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comfort of just the room that staff told us amount a charge that was to be refunded once check out but that has not happened since. That is being a thief and unprofessional.
Parking was spacious and plentiful. The room was very clean and the ladies that clean the rooms were very friendly and super accommodating. The rooms appear to be newly refurbished. The sheets and pillowcases smelled really, really fresh. The bed was uncomfortable which was bad enough. Noise from other rooms and the hall could be heard. The shower was worse. Most of the water going to the shower head did not come out of the holes which meant poor water pressure. It's the worst I've ever seen in a hotel. The toilet seat is very flimsy plastic that won't stay put. The television reception was poor as well. Though the room was non smoking there were smoking rooms at the hotel and I smelled it in the hall as we came and went. There was no microwave. Breakfast was a lot of bad carbs and uninteresting. This room was no where near what I expect for 69.00 + tax. Upon check out the person at the desk seemed a bit put out that I wanted a printed receipt. I could see why when he printed it. There was a mysterious charge for 127.00 which he claimed was for the room. Not true because I had prepaid online. I also pointed out to him that the charge only appeared under the CC column and not the "room" column. I'm watching my statement and if it appears I will promptly dispute it. We will never stay here again nor recommend this place to anyone.
convient, one was disabled and they had a wheel chait there nothing
The staff was friendly and helpful. The shuttle service was quick and convienent. It was sn awesome value. The room was sort of dirty and the facilities were a little sparse. A change machine would have been nice.
Very friendly staff, comfy beds, breakfast was good. My sheets and towels had stains on them, the AC was so loud I couldn't sleep, the carpet in my room was pretty gross and it was coming up.
Loved the friendly and helpful staff. Free parking and free shuttle to airport were the whole reason I booked here, but the room was very nice and clean! Not enough outlets in room
Free air shuttle bus (time is also flexible) Staff are very kind and friendly non
Cheap enough to entice. Close to the airport so you won't miss your flight. Friendly staff. Very far from the city but I guess you'd expect that from an airport hotel. Rooms just clean enough to be bearable. Even though the breakfast is included, do not count on it at all.
Loved having an indoor pool and hot tub, especially after a long international flight. The room and bed were surprisingly much more comfortable an spacious than the pictures made it seem and we had many tv channels to browse through. Being so close to the airport an without alternative transportation, it was disappointing that there was hardly anywhere to eat within walking distance of the hotel. There was a good pizza place or delivery, but our options were very limited. Also, the water wasn't the best tasting (may just be we are not used to Chicago water) and there wasn't really a microwave we could use anywhere other than the breakfast nook, which was closed off to us. Also, not having the option of anything for breakfast because we had an early flight was annoying. They should be used to early risers and have some sort of cereal or bread and fruit that could be quickly grabbed and don't require any preparation by the hotel.
I'll like to compliment Cecilia (front desk), Lupe (room maintenance), and Jose (shuttle driver) for their excellent service provided to us. They made us feel good and comfortable. Thanks to all of you. We really appreciate it. The room was reserved as non-smoking but had a terrible cigarette odor. Perhaps management needs to work a little bit on improving that. A few employees need to work on their customer service attitude; Lety (front desk) and Saul (maintenance) for example. They seems to be mad and upset most of the time. We noticed a bit of rudeness when asked for things. Other than that we had no complaints.
The shuttle was super easy to use. We could get right on the train to downtown and saved a lot of money this way. The shuttle driver Roberto was excellent In suggesting activities and areas to go to and areas to avoid. They were willing to work with us and the shuttle was always running. The front desk staff was also wonderful. The rooms were nothing fancy and breakfast was bad but for the money and for how nice the staff were and the location it more than made up for it.
24 hour airport shuttle this was the reason I chose this hotel. Left on time and no complaints at all no complaints this is a airport hotel so you knew what you were getting
The location was good to the major interstates. It was good for the money I payed. I will stay there again. The pool was dirty, we found long hair in the bottom of the pool. The breakfast room was always crowded. Not many healthy options.
Staff were super helpful! Everyone took the time to help us with our needs and gave us tips on places to visit, best modes of transportation, and events happening. The free 24 hr shuttle to and from the airport gave us easy access to anywhere we needed to go in the city and saved us money and time! Will definitely stay again! Pool/spa area was small and crowded. Breakfast was also crowded and made for long lines and wait.
Low price, felt safe. Room was missing a clock, remote control, several lights burned out, needed to ask for soap. Overall facilities in poor shape, even for the price.
Employees at front desk were very helpful, friendly. Room was clean, breakfast was good. Suite did not have 2 rooms or any division between beds and couch/seating area.
For getting to Northwestern U the location was OK. The place was very dirty with even some of the towels not fully cleaned. The toilet was backed up and the AC didn't appear to be working.
I would have given two stars had they at least had porn on the TV. No remote, terrible smell, bugs in the second bed that thankfully i did not use. hot, then cold, loud outside. Dude up front didnt speak much english, really nothing good I can speak of.
staff was friendly and helpful with directions. the carpets were very dirty. the fan in the bathroom ceiling was falling out.
Convenient to the O'Hare Int'l Airport Exterior in very poor condition and the rooms were furnished with outdated fixtures and the carpet in bad condition. Need I say more. I have stayed with Motel 6 in the past and have found them to be acceptable. This one not so!
I liked the wood laminate flooring rather than carpet. The receptionist asked me smoking or non smoking. I said non smoking and still ended up getting a room that smells like smoke. There was hair and dirt all over the floor. For some reason I felt the urge to check under the bed and there was a condom under the bed.
Our room was newly renovated. Small but comfortable given the location and our purpose (staying overnight due to layover). Staff was very friendly. We couldn't get into the first room we were given and someone else had the same issue we did. It was resolved.
The staff was extremely friendly and helpful. The room was quiet, a plus. Plenty of parking.
I have in many Motel 6 bit this one was a little pricey. I didn't like the service the guy in front desk gave me a smoking room without even asking and I had my child with me, so I had so come back to the front desk to change it because I guess they don't use common sense or follow the reservation details . They room was overall clean, but the bed still had hair from previous use I guess they are not wasted well, I went into two different rooms and they both were like this.
The staff went out of their way to offer assistance since Chicago was a new experience for us.
The free parking too much noise
The room Staff attitude
Room was pleasantly furnished. Motel manager was very kind and extremely accommodating.
Beds are somewhat comfy, rooms are big and have a flat screen tv Internet unreliable. Shady people gathered outside my room at 4am being loud. Shower raised up and hard to get in/out. Water pressure bad.
Our room was clean and quiet. The interior of the motel has been updated, so the room felt more upscale than the motel's exterior appearance. All the folks we met who work there were very friendly and helpful. This place exceeded our expectations. Thanks
It is a clean, and quiet hotel with comfortable beds. The cost is very reasonable. It is also close to other activities. Parking was limited on a Saturday night, and there are limited channels to watch. Also the heater/AC made a lot of noise.
The space was great very secluded and private great for honeymooners like my husband and I was I didn't like how I was being questioned about getting extra towels for my room I was very unhappy about it as if we had a limit on get towels
Clean room with WiFi. Reasonable access to the freeway. Just down the road from the amazing Michele Bakery. Some of the guests were loud, which is probably par for the course in this area.
This hotel was located close to a conference center for an event we were attending. It was very clean and the staff were helpful. The rooms had a refrigerator and microwave. I wish it had had a pool for the kids.
Nothing Everything, smelt terrible, neighbors kept me up all night. Bed was a brick I was hurting bad the next day, not free wifi, just gross I was afraid a cockroach was going to crawl on me any minute
It was cheap. It was a dump. The room SMELLED AWFUL like someone had used way too much air freshener to cover a worse smell, I had to air the room out. The floors were fake wood parquet that was old and peeling up in spots. there were no amenities at all other than two small bar soaps. No fridge, microwave, coffee maker, hair dryer, NOTHING. fluorescent light in bathroom flickered for a full minute before it came on. I was so paranoid about bedbugs I did not let any of my clothes or bags touch the bed or floor. I unmade the bed and lifted the mattress up to look under it with a flashlight before i laid on it. When I was driving around I saw TWO other Motel 6's within a couple miles of this one, and they both looked a lot nicer. (I only saw the outside though) I ended up changing my flight home from a morning flight to the night before mainly so I would not have to spend a second night here.
Staff was very helpful and attentive. Rooms were decent and good coffee in the morning. Stayed for an event in the area and the stay at Elk Grove was nice.
The staff at the front desk was very friendly and efficient during check-in. The hotel is located at the intersection of busy roads- very loud throughout the entire night. Semis in the parking lot were constantly making noise. The room was not very clean- stain on the bed sheet, hair in the sink and shower, stains on the floor by the shower and on the wall by the sink. Pretty rundown overall. It was cold and you could not turn the temp higher than 65! Thin blanket and sheet on the uncomfortable bed. if you wanted to use wi-fi, you had to pay for it.
price walls were thin, could hear the neighbors. room was only cleaned once in a 4 day stay
The area seemed decent. It was inexpensive. The room was small, but clean. The bed was comfy enough, but something else ruined my comfort. There was an incident that occurred where someone screamed up and down the hall at 8 in the morning. Hoping it was a one time thing, but it really scared me. The cops were called and resolved the issue.
I was pleased that there was a refrigerator in the room--much better than ice. A little worn-out.
The rooms were extremely clean and well tended, staff was receptive and helpful, and the location was good because the CTA elevated transit line to downtown Chicago was only a few short blocks away. The neighborhood is quite pretty and Lake Michigan parks are only a few blocks away.
The room and its facilities were excellent. staff very helpful and polite
The location is spectacular and convenient. I appreciate the costs and the available parking. The continenetal breakfast is cheap and that is the space issue. No real complaint.
nice enough breakfast, good coffee a little raggedy
Locatione was good. Not far from the Red Line or the 147. Room was comfortable and clean. Staff was friendly. The room was a little loud. Some appliance made horrible noises the whole time.
I liked that it was close to Wrigley Stadium and really easy to get to from the toll road.
I honestly liked nothing there... Smell in the room,the air-condition was smelly too,the bathroom was small and the hotel is too far away from city center.It was too expensive.