Lotte New York Palace

New York, NY
See location
435 reviews
Sat 12/2
Wed 12/6

About Lotte New York Palace

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Clean and Tidy
    This stay has listed several different cleanliness practices.

Lotte New York Palace is a luxury hotel and Manhattan landmark. Located on Madison Avenue, this venue has been featured in numerous movies and television shows, thanks to its elegant design. While the style of architecture and interior exude an old-world sophistication, guests will be treated to modern amenities. In addition to vacations and business meetings, Lotte New York Palace makes for a lovely backdrop for picture-perfect weddings, with its gated courtyard and stunning event spaces.

The hotel is made up of 909 guest rooms and suites that can be used for short or extended stays. Guests who love a room with a view should ask for the Cathedral View Rooms, which have a view of St. Patrick’s Cathedral and Rockefeller Center, or the Premier Skyline View Rooms that offer panoramic skyline views. Larger parties can enjoy a Deluxe Two Bedroom Suite with an oversized living room and connecting bedrooms.

In addition to nearby restaurants and in-room dining, Lotte New York Palace has different eateries and bars to enjoy within its towers. The Villard Restaurant is lovely for breakfast or weekend brunch, while the Pomme Palais has sweet treats. For cocktails or a nightcap, guests can visit Trouble’s Trust or go to Rarities, which is an invitation-only salon serving wines and fine spirits.

The Lotte New York Palace Spa and Fitness Center is considered to be one of the best in the city. Visitors can work out or book a spa treatment to unwind. The spa offers everything from facials and massages to manicures and waxing. In-room services are also available upon request.

Latest deals for Lotte New York Palace

Sat 12/2
Wed 12/6
King room
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Deluxe room
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Double room
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Standard room
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Queen room
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Superior room
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Luxury room
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Premier room
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Executive room
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*Total includes estimated local taxes & fees payable on check out.

Prices are based on 1 night, not including taxes and fees

Amenities at Lotte New York Palace

  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Coffee shop
  • Valet parking
  • Business center
  • TV
  • Cable or satellite TV

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Face masks for guests available
  • Physical distancing in dining areas
  • Physical distancing rules
  • First-aid kit
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Thermometers for guests provided by property
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Safe
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces

Services and conveniences

  • Conference rooms
  • Wedding services
  • ATM on-site
  • Ticket service
  • Business center
  • Safety deposit box
  • Concierge service
  • Currency exchange on-site
  • Mini-market on site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk


  • Minibar
  • Special diet menus (on request)
  • Microwave
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Food can be delivered to guest accommodation
  • Coffee shop


  • Internet
  • Wi-Fi
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned

Accessibility and suitability

  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Elevator
  • Multi-lingual staff
  • Hypoallergenic
  • No smoking

Pool and spa

  • Spa and wellness center
  • Massage
  • Spa
  • Sauna
  • Steam room

Media and entertainment

  • Gaming console
  • Cable or satellite TV
  • CD player
  • Smartphone dock
  • TV


  • Ironing service
  • Laundry facilities
  • Laundry service
  • Iron and ironing board
  • Pants press


  • Bathtub
  • Hairdryer
  • Bathrobe
  • Private bathroom


  • Family rooms
  • Slippers
  • Sofa
  • Telephone

Parking and transportation

  • Parking
  • Valet parking
  • Private parking

Things to do

  • Gift shop
  • Shops (on site)
  • Evening entertainment


  • Fax/photocopying
  • Desk


  • Garden


  • Wardrobe or closet

Family friendly

  • Babysitting or child care


  • Fitness center

Reviews of Lotte New York Palace

Very goodBased on 435 verified guest reviews

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Cons -

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6.5 Okay
Cons:They need to upgrade rooms, hotel is getting old need to renovate ASAP
10.0 Wonderful
Pros:Views from the room... just stunning. Entrance / court yard is a gorgeous outdoor space to take in the atmosphere of New York.
Cons:Bar prices are very expensive.
10.0 Wonderful
Pros:The bed was comfortable. The service was great
7.1 Good
Pros:Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.
Cons:Beds quite small in standard rooms, and extras are expensive.
10.0 Wonderful
Pros:The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.
8.5 Very good
Pros:It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.
Cons:We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.
10.0 Wonderful
Pros:Front desk personnel was very professional and nice. She tried to accommodate all our request.
2.0 Poor
Cons:The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.
9.7 Wonderful
Pros:My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.
Cons:$50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.
9.4 Wonderful
Pros:Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on but it was an awesome spot!
Cons:No closet in the hotel room.


455 Madison Avenue, New York, NY 10022

What's nearby

  • Rockefeller Center401 yd
  • Museum of Modern Art0.3 mi
  • Grand Central Terminal0.4 mi
  • New York Public Library0.5 mi
  • Bryant Park0.5 mi
  • Times Square0.5 mi
  • Broadway0.5 mi
  • Fifth Avenue0.8 mi
  • Empire State Building0.9 mi
  • Frick Collection1 mi
  • Metropolitan Museum of Art1.6 mi
  • High Line1.7 mi



Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

Essential information about Lotte New York Palace

Low season


High season


Average price (weeknight)


Average price (weekend night)

Cheapest month to stay with an average 38% drop in price.
Most expensive month to stay with an average 14% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Lotte New York Palace

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Lotte New York Palace

  • If you’re after a cheap room at Lotte New York Palace, then you should consider staying during the low season. The cheapest deals can generally be found in February and August.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Lotte New York Palace, plan to stay on a Thursday or Saturday. The most expensive day is usually Tuesday.
  • The cheapest price a room at Lotte New York Palace was booked for on KAYAK in the last 2 weeks was $640, while the most expensive was $640.
  • How long should you stay at Lotte New York Palace? KAYAK users usually book their rooms here for 3 days.

FAQs when booking at Lotte New York Palace

  • What is the best way to get from the airport to Lotte New York Palace?

    Getting from New York LaGuardia Airport to the hotel should take around 20m in good traffic – but could be a lot longer at peak times. Getting a taxi from the airport or organizing a private car service in advance is the most economical way of accessing the hotel, as parking in New York can be very expensive. A standard metered cab fare from the airport should be around $30 in good traffic. Those arriving at New York John F. Kennedy Intl Airport or Newark Liberty Intl Airport can expect to pay from around $55 and $60 respectively in a taxi.

  • Is it possible to arrange early check-in at Lotte New York Palace?

    Early check-in may be granted if your room is ready ahead of the designated check-in time – if not, the hotel will be happy to hold your bags until the room is available. Late checkout may also be granted subject to availability; the hotel advises checking with the front desk on the night before departure to see if this service can be provided.

  • Does the Lotte New York Palace offer any special amenities for children?

    Children are very welcome at this hotel, with families able to benefit from a range of room set ups including connecting rooms (not guaranteed) and additional rollaway beds for about $50 per night – note that these may only be placed in rooms with one king-size bed. Children up to the age of 12 even stay for free when sharing a room with their parents. Numerous in-room additions can be ordered to give your children a surprise, from dress-up costumes to themed cookie and candy plates, and kids can enjoy a specially tailored "Mommy and Me" treatment in the hotel spa.

  • What features does the Lotte New York Palace provide for guests with reduced mobility?

    The hotel offers specially trained staff and rooms that meet the requirements of all guests, including those with reduced mobility or hearing and visual impairments. Some of the features you will find include lowered signage, folding closet doors, handicap toilets, roll-in shower stalls or tubs with grab bars, strobe light smoke detectors, telephone lights, and crutches and wheelchairs available to borrow upon request.

  • Does Lotte New York Palace host any regular events?

    The hotel prides itself on making sure its guests are well entertained and catch a glimpse of the buzzing New York social life. Regularly scheduled events include themed holiday brunches, crafting sessions for kids, afternoon teas and impromptu city tours with themes like "Gossip Girl". There are also magic shows that will delight adults and kids alike held in the Madison Room every Friday and Saturday evening.

  • Can the Lotte New York Palace help arrange transport around the city?

    Getting around New York City is easy when staying at this hotel, thanks to the complimentary car service on offer to all guests (subject to availability). Regular shuttle services also depart for Wall Street and the theater district, both of which are free of charge.(Prices checked 14/05/19).

  • Where is Lotte New York Palace located?

    Lotte New York Palace is located at 455 Madison Avenue in Midtown, 0.7 miles from the center of New York. Rockefeller Center is the closest landmark to Lotte New York Palace.

  • When is check-in time and check-out time at Lotte New York Palace?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Lotte New York Palace.

  • How far is Lotte New York Palace from the airport?

    Lotte New York Palace is 2 miles from New York Skyports SPB.

  • How does KAYAK find such great Lotte New York Palace hotel deals?

    KAYAK scours the web for all room deals available at Lotte New York Palace in New York and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Lotte New York Palace and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Lotte New York Palace.

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Good to know

Value for money


Distance to city center

0.7 mi

Nearest Airport

New York Skyports SPB

Distance to airport

1.6 mi