New Cumberland Hotels

Close to interstate, police and fire station

it is a 3rd party billing only, if you want to change rooms, you cant do so at the front desk, I had a smoking room which I don't smoke and the smell was terrible, you csn smell smoke from the front door to hallways. The TV is old school and is more fuzzy then anything.

Breakfast was ok and the rooms were clean.

The heat didn't work properly. It was a very cold night. But we were too tired to deal with it. We set it to 85 on low heat and finally got some heat. If we put the fan on high or automatic the fan blew cold air even on the heat setting it was very interesting. We were fine. Sue room 109

Everything we needed for a one night stay in a hotel with my 2 sons. Carlisle auto show by day and Savannah's on Hanna by night. See you next year!

Nothing

T.J. was great help.

24" of snow. They plowed the lot but cars where still stuck.

Clerk who checked us in was in great, cheery mood. Never had a better welcome at a hotel.

I went there with my wife because I wanted to combine some business and pleasure. We had a very good attention from the staff at every moment of our stay. the location is perfect. The room was excellent for the taste of my wife for me, I just missed a more business touch. Considering all the aspects of my stay I would consider value for the money between good and excellent, would definitely stay there again if I need to find a hotel in Hershey

Didn't like levels to site without elevator. Heating system turned off during night resulting in cold room in the morning. Restaurant food was cold and overly salty.

Not even worth the $--- paid. Would not stay again. Exterior was dirty and cluttered. Towels and face rags were clean but dingy and well used. The free breakfast was not worth going to.

Nothing

Staff

The staff was extremely nice and helpful. The rooms were big and pretty. The lobby was also beautiful.

The staff was friendly and helpful - the rooms were clean and had everything needed - no frills, but extremely adequate.

The hall light in our room was not working which made it dark in the room.

Great breakfast setup and staff was very nice Pool open late until midnight

Beds were the worst Non smoking room smelled like cigarette butts Below average room design

Complimentary breakfast & evening reception were nice

Where do I start? The original charge was doubled on Weekend. I received my original rate ONLY the first night. There was no printer available to print off my confirmation sheet but I had a photo on my phone. Staff refused to accept anything but a paper copy that indicated the rates were to be for the entire weekend. Once at the room, which was at the back of the hotel complex, my child and I found what appeared to be efficiency apartments below us. The group gathered outside was a bit scary and stared at us as we unloaded our luggage. No smoking room had stains on carpets and sheets with ashtrays. No phone, phone book or internet. no towels, curtains were broken and hanging off the rod. No toilet paper. The room overlooking the pool...well...you could no taccess the balcony due to a broken saftey bar. The pool was closed due to health issues. The bed I slept in had a spring poking to the top of the "queen mattress". The entire night the party beside us argued and slammed doors. At 3 am I would need to load my child and drive to teh front office to report the issues. Breakfast... well... there was absolutely nothing but carbs. No peanut butter packet or fruit. Cereal and waffles and doughnuts. I AM A DIABETIC. I do not require a special meal but a tablespoon of peanut butter was all I needed. A very rude non English speaking man mumbled he could no help me..... I get older.... I do not get rude For an additional 80.00 we stayed down the road for the next 2 nights. With all of the items the hotel had advertised and not provided.

Breakfast was great, balcony view was amazing, and pool will come bac when it opens

A bit outdated some things were broken should be updated

Great staff,

No

clean

no

cheap, nice double room

The rooms were clean and the staff were great. Close by the airport and a good price.

The blankets aren't going to keep you warm and I even turned off the AC.

Location to Hershey

No amenities like refrigerator or microwave. Cleaning crew still working on rooms at 8 pm. Needs referbished

The Hotel was conveniently located right off the Freeway. We were traveling to Lancaster, PA and the Amish country and the Hotel was within 30 minutes to our destination. The Hotel staff were extremely friendly and helpful. Our room was clean, quiet and spacious.

I wish they had an exhaust fan in the bathroom and it would have been nice to have breakfast included.

Gorgeous room.

Disappointing food options in hotel despite room price.

It was clean.

This hotel does not offer a free breakfast as was listed on priceline.com's description. In fact when I asked the manager and showed them a copy of priceline's hotel description of the free breakfast, they smirked and said 'No,No,No, No'!

This hotel was overpriced since it did not offer a free breakfast for my family. I had to spend an extra $40 for breakfast outside of the high cost of this hotel. Completely disappointed in the fact that pricline's description stated that it was included when it was not! I would not have booked this hotel for my family to stay in!

Booked a non-smoking room a month in advance but arrived at 11pm after a long day and were assigned to a room that wreaked of cigarette smoke...the hotel hallway also smelled like strong chemical cleaners masking smoke smells. After complaining, we were moved to the only room left...the handicap accessible room next to the lobby and elevator. There, we were subject to loud guests until about 2am, and could hear every word through the thin door and walls.

I loved the breakfast that was included and how clean we found the facilities.

I feel as if the room should have cost 75 versus 100. Also the bed was really firm and I prefer a softer bed.

Room was very comfortable and the staff very helpful and friendly. And 24 hour coffee was awesome!

Hot items at breakfast were lacking.

Modern feel for star rating, great potential.

Hair in sink and tub. Dirty shower curtain. Front desk staff not very professional. (One example: Tried to check out only to find front desk worker out front smoking with some guests. Had to wait for her to finish her cigarette.)

Great staff

room was clean and looked newer. would be nice for longer stays or people with strict diets since there is a functioning kitchen - fridge, 2 burner stove, microwave, toaster, dishwasher.

breakfast didn't start on time - there were many people waiting to eat and get going for the day

Breakfast was very good The front desk person was very nice The maids did a nice cleaning of the room

The first room I was given was not cleaned. The bed was slept in and there was a cup with cigarette butts in it and towels all over the floor. The second room did not have a microwave so someone opened the kitchen for me to use that microwave and there was uncovered sausage and egg patties on a counter, and the the sink was piled with dirty dishes and breakfast stuff. The floor had dirt all over it. It was more like a storage closet than a kitchen. I took pictures of everything.

The location was convenient and easy. The third party rate was the lowest. Room size was adequate for 4. Indoor heated pool.

Requires a drive for meals. Mattresses were on the low end. The room hvac was gross-clogged with debris, so I shut it off and opted for stale air. Shower drain excessively slow. You stood in a 2+ inch gross puddle at the end of a shower. Screw on the bathroom floor. Urine at base of toilet. No towels at the pool. Pool was overly foggy, uncomfortable, unkept-moldy, rust, peeling paint. Hair in eggs at continental breakfast. Layout in breakfast area was a logistical nightmare.

Staff were polite. One staffer in the breakfast area was particularly friendly and helpful. My room was comfortable. Breakfast was okay, but not great.

The carpet in my room appeared not to have been vacuumed. It had lint and a few crumbs on it. Everything else appeared clean. There was no "do not disturb" sign for the door (obviously a very minor issue).

My room was appointed well and was very clean! Breakfast was Great!

This guest did not leave comments about this hotel.

Rooms are clean, nicely equipped with coffee, refrigerator, microwave. Facility was clean and quiet. Breakfast was decent.

Simple. Everything you need. Friendly staff.

helpful staff. kids loved the pool. very easy to check in and check out. 15 min from Hershey Park. will use Best Western again thanks Iris Cohen

This guest did not leave comments about this hotel.

For the price you would expect the room to be a little larger. The pool, being outside was cold and needed a little cleaning attention.  The breakfast was one reason we picked this hotel yet was mediocre at best. My self and another guest was shocked to see mold on white bread. As I looked, somewhat shocked another lady said to me 'is that really what it looks like'. I went to the desk to inform them and they quickly replaced it. Next time I'll pick a less expensive place to sleep and go out for breakfast.

Nice room, clean, polite staff. The breakfast was a great value added part of the fabulous price. I will stay here again.

Staff was VERY friendly and helpful Lots and lots of electrical plugs, which is very important when traveling with CPAP machine and multiple electronic devices Really good breakfast Good pool and workout room

Moslty travel in the Midwest so not used to the east coast prices

Location with respect to Hershey Park and restaurants and accomoditions

None.

We stayed July 4, 2013 and had an incredible visit! Everything from check in to check out was excellent. The room was exceptionally clean, with comfortable bedding, plenty of towels, and Starbucks coffee. The hotel staff were more than accommodating. We loved the indoor/outdoor pool! Overall, we highly recommend this hotel.

Was a great hotel to stay in, minus the hot tub was broken. Was really the main reason we stayed at this property. I was pretty disapointed in that, but had it been working it would of been a perfect night stay. Was very quiet and a very nice room.

The hotel was close to a shopping center, so if you forgot to pack something you were in walking distance of the a shop to purchase what you needed.

The best looking portion of the whole hotel was the pool area and the lobby. The rest of the hotel needed serious remodeling. The flooring was very outdated and became sticky and soggy if you didn't keep the A/C on at 65'ish degrees. The restrooms were incredibly small and outdated for the price. Any more than one person at a time in the restroom and you would be quickly overwhelmed with the lack of space.

We chose this location because it was close to Hershey park. We did the park for a day and like the amenities here for the following day, sadly Mother Nature didn't allow tuna to enjoy the outdoor area but the kids had fun in the indoor pool, arcade and game room. Would definitely recommend to others.

Loved the breakfast, nice staff went the extra mile for you

Not much to say bad. ..really great stay

It was good overall , the only problem I had was that the AC went out in the morning and we couldn't get it back on , then we had to put it on cold fan and eventually it started working again, later in it happened again

Cheap. If you couldn't sleep either you slept in too late or weren't drunk enough

Location, staff, breakfast, general facility

We've stayed here at least 4 times but must have never had a room on the highway side. The noise of the trucks was very bothersome, woke me up quite a few times.

The hotel room was exceptionally clean and the rooms amenities made my stay comfortable.

The room had trash in the draws and someone's bra hanging in the bathroom. The front end was rude and didn't care. Room was not ready at check in time.

Our room was a smoking room and it seemed like that was the default. Room smelled terrible. Front desk was unable to accommodate at all.

The free breakfast was in a crudy room and was basically some toast and cereal

The price.

The door to the room had a 1 inch gap at the top of the door. Had to plug it with a towel so no one could look into the room. Had a coffee pot in the room, with coffee packets, but no caraffe in the coffee maker. Just kinda, overall rundown. We literally felt like we needed to examine the bed for bed bugs. However, after having completed our experience, it all worked out and I'm glad we saved $50 over what we expect from a basic motel experience. This is definitely a place where the only benefit is the economy.