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The location is amazing and made the trip so much easier with our 10 month old. Breakfast dining room location was fantastic, overlooking the Kremlin. From the front door to the room and restaurant, the staff were very helpful.
Free acces to the Internet, the hotel's staff was very polite
ideal setting for sightseeing, at walking distance from the Red Square and the Kremlin, excellent bedding, excellent breakfast, buffet style. the fact that the reception personnel tried upon our arrival to put us on obviously one of the worst rooms available in the hotel ( view on a high brick wall at a distance of about six meters from the window); we had to protest to be offered an other room, this one perfectly correct; impossibility to get the Wi-Fi connexion in principle available in the room. To be able to consult my emails, I had to go to the "business center", being charged at a outrageously high rate for the connexion. Finally, asking the information desk about the fair price of a taxi ride to airport, the only information I got was a recommendation to use a special car service at a outrageously high price (120 dollars!). I then managed by myself and paid 50 $.
Close to kremlin All the members of the staff are very Kindly, quick response, also Security I have completed satisfactorily all of the service
Quality & cleaness room. Restaurant only smoking area
Perfect location, beautiful building, very friendly and helpful staff. Restaurants on premises are top quality also.
Wonderful location across from Red Square and a five minute walk to the Bolshoi ballet. No business centre.
Very professional staff. Excellent accommodations.
Location and views! Bathroom a bit old but clean.
Service, from concierge assistance to room care was universally excellent. The doormen were efficient and friendly. The breakfast buffet was excellent and location superior.
location can't be beat breakfast with view of Kremlin history of hotel
Location is great for both business (close to Metro) and sight-seeing (Kremlin, Red Square etc). Free wifi in room and public areas. Sometimes service could be a bit slow, but it was always polite!
Good location. 5 min from the heart of the city - Red Square, Kremlin, Big Theatre. The bed in the room was not comfortable. Internet connection was only at the lobby.
Excellent service, incredible staff, fantastic location.
The place is palatial with excellent service and right next to Red Square. The mattress could have been newer /better
breakfast (buffet and a la carte) was excellent staff was pleasant room a nice size pillows were wimpy room was warm (it was not warm outside), but we put on A/C bag checking at the security entrances was arbitrary - sometimes i'd get checked, other times not at all did not get a room with a good view
The hotel has its charm for lovers of Bulgakov and of Russian artist Brubbel. Inside, it hasa mixture of modernist and soviet decoration. The location is excellent. It is 2 minutes away from the Red Square. The staff is very friendly and helpful. However, you would expect a bit of more luxury for 260 euros a night, breakfast not included. I guess you are paying the name and the superbe location.
Great location, in heart of moscow and red square. clean rooms, and friendly staff. needs refurb but old hotel Just not up to modern, contempary design and style compared with new 5 star hotels.
Location. Very close to historical centrum of Moscow. Extremly expencive. Poor menu in the restorant. Not very friendly staff.
I like enterier and spirt of hotel. Airconditing sistem work very poor.
Fantastic luxurious hotel next to Kremlin with great staff. The king size bed is actually composed of two separate bed. Very uncomfortable. You also get two smaller covers as opposed to one large one.
Concierge was very helpful. Bar and restaraunt staff OK, not great. I had a massage. The massage room was awful - very bright, very cold. No music, no ambience. Very sterile. And not a good massage either - way too physical, not relaxing.
Terrible Soviet style hotel that does not derve 5 stars. heavily overpriced for what you get knowing that Moscow hotels are normally expensive
The Hotel is very well maintained. The staff are generally excellent. The Buffet Breakfast is excellent. Some of the Restaurant staff were not adequately trained to deal with foreign guests. The kitchen appeared unable to vary the menu to accomodate special diets. No hotel in Moscow could be described as good value for money.
Everybody speaks good English. Good hospitality. Kindly assisiting us for dinner and nightlife. Flexible for check-out in weekend.
Everything, the swimming pool, sauna, breakfast, rooms etc.And booking.com made a very good deal with the hotel. Otherwise sorry no savoy.
The staff were very helpful and suggested great places to visit. The hotel was centrally located and close to most of the places of interest and restaurants too.
Fireplace in the lobby bar
friendly staff; excellent location; small and intime
Very good proximity to the Metro. Walking distance to the biggest Mall in Moscow. Good restaurants close by. Good room, good staff. Overall - Rocking.
The location is very good. The size of the rooms are comfortable. The staff is not caring about the clients very much
Location was convenient Hotel is classic but tired, lacked a good breakfast, rooms need renovating, lobby is not welcoming, no spa, no massage was available, sauna was under repair.etc etc
I really liked the interior of the hotel, interior room, cosmetics for bath and body L'Occitan and also the swimming pool was rather good Hotel staff i think is the only problem of Savoy :( the dont know how to smile, and be polite with customers. Actually in Hyatt the best staff i've evere seen !!
The staff were amazing , the desgin of hotel was very cool , it had a great mix of clssic luxury and boutique chic. It is expensive
Desing and furniture Hotel staff is insufficiently professional and insufficiently responsible
Perfect staff and location.
This is the best luxury hotel in Moscow. The nice & comfortable room, brilliant welness, spa, & hotel's location are made this hotel the best of the best. It is expensive, but valuable for the guests.
location, comfort bed, cleanliness of the room, silence estra high prices for everything adds
The view, right in front of Red Square and St.Basil; the position; the glamourous atmosphere; very kind service, real Moscow style; great value for money Maybe bell captain a little slow in helping get taxis
Good service NO
I stayed at this place for 3 nights on March. The hotel inside was fine, as well as hyatts all over the world. But when I arrived people at the desk didn't even smile to greet me. That felt nasty. Especially when you have made it through disastrous traffic jams and Moscow weather. housemaids I asked for things were tough to talk to in English. And finally waiter made me wait way too long. I'm not sure I will stay here next time. Since my company pays, I'll go for something better :)
The staff greeted us nicely in English and explained the hotel's amenities. They told us to see them if we needed anything. We asked for directions and they were very helpful. They arranged transportation. For us to an outside market. They even had umbrellas we could borrow! On our last morning they opened the buffet early for us so we could eat before catching our plane! Anastasia was a wonderful restaurant manager who bent over backwards for us!
Location is just perfect (5 minutes walking from the main monuments) value for money confortable bed room/hotel very quiet The room is clean when you come in but they won't clean it after (we stayed only 2 nights so it was still ok) deco a bit outdated and different from pictures