Only the location
Couldn't sleep because of bed bugs, and the shuttle takes about one hour to come even they say it's only 15 minutes
The bathroom was large with a rainfall showerhead which was amazing. The bed was inviting and comfortable. Complementary Starbucks coffee in the room, my favorite too, Pike Place Coffee!
The Lobby near the bar area had a section of the floor that had no tile but an extremely sticky blacktop flooring. It seemed like it was the underlay to the tile flooring. Very strange and odd to be walking on something like that in the Lobby.
Close to Dulles, and convenient for a stopover
An older hotel in need of renovations.
The hotel is close and looks nice. The room was nice and clean. Comfortable beds.
Only there for a few hours due to a missed flight. Staff were nice but didn't go the extra mile to help. I was tired and hadn't slept in 24 hours. Getting basic hotel info was like pulling teeth. It would have been nice to have some better late night room service options after being trapped in an airport all day. The airport shuttle was late leaving which was annoying, but ultimately fine since we were so close.
The service was great and the hotel was so clean!
There was nothing. I loved everything
One night stay
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head.
Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
Great staff, great stay
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
Poor Service in Restaurant
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation.
Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
Expected more for the money
The hotel was beautiful and the rooms were modern and very clean.
The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
A pleasant stay with very nice room
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine.
Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
Welcome to the Westin Washington Dulles Airport, the crown jewel of Dulles Corner, an emerging enclave of exclusive residences and multinational corporate headquarters convenient to Washington DC. Just 1 mile from Dulles International Airport and under 30 minutes from DC’s center, the hotel is the Dulles Technology Corridor’s newest addition and offers a stylish and comfortable retreat where you can truly relax and reenergize while you travel. With over 14,000 square feet of flexible state of the art event space, we’re ready to make your next important event an affair to remember. Whether it’s our 8,400-square-foot ballroom, one of our smaller conference areas, or our exclusive Executive Boardroom—your needs will be met with excellent service, sophisticated décor, and the latest in audiovisual and communications technology. Revive in the soothing atmosphere of one of our 314 distinctive guest rooms, renew in the exclusive Westin Heavenly® Bed, Heavenly® Bath or the WestinWORKOUT® room.
Based on 1,661 reviews
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