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Helpful staff, very clean and nice rooms, and great fresh croissants.
It was convenient for the town centre, and the (free) parking seemed secure We had a number of small issues that overall did not detract greatly from our stay: on arrival the first receptionist could not find our booking - once we had found the parking & returned the other receptionist found it straight away; the hotel room was clean but there were large discoloured patches on both the walls & carpet; the breakfast seemed expensive - we chose to go to a patisserie 50 yards down the street & got croissants & filled baguettes for a third of the price which suited us better; on checking out, the receptionist neglected to mention that there was a code to exit the parking area so we had to go back for that; the exterior door for the parking access was broken & we got stuck outside for 5 minutes
Nothing Did not like it all... on a scale of 1 to 10 ... I'd be generous and give 4.Cannot remember how many starts it was, but I'd give it 1, and that been generous.
It was comfortable and in a good position for shops and eating. The hotel restaurant was not open on Sunday.
Staff was friendly, room was comfortable, lobby quite nice The breakfast which was included was fair at best. The hotel seems to have cut some of its amenities compared to a few years ago.
The Hotel was central & had a good car park, the room was large The air conditioning did not work at this weekend
It was very nice to have a choice - buffet breakfast or express breakfast at the bar. Unfortunately the bar was closed (25 December)
Breakfasr was expensive and not as good as some Mecure hotels
The silence and the comfort. The art of service by the personel
Small room but very comfortable, clean, large bathroom for such a small room.Good value for the cost. none
it was very close to the railway station and city center. it had good breakfast. no
big and comfortable room, hotel staff are friendly and helpful Bathroom has to be refreshed
Location and parkingfacilities are veryy good. We enjoyed the fresh orange juice for breakfast!
A major investment made to modernise the interior of an elegant old structure. Result is mostly successful ( although already starting to fray at the edges). Overall good value and well situated. But be careful of Saturday nights when a (non related) club in an adjoining basement does disco into the early morning and sets the entire structure throbing!
The family room was very comfortable and we liked very much the idea of giving priority to families with kids. Excelent idea. We asked in the lobby about how to get to city centre and the lady there told us very poor information just to get rid of us quickly. We had to ask people in the street.
I didn't have to pay. When I came back to the hotel after dinner, the door to my room didn't open. The manager found no appropriate cardkey. Finally I had to sleep in a different room while all my stuff was in the other one. Very bad experience!
Location in the center of a beautiful city. Adjacent to the Cathedral and Museum. Friendly, helpful staff. Clean rooms, good breakfast. The difficulty in driving to the front entrance to drop luggage.
Very good location, nice room, breakfast is basic but for that price (free) was very good. Very helpful and nice hotel personel. We had to change our room twice (we stayed there for one night). In the first room electrecity didn't work, the second one was smoking room. Finally we get very nice room.
We requested an electric kettle in the room and this was readily provided. There was some tea and coffee provided in the lounge during the day although the quality was fair, but it was a nice touch.
The professionalism and friendly of all staff The shortage of room space
Very convenient location for town centre and the underground car park was good as parking in Metz is a nightmare Can hear neighbours and the hallways echo.
location, value for money room and bathroom size
Nice hotel staff, clean and well located. The beds are too soft.
Easy access to town.
Relatively comfortable room, quiet, hotel not too difficult to find despite blocked road which did not permit access following GPS instructions A clean room should not have rests of potato crisps beside the bed, it did rather put me off
location next to large pedestrianised city centre,withgood facilities towalk around. Parking a big hassle.Most staff rather dour.Room and shower compact-but not costly.Domestics repeatedly invaded room next morning as we were packing up,well before checkout time.Restaurant was shut,but plenty to look at nearby.
Nice Staff Restaurant hours. They were closed the whole time.
It was very close to the city centre.
The breakfast buffet was excellent and the linen was clean. The hotel was walking distance to the centre. The bathroom was not very clean and I would not use the hairdryer because it was dirty, with mildew inside the hose. The shower was small and an awkward shape. Also the rooms that faced the street are subject to a lot of street noise, even with the window shut. Overnight parking at the large parking lot in front of the hospital was very expensive (not the hotel's fault) so if possible find another alternative.
Good location The rooms were very small & very uncomfortable, The pillows were a joke, & i have never stayed in a hotel where a towel could cut your face as it was that hard & that old. I would not reccomend anybody to stay in this hotel, the breakfast was very over priced for what you get....next to nothing
This hotel offered a room for a great price and in a great location in Metz, the staff spoke good English and were very helpful. The double room was very small but perfectly acceptable for the great price. The quad room was a great deal. The elevator is so small only one person with baggage could fit at a time, so if you have 4 people with you...
Elevator, noise of hotel's repair works at early morning
The location was excellent, close to the railway station and reasonably-priced parking house was acrosshte sreet. The hotel was clean, the staff not only polite but very active to take contact and give advise for day trips and events. The rooms was unique, and quiet, bathroom clean and in good condition. The breakfast was excellent too No negative aspects found
Comfortable beds, clean and affordable. Secure car park. Excellent stopping point on our journey to italy Limited affordable local eating facilities in the evening for a young family.
Close proximity to station, friendly helpful staff and cleanliness of hotel
Staff very helpful. Hotel clean and tidy. Good location with secure parking. Quite noisy in rooms at the front of the hotel. Lack of air conditioning meant having to have the windows open.
The bed was the most comfortable I have ever slept in. The room was warm and the shower was great. There was no kettle or brew facilities in the room. I had to buy one.
Loved the location and the fact there is two double beds in a twin room!
Cleanliness of the room
Spacious and comfortable rom, free streetside parking (19.00 - 09.00), free wireless internet access, city centre location (by railway station ... walking distance to shops, city centre etc.) Breakfast was basic but ok. Hotel is an old building and bathrooms/fittings are in need of refurbishment/modernisation. Overall no complaints ... would stay there again as it was reasonable value for money. Would have preferred a greater choice of restaurants close by, but we arrived later than planned to have researched more.
Very friendly staff, very comfortable, excellent location close to the railway station and very quiet even though overlooking the square. Nothing
We stayed at Alerion for 6 nights, everything was perfect. The location is perfect, the staff is so nice and helpfull, even that some of them dón't speak English, the breakfast is very nice, the room was very comfortable and clean and the view from our room was magical! If I go in Metz again, for shure I will stay at Alerion! We had some problems with the shower, was broken!
Great location, especially for the proximity to the new Pompidou Museum. Very friendly and responsive people at the reception. Tasty breakfast buffet.
Staff cheerful and helpful; the view from our room of the famous train station absolutely stunning; value for money hard to beat. Alerion will be our first choice on our next trip to Metz.
Very helpful service, excellent value and good discount arrangement with very nice restaurant nearby No
Excellent, courteous, attentive staff. They could not have been more helpful. Very clean. Good continental breakfast.Very handy for station and rest of town, Interior decor a bit garish - a very minor point.
The service was lovely and the location was perfect. The bathroom was a little small, but for the price in France we were happy.
Location and value for money
Place and price the fact they propose breakfast in the room and when you ask for it they try to convince you to not take it because it is more expensive and you would have more choice on breakfast room! So why proposing breakfast in room? on op o it the choice in breakfast room was very poor