Natick Hotels

Clean, quiet and extremely comfortable. Luxurious bedding, mattress and furnishings. I did hear the alarm clock in the room next to me go off at 5am. This was disturbing but the hotel was very quiet and sound proofed.

Nice breakfast and breakfast room with a variety of seating. Spacious room. Quiet. Great location. Clean. TV channels did not match list in room. No microwave in room. Awkward parking. Wasteful laundering of sheets and duvet cover for extended stay. Also wasteful discarding of partially used toiletries. Awkward configuration of bathroom amenities since toilet and sink were often used by second person while shower was in use. The space was very tight.

Breakfast was much better than average hotel breakfast. Staff was very friendly and professional. Room was clean with lots of easy-to-reach outlets for charging electronics. Shower drain ran slow.

Comfortable bed; nice free breakfast dining area; friendly staff.

Staff + location Mattress

Great staff Goog location Goodl value Everything

The front desk staff was friendly and expedient. Great location, right on the water -- excellent running trails. All rooms have waterfront views. My room was clean, comfortable, and updated. There are set taxi rates from the hotel to the airport -- so be sure you get the negotiated fare! Art Bar had slow service -- I would recommend leaving the property to eat.

We had a meeting there and the staff went above and beyond to help us with our special requests and last minute changes

the staff late cleaning

Was here on business but wished I had taken a day to just relax. Right on the Charles, beautiful setting, close to everything.

great dining on the riverfront. Friendly staff Food and beverage excellent. Would be nice if they had more vegan/vegetarian choices.

Everything was modern looking and a great location Too pricy for a thursday night

I liked both restaurants inside. It was very clean. The staff were amazing. It was a great experience.

Super location Lovely scent in lobby Great staff - upstairs and down 10am breakfast end. Went for a morning run so ended up at food court next door.

a bit isolated from things, was here for a wedding but really not close to transport or much else.

Best sleep of my life

I travel a lot for both business and pleasure and I can honestly say that this is one of the nicest hotels ever! The place is beautiful, the food excellent, and the staff bends over backward to accommodate. no negatives

Great location and service was very good.

We chose the hotel thinking we had to bring our dog with us and this was pet friendly. Turned out we did not need to bring him. We were so surprised at how nice everything was. Well appointed, lots of little surprises like wine on arrival, reasonable parking that was good for several hours after checkout, everything spotless and tasteful and quiet.

Everything. Starting with the deco going from the confortable rooms and ending with the amazing food.

The suite was one of the cleanest I've ever stayed in, the overall design of the building is magnificent and eye catching, it is not easy to get lost in the building, the workers were all friendly, and there included breakfast was more than we had hoped for. Overall it was a wonderful experience and we intend to stay there again. The Internet was slow and lagging in the bedroom but they had notes placed in the room apologizing and expressing they were working on fixing that issue.

Room was huge and very comfortable. I would stay again without a doubt. Breakfast was blah.

Suite was great for family of three. Good breakfast.

The hotel is very nice, more like a luxury hotel than an extended stay. The breakfast bar is really really good. Probably one of the cleaner hotels I have stayed in. I got the room for 145, which was an absolute bargain IMO. Great place, very professional staff. Not much the hotel can do about it, but if you are sleeping in the front room of the suite, it is very loud when the other guests close their doors. The manager should test it out sometime. Maybe put door closers to prevent unintentional slamming?

I just loved everything and I will definitely go back again and again

While staying two nights we had need of the business center to print flight tickets and 2 out of 3 computers were not working which led a back up of guests needing the computers. One belligerent guest would not allow us even to request when he would be finished so we could use it and proceeded to push me out of the room. After approaching the front desk into this matter they checked into it but he had already left. I've worked in a NYC hotel in Times Square for over 20 years and even I hadn't encountered this situation. You might need to look into keeping this up to date since it is now becoming more prevalent and almost necessary to keep the web and wifi in working order.

The staff was very helpful and nice. I made a reservation for the wrong night with kayak and they guided me step by step to correct the error without penalty ( even if I already passed to deadline to cancel). While I was on the phone in the lobby the night manager brought a bottle of water free of charge.

The hotel was incredibly clean. The fitness center had all we needed. The staff was welcoming, friendly, nice, helpful and very funny. This was a five plus star place for a cheap affordable price. We LOVED this place and we would stay at this hotel again. There was nothing not to like. I truly love how clean it was. It could have done without the "NY parking charge" but as New Yorkers we get it.

nice view of boston-- too far to walk comfortably to cambridge

The management was fantastic.

I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!

Kind helpful staff

Almost everything about it was amazing Their pool facility does not have a hot tub