rooms are clean, and the hotel is in a great location. I will definitely be back
Convenient to Tysons Corner Mall and many restaurants. Staff was very friendly. Pay for parking and Wifi during the week. Breakfast was too pricy. More of a business hotel than a family hotel.
Location right by the mall and highway. Paying for parking.
Good location and friendly staff clean room
Great location and well kept hotel. Staff was very friendly and there was ample complimentary parking. The room could have been equipped with a safe and a mini-fridge.
clean, attractive accommodations. free parking. great brunch buffet on weekend. swimming (indoor) pool was cold and an overbearing lifeguard. first night stayed on a floor with dozens of teenagers on a school trip, chaperones in the hall did a reasonable job with noise control but it was not zero.
I was well located and they stay was relaxing. Close enough, but far enough away no free internet, couldn´t locate my Marriott info.
The staff, rooms, location, view, and everything else was absolutely wonderful. The beds were super comfortable, there was no noise at night, the other guests who stayed there were reserved, the hotel was clean..everything about this hotel is wonderful and I would definitely stay again.
The room was spacious and clean. The staff were friendly, and it was close to our conference. The price was good. This is the 2nd time I've stayed at a Marriott recently and woken up in pain. Apparently my neck can't handle their mattresses and pillows - both of which are dense. Maybe wouldn't be a problem for another person. Also, I found it REALLY strange and inconvenient that this location offered free WiFi ONLY in their lobby. They were happy for me to pay $15 to have it for one night in my room, but I would rather use my cell data at that rate. This would be my #1 complaint. For a "full service" hotel with room service and an in-house bar, it's very strange and awfully greedy to charge for a few hours of WiFi.
Great place to stay. Hotel was beautiful and staff was friendly and very professional. We got a Pure room which had a air purification system in the room which was wonderful. Would go back again.
Great price for last minute booking. Place had a good pool, spa, workout room. It was all sufficient for our needs. The room was just a little small. We had a pack n play for our baby to sleep in so it made it a little cramped but for just one or two people it's perfect. It's not walking distance from anything but safe. The hotel wasn't "wow" but it was just enough and totally worth the inexpensive booking.
Easy walk to Rosslyn Metro even for a 5 and 7 year old-easy access to DC. Pool was small to medium size--fine for young kids (shallowest point is 3.5 feet but quickly deepens to 4 feet). Breakfast is served on top (17th) floor...great view across the river to DC. Refrigerator didn't work (well, the light did, but that's about it) so our breakfast food went bad overnight (yea, I know, I should have double-checked it). However, I contacted the front desk and they comped us free breakfast for a family of 4 without any hassle.
Free parking, the metro is right across the street so you can get pretty much get anywhere in DC quickly, the rooms were a pretty decent size and very comfy. No microwave, if you end up on the 16th floor....you can hear the restaurant above you. The bathroom was kinda small and the shower was outdated compared to the rest of the room.
The view and the location for the price was unbeatable. Restaurant upstairs was pretty wonderful as well. We had some problems at checkin. One of the staff members tried to downgrade our room to double beds when we had reserved a king. She did compensate us with a breakfast coupon, however. When we got to the room the view was not as good as she had expressed and the beds were small so we went back down and were taken care of by the shift supervisor who not only let us keep our coupon but also found us a room with a higher floor and a king. I guess what bothered me about this was that it was supposed to be a relaxing get away and it began a little stressful.
Friendly and knowledgeable staff made for a welcoming atmosphere. The bathrooms could stand to be remodeled.
I had a spacious room with good views and a couple of terraces to boot. The room was clean and quiet. The price was right. The quality of food in both Potomac Perk and The Vantage Point were poor. The Vantage Point has a nice view though and is a good place to get a drink,
Great location! Right across the street from the Metro Station and an easy wall to Georgetown. Free parking was a plus! $25 check-in charge, no fridge in room as was stated on the website, rooms a bit outdated, no breakfast
Upgraded to a king suite. Loved it. Great view thank you
Hotel was a great deal. Its not downtown DC, but with the proximity to the metro right across the street it doesnt matter. You can get from the hotel to the National Mall in 15 minutes. Free onsight parking was great. You get what you pay for here. It certainly isnt a 5 star hotel, but it isnt a dump either. Its perfect for a weekend getaway if youre just looking for somewhere to rest your head for the night without too many bells and whistles. Small shower.
Convenient to metro and restaurants Very strong cigarette smoke odor even on nonsmoking floor, and the Vantage Point restaurant was very poor (understaffed, cold food, slow service) for breakfast
It's next to DC, great views, free WIFI, friendly staff, great room service, and really nice clean rooms, can't wait to go back!
The staff was very helpful and polite. I really enjoyed the fact that we were so close to the metro. The room was kind of grungy. The sink overflowed twice. The bathtub was dirty looking to a point that my one night stay did not qualify for a shower. The hotel is very simple. Nothing special to offer in quality except the staff is superb! The value for the money with the given location was not bad. Also our room had a balcony with a beautiful view of city life and a door that actually opened! That was a definite plus.
The Metro was just outside the front door and it made for very easy trips on the metro. The airport is only two stops away and you avoid the hassle of traffic if you don't have too much luggage to carry. I saw several families there so I think it would be a nice place for families too. And of course, the service was great. The staff was very friendly and helpful.
Everything! Service excellent, great atmosphere and convenient to all local area Nothing,
Very quiet, no outside noise what so ever despite the location. Nothing that set apart the Ritz from the others, room, furniture, bathroom was very medicore and what you get from any other hotel in the same class.
Free early check-in. Quiet room. No free wifi. Drab view from room.
The stay was excellent service was great would definitely stay again
Everything was exactly
Lovedthe room. Nice location. Loved the apple cider and free Starbucks in the lobby. Will stay again.
Very clean and nice room. Great customer service and the staff was very helpful with anything I needed. Would definitely stay there again!
Good looking structure Try to contact to contact the manager never got the call back Never get the security deposit back We are a couple got 2 separate beds?
Pets were allowed ... Not cool!
The staff was very professional and my room was veryclean and comfortable! Walls were a little thin and I wish the pool was open longer.
Very clean Awesome staff Valet drove cars a little fast.
Great location, friendly staff, comfortable beds. Air conditioner functioned very poorly, workout equipment was outdated, bathroom/shower was outdated. Way too expensive for such an outdated facility.
Very clean. Quick check in process. The employees were great?
Staff was very helpful and friendly; liked the fact that hotel is pet friendly - even had a water bowl at the front entrance for pets waiting while cars were unloaded. Square "rainwater" shower looks nice, but gives too little water pressure. Valet parking service wasn't very fast retrieving cars - looked a little understaffed.
Love the pleasant, professional staff, cleanliness of the hotel from the front door throughout. I will return to Westin Arlington Gateway South Carolina visitor No complaints
The staff was very nice and friendly. The lobby was clean and has a luxurious ambiance. The bed was comfortable. The room was not as nice as the photos would suggest. Large HDTV with mostly non HD channels. Condominium wrapper on the floor of the room. Wifi cost 12.95 unless you enroll in their rewards program. I won't be back.
I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!
Bed was comfortable, hotel was clean. The great price you get from Kayak does NOT include parking, an additional $34, or Wifi, an additional $15! They charged for the parking and wifi even though I included them in my search. The hotel desk staff was pretty nasty about it when I questioned it. By the way, that extra parking charge was not removed even though every time we needed to exit we had to run back inside the hotel to get them to lift the arm on the gate, which would not read or card, or anyone else's.
Nice lobby bar staff. Location is right near metro so very convenient. Lobby is nice and spacious. There wasn't anywhere to sit outside - no rooftop lounge, courtyard or even outside sitting area. That was frustrating. Wifi was expensive unless you are a starwood preferred guest -- JOIN!
We had an issue with our bathroom shower, but they quickly tried to fix it.
Bed was soooooooo comfortable.
Room, facilities closeness to airport Nothing
Room Staff Restaurant for breakfast Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate
The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet. The ATM was down.
good location and room clean. Overcharge for parking and Internet.
The bed was phenomenally comfortable and the room was well-appointed; on-site parking was easy to get in and out of and the facilities were pristine. Westin staff were friendly and professional. The walls were paper thin and I could hear everything else happening on the floor; not the best accommodation if you're a light sleeper. Additionally the whole room had bright blue LEDs on the light switches that were angled directly into my face. There was also a notable gap between the bottom of the entrance door and the floor which exacerbated the sound and light issues. It might not be an issue for some people but it wasn't the best way to sleep off a wedding night hangover!
The staff was courteous. The room was small and insufficient. For a price over $200, I would expect at least an in room refrigerator.
Great staff and excellent breakfast and dinner. Great location to walk across to the Tyson mall. The lamp shade had dirty liquid spots I noticed the last day and also, a sock from the assumed last guest was still in the room.
Very clean Very comfortable Very friendly
Bed and room
Room was clean and comfortable. Staff were great. Good job
Great service. Breakfast buffet was excellent. Room was nice.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
Thanks for the great deal
Clean room, pleasant, modern decor. EXCELLENT location as the metro was accessible without going outside the building - this was extremely important to us as we were there for the women's march and transportation in and around DC was stretched to its limits. There was no hassle with having to get a shuttle to the metro as has been needed with other hotels I have stayed in, in the area. Staff was polite and professional - no problems checking-in 2 hours earlier than planned. Parking was secure and not excessively expensive. Negatives: No free in-room wifi, television was so-so.
Guests with lounge access have access to full breakfast buffet Needs a new gym and guest rooms in the Capitol Tower need renovations
The location was excellent. The hotel staff were very helpful. The Hotel is connected by underground tunnels to shopping and the metro system. The catering staff were very accommodating to my wife who is a vegan. The only bad part was the hotel restaurant was very slow and overpriced.
Size of room Late check out upon request Clean Nice amenity products Bathtub Friendly, helpful staff
Loved the Metro connection near the hotel!
Great renovations/updates and well stocked club lounge.
The facility was nice and the staff was friendly. The huge difference between rooms. Our double was way less elegant than the single queen rooms. So we had to choose if we wanted a nicer room or two beds.
I loved that the metro was right under the hotel. So convenient. The pool and spa were beautiful. The staff are excellent. Spa was a bit too hot at 108 degrees You couldn't bear to get into it and if you did it was only for a few seconds before feeling light headed.
The rooms we're clean, it is not too far from the main points of interest-$15 taxi ride or a cheaper metro ride takes about 25 minutes We called the hotel to say that the first person from our group to arrive will not be the one whose name is on the reservation to make sure there is an easy check in, only to find out that the hotel cannot find the reservation even though we received an email confirmation. Saying that there is no reservation at all we we're told to call the booking website, we're places on hold by the hotel for a long time before we finished a sentence, and overall it was really hard to edible this and took us 50 minutes of calls to figure it out and find the reservation.
I loved being so close to the metro. I found the room and bed comfortable and adequate. The fridge and microwave made it so we were able to provide most of our own food, which was a plus for us. The prices were the best we could find so close to downtown. You can also easily walk to the Iwo Jima memorial. No elevator anywhere near our room, so you had to carry everything to the second floor (not that atypical in my experience). The pool was a big letdown. It would have been a big perk for our young children. The water was cold; the whole pool room was so foggy in the evening that you couldn't even see across the pool; the shower curtain in the pool changing room was covered in dead gnats, and the ceiling was covered in condensation that dripped on you as you changed.
The room was clean and quite. Close to DC. Friendly staff. Took 30 min for staff to get reservation. No tv remote. No breakfast
Decent room but the no coffee and breakfast doesn't seem like a big deal. Until you're there. Then it's super annoying. There's a Days Inn near here on Pershing Drive, I'd stay there overeating here.
Close proximity to the metro. The hotel is not far from the metro, but it is also right off the side of the highway, making it quite loud and a little bit of an eyesore. When I arrived, the staff seemed a bit confused on how to check me in. They allowed us to "check" our bags for the afternoon while we traveled. The pizza place next door seemed enticing at first, but quickly turned us off by the looks of it. Appearance is everything sometimes. Very poorly cleaned room. Hair left in the hair dryer. Shower looked like it had not been cleaned. Overall, poor quality. The room was really warm, despite efforts to turn down the heater. Would not stay here again and would not suggest to a friend. Way overpriced for value.
Location If you want to sleep past 7am avoid room 221. It's next to the maid's "staging area" ,so starting around 7 there's loud banging around & talking. The walls are quite thin.
Location Tour buses took over the parking lot
stair access only to second building. Terrible set up for the handicapped
Hotel was clean. Staff was very friendly and helpful with all my questions. Location was great too for seeing everything in DC. 5 minute walk to the metro subway station and the Iwo jima memorial.
The rooms were reasonably updated, good cable tv options, and the pool was terrific (lifeguard on duty, so I got to swim laps while the kids splashed. . ). Our rooms were actually quiet, everything was clean, and the staff quite helpful. I particulalry enjoyed the fresh coffee in the lobby (though missed having a hearty French Roast for much of the trip). Most of the restaurant choices are a few blocks away, so we got some exercise when tired of Ledo Pizzeria and diner. Wish the pool was open earlier in the day, and it could stand some spiffing up.
Price was pretty good for DC during spring break. Close to subway. Wireless was extremely slow and intermittent. They felt is was our computer but we had several...they could not all have issues. The room was moldy causing a lot of allergy issues.
This Best Western is very run down. There are cracks in the bathroom walls, mold or dirt in between tile. The room didn't smell clean, nor feel it. I would prefer hotels not spray room freshener (which they didn't), however it had a stale smell. The first room we were given was #119, whatever you do, don't take this room, it is next to the laundry room and the noise and banging from the machines is not tolerable- this room should be a storage unit- not fit for humans. ( it is also right under a staircase to the second floor- kids were running up and down alot. Second worst experience at a hotel/motel ever!
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
Electronic check in/out. Use of smart phone to unlock room door.
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
Staff was good god awful carpeting and other furnishings in the hallways and (to a lesser degree) in the rooms. It looks (and smells) like they haven't updates it since around 1975. It's time. There was a stain on our comforter.
front desk restaurant bar
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Very high value Next time we stay in Washington, we will look for a place close to metro
Attention to needs of customer. Great location for our purposes. Clean rooms. Building interior design funnels noise from lobby area up , making it a little noisy if you need to get an early rest. If you go to bed late, it's not a problem.
Very nice room and facilities, great location, friendly staff, certainly would return. One complaint is that the room was overheated at night and no apparent way to lower the thermostat. The last night seemed a bit better for some reason. Also there was a dust rag left in the bathroom one day, and the area around the TV, inside the cabinet was quite dusty. See above.
Staff were excellent! Highly recommend staying here.
The location was excellent and we got a great deal. Sadly the deal was most likely because the hotel was under construction, which we didnt know before we booked. There was a ton of noise early in the morning and a lot of construction-related dust. My whole family and I ended up with allergy-related respiratory issues due to the dust. Also, my mother who was traveling with us, left her diabetes insulin pen behind accidentally. The hotel staff was largely unhelpful in trying to find it.
Hotel was clean and staff was friendly. Great location. There was quite a bit of construction, and the elevators were painfully slow.
Excellent service. Clean, sleek, modern facility Main entrance under construction, made it difficult to access upon arrival
Beautiful building. I spent some time photographing it. Efficient, helpful staff. Good location near Metro, for DC access, and nearby support facilities such as restaurants. One major point for me: ugly, inconsistent lighting. The building's lighting was very mixed, and thoughtless--or at least it has grown to that. Perhaps it was designed well 20 years ago, but now it has a wide mix of lights, from florescent to LED, and, more importantly, a wide, jarring mix of color temperatures, that convey among other things, cheapness. I suggest you hire a lighting engineer to analyze the facility and generally change all the lights to 3000 degree or warmer LED lighting. This is especially important in the rooms. Your clients will (without knowing why) then feel that they are in a luxurious facility. At this moment, it could be any cheap, roadside motel, if judged by the lighting.
Great location (on top of the metro station and a short ride to DC), and good price for that location. The gym was satisfactory, and I didn't get to use the pool but heard good things. I thought I was getting a steal at the price I paid. Turns out I only got the discount because the whole place was under construction (right outside my door). It didn't bother me as I was gone during the days, but a heads up would've been appreciated.
Hotel under construction. Complete mess. Poor parking. Closed entrance. Slow elevators. Bad room service.
When we pulled into the hotel it was a windy and snowy day.. I've stayed at this hotel before so I waited several minutes for the valet to come out.. Or at the very least a bellman to help me. Neither of which happened. Was told that I could park in the garage and then take the elevator up and out to hotel. Even the parking garage was a DISASTER from all the construction. I then had to pay for parking, and I didn't have to when I stayed a year prior. There was also a miscellaneous $40 charge ion my CC from hyatt. This was in addition to the $50 hold they usually put on a CC. Not ONE person could tell me what it was from since nothing from the room had been charged. While the room itself was nicely renovated I wouldn't stay here again. Extremely disappointed
I was very disappointed that breakfast was not included with the price of the room. I did not realize this until I went to take something to eat and was told that I had to pay I have stayed in many, many less expensive hotels and in ALL of them there was a free breakfast including fruit, breads, eggs, coffee/tea etc. I was not happy about this situation,at all. I will consider staying in other hotels from now on.
Location is walking distance from Tysons Corner Center and Tysons Corner Metro station. Rates are excellent. Facilities are very clean. No free breakfast. No free Internet. Depending on season, parking may not be free.
Service, Food and Helpfulness was great. Clean rooms, easy access to 495 and parts East of the city. A sthort ride to Tyson Corner's Mall and fine restaurants
Friendly staff, and good accommodations during a quick business trip. Good location near the shopping mall. Wish I had more time to explore other ammenities. Hopes to be back soon, but for fun!
Not coming back. No free wifi, nothing ever communicated to me as a customer, bad customer service.
The location of the hotel the set up the rooms. The happy hour and breakfast. Very clean and organized My room was next to the ice machine so you hear people getting ice all day
One of the elevators was out of service and it was a long wait going any where. Also breakfast buffet didn't give all choices advertised for breakfast.
Location was good. I requested a wake-up call, but never received it.
I was thoroughly impressed at the willingness of ALL the staff to pitch-in and help when needed. The Hotel is clearly a Family-Oriented facility, so if you're a young couple looking for a "get-away" or peace & quiet, I wouldn't suggest this place. But as a whole, the value which includes swimming accommodations WITH a Lifeguard, complimentary breakfast & Happy Hour free drinks - you can't beat it!
Rooms were spacious, Free Happy Hour, Free Breakfast. Centrally located in Tysons Corner. Overall, it's ok for a few nights. Dated interior. TV went out for 30 minutes but i'll blame the rain.
Other than the location 'for me', everything was a blast... N/A
Breakfast The staff mainly the large group lady were terrible. I had 100 guest there for a wedding. They gave my guest a week to get the block which going on Hotels.com was cheaper then their group rate. She told us our guest would have to pay to park which its the weekend which parking is free. We also were told our guest would be able to be picked up after the wedding but that day were told the driver leaves at 1045pm wedding ended at midnight. The staff kept telling us "we will find out and call you" still waiting on all those calls. Been to many other Embassy Suites in other cities and love them but Tyson's Corner location has got to shit!
Free breakfast and afternoon cocktail. The staff were very friendly and did there job well.
Happy hour The staff
two room suite. very nice, especially with kids. bathroom was a little small. extra charge for internet access in your room
Rooms quite large, with two TV's, desk and all the convenience for the a business or leisure traveler. I liked the happy hour, with free drinks, and the fresh breakfast in the morning. There is a pool although I did not use it.
clean and comfortable. love that all rooms are suites, love the manager's reception-bartender Ace is the best! And breakfast is delicious and very large for a free morning breakfast-only place I ever stay when in Tyson's corner!