Guest reviews
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Overall Rating
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9.8 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 9.9 "City centre within easy reach , said 99%." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.3 "Easily accessible by car , said 73%." 7.5 "Great parking , according to 75%." -
9.1 "World class service."9.4 "94% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." 9.5 "95% said theconcierge service was amazing ." 7.2 "72% werehappy with the room service ." 9.0 "Housekeeping was great , according to 90%." 7.3 "73% found therestaurant service to be one of the best ." 9.0 "Management was excellent , said 90%." 10.0 "100% wereimpressed by the valet service ." -
8.4 "Generally very clean."8.3 "83% said
rooms were clean ." 9.0 "90% thoughtit was clean ." -
7.1 "Nice rooms."8.3 "83% said
rooms were clean ." 7.1 "71% thoughtrooms were spacious ." 7.8 "78% liked thebig bathroom ." -
5.6 "Breakfast is mediocre."
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4.7 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Overall Rating
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9.9 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 9.9 "City centre within easy reach , said 99%." 9.8 "98%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.8 "Great service."9.1 "91% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." 9.6 "96% said theconcierge service was amazing ." -
8.4 "Generally very clean."8.1 "81% said
rooms were clean ." 9.2 "92% thoughtit was clean ." -
7.1 "Tasty food."
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7.0 "Nice rooms."6.8 "Only 68% said
rooms were big enough ." 5.9 "59% said theview was so-so ." -
5.6 "Average value."5.4 "54% thought it was
adequately priced ." -
5.2 "Breakfast is mediocre."
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4.7 "Internet is poor."3.6 "64% said the
wifi quality was bad ."
Overall Rating
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9.9 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.8 "98%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." -
9.0 "World class service."9.3 "93% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 9.1 "91% said theconcierge service was amazing ." 10.0 "100% wereimpressed by the valet service ." 9.1 "91% thought theservice was very professional ." -
6.7 "Rooms are ok."6.7 "Only 67% said
rooms were big enough ." 7.0 "70% said thebeds were comfortable ." 5.7 "57% said theview was so-so ." -
5.7 "Breakfast is mediocre."
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4.8 "Internet is poor."
Overall Rating
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9.8 "Terrific location."
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9.0 "World class service."9.3 "93% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." -
8.4 "Generally very clean."8.2 "82% said
rooms were clean ." -
6.6 "Average comfort."6.3 "For only 63%, the
noise level was all right ." 6.8 "Beds were acceptable for 68%." -
6.6 "Rooms are ok."6.8 "
Beds were acceptable for 68%." -
6.1 "Average value."
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4.4 "Internet is poor."
Overall Rating
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9.8 "Terrific location."
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7.7 "Good amenities."7.7 "77% thought the
building was wonderful ." -
7.1 "Nice rooms."
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6.8 "Average comfort."
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6.4 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0review from
You charge me 199 plus tax then $65 for dont know what for?then you put me on the 2nd floor facing a generator when my wife told them we were friend and family dor the hotel said their nothing they can do.was tired just wanted to go to sleep nothing else.only to notice a charge of 65$ no explanation for it....
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8.0review from
Great staff. Everyone was so helpful and friendly. Especially door men and bell hops. Arrived in rain and they were right there with umbrellas. Stayed on 4th floor and often a loud noise in the walls would wake me up. Possibly related to ventilation or pipes?
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4.0review from
Nice staff Remodeling so no restaurant or bar, small lobby
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10.0review from
Very Friendly and attentive staff. Location away from Times Square but still walkable. Proximity to Central Park! Very Clean Rooms that seem to be a rarity in NYC! You need a cab? The Doormen have that handled quickly! Hotel Car service to the Airport is a value for the money! I did come home with bug bites on my legs that itched through out my stay there. I can't say for certain it was from the bed but may have came from room.
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10.0review from
Friendly staff, great bar, and well priced. The rooms are a little small but we've had smaller in Manhattan.
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10.0review from
- room was extremely clean, decor was very nice - the size of the room king room was perfect with plenty of space to feel comfortable and not cramped like typical NYC hotels - bathroom was good size and extremely clean - location was great (midtown east but more central and just further away from the tourist traps that you can get a nice night of sleep) - hotel restaurant was a little small but efficient for an early breakfast. - this is officially my new go to hotel when I have short business trips in NYC. The price is great and it has everything I need. i don't have anything negative to say about this hotel.
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7.7review from
Room was large, bed comfortable Street noise, room keys failed to work multiple days in a row, knocking on my door at 6:30am despite DND. I've stayed at OneUN, and at the Candlewood- in both places i felt that the cost was more aligned with the quality than it was at at the Omni.
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10.0review from
Great service.
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8.2review from
Clean and pleasant. There was not coffee machine. The refrigerator was not working properly and did not get cold.
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10.0review from
Service, service, service. Everyone was incredibly friendly and helpful. Staff was all smiles, even the guys painting the hallway, so I'm assuming this place treats everyone well. The room was awesome! I ordered champagne at 1 in the morning, the guy helping me confirmed my order - then called back 10 minutes later to tell me they were out of the bottle I requested but they would give me the next option up at the same price. Had an awesome stay. This is the first time I have stayed at a hotel where I am struggling to write something here. Prices of the hotel bar maybe? Not really a fair complaint as this is a luxury hotel in NYC.
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8.5review from
The staff was pleasant and very helpful. We loved the location. We were right in the mix of everything and in walking distance to the metro. Bar/restaurant was a bit pricey for what we received. Felt a bit nickel and dimed...i.e. Charges to make a phone call.
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9.3review from
Good location, friendly staff, clean and decent sized rooms for NYC. Reserved 3 "deluxe double" rooms but when I arrived front desk told me those are not guaranteed when booking through 3rd party website (then why do they give you an option of what type of room you want). Anyway, I received 2 deluxe doubles and a king room with a roll away bed. Not ideal but the king room was large and the rollaway was actually pretty nice. Also, valet service is SLOW. Call at least 45 minutes ahead for your car.
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8.0review from
Great staff. Everyone was so helpful and friendly. Especially door men and bell hops. Arrived in rain and they were right there with umbrellas. Stayed on 4th floor and often a loud noise in the walls would wake me up. Possibly related to ventilation or pipes?
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10.0review from
Very Friendly and attentive staff. Location away from Times Square but still walkable. Proximity to Central Park! Very Clean Rooms that seem to be a rarity in NYC! You need a cab? The Doormen have that handled quickly! Hotel Car service to the Airport is a value for the money! I did come home with bug bites on my legs that itched through out my stay there. I can't say for certain it was from the bed but may have came from room.
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10.0review from
Friendly staff, great bar, and well priced. The rooms are a little small but we've had smaller in Manhattan.
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10.0review from
- room was extremely clean, decor was very nice - the size of the room king room was perfect with plenty of space to feel comfortable and not cramped like typical NYC hotels - bathroom was good size and extremely clean - location was great (midtown east but more central and just further away from the tourist traps that you can get a nice night of sleep) - hotel restaurant was a little small but efficient for an early breakfast. - this is officially my new go to hotel when I have short business trips in NYC. The price is great and it has everything I need. i don't have anything negative to say about this hotel.
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10.0review from
Great service.
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8.2review from
Clean and pleasant. There was not coffee machine. The refrigerator was not working properly and did not get cold.
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10.0review from
Service, service, service. Everyone was incredibly friendly and helpful. Staff was all smiles, even the guys painting the hallway, so I'm assuming this place treats everyone well. The room was awesome! I ordered champagne at 1 in the morning, the guy helping me confirmed my order - then called back 10 minutes later to tell me they were out of the bottle I requested but they would give me the next option up at the same price. Had an awesome stay. This is the first time I have stayed at a hotel where I am struggling to write something here. Prices of the hotel bar maybe? Not really a fair complaint as this is a luxury hotel in NYC.
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8.5review from
The staff was pleasant and very helpful. We loved the location. We were right in the mix of everything and in walking distance to the metro. Bar/restaurant was a bit pricey for what we received. Felt a bit nickel and dimed...i.e. Charges to make a phone call.
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9.3review from
Good location, friendly staff, clean and decent sized rooms for NYC. Reserved 3 "deluxe double" rooms but when I arrived front desk told me those are not guaranteed when booking through 3rd party website (then why do they give you an option of what type of room you want). Anyway, I received 2 deluxe doubles and a king room with a roll away bed. Not ideal but the king room was large and the rollaway was actually pretty nice. Also, valet service is SLOW. Call at least 45 minutes ahead for your car.
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2.0review from
You charge me 199 plus tax then $65 for dont know what for?then you put me on the 2nd floor facing a generator when my wife told them we were friend and family dor the hotel said their nothing they can do.was tired just wanted to go to sleep nothing else.only to notice a charge of 65$ no explanation for it....
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4.0review from
Nice staff Remodeling so no restaurant or bar, small lobby
