The bathtub was plugged and soap dispenser and drainer fell apart
Latest deals for The Paul Hotel Nyc-Chelsea
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Amenities at The Paul Hotel Nyc-Chelsea
- Bar/Lounge
- Free Wi-Fi
- Business center
- Airport shuttle
- Meeting/Banquet facilities
- Internet
- Parking
- Laundry service
- Laundry facilities
- Express check-out
Reviews of The Paul Hotel Nyc-Chelsea
7.0
Good
2293 verified ratings
Wonderful
608
Very good
433
Good
428
Okay
213
Fair
202
Mediocre
109
Poor
300
Summary of reviews
Guests say
Guests overwhelmingly praised the hotel's central location, with many highlighting its proximity to attractions, subway stations, and great food options. Some found the hotel to be a good value for the price and appreciated the comfortable beds and views. However, there were significant complaints about service, including last-minute relocations, unprofessional staff, and missing amenities. Cleanliness and maintenance received mixed feedback, with some guests satisfied and others reporting issues such as poor housekeeping, noise, and lack of hot water. Overall, the location stood out as the hotel's best feature, but service and facilities left many guests disappointed.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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7.2 out of 10
949 reviews
5.3 out of 10
180 reviews
7.2 out of 10
17 reviews
6 out of 10
10 reviews
All reviews
Location was great, however, the description mentions a rooftop which is closed and they show photos of a fitness center (which doesn’t exist). The bathroom needs some updating or deep cleaning.
My room wasn't clean, had a broken light and drawer - and I couldn't get ahold of the front desk to get someone to come clean. When I did, it was over an hr before someone came and when they did they were quite rude and rushed.
The beds were comfortable and the ac was excellent. The location, though a bit grimy, loud at night and surrounded by construction was perfect. We were an 8 minute walk from penn station and central to all of Manhattan. We walked everywhere or used the subway. However several things in the room were broken or didn’t work well which wasn’t a deal breaker but wasn’t great. The bathroom mirror had a ...
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Pros (+) Nice facility and staff
Cons (-) Gave us a room with 2 full beds instead of the Queen we had booked - but gave us late checkout in return
Pros (+) Location
Cons (-) Room was dirty. There was sticky stuff on the chair and the desk that clearly had been barely cleaned and the floors were swollen and sticky and clear stains on the bathroom floor. The view was not as shown and the windows were covered in dirt.
Pros (+) once we got into our NORMAL room, it was spacious and clean but still had a moldy stench, free access to a full gym 2 blocks away
Cons (-) landing at 1AM and finding out our room had an issue so we had to squeeze into a bunk bed room (size of a train sleeper compartment), which was dirty (dirty sheets). They said we'd get "free" wine which never showed. When we got put into our new room, much better but it still had a very odd moldy stench. Lastly, this place tries to squeeze every dollar out of you. Luggage holding is free for up to...
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Pros (+) CUSTOMER SERVICE WAS AMAZING!!! Check in/Check out was easy process, both reps were helpful, friendly and AWESOME. The hotel room was clean and warm - the view was New York. I had to laugh because I didn't see where the bathroom was upon walking, but it was tucked on the side. EVERYTHING was walking distance, I never had to chance to make it to the restaurant.
Cons (-) The ONLY thing I didn't like was the mini-bathroom, the shower was fine, but the space for the toilet... I needed a little bit more room, but it was clean. The room had two beds and the bathroom door / 2nd bed had about 6 in of space between the two. I wouldn't want to share this room, but perfect for a solo traveler. YES I will come back to The Paul.
Pros (+) I didn't get to stay there. When I got there the hotel said they had informed Kayak that the room had been canceled and Kayak should had notified me. You didn't and I had to find something else and pay $80 in cabs running around ny to find out I had no room and go to another hotel.
Cons (-) I won't stay here again. They claimed that I had no reservation after booking on Kayak and Getaroom when I arrived at 1:45 AM. They weren't helpful in finding me a room until I noted that there was nowhere to go at that time in the morning. Sux.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's location?
The hotel is located in a prime area, within walking distance of popular attractions such as the Empire State Building, Bryant Park, and New York Public Library. It offers convenient access to various shopping, dining, and nightlife options.
How are the hotel's beds and room cleanliness?
Guests have praised the hotel's comfortable beds and clean rooms. However, some have mentioned that the rooms are small and the walls may be a bit thin.
What are the parking options at the hotel?
The hotel provides valet parking and an airport shuttle for added convenience. However, some guests have mentioned a long wait to get the deposit back.
What are the dining options at the hotel?
The hotel features a restaurant, but some guests have noted that the rooftop bar and bites were closed during their visit, possibly due to seasonal factors.
How is the customer service at the hotel?
Guests have appreciated the friendly and helpful staff, but there have been some mentions of rude or unhelpful interactions with the front desk and cleaning service.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Rooftop Terrace
Guests enjoyed the rooftop terrace and outdoor pool, making it a great spot to unwind and enjoy the city views.
Consider Nearby Attractions
The hotel's proximity to popular attractions like the Empire State Building, Bryant Park, and New York Public Library makes it convenient for exploring the local area.
Check Room Amenities
Some guests noted that the rooms were equipped with a refrigerator, which can be convenient for storing snacks and drinks during your stay.
Be Mindful of Noise Levels
A few guests mentioned that the walls were a little thin, so light sleepers may want to consider bringing earplugs.
Verify Available Services
Some guests were disappointed to find that certain amenities, such as the rooftop bar and restaurant, were not available during their stay. It's advisable to check the current status of these facilities before booking.
Consider Room Size
Several guests found the rooms to be on the smaller side, so if space is a priority, it may be worth exploring room options or upgrading to a larger room.
Check for Maintenance Issues
A few guests encountered maintenance issues during their stay, such as broken shades and bathroom fixtures. It may be helpful to inquire about the status of room maintenance upon check-in.
Inquire About Additional Fees
Some guests were surprised by additional fees, such as a deposit for incidentals and charges for early check-in. It's recommended to clarify any potential extra costs before arrival.
Utilize Bag Storage
The hotel offers free bag storage before and after check-in, which can be convenient for guests with early arrival or late departure times.
Location
32 West 29th Street, New York, NY 10001
What's nearby
- Koreatown244 yd
- Empire State Building437 yd
- Madison Square Garden0.3 mi
- Times Square0.9 mi
- Rockefeller Center1 mi
- Broadway1 mi
- Theatre District1.1 mi
- United Nations Headquarters1.1 mi
- Museum of Modern Art1.2 mi
- Midtown Center1.3 mi
- New York City Center1.3 mi
- Tiffany & Co.1.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
FAQs when booking at The Paul Hotel Nyc-Chelsea
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.8 mi | New York LaGuardia | 6.4 mi |