Lotte New York Palace

Lotte New York Palace

8.9
Excellent

Based on 4,283 reviews
 
455 Madison Avenue, New York, NY 10022, United States
  +1 212 888 7000
Lotte New York Palace - New York, NY
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Compare vs. KAYAK |
KAYAK $189
Hotels.com $189
Cancelon $216
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per night
Hotels.com
per night
Cancelon
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Rooms

Check-in
Check-out

Premier Rooms

$262+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$262 per night
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King bed
$273 per night
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King bed
$277 per night
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King bed
$303 per night
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King bed
$303 per night
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Double bed
$304 per night
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Double bed
$306 per night
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Double bed
$355 per night
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Double bed
$374 per night
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Double bed
$392 per night

Executive Rooms

$1377+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$1377 per night

Queen Rooms

$695+

Photo
Bed Type
Provider
Nightly
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Unknown
$695 per night

Superior Rooms

$189+

Photo
Bed Type
Provider
Nightly
IMAGE
Double bed
$189 per night
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Double bed
$189 per night
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Unknown
$216 per night
IMAGE
King bed
$228 per night
IMAGE
King bed
$232 per night
IMAGE
King bed
$232 per night
IMAGE
King bed
$232 per night
IMAGE
King bed
$232 per night
IMAGE
Double bed
$232 per night
IMAGE
Double bed
$232 per night
IMAGE
Double bed
$232 per night
IMAGE
Double bed
$232 per night
IMAGE
King bed
$244 per night
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Unknown
$246 per night
IMAGE
King bed
$249 per night
IMAGE
King bed
$249 per night
IMAGE
King bed
$249 per night
IMAGE
King bed
$249 per night
IMAGE
Double bed
$249 per night
IMAGE
King bed
$255 per night
IMAGE
King bed
$255 per night
IMAGE
Double bed
$255 per night
IMAGE
Double bed
$261 per night
IMAGE
Unknown
$261 per night
IMAGE
Unknown
$261 per night
IMAGE
Unknown
$264 per night
IMAGE
Double bed
$284 per night
IMAGE
Unknown
$288 per night
IMAGE
Double bed
$291 per night
IMAGE
King bed
$292 per night
IMAGE
Unknown
$298 per night
IMAGE
King bed
$303 per night
IMAGE
Unknown
$304 per night
IMAGE
King bed
$305 per night
IMAGE
Unknown
$309 per night
IMAGE
King bed
$310 per night
IMAGE
Unknown
$312 per night
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Unknown
$318 per night
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Unknown
$321 per night
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Unknown
$324 per night
IMAGE
Double bed
$334 per night
IMAGE
Unknown
$336 per night
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Unknown
$349 per night
IMAGE
King bed
$358 per night
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Unknown
$368 per night
IMAGE
Double bed
$374 per night
IMAGE
Double bed
$377 per night
IMAGE
Double bed
$377 per night
IMAGE
Unknown
$387 per night
IMAGE
Double bed
$424 per night
IMAGE
Double bed
$444 per night
IMAGE
King bed
$573 per night

King Rooms

$321+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$1205 per night
IMAGE
King bed
$1721 per night
IMAGE
King bed
$1721 per night
IMAGE
King bed
$1721 per night
IMAGE
Unknown
$321 per night
IMAGE
Unknown
$324 per night
IMAGE
King bed
$326 per night
IMAGE
King bed
$328 per night
IMAGE
Unknown
$328 per night
IMAGE
King bed
$333 per night
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King bed
$343 per night
IMAGE
Unknown
$343 per night
IMAGE
King bed
$402 per night
IMAGE
King bed
$427 per night
IMAGE
King bed
$467 per night

Double Rooms

$303+

Photo
Bed Type
Provider
Nightly
IMAGE
Double bed
$303 per night
IMAGE
Unknown
$304 per night
IMAGE
Unknown
$308 per night
IMAGE
Double bed
$323 per night
IMAGE
Unknown
$330 per night
IMAGE
Double bed
$335 per night
IMAGE
Unknown
$336 per night
IMAGE
Double bed
$361 per night
IMAGE
Unknown
$392 per night
IMAGE
Double bed
$429 per night
IMAGE
Unknown
$445 per night
IMAGE
Double bed
$507 per night
IMAGE
Double bed
$544 per night

Reviews

Pros

Cons

Traveler rating

343
87
29
8
1

Time of year

Traveler type

Show reviews that mention

+
new york
room service
times square
st patrick
fantastic view
coffee making
wifi in room
great hotel
coffee maker
great location
festive decorations
offer it for free
beautiful room
spacious room
location and the staff
water in the room
  • Excellent
    Apr 2018
    10.0

    Staff- accommodation

    The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.

  • Excellent
    Nov 2017
    8.5

    It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.

    We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.

  • Excellent
    Nov 2017
    10.0

    Front desk personnel was very professional and nice. She tried to accommodate all our request.

    None

  • Poor
    Oct 2017
    2.0

    I may never use Kayak again. You cost me hundreds of dollars.

    The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.

  • Excellent
    Jul 2017
    9.7

    Fantastic Staff

    My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.

    $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

  • Excellent
    Apr 2017
    9.4

    Great hotel!

    Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!

    No closet in the hotel room.

  • Excellent
    Mar 2017
    8.2

    Wonderful hotel and location

    Decor, location, cleanliness

    $16.00 for wifi

  • Excellent
    Feb 2017
    8.5

    Great hotel-- 16.00 per day for wifi?!

    Absolutely beautiful hotel in a great location! Loved my stay there!!

    Charging 16.00 per day for wifi is insane

  • Excellent
    Jan 2017
    10.0

    Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again.

    There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).

  • Excellent
    Nov 2016
    10.0

    Large rooms, excellent location

  • Excellent
    Feb 2016
    10.0

    Very lux

    Staff was great, service excellent, rooms were huge in the Tower

    No coffe in room, very pricey to have sent to your room

  • Excellent
    Nov 2015
    10.0

    Staff was very cordial and gave excellent customer service.

    Charge for Wi-Fi was unexpected for a $700 a night room.

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About

Overview

Lotte New York Palace is a luxury hotel and Manhattan landmark. Located on Madison Avenue, this venue has been featured in numerous movies and television shows, thanks to its elegant design. While the style of architecture and interior exude an old-world sophistication, guests will be treated to modern amenities. In addition to vacations and business meetings, Lotte New York Palace makes for a lovely backdrop for picture-perfect weddings, with its gated courtyard and stunning event spaces. The hotel is made up of 909 guest rooms and suites that can be used for short or extended stays. Guests who love a room with a view should ask for the Cathedral View Rooms, which have a view of St. Patrick’s Cathedral and Rockefeller Center, or the Premier Skyline View Rooms that offer panoramic skyline views. Larger parties can enjoy a Deluxe Two Bedroom Suite with an oversized living room and connecting bedrooms. In addition to nearby restaurants and in-room dining, Lotte New York Palace has different eateries and bars to enjoy within its towers. The Villard Restaurant is lovely for breakfast or weekend brunch, while the Pomme Palais has sweet treats. For cocktails or a nightcap, guests can visit Trouble’s Trust or go to Rarities, which is an invitation-only salon serving wines and fine spirits. The Lotte New York Palace Spa and Fitness Center is considered to be one of the best in the city. Visitors can work out or book a spa treatment to unwind. The spa offers everything from facials and massages to manicures and waxing. In-room services are also available upon request.

KAYAK

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.9 Excellent

Based on 4,283 reviews

9.6

Location

8.4

Vibe

4.7

WiFi

3.7

Value for money

Things to Know

  • Friendly service
  • Great view
  • Wonderful sightseeing

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Fitness center
Pets allowed on request. Charges may apply.
Increased Accessibility
ATM on-site
Business center
Wi-Fi
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
No smoking
Restaurant
Bar/Lounge
Air-Conditioned
24 Hour Front Desk
Safe
Elevator
Massage
Express check out
Hairdryer
Coffee shop
Babysitting/child services (surcharge)
Internet (surcharge)
Steam room
Storage available
Wedding services
Terrace/Patio

Location

Most Popular Landmarks

  • St. Patrick's Cathedral 106 yd
  • Rockefeller Center 395 yd
  • Museum of Modern Art 0.3 mi
  • Grand Central Terminal 0.4 mi
  • New York Public Library 0.5 mi
  • Times Square 0.5 mi

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