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We loved having a 2 bedroom- 2 bath condo. The water parks are great. Wonderful location for all the fun events. Helpful staff. WE ALL HAD A GREAT VACATION!!!!!!!!!!!!!!!!!! All was good.
I loved the staff and how well maintained the property was. That I couldn't say another night. I had a great time.
Room, fireplace, bed, location, heated pools and water slides Pricey,
The room was clean and the staff were friendly and helpful. It was also nice to have cups of a usable size and the ability to make ice in the room. The "queen" size bed was anything but that. The water flow in the shower was weak and spotty and the bathroom supplies provided left a lot to be desired. We were staying for two nights, but our keycards were deactivated at check-out time the morning after we arrived, which wouldn't have been so big a deal except that the front desk was in another building so we had to drive over, get new keys, then drive back just to get something out of the room we forgot.
Over a six night stay, we were able to get very comfortable. Loved having a washer and dryer in my unit. Loved the lazy river, that was salt water and not chlorine. Met many unhappy families at 6pm waiting long hours trying to check their families in. This is a normal problem here and we saw families waiting in lobby on other days of our trip as well. Apparently they have a long term shortage of housekeeping staff for their two huge buildings. Bring your own towels, dish detergent and clothes detergent...and coffee. Maid will come in to take trash and wet towels, but that is it. Have your own towels on hand in case she does not arrive by the time you need more towels Unit had had a smoker in it previously. All of our clothes smell like smoke. We worked hard on trying to air out our unit during our stay. Bad WiFi kept kicking the kids phones off. Only lobby has fast wi fi.
We love the pool and the room was very spacious and hotel staff was so nice The shower but told the staff and they said it would be took care of
Easy check in and friendly employees Outdated TVs and bathroom needed repairs
It is conveniently located. Bare bone necessities.
The staff were wonderful! Everything appeared clean. We arrived very late yet the night manager was on station, attentive, and considerate. Breakfast was well attended and everything was well stocked. The breakfast section was small and had difficulty accommodating the large number of early morning eaters.
Location Could have been cleaner
Cheap and comfortable. Very dated. Definitely needs updated.
Parking was full and had to park in McDonalds parking lot across the street.
The location is, ok.. Internet was down until the last day, then it was to weak in our room to get a signal. Bed spreads had holes & were very old, carpet was full of stains. toilet was loose, when I first sat down it almost dislodged completely. The lady at the front desk was a bit rude when I asked about the internet. I will never use this establishment again.
Quiet stay Not American No parking
Room was clean and comfortable. Great front desk and wonderful support and it is in main location for easy access as well. Nothing to complaint. It was a wonderful stay there. Great stay for a little money. So no negatives!!!!!!
Room was very clean and comfortable. Room appeared to be a recent upgrade.
Price not too bad. McDonald's was in walking distance. Hot water quick. Got bit by bed bugs and the coffee was really bad. Bed bugs bites itch badly, could t sleep well because of itching through the night.
Bed were good. 1. Cockroaches in room 2. Electrical outlet that was nearly coming out of the wall 3. Electrical outlet that a plug would not stay it 4. Very limited Breakfast items 5. Paint pealing off the outside of room door.
Shower Mold The tile grout, shower base, and shower doors all had black mold on them. An allergy to this was aggravated. This mold should be removed, the grout cleaned and disinfected, and the calulking removed, area cleaned and caulking replaced.
I enjoyed the spacious suite and the convenient location. The pool facilities were nice, too.
The place was wonderful. Clean and service was excellent.
Please write at least 15 words
The rooms were spacious and real nice and quiet. Good location. After driving a distance we were excited to reach our destination only to be ruedly greeted by the front desk reservation desk. She asked are you here to check in? No smile or upbeat attitude. printed out my reservation papers to sign explained that briefly where to sign. Another person at the front desk was complaining about another guest that had put her on hold. when I noticed the reservation was wrong they had us checking out on Sat. I had written down the information, but she insited it had to be taken from my email. She acted as though she didn't believe me and told me I had to go downstairs and email my confirmation to her. I had to wait for another guest to get done with the computer approx 25 min wait. then when I told her I didn't
Large Room with plenty of room for families Mold in shower
Nice rooms, very quite, good location.
Beautiful room, comfortable bed, great location, great amentaties, wonderful custumer service Loved everything about it
The indoor pool was one of the best features along with the reason for choosing this hotel. Everyone was friendly and helpful. The breakfast was good also. I enjoyed the coffee, course then again, so did my son. Trying to get in to the street that leads to the hotel was rather difficult at one point. It seemed that everyone wanted to be there or was coming from the other direction. There is no light and it is a right turn only onto the main street. For the most part we had no trouble.
Friendly floor staff Our room was a king suite. When our air conditioner was broken the first night of arrival we notified staff the following morning as we were leaving to do some activities. When we arrived back to the hotel that afternoon the manager notified us that there were no other rooms available except a 2 queen room on a different floor. Instead of lugging our belongings to another floor we decided to tough it out, that evening we also noticed our shower curtain was taken and not replaced. The toilet seat also remained broken for our entire stay. Our room had a strange odor, luckily we had packed room spray. We booked late, so we didn't have many options. While the hotel was one of the least expensive, I suppose I was expecting a little more from what reviews I had read.
I like the helpfulness of the clerk. I liked the location of the hotel with regards to its proximity to Pigeon Forge attractions. I like the discounts for Pigeon Forge Attractions that come with the booking of the room I loved the price. The rooms were very nice. Particularly, the ceramic tile flooring. I like the 2nd story balcony This will be the hotel spot for myself and my family for every time that I come to Pigeon Forge or Gatlinburg. I really did enjoy the location and the hospitality of the clerk. I asked for two wake up calls. One for 9:30am Saturday morning and another for the same time on Sunday morning. Neither time did anyone call me. I asked the housekeepers for towels and they never brought me any. However, this isn't a big deal to me. I still enjoyed the stay and it will be my choice of stay when I come back to Pigeon Forge or Gatlinburg
Nice room reasonable price good location. Nothing
Extremely kind clerk. Hotel was old and not clean, stains on comforters and holes. Price was high for room. Jg
Loved the river and park behind the motel Rooms smelled of smoke even though it was non smoking. Room service was a little lax
We had troubled getting maid service and she didn't leave toilet paper but other than that it was a nice place to stay. The walking up and down the steps to get to the room.
The location was excellent. The room was clean although not new. People were extremely generous. The tame ducks were awesome. It was a little aged but that is all I could say negative.
Room was a good size. Indoor pool and pretty good breakfast. Nothing
The staff was absolutely wonderful! Did all they could to accommodate us and make us comfortable. The sofa bed was very uncomfortable. But they brought a much better roll away free of charge.
Staff was friendly. Beds were comfortable all in all a high end affordable hotel. A wider variety in the breakfast
The cleanliness, the pool and the the breakfast was great. The dining area was beautiful!
Attitude of staff No
Clean, updated rooms, friendly, good value We had to change rooms b/c the TV wouldn't work and the NCAA championship game was on, so it was a much watch event. They relocated to another room. They were nice about it. If it weren't for this I would have given a '10' (top score) on everything.
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Everyone was extremely nice and attentive. They geniunely cared about us, our needs, and wants. You were always greeted with a smile and customer service was top notch. The free breakfast was amazing and they had different items each day. No indoor pool and some things were in need of repair or replacement.
Breakfast and location. Front desk workers including manager on duty were too busy talking and interacting to make me feel welcome or tell me anything about the hotel. I had to ask later where everything was located.
The bed was amazing and the pillows were even better location was not the best to get to
Clean rooms and a great breakfast.
Room were clean and neat. Best Hampton Breakfast we have had. Great overall experience.
The view of the Smokies ballfield from my room. Location of hotel off the highway was very convenient and quiet. Breakfast was well appointed. 24 hour coffee service is a bonus. Beds and pillows were comfortable, as well as the room being very spacious. No fresh cookies at 5, which is normally a Hampton main staple! Sink height was too high for 3 out of 4 guests.
Very clean and quite location.
We were extremely satisfied with this hotel. The room was nice, clean, and comfortable. The refrigerator was a nice amenity. We also liked the location next to the minor league baseball park. The pool and hot tub area was pleasant, clean, and in good repair as well. I probably would stay here again without researching any other hotels in the area. If there is any drawback at all, traffic can be slow between this location and the Gatlinburg/Pigeon Forge attractions, so it takes longer to get there.
All the swimming opportunities for the family Didn't like not having the security deposit verbally disclosed to me. It was a nominal fee of $100 but I wasn't expecting it. And the hotel initially told us it would take up to 21 days to release it. After calling, they released it in 2 business days.
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Great rooms at this resort... You won't be disappointed!
The balcony and water park was great! The inside water park had so much bleach I could taste it for the entire day
Loved having the water park & arcade for our grandchildren. They are ready to go back! The 2 bedroom suits were awesome! Wish they had been at least on same floor. :( Had two bedroom apartments that were not on same floor & had to walk across the parking lot to get to the water park. Not what I was told.Told one of rms was presidential with fireplace. Disappointed in phone information. Hope situation can be resolved
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My 7 year old loved the indoor water park. It was too cool for her to enjoy the outdoor water park. She can't wait to go back next Summer.
The staff was very hospitable, every one of them that we encountered from maintenance or housekeeping we passed in the halls or rode an elevator with to the front desk and restaurant employees. it would be nice to see recycling options in the rooms. They have signs about going green in various places, but then no recycling options in the rooms or trash rooms.
Pool Check in was slow
Very nice and the employees were very nice and helpful. A drunk female acting like an idiot and cursing at my family. Our friends room was double booked and they had to stay elsewhere.
Very clean, very kid friendly. Awesome staff, very friendly and professional.
Breakfast room too small
the view was great and the water zone was a lot of fun for the kids
I loved the location and the country feel of the room.
Great rooms. Great beds. Very clean. Never got to eat the free breakfast b/c the room was small and over crowed with unruly small children.
Friendly helpful staff. Clean rooms, soft clean linens. AC worked great. Pillows were lumpy. Breakfast was mediocre and set up was small/cramped.
Beds put I forgot my $50 pillow :( Spray park closed
VerY Clean, Staff Great Absolutely No Water Pressure In ShoWer HArd To Even Wash My Hair.
Our plane was late and we checked in after 11pm. The hotel kept our room for us and made us feel not just welcome, but as special guests. The free breakfast included fruit and choices in hot, cooked food -- not just cereal, donuts and pastries. We will stay here everytime we are in the area.
Location. Three days after my stay the hotel is still pre-authorizing room charges and holding funds from my account. I faxed paperwork to no avail. They do not believe me and want proof from the bank. All they have done is pass the buck. Won't be back.
Everything! Clean, comfortable, convenient, quiet...very enjoyable stay. The pillows were a little flat, but OK.
Very clean, very nice room the staff was extremely helpful and nice. A beautiful hotel would definately stay here again
Room layout was unique and much appreciated. Love the stand up shower.
Closeness to the convention center, food, gas, and downtown Sevierville make this the place I will stay each time I come to the arcade auction! Loved everything about it! Nothing
Kids running in hallways. Showerhead too small...
Staff were great, the room was clean and the price is right. Hotel is not really dog friendly. They accept dogs under 15 pounds...essentially they allow cats and NYC rats. :). Kayak did not indicate this exclusion on their website...the 15 a night surcharge does Put them comparable with some 'better' hotels in the area.
It was clean and quite and friendly staff over all I would tell every one I know to stay their . Bed need some up dating hard . Bathroom light took for every to come on. But over all it was a clean and nice place to stay.
Good location, close to everything but still far enough from the traffic. Nice, clean hotel. Friendly staff. Missed the fresh cookies! Only smelled them baking once, went back and they were gone. Went back several more times, but no cookies.
The room had a smoky smell, a dirty-looking carpet, and a noisy old air conditioner. Replacing the carpet and A/C might help get rid of the smell. It's too bad, because otherwise the hotel was good: the furnishings and bedding were up to date, the location was convenient, and the price moderate.
Staff was friendly, room was clean, breakfast and coffee in lobby were good. In room tv was not HD. Room seemed dark and needed more lighting.
housekeeping not up to Hampton standards. Carpet had not been vacuumed, tub dirty, duvet was not freshly laundered, hair in between sheets...ugh...I stay at Hampton for the clean fresh bedding. This hotel is not checking after their staff. Staff was somewhat responsive.
Great place and super close to everything
Clean and friendly Nothing
location did not meet the standards i expect for a hampton.
Loved staying there and the staff was so nice and helpful. I would definitely recommend it. Enjoyed out visit. nothing
The continental breakfast was the best thing about this hotel. The area was kept clean and the two employees there were very nice and hard working. Housekeeping was average. The bed was half made.
The staff at this hotel made our stay the best it could be. Always available for any need or concern. Super fast responses. Aside from being extremely helpful, everyone was so nice. Convenient to the highway, but very busy highway at rush hour. No outdoor pool.
Friendliness of staff, caring attitude and even a call to the room after check-in to be sure all was ok. Breakfast was superb with great variety. Hotel is under remodeling construction. Pool area was closed.
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On check in, the desk lady gave us a free upgrade to a queen room instead of double. She. Was very welcoming and friendly. The morning staff the next morning were cheerful and friendly. We stay here every time we pass by the area (at least 4 times a year.) rooms are clean and comfortable and you can't beat the price!
We had to check in early that day, so they put us in an available room that had not been used in 24 hours. Later when we told the management about our room problem (terrible odor) we were promptly put in another room. We checked in early initially and noticed that everything seemed to be damp. We thought maybe the maid had just left and perhaps the rugs had been steam-cleaned. The a/c was off and the humidity high. Because we were on our way to a funeral we dropped off our luggage and left. When we got back to the room, the place was still damp and smelled of animal urine. It was too late for us to change rooms and we notified the desk the next morning. They changed our room, did not comp us and were put in a smoking room. They said that the first room was not a pet room and that shouldn't have happened. The staff needs to keep the a/c on or at least check rooms before putting people in them when they've been closed off for awhile w/o a/c.
the staff was friendly and quick to fix problems it has smoking rooms
The location is good. Easy to get to off the interstate. My husband and I felt like there were bugs crawling on us all night. We did check the bedbug website and it said that there were not any. My husband did however see a cockroach in the bathroom. The breakfast we did not want to touch after our friend we found in the bathroom. We will find somewhere else to stay next time.
The view if the mountains and river was wonderful! The 1 queen and 1 king was great and spaciousness. The divided room with bathroom in the middle was the best. We were all together yet felt like we had our own space. Beds were so comfortable! Provided plenty of towels and wash cloths. Didnt have to run back and forth to request extra. Kinda far from everything. Had to drive 15 miles to get to the entertaining areas and restaurants. Price was a little high to be so far out. Pool hours limited.
Beds were very comfortable. Despite being right on the main hwy the noise was fine. You could barrly hear it at night.
Close to Dollywood a okay breakfast rooms clean with extra sofa bed Dated and toliet cramped and near the floor
pool. our 5 year old liked it On first appearance the room looked really clean. However, the room had roaches in it. We killed 5 and called the front desk. We were moved, only after the desk clerk came to look at the bugs?? 2nd room was ok. It was a room with a fireplace. For some reason they still had the pilot light of the gas logs burning. It was summer and 90+ degrees. So, the room smelled of burnt gas fumes. It must have also created a problem with the fire alarm, as they had the fire alarm covered with a plastic bag so the fumes could not get to it??? I will bet that is not approved by the Fire Marshall. The vent in the bathroom ceiling had not been dusted since installation. The price was good and the rooms appeared clean. But it was difficult sleeping wondering when the bugs were going to come out. It didn't bother our 5 year old, but momma an daddy were not happy. Breakfast was just fair.
Friendly and helpful staff. Room was clean and comfortable. Small bathroom.
I liked the microwave and fridge. The breakfast buffet was good. The air conditioner was a little loud.