Cons (-) Cleanliness!! We found a dirty and used condom under our bed. The bathroom was not clean thoroughly and the carpet needed to be vacuumed.
3 stars
Hilton Garden Inn New York West 35th Street
Photos of Hilton Garden Inn New York West 35th Street
Overview
Whether paying a visit to the Big Apple for business or pleasure, there is little to compare with a midtown location. The Hilton Garden Inn New York/West 35th Street gives you just such a location and places you within just a few moments of such famous attractions as the Empire State Building as well as Madison Square Garden. From this property, you can head to Penn Station or Grand Central Station to catch trains heading out of the city, but you can also enter the subway system and visit all of the famous sites throughout town.
The recently renovated hotel is designed for travelers of all kinds and offers up an array of premium amenities and services. These include a comprehensive business service center with meeting rooms, equipment rentals, printing services and more. There are also options ideal for leisure travelers, including the concierge, a 24-hour pantry and convenience store, an ATM in the lobby, laundry services, a bar and lounge, a fitness center and an on site restaurant. Parking is available for a fee.
There are 298 rooms and suites and each is decorated in a soothing, low-key style and offers amazing views of the city. All of the rooms feature HD TVs, microwaves, mini-refrigerators, luxury bedding and linens, an ergonomic work station and sitting area, hot beverage station, premium entertainment channels, free Wi-Fi, and a private bath with signature toiletries.
Whether it is your first visit to New York City or your 100th, the Hilton Garden Inn New York/West 35th Street offers a nearly unbeatable location along with great amenities, services, and accommodations.
Latest deals for Hilton Garden Inn New York West 35th Street
Amenities at Hilton Garden Inn New York West 35th Street
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Hypoallergenic pillow
- Allergy-free room
- No smoking
Dining
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Media and entertainment
- Radio
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
General
- Telephone
- Privacy curtain
- Storage available
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Bathroom
- Hairdryer
Bedroom
- Feather pillow
Fitness
- Fitness center
Reviews of Hilton Garden Inn New York West 35th Street
8.3
Very good
3558 verified ratings
Wonderful
1816
Very good
831
Good
497
Okay
156
Fair
138
Mediocre
56
Poor
63
Summary of reviews
Guests say
Guests appreciated the hotel's great location, close to attractions like Times Square, and found the staff friendly and helpful. However, many expressed dissatisfaction with the service quality, mentioning issues such as untrained front desk staff and misleading information about breakfast. Cleanliness was also a concern, with reports of mold and unclean bathrooms.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
8.3 out of 10
218 reviews
9.1 out of 10
9 reviews
All reviews
Pros (+) Front desk staff were awesome. Room was great. Location was great. No complaints
Cons (-) I wanted to extend my stay but the price increased too much. Too bad because we really liked the hotel and staff
Pros (+) Nice hotel to stay in the heart of New York. Close to major transportation hubs and close to major attractions.
Cons (-) Nothing
Pros (+) Location, location, location
Cons (-) Parking prices, but hey that's N.Y.
Pros (+) Excellent location and great hotel for the price (subway stop right outside) Very helpful staff (especially in the restaurant when I was dining with my two year old) Beautiful view of the Empire State Building from our window Quiet rooms--other than one neighbor banging on the door early in the morning, I did not know anyone else was around
Pros (+) I had been in NY few times but this time I realize how important is a good location! The best ever! Next to metro station and shopping area. At the front rooms you can appreciate the Empire Statle from your window! For sure I will be back!
Pros (+) Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel.
Cons (-) A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.
Pros (+) Clean, Good location
Cons (-) Broken front door.
Pros (+) Alex at the front desk was most helpful in assisting me with a reservation problem,
Pros (+) Staff were extremely helpful and friendly, room was spotlessly clean and facilities were adequate for a short, cost-effective stay in Mid-town
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's standout amenities?
The hotel offers a comprehensive business service center, a 24-hour pantry, a fitness center, and an on-site restaurant. Additionally, there is a bar and lounge, a concierge, and laundry services available.
Are there any concerns about the cleanliness of the hotel?
Some guests mentioned concerns about cleanliness, such as a draft coming through the window and issues with room supplies not being replenished in a timely manner. However, many guests praised the cleanliness of the hotel.
What can guests expect from the hotel's location?
The hotel is conveniently located in midtown Manhattan, offering easy access to famous attractions such as the Empire State Building, Madison Square Garden, and Penn Station. It is also close to subway stations and within walking distance of Times Square and other popular sites.
Is parking available at the hotel?
Yes, parking is available for a fee at the hotel. However, some guests mentioned concerns about discrepancies in parking fees based on the size of the car.
How would you describe the hotel's staff?
The staff is described as very friendly, helpful, and accommodating by many guests. However, a few guests had concerns about specific staff interactions.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider the Room Size
Some guests found the room size to be quite spacious and comfortable, especially for the location in the middle of Manhattan.
Take Advantage of the Location
The hotel's central location makes it convenient to access various attractions, shopping areas, and public transportation, such as the subway and Penn Station.
Check for Noise Levels
A few guests noted that the heating and cooling system in the rooms could be noisy, so it might be helpful to inquire about this when selecting a room.
Be Mindful of Room Selection
Guests suggested being cautious when selecting a city view room, recommending higher floors for a better view.
Explore Nearby Dining Options
While the hotel has a restaurant and bar, guests also enjoyed the nearby salad bar shop for delicious and healthy food.
Inquire About Additional Charges
Some guests experienced unexpected additional charges for parking based on the size of their vehicle, so it may be wise to clarify this with the hotel staff.
Consider Breakfast Options
While the hotel does not offer complimentary breakfast, guests found nearby dining options for breakfast, and some suggested checking for breakfast inclusion at the time of booking.
Take Note of Staff Friendliness
Many guests appreciated the friendly and helpful nature of the staff, while a few mentioned specific instances of excellent service from the front desk and management.
Be Aware of Noise and Maintenance Issues
Some guests encountered issues with noise from the surroundings and maintenance concerns, so it may be helpful to inquire about this when making a reservation.
Location
63 West 35th Street, New York, NY 10001
What's nearby
- Empire State Building228 yd
- Koreatown325 yd
- Madison Square Garden0.3 mi
- Times Square0.6 mi
- Rockefeller Center0.7 mi
- Broadway0.7 mi
- Theatre District0.8 mi
- Museum of Modern Art0.9 mi
- United Nations Headquarters1 mi
- Midtown Center1 mi
- New York City Center1 mi
- Tiffany & Co.1.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn New York West 35th Street
Low season | January |
|---|---|
High season | December |
Average price (weeknight) | $362 |
Average price (weekend night) | $286 |
When to book a room at Hilton Garden Inn New York West 35th Street
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Hilton Garden Inn New York West 35th Street
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Value for money | 7.8 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | New York LaGuardia |
Distance to airport | 6.2 mi |
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