The agency employee was very friendly and efficien
Pros: He was very pleasant and helpful, he even gave me directions since I was driving to my sister's house and I usually fly. When I returned the car, he was just as efficient with the paperwork and even asked if I had a nice visit with my sister. I only regret that I didn't ask his name so that I could let the company know that they've got a great employee in that office! Thanks
Dec 19 2015
Major Mixup: Either Kayak or Budget Sent Me To The
Pros: The car itself was just fine.
Cons: Either Kayak or Budget really messed up by sending me an email confirmation to a pickup location that was different from where the actual pick up location was. The Budget agent was not able to locate my reservation despite show in them my confirmation email im person. They then proceeded to rent me a vehicle at a higher price than what I had a reservation for.
Pros: Great service and easy to work with. They walked me through the entire rental process and also followed-up afterwards with a confirmation that my rental was complete. Overall, exceptional service and great people.
Cons: Nothing was bad! Everything went great and I was very pleased.
Nov 27 2016
Pros: I was in and out in less than 10 minutes and the car was exactly as described.