Best Western Premier Herald Square

You can expect amenities like daily housekeeping, complimentary breakfast, laundry service, dry cleaning, and a 24/7 concierge. Additionally, there's an on-site fitness center, a bar, a lounge, a business center, and a convenience store.

The hotel is close to popular tourist attractions like the Manhattan Skyline, New York Public Library, Empire State Building, and Style Room NYC Shopping Tour Experiences. It's also within walking distance of restaurants like Royal 35 Steakhouse, Izakaya Mew, Keens Steakhouse, and Barn Joo 35.

Guests have mentioned that the property is clean, and the rooms are spotless. Some have also appreciated the attention to detail in the housekeeping.

Some guests have mentioned that the beds were comfortable, while others have expressed concerns about the quality of the beds, stating that they sank into them and could barely move.

Guests have praised the very friendly and helpful staff, while others have appreciated the excellent customer service provided by specific staff members. However, some guests have expressed concerns about the communication and the handling of their bookings.

Guests recommend choosing a room on the upper floors for a better view and to avoid street noise.

Some guests experienced last-minute relocation to another hotel, so it's advisable to confirm the reservation closer to the check-in date.

Several guests mentioned that the rooms were small, so it's worth checking the room size before booking, especially if traveling with multiple pieces of luggage.

While the hotel offers breakfast, some guests found it not worth the price, suggesting exploring nearby breakfast options.

Check the room heating upon arrival, as a few guests reported issues with the heating system.

Many guests appreciated the friendly and helpful staff, particularly highlighting individual staff members for their exceptional service.

The hotel's location near popular attractions like the Empire State Building and Times Square was praised by many guests for its convenience.

Some guests mentioned that the rooms facing the street could be noisy, so consider requesting a room away from the street for a quieter stay.

It's advisable to double-check the availability of amenities like the bar and fitness area, as some guests found them closed during their stay.

Guests were surprised by the hotel's policy of holding a damage deposit for an extended period, so it's worth considering this policy when planning the trip.