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Service, from concierge assistance to room care was universally excellent. The doormen were efficient and friendly. The breakfast buffet was excellent and location superior.
location can't be beat breakfast with view of Kremlin history of hotel
Close to kremlin All the members of the staff are very Kindly, quick response, also Security I have completed satisfactorily all of the service
The location is amazing and made the trip so much easier with our 10 month old. Breakfast dining room location was fantastic, overlooking the Kremlin. From the front door to the room and restaurant, the staff were very helpful.
Wonderful location across from Red Square and a five minute walk to the Bolshoi ballet. No business centre.
Quality & cleaness room. Restaurant only smoking area
Perfect location, beautiful building, very friendly and helpful staff. Restaurants on premises are top quality also.
Free acces to the Internet, the hotel's staff was very polite
Location and views! Bathroom a bit old but clean.
Location is great for both business (close to Metro) and sight-seeing (Kremlin, Red Square etc). Free wifi in room and public areas. Sometimes service could be a bit slow, but it was always polite!
Very professional staff. Excellent accommodations.
ideal setting for sightseeing, at walking distance from the Red Square and the Kremlin, excellent bedding, excellent breakfast, buffet style. the fact that the reception personnel tried upon our arrival to put us on obviously one of the worst rooms available in the hotel ( view on a high brick wall at a distance of about six meters from the window); we had to protest to be offered an other room, this one perfectly correct; impossibility to get the Wi-Fi connexion in principle available in the room. To be able to consult my emails, I had to go to the "business center", being charged at a outrageously high rate for the connexion. Finally, asking the information desk about the fair price of a taxi ride to airport, the only information I got was a recommendation to use a special car service at a outrageously high price (120 dollars!). I then managed by myself and paid 50 $.
Desing and furniture Hotel staff is insufficiently professional and insufficiently responsible
The staff were amazing , the desgin of hotel was very cool , it had a great mix of clssic luxury and boutique chic. It is expensive
Perfect staff and location.
The view, right in front of Red Square and St.Basil; the position; the glamourous atmosphere; very kind service, real Moscow style; great value for money Maybe bell captain a little slow in helping get taxis
location, comfort bed, cleanliness of the room, silence estra high prices for everything adds
Good service NO
This is the best luxury hotel in Moscow. The nice & comfortable room, brilliant welness, spa, & hotel's location are made this hotel the best of the best. It is expensive, but valuable for the guests.
clean and not so far from red square 15 minutes walking from metro
Nothing to complain.
Everything was nice. Room was very big and comfortable No slippers in the room
good location, near the riverside, right in the centre of Moscow, Kremlin just in 1 km from there. friendly stuff, good service, free wifi. pretty expensive, not too many facilities available, can't think of anything else. good hotel overall
good location, nice rooms not easy to find the entrance
Very nice, comfortable. Breakfast - limited selection, with some problems with freshness. But this possibly due to the fact for long we were the only guest after re-opening.
Excellent staff and they speak English Nothing
the hotel is new, clean and very quiet. Rooms are spatious and comfortable. Hotel is located very close to Red Square - about 10 min. of walk
New hotel, very confortable and nicely designed rooms. Located within walking distance to Red Square and to two metro stations. The small size of the hotel makes it very cozy and personable. The staff of the hotel was very friendly and helpful. Would definitely go back next time!