Smelled like mold, crumbs on floor, microwave was broken, best part about the stay was I didn’t stay in the room long.
2 stars
Mystic River Hotel & Suites
Photos of Mystic River Hotel & Suites
Overview
Mystic River Hotel & Suites provides a cosy setting while in Mystic. It also offers a Jacuzzi, an indoor pool and a sauna.
The hotel's professional staff are available to assist around the clock, and an express check-in/check-out facility provides extra convenience. A gym is available to guests wishing to keep active while away.
The hotel's rooms are comfortable and provide a kitchenette that is equipped with a refrigerator and a microwave. Hot drinks can be made with the provided coffee and tea supplies.
Tourist attractions close to Mystic River Hotel & Suites include Mystic Aquarium and Institute for Exploration and Old Mystic Village. Guests can also discover Foxwoods Resort Casino.
Latest deals for Mystic River Hotel & Suites
Amenities at Mystic River Hotel & Suites
- Fitness center
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Soundproofing
- Telephone
- Carpeted
- Storage available
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Kitchen
- Microwave
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Kitchenette
Accessibility and suitability
- Increased accessibility
- Adapted bath
- No smoking
- Lowered sink
- Upper floors accessible by stairs
- Private entrance
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Pool and spa
- Saltwater pool
- Hot tub
- Sauna
- Pool towels
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Outdoor dining area
- Outdoor furniture
- Garden
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Fax
- Desk
Parking and transportation
- Free parking
- Private parking
Dining
- Vending machine (drinks)
- Vending machine (snacks)
Things to do
- Game room
- Pool table
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Mystic River Hotel & Suites
4.6
Mediocre
434 verified ratings
Wonderful
43
Very good
33
Good
48
Okay
36
Fair
74
Mediocre
53
Poor
147
Summary of reviews
Guests say
Guests generally appreciated the good location of the hotel, but many expressed significant dissatisfaction with cleanliness and service. Common complaints included unclean bathrooms, musty smells, and unhelpful staff. Some rooms were noted as recently renovated, but overall, the hotel seemed outdated and in need of improvements.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
4.6 out of 10
5 reviews
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at Mystic River Hotel & Suites?
Guests have mentioned that the beds at Mystic River Hotel & Suites are comfortable, providing a good night's sleep.
Is parking available at Mystic River Hotel & Suites?
Yes, Mystic River Hotel & Suites offers free parking for guests, providing convenience for those traveling by car.
What can I expect from the food quality at Mystic River Hotel & Suites?
While some guests have expressed concerns about the hotel's amenities, others have found the rooms clean and comfortable, and have appreciated the friendly staff.
How clean is Mystic River Hotel & Suites?
Guests have reported that the rooms at Mystic River Hotel & Suites are clean and comfortable, providing a pleasant stay.
What is the best time to visit Mystic River Hotel & Suites?
The best time to visit Mystic River Hotel & Suites is during the low season in January or the high season in September, offering different experiences for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Some guests were disappointed with the musty smell and outdated appearance of the rooms. It might be worth requesting a recently renovated room or checking for recent guest reviews on room conditions before booking.
Verify Available Amenities
Several guests were disappointed to find that certain amenities, such as the pool and breakfast, were not available during their stay. It's advisable to confirm the availability of specific amenities before booking.
Check for Nearby Dining Options
While the hotel does not have an on-site restaurant, there are dining options nearby. Guests appreciated the convenience of restaurants in the vicinity.
Be Mindful of Seasonal Changes
The hotel's low season is in January, while the high season is in September. Planning a visit during the high season might result in a livelier atmosphere and more available amenities.
Confirm Accessibility Features
Some guests noted that the hotel's accessibility features were not as expected. If accessibility is a concern, it's recommended to verify the specific features needed before booking.
Manage Expectations for On-Site Facilities
The hotel's pool, gym, and other amenities may not meet expectations based on some guest feedback. It's advisable to have realistic expectations regarding these facilities.
Address Noise Concerns
A few guests mentioned noise disturbances, so it may be beneficial to request a quiet room or inquire about measures to minimize noise during the stay.
Plan for Transportation
The hotel offers free parking, which can be convenient for guests arriving by car. Planning for transportation to nearby attractions is advisable, especially if the pool and other on-site amenities are not available.
Verify Heating and Cooling
Some guests experienced issues with room temperature control. It's recommended to confirm the functionality of heating and cooling systems, especially during extreme weather conditions.
Communicate with Staff
While some guests had negative experiences with staff, others found them friendly and helpful. Clear communication with the staff regarding any concerns or special requests may enhance the overall experience.
Location
9 Whitehall Avenue, Mystic, CT 06355
What's nearby
- Olde Mistick Village343 yd
- Mystic Aquarium0.3 mi
- Charles W. Morgan1 mi
- Mystic Seaport1.1 mi
- Denison Pequotsepos Nature Center1.1 mi
- Mystic River Bascule Bridge1.6 mi
- Mystic Museum of Art1.7 mi
- Fields Of Fire Adventure Park2.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Mystic River Hotel & Suites
Low season | February |
|---|---|
High season | October |
Average price (weeknight) | $104 |
Average price (weekend night) | $149 |
When to book a room at Mystic River Hotel & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Mystic River Hotel & Suites
FAQs when booking at Mystic River Hotel & Suites
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in MysticMost recommended
See most recommended stays in MysticGood to know
Value for money | 6.0 |
|---|---|
Distance to city center | 1.6 mi |
Everything you need to know for your stay in Mystic
Complete your trip
Popular destinations