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The hotel staff was great and the bar and resturant had great food.
The rooms and bar area were well designed. The staff were rude, and unhelpful, especially when I arrived at Midnight and was hoping to get something to eat, and was told no food was available, only peanuts! On checking in the receptionist entered my credit card details wrong into the system ( which I admit is a simple mistake) but this caused a lot of problems with my credit card that had a knock on effect when I was trying to check out, causing a long delay which nearly resulted in me missing my plane! When I checked in the taxi driver dropped my bags onto the porters trolley but once I was checked in the receptionist turned his back on me and I was left to deal with my bags myself.The coffee machine in my room didn't work, and there was a lot of maintenance work going on in the hotel which was very noisy and woke me and my colleagues up. I am not normally someone who complains but in this case I feel that it is justified especially considering the price we were paying.
The personal is very friendly hotel very clean and relaxing.
Everything, i have stayed here on numerous occasions an dhave never been dissapointed. Professional attitude and loevly hotel
Pool and kids liked the toys and Staff were a bit rude when we asked for direction but this could have been due to the language difference
too smokey from cigarettes, room was old, needs modern updates
The food the bed
Good room with space and comfortable Far from city centre; Room was dirty when I arrived; Expensive Internet and restaurant not enough when hotel host big events. (40 minutes waiting for a table) room service was very bad quality.
The hotel has a very nice environment and very close to bus station!
They did not clean my room and and were charging me extra money for breakfast and then after talking to the manager they took if off but wasted 45 min and they knew that i never had breakfast
It was close to where I needed to be The internet did not work, the parking outside had to be paid in cash, the rooms were dirty, the breakfast was not included in an expensive room rate and costs an additional 16 euros!
Convient location, with the services I require.
Ease of access to Duesseldorf and Kaarst (where we met friends) The airconditioning didn't work. I also had problems with the car parking ticket that I bought on arrival.
The location is very convenient. Room is clean and comfortable. Hotel should provide local tourist map to the guests. We like to use public transportation to go around, if hotel can provide information in English, like where to go, how to reach center by bus/tram... it will help guests a lot.
communication possibilities. upkeep of hotel needs to be reviewed.
Breakfast price (32 euro pp) much too high
Relaxed atmosphere. good service, well done to the staff. Breakfast should be included in the room price. charging 16.60 euro for a basic breakfast is outrageous.
Hotel was comfortable, quiet, and in general what I was looking for Very expensive bar
wonderful hotel & proximity of departure terminal
Convenient location for airport and exhibition centre
location, near airport terminal altough short, but very cold walk to and from terminal
the profissional atendance
Friendly and helpful staff No access to watch UEFA Champions League football!
Very well located hotel with direct access to the Airport Terminal
Excellent clean room, excellent beverage and diner facilities None
Nothing Far too overpriced at conference season. Feel being ripped off.
The staff was extremely friendly and helpful. Great services available. Was so easy to just walk over to the airport and catch the train into the city centre. Rooms were excellent and I couldn't believe how quiet it was with the proximity to the airport. I would recommend this hotel to everyone. Great value for the price!
This was an exceptional hotel. The staff was unbelievably friendly and helpful. Great location in the center of all the action, but quite due to the large courtyard with high walls on each side that kept the noise to a minimum.
It was both a hotel and a museum...amazing place. Fantastic location on the edge of Altstadt - old town - close to trains Cost - but that was not a surprise
- Great location- Converted old monastery to hotel with plenty of museum worthy pieces displayed throughout- New + modern rooms / facilities- Great staff, from the bell crew and the receptionists to the waiters and cleaning team- Decent WiFi Really have nothing to complain about.
very close to the k fair poor minibar only one computer at the business center
delightful staff and a very clean spacious room I would have no hesitation in recommending this hotel to anyone doing business in Neuss
The staff was amazing, and made sure that every request was met as soon as possible.
incredible tasty breakfast, decent rooms the smell inside the rooms, located in industrial area, pretty old Tv sets for a hotel rated 4 stars
The restaurant had a reasonable menu and service. The additional charges eg for parking and internet access. At the rate charged for the room I would expect this to be included.
Sports bar was very smokey. Non smokers had to make do with an area beside the reception.
decent place to stay nothing
Hotel staff were so accomodating. Room was comfortable and clean. Breakfast was amazing, everything you could want. Perfect for business in Dusseldorf, only disadvantage for weekend visit was distance from Dusseldorf. Trams were good and cheap but a short walk taxis available at the rate of 15-20 euros each way. Nothing, enjoyed our stay very much!
Clean room,good stuff,good underground parking Very expensive at these days
There are no good points in this hotel. 1. Reception staffs didn't know how to use international call. So it takes time for me to find it. 2. Taxi control, just call, but there are no signboard for customers and also taxi. So some of guests coming late waited along the street and got taxi first. The hotel doesn't have any awareness about this. 3. Internet can't be connected smoothly. 4. They don't change towel and other to new one in first day.
I will return--very good--
Rooms very well appointed and comfortable. An excellent hotel
clean and comfort no
The location was very good. Staff were very friendly and helpful. Not as plush as I expected for 5 star superior - foyer area was a bit like walking into the office of a business.
We liked the location. We were not too impressed with the room facilities. No writing paper, no pencil/ballpoints, no enveloppes. I did not like the bed pillows. Too soft and no way to get another one. Obviously the hotel is very popular by the Mid Eastern travellers. Without any disrespect, it seems to make the hotel a bit messy. Other than that we will come back for the location.
location, breakfast, concierge staff were slow in solving problems
A 5 star hotel all the way...excellent breakfast buffe. Perfect location.
Close to airport and downtown. Service was great. Thought price was a little high.
The location of the hotel is very strategic
yes the meals were enjoyable it is a good distance from the centre of dusseldorf
Overall it was good value for money. Staff were friendly. Breakfast and dinner were quite acceptable. Room was ok. The lift was out of service
For me, it was a convenient location. I was told the hotel resaurant was closed (it was only 20:00) and that the same food was available in the bar. This was true, but the bar was full of smoke. I ate quickly and left - so the hotel lost money as I would have spent more in the restautant.
A lot of free place for parking
The hotel is easy to be reached from the motorway.In general the staff was very kind and both breakfast and diner were excellent. Have stayed for 4 nights and upon arrival noticed that the room was not vauum cleaned (remains on the floor...). It took 2 x complaining before action was taken by the hotel staff.
Spacious room where one can open the windows. Newly redecorated reception area. Sufficient free outside parking. Easy and short access from the motorway. Very dirty and old carpet in the room and corridor, even with holes in the carpet of the staircase. Walls in the corridor and staircase need urgently repainting. Curtains in the bedroom need to be cleaned urgently. Bed is ok for a single person, but definitely too small for a double (queen size ? I doubt it). You can hear some noise from the motorway.
Well organized & friendly With hot wheather a pool would have been a great assett. No airco in room. Street noise.
comfort and the value for money no
It is nice to visit Dusseldorf by bike.Next to the hotel there is a bike trail that leeds to th city.The breakfast buffet is very nice. It's not a cozy hoteL
High quality bed Noe air conditioning (very hot days). Lift, corridors rather run down
friendly staff. good buffet breakfast no
This is not a four star hotel in my opinion. One down from a travel lodge.
the breakfast was good, the beds were comfortable they give us a tv guide and rates for the channels, but our tv would not pick up the football channel id to pay 11 euros a day for
very couteous and helpful staff, all of them Bed quality, cleanliness, absence of fridge
Good, clean and competively priced. Friendly staff and excellent breakfast. I felt the staff were overstreched trying to cook, serve drinks and cover reception at the same time, this led to excessive waiting at times! The absence of a resturant service was disappointing however there is an excellent choice just a few minutes walk away.
Excellent value for money; short distance to the highway but still very quiet.
Easy access to Neuss, free parking, price. The hotel is listed as 4 star but is definately more like a service station motel. Very basic.
The woman on reception was particularly good, friendly and helpful. The bathroom was of a very high standard I did not like the location so much. It was all a little grey
It provided all the basic requirements for our business trip without any fuss or overcomplication It was located in the wrong area for our work programme, which was to visit the 'K' show on a daily basis, and also there was a shortage of fried scrambled egg for breakfast, probably due to it being so popular with all the guests at that particular time.
Route Guidance from the main road to hotel entrance was not sufficient, as the area in the evening was very dark. More lights and instruction signs, please.
Comfortable room, good service
It was what I expected The temperature control in the room did not seem to work
right in the middle of town, clean, comfortable,no probs. all pretty satisfactory
It is a normal hotel for business and nothing is offered extra to like Everyday the house keeping used to forget something (one day shampoo, the other day the hand wash, the third day to clean ashtrays....more over, no safe box in the room.
location small room verry very noisy, very small bathroom
to have a nice looby where visitors can get rest the looby was very big but not organized i dont like the price rate it was too high even in exhibition times
I enjoyed the morning breakfast They charge me the internet too high..
the pool and the sauna internet access was slow, and cost too much
bathroom too small
Staffs treatment was exelent. Please provied on botle Pure water as a complimet. Other wise we needto use Mini bar. If you give us 1 litter water complimet with one night stay I hope that I will be more happy.
Calm, easy access to subway station, There is no cash vending machine, etc.
Comfort Check in procedure
Large and very clean rooms. I booked a first class room but it was not worth it. Price too high compared with the quality of the room. Minibar was almost empty. Not even a bottle of still water. City centre can be reached only by car/taxi.
comfortable bed and room the internet is not free.
Transport problem , due to this many time used taxi , which is very expencive from hotel
This standard of hotel was overpriced.
The Lindner met all of our expectattions and more. Friendly courteous staff who all spoke very good English
Hotel was exactly what I expected. Clean,Friendly and close to the Messe. This is what we needed and what we got. Taxis were readily available. Good trip all round
it's close to the main train station and other public trans portion and easy to the guest to go anywhere . every thing was very nice
clean, friendly staff typicall hotel aircondition: it was very warm inside even it was cold and rainy outside, the beds are really bad
The staff were friendly and helpful. Although overnight parking seemed expensive, we were allowed to leave the car parked in the garage until 2pm the following day, therefore saving on city parking fees. The buffet breakfast was excellent. Our room was on the first floor and we were able to hear the noise from the bar in the room at 12.30am.
The hotel is in a good location for shopping, dining out and sightseeing, the staff where very helpful and freindly and the rooms where very clean. The breakfast was fantastic with plenty of variety and I would recommed this hotel.
Very quiet and clean room. One of the best breakfasts I've ever had. Very helpful staff. Good location 10 minutes away from the train station.
The good friendly staff and big choice at breakfast. Only bad weather
Good location, clean, great spa facilities for a relatively small hotel, nice breakfast.
staff exellent, hotel is very new and clean, nothing left to be desired
excellent and spacious bathrooms very good breakfasts staff was very friendly and helpful separate small twin beds, most tv channels could not be subtitled into english
Loved the location. My son loves sushi and this street was sushi heaven. The hotel room was also very comfortable. The breakfast was great. When I got there they informed me that there would be an up charge because the room they had for me did not accommodate the number of people on my reservation. Am still trying to figure out if I paid twice for the room There is also no concierge and the staff is not overly friendly. However, they are very competent and pointed us in the right direction to get the information we needed.
SPA . Everything was perfect.
The hotel was ideally located. 5 minutes to the shops on one side and 5 minutes to the train station on the other side. It was extremely clean, warm and very nicely decorated. Would recommend for short stop stays The breakfast is a pricey for what it is.
Rate,Locationand servise .. No.
This hotel situated near the shopping area. The hotel is very old and we had only 1x shampoo and 1x soap in the bathroom. Is this ***** Hotel ?
Very clean room and quick response of staff
The staffs at front desk were not sufficient for the guests in the morning and the night.
Nice rooms and the hotel itself - quality material, not worn out. Really good. We did not try the restaurants in the hotel but they seem serve gourmet food. Public parking is very convenient just underneath the hotel (24eur per day). Hotel is about 7 minutes stroll from the shopping area. Internet is very expensive - come on, this is 21st. century, internet should be included in room price, just like hot water is! The Spa of the hotel is rather small and we found it to be on the coldish side - but anyway, especially in a day time, the view from the top of the building is nice. Also the elavators - I don't understand why hotel building designers always hide stairs - not all hotel guests are not physically fit to walk up/down the stairs, and waiting long time for the elevator in peak times just to go a few floors really makes no sense.
clean hotel no enough restorant & iron not available in the room !
the comfort and the excellent breakfast!!!!!! when people travel with a lot of luggage/ need something to transport them.
Near the train station
1. Excellent breakfast. 2. Clean rooms 3. Friendly and helpful staff 4. All taxi drivers know this hotel. Nothing worth mentioning. Everything was fine.
The friendly and helpful staff. The location to both the airport and the exhibition center was superb. Nice restaurant and bar. The fact that I had to pay for an extra night even though I gave notice more than 24 hours ahead of time that I had to push my stay by one day. I ended up staying for three nights as originally planned but different dates, yet I had to pay for four nights.
Good comfort and very nice staff
The breakfast is just mervellous! Good location and connections.
The hotel bar and food were excellent N/A
Location, food. Price is 4-7 times higher during Medica Fair, compared to normal days. Surcharge for breakfast, surcharge for internet, no place to hang clothing during shower, long dark corridors, poor room light. Waiting fare too long for a buffet lunch.
Great location 100meters away from the derendorf s station which made it very easy to move wherever I wanted to go. Wired internet was excellent. There were stingy about shampoo even after the little bottle was finished. Price was very high during the K-Show but everything is high priced during the K-Show. The internet should have been included in the price. I do not understand why hotels charge extra for internet in 2010
The bed was excellent. I loved the linens! none
the design nothing
Clean place Pricey for what they offer. Don't take their breakfast at 21 euros per email@example.com (a rip-off). Less than a block away there's a bakery that opens daily at 6 am and where you can select your breakfast option for around 8 euros. What really bothered me is that this property markets itself as an airport hotel - which in most large cities in the world means the availability of a shuttle service to the airport with a convenient frequency throughout the day seven days a week. The shuttle at this place operates just a few hours a day and only from Monday to Friday. If you arrive or need to depart outside their availability you'll incur in steep taxi fare from/to the airport. This property definitely does not offer a good value for your money.
Wifi gali the All day never have The Internet wi Fi
staff bedbugs, air condition noise and not cooling enough
I picked this hotel because it listed having an airport shuttle. But the shuttle did not run om the days we needed it (does not run on weekends)
Proximity to airport. Ditance from Centre. Quiet area with little to see or do around hotel.
My hole experience was excellent at this hotel!
Stayed at the hotel for one night. Standard hotel, comfortable and very close to the airport. The airport is close to the city, so you can easily hop on public transportation or taxi to get to the center. Staff is friendly and efficient.
The rooms were very quiet and comfortable, the staff were really helpful. It is a taxi ride away from the airport around €8 or from 0600-2200 there is a free shuttle service which takes 10 minutes.
Clean room Breakfast buffet - I was a transit passenger and needed a room for the night. I was considering Sheraton at the airport, but decided to go with Lindner since it offers free wifi in the room and a free shuttle service. Well, wifi wasn't available in the entire hotel - free or paid. I was told I can go back to the airport for it, using hotel's shuttle service that supposedly goes every 20 minutes during certain hours in the morning and in the evening. The reception failed to mention that in the evening the shuttle comes only and when the hotel calls it and that there was no marked designated area for their shuttle at the airport. So the experience cost me extra taxi money and lost time waiting for the shuttle that never showed up. I would have done myself a favor had I got a room at Sheraton.
Limited airport shuttle service, stops at 10 pm. I arrived at 10:30 and had to take taxi. Extra cost. Sheraton is at airport
Room was very well equipted Ethernet poor spead, durring my stay there was constraction work done in room next to my and was very noise, staff send me some fruits and small bothel of champain whic was nice but not satisfactory, I could not relax in my room
Large room, nice restaurant, helpful, polite and friendly staff, excelent location. No
This hotel is a business luxury hotel in the best location in Dusseldorf.There is some good lounge specially for business meetings.It is near to shopping area and just in front of downtown.We have stayed in a suite which is really good. Staffs are so helpful and all fluent in English.Breakfast is good although can be better if some warm items add. There is no free wifi internet in the rooms.
The location is awesome.....
I liked the welcoming and excellent attitude of all the staff and the quietness of the hotel and the fact that I could just step out into the best shopping and Christmas markets nothing
very pleasant stay, comfortable, central and user frendly. It may have been the night in question but there was some noise in the early morning.
Location; excellent room service and cleaning service and very good varied breakfast. Tipping becomes very tiring. No access for handicapped people or buggies. Doorman only helps if previously tipped. Small elevators. Very small spa and saunas do not start working till late in the morning. Spacious rooms but poor decoration (holes in cortains and very rough towels and bathrobes -unacceptable for a five star hotel-)
Excellent hotel the staff were so polite and helpful, the hotel has a fine taste in their hospitality, near to shopping, food, nice walk and of course the U Bahn is on its corner. I surely recommend it to others.
room facilities expensive internet and paytv
Very central. Clean and charming When leaving the hotel the reception first tried to charge also the hotelroom from me despite the reservation vthrough your company. Anyhow they finally charged only the breakfast and took photocopies of your reservation document to me.
The staff are very friendly and helpful. The location is convenient. The room is very elegant and modern. Nothing more to ask for! We would definitely like to stay at this hotel, if we have a chance to visit Dusseldorf again.
modern and easy going
The best service you can imagine, excellent breakfast and dinner at Brasserie, we travel al lot but for sure this one of the best hotels in the World !
Perfect comfort. Perfect finition. Perfect electronic. Perfect value for money.
The spa was terrible and they did not even have the sauna or steam room on. Very bad.
the hotel is very good pleced,very central in the hard of the city the decoration is very kitsch.
This hotels is just fantastic. We stayed in this superb hotel in the end of November and cannot wait to come back. We loved its classic luxurious style, the most modern technology in the room, the very cosy living room where you can just sit down, relax, play chess. The bed is very comfortable and the TV built in the mirror in the bathroom is quite impressive. If you want to experience a really enjoyable weekend, book a room here! Ramon and Mirka
size and comfort of room, perfect location in the center high price of breakfast
Modern set-up of the hotel rooms, a guest-only VIP lounge, which is similar to a airports business lounge The stuff maid be more welcoming and service oriented. I missed a bit the very special feeling, you can get staying at luxury hotels.
Absolutely excellent personal service, very courteous and couldn't be more helpful The only thing that was disappointing was that the TV/Sky Channels were totally focused, besides German of course, on Russia and Arabic (I think). The only English channels were Sky News/CNN. In the room information folder it had over 84 channels listed including bbc/itv/ etc but they were not set up as they could only take 48 channels. Also no Movies available.