|"Fantastic and friendly staff--really outstanding."||(in 93 reviews)|
|"Well done Hilton Garden Inn"||(in 3 reviews)|
|"Clean rooms and friendly staffs"||(in 87 reviews)|
|"The bed was very uncomfortable."||(in 4 reviews)|
|"Wireless internet connection was poor."||(in 1 review)|
|"Not really in Chelsea."||(in 4 reviews)|
|great location||in 269 reviews|
|room was clean||in 228 reviews|
|friendly staff||in 211 reviews|
|front desk||in 55 reviews|
|close to subway||in 42 reviews|
|fridge and microwave||in 32 reviews|
|penn station||in 32 reviews|
|walking distance||in 28 reviews|
|times square||in 24 reviews|
|bed was comfortable||in 19 reviews|
|chelsea||in 13 reviews|
|king room||in 11 reviews|
|new york||in 10 reviews|
|internet connection was poor||in 9 reviews|
|apple cider||in 8 reviews|
|empire state building||in 8 reviews|
|hilton garden||in 8 reviews|
|coffee in the lobby||in 7 reviews|
|bed was very uncomfortable||in 4 reviews|
We really loved this hotel. Staff great and super friendly. So convenient to everything we wanted to do. Room waa really clean and bed was super comfy. I will definitely stay again.
Great location and family friendly
The hotel is in a great location, near Midtown sights and subways, but on a relatively quiet side street. Hotel staff was accommodating and placed to baby Pack-and-plays in our room before we arrived for our two young children. Plenty of very good food and dining options nearby. We'd stay here again for sure. The room was clean and comfortable.
The bar is not open on weekends and the room was relatively small. That said, it's NY and at this price palatial we did not expect. Putting coffee in the lobby would be a nice amenity.
Arrived a couple hours after check in and discovered that our room had been given away.We had booked a room with 2 Queen beds (there were three adults) and they put us in a room with 1 king and a roll away. Roll away bed was very uncomfortable. The room they stuck us in was right above the entry, so very noisy.
wifi did not work in my room - weak intermittent signal
A decent budget hotel
The location on 28th Street is very central and convenient.
One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
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Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special.
They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs.
Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
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Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night.
The only issue was the noise of the air conditioner heater.
Hilton Quality as Expected
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc.
I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
Set within minutes from Madison Square Garden, Hilton Garden Inn New York/Manhattan-Chelsea is a modern hotel that provides contemporary accommodation for guests. The hotel features 169 non-smoking guestrooms arranged over 22 floors. Standard room features include complimentary Wi-Fi, tea/coffee making facilities, and mini-refrigerators. Upgraded rooms come with added living space and scenic city views.
Dining options at the hotel range from cooked-to-order breakfast items prepared at The Garden Grille® (the hotel’s full-service restaurant) to light bites and beverages offered at the 24-hour Pavilion pantry. Guests can also opt to dine in the comfort of their room, using the hotel’s in-room service. As a bonus, Hilton Garden Inn is located to several nearby restaurants, including Morimoto, BLT Prime, Grand Central Oyster Bar, and Vong.
The hotel provides a complimentary fitness center for guests as well as a concierge desk. Other services and amenities include safety deposit boxes, luggage hold, and an on-site convenience store. Visiting families can request for playpens and high chairs, while business travelers can take advantage of the business center to send emails, send and receive faxes, make copies, print documents and more.
Nestled in Midtown New York, the hotel’s location puts it within minutes of several of the city’s attractions. It’s within a 10-minute walk from the Empire State Building and 20 minutes from Time Square. It’s also conveniently located within a 20-minute drive to LaGuardia and JFK airports, making it a suitable pick for business travelers and tourists.
based on 960 reviews
Policies vary by room type and provider.
All reservations at Hilton Garden Inn New York/Manhattan-Chelsea – even non-cancellable stays – on or before June 30, 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Hilton Garden Inn New York/Manhattan-Chelsea is located at 121 West 28th Street in Chelsea, 0.7 miles from the center of New York. Empire State Building is the closest landmark to Hilton Garden Inn New York/Manhattan-Chelsea.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hilton Garden Inn New York/Manhattan-Chelsea.
Yes, Hilton Garden Inn New York/Manhattan-Chelsea offers free Wi-Fi.
No, Hilton Garden Inn New York/Manhattan-Chelsea does not offer free parking.
No, Hilton Garden Inn New York/Manhattan-Chelsea does not offer free airport shuttle service.
Hilton Garden Inn New York/Manhattan-Chelsea is 1.2 miles from New York Skyports SPB.
No, Hilton Garden Inn New York/Manhattan-Chelsea does not have a pool onsite.
Hilton Garden Inn New York/Manhattan-Chelsea has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.