Sheraton Makkah Jabal Al Kaaba Hotel

The hotel is 500 meters uphill from the Sacred Mosque, making it a bit challenging for elderly and wheelchair users.

While the breakfast and dinner are great for shorter stays, guests staying longer may find the menu repetitive. The hotel is encouraged to vary and create new menus to enhance the dining experience.

The hotel provides a late checkout option until 6 pm to accommodate guests' flight times, along with good breakfast options and clean rooms.

The hotel is on a slight hill, which may not be ideal for those with leg issues or the elderly. However, it is very close to the extension part of the mosque, providing ample space inside.

The hotel staff are very friendly, and the room service staff are particularly praised for their excellent service. However, some guests have mentioned issues with reception staff and the duty manager's handling of booking and payment concerns.

Some guests mentioned that rooms on higher floors offer better views and are quieter, while lower floors may experience noise from construction and traffic.

Be aware that there is ongoing construction near the hotel, which may cause noise disturbances during the day.

The hotel is located on a hill, so guests with mobility issues or elderly guests may find the walk to the Haram challenging. Consider this when booking.

Double-check your booking confirmation with the hotel upon arrival to avoid any issues, as some guests reported discrepancies between their booking and the hotel's records.

Several guests found the breakfast options to be limited and not worth the additional cost. Consider exploring nearby dining options for breakfast.

Some guests reported that the hotel experiences noise from roadwork, which may affect the overall tranquility of the stay.

Guests praised specific staff members for their exceptional service, such as Mr. Uzzal Hosen and Lojain Nahari. Consider acknowledging their efforts during your stay.

While the cleanliness and staff service were commended, some guests mentioned that the internet speed may need improvement.

The hotel's location on a hill may not be suitable for elderly guests or those with leg issues due to the uphill walk to the Haram.

Some guests encountered payment and service issues, including problems with booking confirmation, breakfast inclusions, and unprofessional staff behavior. It's advisable to address any concerns promptly with the hotel management.