Sheraton Makkah Jabal Al Kaaba Hotel
Photos of Sheraton Makkah Jabal Al Kaaba Hotel
Overview
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Amenities at Sheraton Makkah Jabal Al Kaaba Hotel
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Lowered sink
- Non-feather pillow
- Pets not allowed
- Designated smoking area
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- Allergy-free room
- Toilet with grab rails
- Upper floors accessible by elevator
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
General
- Executive lounge access
- Family rooms
- Interconnected room(s) available
- Landmark view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Telephone
- Carpeted
- City view
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Dishwasher
- Microwave
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Drying rack for clothing
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Dining table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- Shared lounge/TV area
- TV
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Garden
Things to do
- Gift shop
Reviews of Sheraton Makkah Jabal Al Kaaba Hotel
Summary of reviews
Score by provider
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How close is the hotel to the Sacred Mosque?
The hotel is 500 meters uphill from the Sacred Mosque, making it a bit challenging for elderly and wheelchair users.
What are the hotel's unique dining offerings?
While the breakfast and dinner are great for shorter stays, guests staying longer may find the menu repetitive. The hotel is encouraged to vary and create new menus to enhance the dining experience.
What practical amenities does the hotel offer?
The hotel provides a late checkout option until 6 pm to accommodate guests' flight times, along with good breakfast options and clean rooms.
Is the hotel suitable for guests with mobility issues?
The hotel is on a slight hill, which may not be ideal for those with leg issues or the elderly. However, it is very close to the extension part of the mosque, providing ample space inside.
What can guests expect from the hotel's customer service?
The hotel staff are very friendly, and the room service staff are particularly praised for their excellent service. However, some guests have mentioned issues with reception staff and the duty manager's handling of booking and payment concerns.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Location
Some guests mentioned that rooms on higher floors offer better views and are quieter, while lower floors may experience noise from construction and traffic.
Check for Construction
Be aware that there is ongoing construction near the hotel, which may cause noise disturbances during the day.
Plan for Walking
The hotel is located on a hill, so guests with mobility issues or elderly guests may find the walk to the Haram challenging. Consider this when booking.
Verify Booking Confirmation
Double-check your booking confirmation with the hotel upon arrival to avoid any issues, as some guests reported discrepancies between their booking and the hotel's records.
Breakfast Consideration
Several guests found the breakfast options to be limited and not worth the additional cost. Consider exploring nearby dining options for breakfast.
Noise from Roadwork
Some guests reported that the hotel experiences noise from roadwork, which may affect the overall tranquility of the stay.
Staff Recognition
Guests praised specific staff members for their exceptional service, such as Mr. Uzzal Hosen and Lojain Nahari. Consider acknowledging their efforts during your stay.
Internet Speed
While the cleanliness and staff service were commended, some guests mentioned that the internet speed may need improvement.
Accessibility for Elderly
The hotel's location on a hill may not be suitable for elderly guests or those with leg issues due to the uphill walk to the Haram.
Payment and Service Issues
Some guests encountered payment and service issues, including problems with booking confirmation, breakfast inclusions, and unprofessional staff behavior. It's advisable to address any concerns promptly with the hotel management.
Location
What's nearby
- Sacred Mosque0.4 mi
- King Fahad Gate0.5 mi
- Well of Zamzam0.5 mi
- Kaaba0.5 mi
- Abraj Al-Bait Towers0.6 mi
- Jannat al-Mu'alla0.8 mi
- Makkah Haramain High Speed Railway Station2 mi
- Hira Cave3.3 mi
- Jabal Al-Nour3.4 mi
- The Kiswa Factory of the Holy Ka'aba4.1 mi
- Mount Thawr4.3 mi
- Makkah Mall4.8 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Makkah Jabal Al Kaaba Hotel
Low season | March |
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High season | January |
Average price (weeknight) | $154 |
Average price (weekend night) | $183 |
When to book a room at Sheraton Makkah Jabal Al Kaaba Hotel
KAYAK's top tips for your stay at Sheraton Makkah Jabal Al Kaaba Hotel
FAQs when booking at Sheraton Makkah Jabal Al Kaaba Hotel
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Value for money | 7.9 |
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Distance to city center | 0.4 mi |