Hilton Garden Inn New York/West 35th Street, New York Hotels from $243

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 3,314 reviews

Location

9.8 "Terrific location."
Wellness Area

9.4 "Excellent wellness & sports facilities."
Service

9.2 "World class service."
WiFi

8.0 "Very good internet connection."
Room

7.2 "Nice rooms."

Overall Rating

Based on 1,491 reviews

Location

9.8 "Terrific location."

9.9 "99% liked the proximity to shopping."

10.0 "Near to public transport, according to 100%."

10.0 "100% liked the proximity to sightseeing."

8.8 "Easily accessible by car, said 88%."

10.0 "100% thought it was easy to get to the train station."
Service

9.2 "World class service."

9.5 "95% found the staff to be very friendly."

8.1 "81% said the reception staff was great."

9.3 "93% thought the service was very professional."

7.9 "79% said the concierge service was amazing."

8.7 "Housekeeping was great, according to 87%."
WiFi

8.1 "Very good internet connection."

10.0 "100% thought it was a great value."
Room

7.3 "Nice rooms."

8.8 "88% thought the view was good."

8.9 "89% said rooms were clean."

8.1 "81% were happy with the bathroom."

8.5 "85% said the bathroom was clean."

9.2 "92% liked the big bathroom."

8.4 "84% enjoyed the shower."
Breakfast

6.1 "Breakfast is mediocre."

Overall Rating

Based on 1,126 reviews

Location

9.7 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.9 "99% liked the proximity to shopping."

10.0 "100% liked the proximity to sightseeing."

8.2 "Easily accessible by car, said 82%."

10.0 "100% thought it was easy to get to the train station."
Service

8.8 "Great service."

9.3 "93% found the staff to be very friendly."

8.2 "82% said the reception staff was great."

9.5 "95% thought the service was very professional."

8.9 "Housekeeping was great, according to 89%."

7.5 "75% said the concierge service was amazing."
WiFi

7.7 "Internet works."

10.0 "100% thought it was a great value."
Room

6.2 "Rooms are ok."

6.2 "Beds were acceptable for 62%."

6.9 "69% thought the kitchenette was ok."
Breakfast

5.9 "Breakfast is mediocre."
Comfort

4.3 "Not very comfortable."

3.4 "66% said rooms were small."

4.0 "Air conditioning was criticized by 60%."

Overall Rating

Based on 298 reviews

Location

9.7 "Terrific location."

9.9 "99% liked the proximity to shopping."

10.0 "Near to public transport, according to 100%."

9.9 "99% liked the proximity to sightseeing."
Service

8.7 "Great service."

9.7 "97% found the staff to be very friendly."

9.2 "92% thought the service was very professional."

7.9 "79% said the reception staff was great."
Room

6.9 "Rooms are ok."

6.7 "Beds were acceptable for 67%."

6.9 "For only 69%, the bathroom was ok."

Overall Rating

Based on 397 reviews

Location

9.8 "Terrific location."

9.6 "96% liked the proximity to shopping."

10.0 "Near to public transport, according to 100%."

9.9 "99% liked the proximity to sightseeing."

10.0 "100% thought it was easy to get to the train station."
Service

8.8 "Great service."

9.5 "95% found the staff to be very friendly."

7.8 "78% said the reception staff was great."

9.1 "91% thought the service was very professional."
WiFi

8.0 "Very good internet connection."

10.0 "100% thought it was a great value."
Room

6.4 "Rooms are ok."

6.8 "Beds were acceptable for 68%."
Breakfast

6.1 "Breakfast is mediocre."

Hotel type

City Hotel

Guests say it is the perfect hotel for a city trip.

Business Hotel

Guests recommend this hotel for business travelers.

Economy Hotel

Guests recommend this hotel for budget travelers.

Good to know

"Great view"

"Clean rooms"

"Friendly service"

"Great shopping"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

9.1

review from

Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel. A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.

Reviewed Jun 2016
8.0

review from

Clean, Good location Broken front door.

Reviewed May 2016
10.0

review from

Alex at the front desk was most helpful in assisting me with a reservation problem,

Reviewed Apr 2016
10.0

review from

The hotel was fine. However, there was a murder in the hotel the night we were their. Apparently a pimp was murdered several floors up. It was all over the NYC news.

Reviewed May 2015
7.7

review from

ALL of your front desk staff could use better training in professionalism and courtesy.

Reviewed May 2015
7.4

review from

Easy check in and out. Validate for parking nearby. Check with parking garage. Small rooms but typical for NYC hotels

Reviewed May 2015
10.0

review from

I have stayed here numerous times throughout various trips. All the staff members of the hotel are very nice, helpful, and show they care about you. Cleaning staff is very very nice, front desk is amazing. They have a great breakfast staff as well. The hotel is right next to a subway station, but you don't see the lingering subway station people. If you get a city view it is wonderful. Very centralized to NYC. You are close enough to Time Square with shops close. Small rooms, but it is NYC you can't expect much more. If that is the only negative thing about your stay then you have no worries!

Reviewed May 2015
10.0

review from

La posizione spettacolare! La vostra dalle camere ai piani superiori è davvero incredibile. Le stanze, considerando che siamo NY abbastanza "umane" per il rapporto qualità prezzo. Alex alla reception è stato formidabile! Abbiamo dimenticato un oggetto e lasciando un messaggio alla loro segreteria ci hanno ricontato immediatamente per avere istruzioni. Insomma davvero buono. Provate a vedere se trovate degli special price

Reviewed Mar 2015
6.5

review from

Price. Location. Modern. Clean. Small. Old. Slow checkin.

Reviewed Mar 2015
9.7

review from

Friendly staff went out of their way to make our late valentine's day getaway special, moved me and my girlfriend to a higher floor, and gave us a box of chocolates and a card. Room was extremely clean, a little small, but nice nonetheless. I will definitely stay again! Room was a little small, but the cleanliness absolutely made up for it!

Reviewed Feb 2015
10.0

review from

I arrived on Amtrak, and picked this hotel for its proximity to Penn Station. A very easy walk, even with luggage. Happily, the hotel is also a few feet from the 34th St/Herald Square MTA station. My room was spacious and quiet, which is not something I can normally say about New York. First time I haven't had to wear earplugs to sleep in Manhattan. Breakfast buffet was a bit overpriced at $20, but it's New York, and the convenience factor was worth it. A refreshing, pleasant surprise overall.

Reviewed Feb 2015
8.5

review from

Location was the best, comfort and cleanliness were very good. The breakfast buffet was good, it had a nice variety and all you can eat but the $20 price tag was a little steep. Be careful if you book through Kayak or Booking.com about the cost of parking. One of the main reasons I choose the Hilton Garden was for what I thought was parking included in the price of the room. When I searched for hotels with parking, I assumed parking was included not just available. Assumed wrong and cost me and additional $80 for overnight parking. Needless to say when I checked into the hotel I was ticked off about it, but the staff handled it professionally enough as to not make matters worse. Lesson learned don't assume that anything is included unless it says free or included in price.

Reviewed Oct 2014
9.7

review from

I

Reviewed Oct 2014

9.1

review from

Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel. A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.

Reviewed Jun 2016
8.0

review from

Clean, Good location Broken front door.

Reviewed May 2016
10.0

review from

Alex at the front desk was most helpful in assisting me with a reservation problem,

Reviewed Apr 2016
10.0

review from

The hotel was fine. However, there was a murder in the hotel the night we were their. Apparently a pimp was murdered several floors up. It was all over the NYC news.

Reviewed May 2015
10.0

review from

I have stayed here numerous times throughout various trips. All the staff members of the hotel are very nice, helpful, and show they care about you. Cleaning staff is very very nice, front desk is amazing. They have a great breakfast staff as well. The hotel is right next to a subway station, but you don't see the lingering subway station people. If you get a city view it is wonderful. Very centralized to NYC. You are close enough to Time Square with shops close. Small rooms, but it is NYC you can't expect much more. If that is the only negative thing about your stay then you have no worries!

Reviewed May 2015
10.0

review from

La posizione spettacolare! La vostra dalle camere ai piani superiori è davvero incredibile. Le stanze, considerando che siamo NY abbastanza "umane" per il rapporto qualità prezzo. Alex alla reception è stato formidabile! Abbiamo dimenticato un oggetto e lasciando un messaggio alla loro segreteria ci hanno ricontato immediatamente per avere istruzioni. Insomma davvero buono. Provate a vedere se trovate degli special price

Reviewed Mar 2015
9.7

review from

Friendly staff went out of their way to make our late valentine's day getaway special, moved me and my girlfriend to a higher floor, and gave us a box of chocolates and a card. Room was extremely clean, a little small, but nice nonetheless. I will definitely stay again! Room was a little small, but the cleanliness absolutely made up for it!

Reviewed Feb 2015
10.0

review from

I arrived on Amtrak, and picked this hotel for its proximity to Penn Station. A very easy walk, even with luggage. Happily, the hotel is also a few feet from the 34th St/Herald Square MTA station. My room was spacious and quiet, which is not something I can normally say about New York. First time I haven't had to wear earplugs to sleep in Manhattan. Breakfast buffet was a bit overpriced at $20, but it's New York, and the convenience factor was worth it. A refreshing, pleasant surprise overall.

Reviewed Feb 2015
8.5

review from

Location was the best, comfort and cleanliness were very good. The breakfast buffet was good, it had a nice variety and all you can eat but the $20 price tag was a little steep. Be careful if you book through Kayak or Booking.com about the cost of parking. One of the main reasons I choose the Hilton Garden was for what I thought was parking included in the price of the room. When I searched for hotels with parking, I assumed parking was included not just available. Assumed wrong and cost me and additional $80 for overnight parking. Needless to say when I checked into the hotel I was ticked off about it, but the staff handled it professionally enough as to not make matters worse. Lesson learned don't assume that anything is included unless it says free or included in price.

Reviewed Oct 2014
9.7

review from

I

Reviewed Oct 2014

7.7

review from

ALL of your front desk staff could use better training in professionalism and courtesy.

Reviewed May 2015
7.4

review from

Easy check in and out. Validate for parking nearby. Check with parking garage. Small rooms but typical for NYC hotels

Reviewed May 2015

6.5

review from

Price. Location. Modern. Clean. Small. Old. Slow checkin.

Reviewed Mar 2015

Hilton Garden Inn New York/West 35th Street

$243+

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Recent Reviews