Lotte New York Palace

Great hotel!

Pros: Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!

Cons: No closet in the hotel room.

Fantastic Staff

Pros: My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.

Cons: $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

Pros: Staff was very cordial and gave excellent customer service.

Cons: Charge for Wi-Fi was unexpected for a $700 a night room.

Very lux

Pros: Staff was great, service excellent, rooms were huge in the Tower

Cons: No coffe in room, very pricey to have sent to your room

Pros: Large rooms, excellent location

Beautiful Stay

Pros: Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan.

Cons: We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.