Cons (-) We really loved this hotel. Staff great and super friendly. So convenient to everything we wanted to do. Room waa really clean and bed was super comfy. I will definitely stay again.
3 stars
Hilton Garden Inn New York/Manhattan-Chelsea
Photos of Hilton Garden Inn New York/Manhattan-Chelsea
Overview
Set within minutes from Madison Square Garden, Hilton Garden Inn New York/Manhattan-Chelsea is a modern hotel that provides contemporary accommodation for guests. The hotel features 169 non-smoking guestrooms arranged over 22 floors. Standard room features include complimentary Wi-Fi, tea/coffee making facilities, and mini-refrigerators. Upgraded rooms come with added living space and scenic city views.
Dining options at the hotel range from cooked-to-order breakfast items prepared at The Garden Grille® (the hotel’s full-service restaurant) to light bites and beverages offered at the 24-hour Pavilion pantry. Guests can also opt to dine in the comfort of their room, using the hotel’s in-room service. As a bonus, Hilton Garden Inn is located to several nearby restaurants, including Morimoto, BLT Prime, Grand Central Oyster Bar, and Vong.
The hotel provides a complimentary fitness center for guests as well as a concierge desk. Other services and amenities include safety deposit boxes, luggage hold, and an on-site convenience store. Visiting families can request for playpens and high chairs, while business travelers can take advantage of the business center to send emails, send and receive faxes, make copies, print documents and more.
Nestled in Midtown New York, the hotel’s location puts it within minutes of several of the city’s attractions. It’s within a 10-minute walk from the Empire State Building and 20 minutes from Time Square. It’s also conveniently located within a 20-minute drive to LaGuardia and JFK airports, making it a suitable pick for business travelers and tourists.
Latest deals for Hilton Garden Inn New York/Manhattan-Chelsea
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn New York/Manhattan-Chelsea
- Fitness center
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Microwave
- Snack bar
- Restaurant
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic pillow
- No smoking
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
General
- Telephone
- Privacy curtain
- Storage available
Laundry
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
Bathroom
- Hairdryer
Bedroom
- Feather pillow
Fitness
- Fitness center
Reviews of Hilton Garden Inn New York/Manhattan-Chelsea
7.6
Good
3085 verified ratings
Wonderful
1171
Very good
842
Good
489
Okay
258
Fair
131
Mediocre
70
Poor
124
Summary of reviews
Guests say
Guests appreciated the hotel's great location, close to attractions and public transport. However, many expressed dissatisfaction with the service, citing rude staff and issues with reservations. Cleanliness was also a concern, with reports of unclean rooms and inadequate supplies. Overall, while the location is a strong point, improvements in service and cleanliness are needed.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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Score by provider
7.6 out of 10
208 reviews
7.7 out of 10
1 review
All reviews
Pros (+) The hotel is in a great location, near Midtown sights and subways, but on a relatively quiet side street. Hotel staff was accommodating and placed to baby Pack-and-plays in our room before we arrived for our two young children. Plenty of very good food and dining options nearby. We'd stay here again for sure. The room was clean and comfortable.
Cons (-) The bar is not open on weekends and the room was relatively small. That said, it's NY and at this price palatial we did not expect. Putting coffee in the lobby would be a nice amenity.
Cons (-) Arrived a couple hours after check in and discovered that our room had been given away.We had booked a room with 2 Queen beds (there were three adults) and they put us in a room with 1 king and a roll away. Roll away bed was very uncomfortable. The room they stuck us in was right above the entry, so very noisy.
Cons (-) wifi did not work in my room - weak intermittent signal
Pros (+) The location on 28th Street is very central and convenient.
Cons (-) One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Pros (+) Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special.
Cons (-) They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Pros (+) Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs.
Cons (-) Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What dining options are available at the hotel?
The hotel offers cooked-to-order breakfast items at The Garden Grille®, light bites and beverages at the 24-hour Pavilion pantry, and in-room dining service. Additionally, guests can explore nearby restaurants such as Morimoto, BLT Prime, Grand Central Oyster Bar, and Vong.
Are there any concerns about the cleanliness of the hotel?
Some guests have mentioned concerns about cleanliness in common areas, rugs, and furniture in the lobby. However, many guests have also praised the cleanliness of their rooms and the hotel's overall cleanliness.
What amenities are available for families visiting the hotel?
Families can request playpens and high chairs, ensuring a comfortable stay for children. The hotel also provides a kid-friendly buffet and kids' meals.
Is there any feedback about the quality of the beds at the hotel?
A few guests have mentioned that the beds were uncomfortable, while others have found the rooms to be clean and the beds comfortable. It's important to note that individual preferences for bed comfort may vary.
What can guests expect in terms of parking availability?
The hotel provides parking for guests, ensuring convenience for those traveling by car. This amenity adds to the overall ease of access and stay experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the city comes highly recommended.
Consider Nearby Dining Options
The hotel's proximity to various restaurants such as Morimoto, BLT Prime, Grand Central Oyster Bar, and Vong provides guests with a wide range of dining choices.
Take Advantage of the Complimentary Fitness Center
Guests appreciated the convenience of the hotel's fitness center, which is available at no extra cost.
Request High Chairs and Playpens
Families traveling with young children can request playpens and high chairs, making it easier to accommodate the needs of little ones during their stay.
Explore Nearby Attractions
The hotel's location in Midtown New York puts it within walking distance of attractions such as the Empire State Building, Bryant Park, and Times Square, making it an ideal base for sightseeing.
Utilize the Business Center
Business travelers can make use of the hotel's business center for various services, including sending emails, faxes, making copies, and printing documents.
Consider Room Refurbishment
Some guests mentioned that rooms had been refurbished, providing a clean and comfortable stay. It may be worth requesting one of these updated rooms.
Be Mindful of Noise Levels
A few guests noted that soundproofing could be improved, so light sleepers may want to pack earplugs or request a room away from potential sources of noise.
Check Room Amenities
Some guests found the room amenities, such as the availability of a microwave and coffee machine, to be convenient for their stay.
Plan for Breakfast
While some guests enjoyed the breakfast options, others found the choices limited. Consider exploring nearby breakfast spots for a wider selection.
Location
121 West 28th Street, New York, NY 10001-6102
What's nearby
- Koreatown372 yd
- Madison Square Garden0.3 mi
- Empire State Building0.3 mi
- Times Square0.9 mi
- Broadway1 mi
- Rockefeller Center1.1 mi
- Theatre District1.1 mi
- United Nations Headquarters1.2 mi
- Museum of Modern Art1.3 mi
- New York City Center1.4 mi
- Midtown Center1.4 mi
- Tiffany & Co.1.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn New York/Manhattan-Chelsea
Low season | February |
|---|---|
High season | October |
Average price (weeknight) | $362 |
Average price (weekend night) | $388 |
When to book a room at Hilton Garden Inn New York/Manhattan-Chelsea
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.3 |
|---|---|
Distance to city center | 0.7 mi |
Nearest Airport | New York LaGuardia |
Distance to airport | 6.5 mi |
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