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Easy on off of I-40. Only $10 extra to keep our pet. There were kids running around making noise that belonged to whoever was on shift. About the time I had had enough and was ready to complain, one of them started crying about something and they finally went in and sat in the lobby.
Location My reservation was cancelled and I was not called to check if I was still coming.
I stayed here under the previous management/ownership. This was my first stay with new new mgmt. Everything was equal or better. No down grade in service or experience was noticed.
Very nice young lady at the desk. Clean. Spacious, well equipped room.
Easy to check in. Convenient location. The breakfast is cheap- cereal and toast. No bananas for the cereal. Box juice, thin coffee. Dirty floors in the elevator.Laminate floors in the rooms. Bathtub drain didn't plug so no bath could be taken. Cheap, thin towels. Ugly room. Bad view.
Convenient to the interstate There is no way to get the room dark, the air conditioner will not run on high or low...only auto, and the pillows are very hard. Also the room I reserved was a King but they stated they only have 2 queens.
The rooms were nice and spacious. The breakfast buffet was one of the worst we have experienced,the coffee and orange juice wasn't even drinkable nor the water. Also the bathroom floor was all sticky.
It was close to the highway It was advertised as having a hot tub and did not. The lady working the desk just stayed watching TV with her boyfriend in the lobby. The food in the vicinity was horrible
Beds were very comfortable, sufficient towels, etc. The continental breakfast was great. We had an odor in the room that continued to worsen. I informed one of the cleaning ladies as we were checking out the next morning.
Great place. Great price. Comfortable and clean. Great breakfast, these people take pride in there place. Nothing at all, will return.
Staff, breakfast & ease of location. No
Clean Pool cold. Didn't have my reservation and didn't charge me the right price.
This was my 3rd half marathon (doing one a month since December) and this was my best hotel experience! I loved being able to come back from the marathon and have a hot bath in a full-size tub, that I didn't feel squished in. And after that, a super-comfortable bed! Front desk staff was very helpful, too. All around good experience. No complaints.
The rooms were spacious, beds were comfortable, very nice motel. Pool was large. I wouldn't say didn't like but there was no hot tub as advertised and the pool area needed updated, otherwise this motel was great
We stayed here for the 127 yard sale and it was perfect. Just right up the interstate from Crossville which is where the sale is. The location is great, right off of the interstate. It was very clean and quiet. There is an onsite Mexican restaurant, we didn't eat there but it stayed busy so is apparently pretty good. There are all kinds of restaurants right down the road. There was only one person working at check in. She was tied up helping another guest who was having a problem with her door. It took us a while to get checked in.
Rooms newly remodeled, staff friendly No plug for lamp on one side of bed
Price Bed Bugs
The room had a bad odor. And bathroom looked very old and dirty. Very small option for free breakfast.
Everything was clean and new, convenient to interstate and short drive to a pleasant mid size college town. Hannifan BBQ in town is had excellent BBQ at very good price
Comfort Inn wasn't busy at all.Convenient to I-40 and restaurant row in Cookeville. Hotel was pretty clean. Room was fairly clean. We usually 'check' the room before settling down for the night. Next morning found trash under sofa bed and next to refrigerator/tv stand. Bath room was clean but the remodel wasnt top quality.
Everything was clean, neat and ready for a good night's rest. The breakfast was very good. While everything was great, it would be nice if there had been a lounge chair for viewing TV.
Comfortable beds, and pillows. Exercise room was too small and inadequate.
Clean hotel with friendly staff
I can't think of anything except the am staff that checked us out. We do not advise anyone stay in this hotel even under the most desperate of circumstances We booked a king room and were downgraded to a queen room because of our service dogs being considered pets so they "had to put us in a pet room". The room was filthy. We have pics of the bugs and beetles dead in the room along with beads from a broken fake pearl necklace. Under the bedside table there was taco bell leftovers that had been there long enough to petrify. The sheets were not clean there were holes in the pillow cases cigarette ashes on the floor, and the towels were all yellow from nicoteen stains as if they had been there to quite some time. I know we did not use them, so they are probably still the same ones up in the towel racks. We were in room 120. .
Nothing BLOOD STAINS on the bed along with a horrible smell. I could not stay at this hotel, nor did I feel safe having my family there. I left after telling the front desk my concerns. I was not able to get my money back and was only offered another nasty room.
We only stayed here for one night but were very pleased with the comfort of our room and the friendly staff. We will definitely stay again!
room and shower breakfast
Just off the highway. First three "non-smoking" rooms we were offered had strong smoke smell. The included "breakfast" was only the choice of two cold cereals and coffee! Very disappointing! Far from selection of Restaurants. Under renovation Sheet had burn whole in it.
enjoyed the hot tub, and the room was big and clean. only 'negative' was that breakfast was advertised to open at 0600, but was slightly after 0600. no cookies that I could smell :(
Great location. Very good amenities. Nice and helpful staff. Pool heater was broken.
Loved the 2 queen size beds, couch, microwave, and that it even had a refrigerator. The parking lot and entrance drive needed some TLC.
We had a hard time finding a place that would sleep 6 for a 2 night stay on our way down south, and this 'looked' ok for the price. We were all very pleased! The staff was very helpful, and quick to answer any questions. Took 5 MINUTES TO CHECK IN!! The hotel was VERY clean, and our room was perfect! Major props to the gentleman that greeted us with the GoTee! I wish I could remember his name, but he directed us to visit Burgess Falls State Park, and wow! This was our first time taking a family vacation, and our 17 year old couldn't quit saying, 'This is the coolest thing I've ever seen in my life!' Made our trip. Right next door to a Starbucks, and right off the interstate makes it more than convenient! The breakfast was hot and ready, and the kids always love to make their own waffles. The only negative that I can possibly think of was that the chlorine in the pool was very VERY potent! However once we got used to it the kids were fine! Thanks again guys! We had a great time! Even if you don't know anyone here, it is well worth the time to stop and stay to check out Burgess. I tried to upload a picture of the main falls, but it was taking WAY too long.
Couldn't believe this hotel when we walked in. It was a dirty,ran down dump that smelled like a wet dog. Thought it might be just in the lobby. WRONG !!! Our room made the lobby seem not so bad.Old, worn everywhere and not clean at all. Ask for a different room. Just as bad. Ask for a third room hoping for a miracle. The shift manager went to the room with us and said that I could choose from any of those rooms but could do nothing about the smell. I suggest if you want to see for yourself, don't pay until you see what you are getting.
My rom was on ground floor near front desk and breakfast area. Wifi was easy to get on with no password. Not that I can recall
Nice and easy access to TN Tech University. The room was comfortable and the hotel was nice and quiet.
I was in Cookeville visiting my son who attends Tenn. Tech. The room was excellent, clean, and the bed comfortable. The staff and service was great. It was very close to the interstate which was a plus.
Stayed here passing through with my family, the young man, Zack at the front desk made sure we were taken care of. For a small price, we were upgraded to a two room suite which was more than enough room for myself, husband and 3 children! Pool is perfect for children and breakfast was good
The lady at the front desk was great, the lady the next day was great. I had two changes- staying an extra night, and checking out late and they were understanding on both. Very comfortable and pleasant stay!
The staff was great when my grandson became ill during the night. Timely with sheet replacement and ensuring we had everything we needed. Front desk staff even helped with recommending places to eat.
The beds were so comfortable!!!
clean and queen beds nothing except needs a small fridge
The location and friendliness of staff It's an older hotel that got renovated, so the room had a smell to it. The floors were also not too clean.
It was clean Room service walked in twice while sleeping but it wasn't bad.
Comfortable. Good location.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff was very friendly, and the price was good! I had seen on one site that they served breakfast, but when we got there, we discovered this to be untrue.
This guest did not leave comments about this hotel.
There is no carpet in the hotel room. The breakfast was less than expected - no protein of any kind offered. The bathroom only had 2 small, thin towels.
Nothing the staff removed my sheets from the bed and never putting them back on. I had to go find someone 4 hours later to get some. They went threw my luggage. Nothing good about hotel
Very clean and staff super friendly.
Room was clean and air worked great! They did not have breakfast like stated! I called ahead and requested a ground floor room for my 75 year old parents. When we arrived they said the ground floor would cost more! There was no elevator so they had to climb the stairs!
I chose this motel due to the excellent rating I found on a hotel website and it did not live up to it's rating. The room smelled funny and it was not clean. It should not have received the rating it got!
Very good location outside the city and just off I-40; makes for some peace and quiet but you are still only minutes from the city. Friendly staff and a beautiful view from the front side of the Lodge across the valley. And lastly, a very good Mexican restaurant is on the grounds, Fiesta Cancun, with good food and good service. They have only wired Internet access and no wireless capability, which is unusual nowadays. Makes it tough when you are using only smartphones and tablets.
That you are pet friendly, and loved we could just outside from our room that was great. Thank you for that . Cigarette smell pretty overwhelming in the halls. Needs more hallway ventilation, the room smelled fine. The breakfast could use some improvement.
The hotel was very clean, the bed was comfortable and the pillows were very nice. Our king room offered a pullout love seat, mini fridge, microwave and coffer maker. .... all the amenities we needed. The staff was very friendly even at 5 in the morning when we arrived. Would recommend to everyone we know and anyone who asks for a hotel in the area.
The room very outdated. The air conditioning unit was so loud I hardly slept that night.
I had reservations for 4 people, there were linens in the room for 2 people. I hate having to ask for basic things such as wash clothes and towels.
The rooms were remodeled. The staff was fantastic. Close to a lot of restaurants. A homeless dude stayed in the room next to us. Pretty cool fella. Showed me where the coffee was. Did not give off a murder vibe. Eh, the bathroom was not super clean. There was random nasty hair. And when I see random nasty hair I automatically start trying to make myself not think about where the hair came from...which of course makes me obsess about where it came from. It was just chillin in the tub with me. It looked like it came off of a fully grown male gorilla. Ugh. So nasty. So. Nasty.