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Every thing no
The room was clean, comfortable and reasonably priced. The hotel is well-laid-out and beautiful. Breakfast was fresh and tasty, but overpriced.
Very comfortable and there was no one else in the pool and workout area when I used them.
Great location right in downtown New Brunswick. Good price/rate via kayak Musty/dusty room wreaked havoc on my allergies. Shower handle was broken and had to be replaced. No free wifi.
location and convenience to downtown paying for parking, hotel should have free parking for guests if they want to park their own car and also valet if they want. A choice for the guests would be nice. Also the bathroom needed some maintenance: the shower rod was loose and leaning down / the towel rack was loose off the wall / and the shower curtain was hanging off of the hooks and not hooked together.
Incredible value Rooms are clean Well appointed rooms from bedding to technology They charge 8.95 for internet access. Just raise your room rates by $9 and include it.
Fantastic hotel very class, very comfortable No
It's a fabulous hotel with attentive staff and impeccable accommodations
Hotel was very nice and served our needs for a quick, one-night stay near the Rutgers campus. We didn't really have time to take advantage of all the hotel's amenities. Parking was pricey; we chose to self-park because valet did not have in/out privleges. It was a bit of a hassle to drag our luggage from around the corner.
The Gym fascilities was good Could be quite busy during the week, i.e conferences
nice gym and good breafast, comfortable, friendly bar lounge
This was the nicest hotel I have ever stayed in. I was overwhelmed when I pulled up and stepped into the lobby, my first words to the registration desk were "well I'm out of my league". Everything was perfect. The staff was professional and courteous. The room was extremely clean and very modern. The view from my room was nice, looking down at the the state theatre, or out at the rest of New Brunswick. And I lucked in to a "special price". So it was very affordable. I have not compared it to regular rates yet, but I would think the room was worth significantly more. If I go anywhere in the vicinity I will be staying here again. These didn't bother me personally, but just to make others aware. The heldrich is in the middle of the city, so you either have to luck into free street parking or utilize the parking garage directly behind the building. Parking cost about $20 per night, or $25 for valet parking. There was not a refrigerator or microwave in my room, maybe it was just the room I chose. But again none of these bothered me.
We stayed at the Hyatt due to a football game across the river. We had booked the rooms based on the location and were not disappointed. We were able to walk to the downtown area (only a block away) and grab a late lunch before heading to the tailgate and watching the game. The hotel is a little bit tired, but the staff, the cleanliness and the location were outstanding.
Our sheets and towels were changed on the daily. Our room was clean and beds were very comfortable. Staff was very pleasant. We were staying for 9 nights and laundry services nor dry cleaning was available. No fridges available in rooms either. Our room smelled like cigarettes when it was stated the hotel was a non-smoking hotel. Besides starbucks not many nearby places to eat within walking distance. Ice machine broken on our floor and outdated decoration. A bit overpriced nightly rates for a hotel where nothing is inclusive (wi-fi was very limited, breakfast)
A friendly helpful staff There were no problems at all
Location and Price Maintenance. No one answers phone Hair Dryer was broken and UNSAFE. could have caused injury
The hotel was a great deal, liked the location, was relatively quiet Some of the staff had attitude, expecially at the hotel restaurant which i would not recommend, 3star food at 5 star prices
the location was nice and the hotel was very spacious. not having a steam room.
I had no problems checking at 2am, and the room was quiet all morning.
There wasn't much not to like about this place. It had a wonderful atmosphere, luxurious comfort and state of the art facilities. The staff is friendly and accommodating. The one thing I didn't like was that parking wasn't included.
I absolutely love the view from our window. I didn't like that the room didn't have a small fridge or microwave.
Good food at bar. Breakfast was mediocre. Reception excellent.
Location Rooms smelled bad. Bed sheet comfort cover is outdated
When I checked into the hotel I gave the front desk my debit card to keep on file for incidentals. I pre-paid for the hotel a month in advance of my trip so I should not have charged at all. Not only was my card wrongfully charged, it was charged 5 times! Resulting in over $1000 in charges and overdrew my checking account. This would have all been okay had the hotel taken responsibility, apologized, or offered to help me fix it. Instead they were very defensive, immediately said that they did nothing wrong and claimed that it must have been a problem with my bank. However, I just so happened to overhear another customer talking on the phone about the same thing happening to her. I asked to her to go to the front desk with me to confront them. Obviously we had two different banks so our bank was not the problem. The man at the front desk was very rude. He kept telling me not to worry about it and it wasn't a problem. My money was gone! of course it was a problem. Also, he still insisted that it wasn't their system causing the problem. He said "2 customers of 400 had this problem so its not likely it is our system". It wasn't until I checked out that someone finally admitted that they messed up. They then decided to tell me that they have a new system and are still getting used to it. Had they just told me this from the beginning I would have understood and been less upset. The problem is fixed now but the fact that they were so rude will stick with me forever. I will never choose to stay at a Hilton again.
Good Central NJ location at the junction of Route 18 and NJ Turnpike. 10 Minutes from Rutgers University in good traffic. Solid for business travel. Clean rooms. No frills here. Hotel rooms need serious update and makeover. Old furniture with chips in them. Lamps with electrical shorts. No mini-bar; no bottled water in the room.
Air conditioning made alot of noise. Called down to let the conceriege know that there was no remote in the room and nothing was done.
The unprofessionalism of staff.
The only thing nice about this hotel was the pool. Large and heated. We reserved a 2 room suite. The hotel did not have this to offer. We were given a single room with two beds at the same price. Room did not have a mini fridge, there was a spot for one. Lights were missing bulbs. Shower felt like you were going to fall through to the floor below. Continental breakfast was only cereal.
Nothing I never made to the hotel before I was called by the management and threatened with arrest if I showed up up for my reservation. The fact the manager called me and threatened to have me arrested twice before I even arrived at the hotel.
Clean, quiet room. Excellent breakfast. Best coffee I ever had at a hotel.
The bed was clean, bathrooms clean, very spacious, two televisions, a fridge and microwave were great to have. The staff was friendly and very helpful, even giving me menus for places I could order from. One free drink from the bar for each night I was staying? Awesome. Breakfast was delicious, and had many choices. Would come back.
Staff was nice and responsive. The hotel needs renovation - it was pretty worn looking. Also, the tavern was closed, which was not noted on the website (my husband was unable to watch a game he planned to see because it wasn't on in the room and the tavern was closed. Finally, as a conference hotel, it would have been nice to have been given a room with fewer conference guests. We stayed on a floor that was occupied by a very large group attending a conference. There was a great deal of noise and socializing in the hallways.
Awesome hotel. Housekeeping did a great job. Everything was super clean. Front desk - so so. Beds are really comfortable. Would definitely go back if they cheer up the front desk a bit. A cookie just doesn't cut it.
food was good location was clean employee's were very nice and helpful I was double charged the day i arrived i asked if my debit card was going to be just for incidentals, I was told yes. however, due to some sort of issue my card was charged again for my stay causing the entire trip to be more grief stricken than enjoyable. food was expensive, ate from the kids meal and it was more than enough food
I stayed on a weekend night and was placed on a floor with a large wedding block. The wedding party was incredibly loud and the hotel staff could not seem do anything about it. While I can't fault the hotel for the behavior of the guests, I can fault them for their lack of response and follow up to my concerns.
awesome ambience , nice and clean hotel rooms missing micro wave in room
Location near convention center Rooms are small and overpriced
staff and location were great the fact that the breakfast is not included for that price...also the $20 in advance even if you don't buy anything, they still take $20 for accidental and they won't refund you for 3-5 business days....that is not right. bathroom area is okay, vary basic
Lovely location, clean and comfortable large rooms
The pool if it wasent thilthy Rude and unacomidating staff, dirty rooms, drug use in hotel No phones work in hotel to contact desk, dirty pool and hot tub, restruant is a joke, no WiFi working ,no safe in room ,couch had 2 different kinds of furniture cushions and were stained and flat made complaints to staff and they laughed
You can get to Harold's from the lobby. If you are going to an event being hosted at the hotel, it is OK, otherwise, stay away. Essentially this is a no-frills hotel. Ice machines don't work and there are no refrigerators. AC is weak at best. Shades don't completely cover the window (at least in room 623) and the hotel light bleed into the rooms all night long.
Nice, spacious and clean room. Had to stay there due to the ash cloud. Very helpful staff, ordered take-away for us. Rates went up due to the high demand for rooms due to the ash cloud.
Nothing Dirty rug, stained sheets, old furniture, smoke filled hallways! And I have kids under 4 who have bad allergies!
I found the cost of international telephone calls ridiculous and therefore won't be staying at Holiday Inn again - there was no published rates on the phone calls and the staff seemed totally unaware of the costs of these calls.
Nothing not worth the money Rooms have bare min inside. No dressers to put your clothes. Make sure you check the tubs especially if you have children. Woman at front desk was very rude. They will not gicenyou any grace pwriod for checking out unless you want to pay $20 more.
The bathroom was very clean. The front end staff were sort of rude and did not comprehendvenglish well.
Exceeded our expectations; stayed for a week and our room was like staying in an apt or condo; full breakfast was way above norm. Didn't get a chance to have wine/beer/food evenings but they must have been above norm, too. Free laundry, newspapers, pool, basketball court and grounds all added to experience. Staff was very courteous. Will stay here again and highly recommend this place.
Times are and me and my husband still wanted to get away thank's to our online travel website we were able to do so for little to nothing. First of all the young man who greeted us at the desk when we checked in was wonderful .. The 1 beroom room suite was beyond anything we thought we could get for the price. the king size bed and bedding made sleeping a dream the pillow's made me feel like i was at home and the free breakfast....Just let me say this wheather you eat meat or not pork of beef they have more than ample to fill you with fresh made beligan waffles 3 differen't juice,s yougart, bagel,s freshfruit scrambled and hardboil eggs 3 different ceral's Toast potatoe's bacon saugage, oatmeat granola....I can't go on b/c i must tell you about the hot tub and the pool wonderful clean and relaxing the staff at the pool were very helpful. All in all a wonderful treat thank's to all the staff, oh did i mention free parking at your suite door. So go spoil youself and stay at Staybridge Suites in Somerset after 1 weekend you will find yourself refreshed and ready to take on the world.
I'd go again. They were friendly and the place was clean....the bed comfortable, food was tasty....the price was right, although it was rainy...maybe there is room for improvement! Thanks Staybridge...owners and staff...see ya soon.
I would stay here again. The suites are very spacious, morning breakfast has a wide variety offered and lite dinner is served from Tues to Thrus which is good too.
I booked a two bedroom suite for the July 2010 weekend of my sister in law's wedding. My husband and I brought our babysitter and our children (ages 7,4 and 2). The room was perfect, the pool was a total bonus, the beds and pillows were comfortable, and we all enjoyed the hot delicious breakfast foods. I have allergies and a sensitivity to perfumes. When our room air freshener was too strong for me, the management was very responsive to my plea for help. They immediately sent someone to remove the air freshener from the HVAC and continued to help help until we were all comfortable. I hope we are able to stay again someday soon!
Great find close to Rutgers which was our reason for the trip. The one miner flaw was the breakfast. While it is nice to have a full breakfast option, I thought the quality of the food offered was not as good as other places I've stayed with a similar menu and set up. However, this would not deter me from staying here again.
My husband and I attended an event and needed a place for one night. Staybridge was a really nice place to stay, the room was clean and spacious. The full kitchen was nice to have but of course, since we only stayed for one night, we weren't able to use it at all. The continental breakfast was so much better than ones offered at any other hotels. We will certainly plan to stay again!
I had a room on the second level. No apparent way to get suitcases up to the suite other than lugging them up icy stairs. Toilet in one of the rooms did not flush properly - had to transfer all of my stuff to other room in the suite as it was very late when I arrived and I did not want to stay up and wait for service.\n\nDid not leave heat up /on despite the fact that I had confirmed late arrival.....room was freezing and it took over an hour to heat the suite up. They should have left it on at least 65 degrees!
Great experience. Front desk staff very courteous. We spent 2 nights. Good breakfast. Could have had more fresh fruits. Bathroom was small, but OK for 2 people. Very private and quiet.
It got off on a bad foot. I was put in a room at the farthest end of the complex. Normally not a problem but when I am alone I don't like walking to the back of a complex alone at night where there is minimal lighting. Unlocked the door and discovered that there was no electricity in the main sitting room. There WAS electric in the bedroom/kitchen. I was not able to figure out the problem (burned out bulb, for instance) so I called the desk and asked for another room, only to be told there was none. Waited for several hours for someone to come and check out the problem; maintenance guy couldn't figure it out either for awhile. Eventually determined the lamps and tv were on a ground fault interruptor. Strange. Once it was reset I had power again. By then it was too late to go out to dinner and I just went to bed and forgot dinner. The next night I had no issues with the room. But when I got to my conference and everyone was talking about where they were staying, it sure seemed as though I could have done better. I didn't feel like I was a valued customer. Perhaps it was just because it was very busy because it was a few days before Rutgers graduation and the facility was full. But is that really a good excuse? It is not a bad place....and the maintenence guy told me it is going to be totally renovated soon. But next time I would stay somewhere else.
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Good very nice.i did come to that hotel every time when I come to Edison jersey.no complain
Pool and whirlpool Price of chips, but I guess it was paying for convenience
The customer service was excellent and breakfast was a full meal very tasty and filling, also the indoor pool and hot tub stay open until 10 pm Be careful because extra fees may appear on your credit card and/or debit card
Staff was very helpful. The staff was helpful and even apologetic and responsive to deficiencies of hotel, but the hotel needs some serious renovation. I requested a new room due to a fungus odor coming from the A/C, but the new room was only marginally better. Bed bugs :-(
Front desk staff could be more friendly.
Room was big and spacious. The tub was broken so hard to use the whirlpool.
cleanliness and staff, GREAT! Breakfast was good no hot tub, out of order, changed a reservation for it pool very small. The hotel needs a maintenance crew. Tiles around toilet loose and floor felt like you could break thru. The tub spout pulls out of the wall a good 2' when you pull the diverter.
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Clean, convenient, most everything was acceptable Bathroom floor tiles grout was all broken up around toilet and tiles were loose
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Huge bathtub, clean Uncomfortable pillows, narrow breakfast choices
Staff service good, check in/out fast. Location difficult to find. AC unit not functioning properly.
Jacuzzi in the room was well worth it. Staff was extremely friendly and helpful when called upon. Very quiet in the room Room could've used a good vacuum. A little bit older and outdated but nothing to get in a twist about as they say
Good place to stay for economical price Nothing fancy or memorable about the stay