Trips
Lotte New York Palace

Lotte New York Palace

8.9
Excellent

Based on 4,180 reviews
 
455 Madison Avenue, New York, NY 10022, United States
  +1 212 888 7000
Lotte New York Palace - New York, NY
Check-in
Check-out
Compare vs. KAYAK |
KAYAK $189
Hotels.com $189
Cancelon $216
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per night
Hotels.com
per night
Cancelon
per night

Rooms

Check-in
Check-out

Double Rooms

$303+

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Bed Type
Provider
Nightly
IMAGE
Double bed
$303 per night
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Unknown
$304 per night
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Unknown
$308 per night
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Double bed
$323 per night
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Unknown
$330 per night
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Double bed
$335 per night
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Unknown
$336 per night
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Double bed
$361 per night
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Unknown
$392 per night
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Double bed
$429 per night
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Unknown
$445 per night
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Double bed
$507 per night
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Double bed
$544 per night

Premier Rooms

$262+

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Bed Type
Provider
Nightly
IMAGE
King bed
$262 per night
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King bed
$273 per night
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King bed
$277 per night
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King bed
$303 per night
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King bed
$303 per night
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Double bed
$304 per night
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Double bed
$306 per night
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Double bed
$355 per night
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Double bed
$374 per night
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Double bed
$392 per night

King Rooms

$321+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$1205 per night
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King bed
$1721 per night
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King bed
$1721 per night
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King bed
$1721 per night
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Unknown
$321 per night
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Unknown
$324 per night
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King bed
$326 per night
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King bed
$328 per night
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Unknown
$328 per night
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King bed
$333 per night
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King bed
$343 per night
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Unknown
$343 per night
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King bed
$402 per night
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King bed
$427 per night
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King bed
$467 per night

Executive Rooms

$1377+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$1377 per night

Superior Rooms

$189+

Photo
Bed Type
Provider
Nightly
IMAGE
Double bed
$189 per night
IMAGE
Double bed
$189 per night
IMAGE
Unknown
$216 per night
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King bed
$228 per night
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King bed
$232 per night
IMAGE
King bed
$232 per night
IMAGE
King bed
$232 per night
IMAGE
King bed
$232 per night
IMAGE
Double bed
$232 per night
IMAGE
Double bed
$232 per night
IMAGE
Double bed
$232 per night
IMAGE
Double bed
$232 per night
IMAGE
King bed
$244 per night
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Unknown
$246 per night
IMAGE
King bed
$249 per night
IMAGE
King bed
$249 per night
IMAGE
King bed
$249 per night
IMAGE
King bed
$249 per night
IMAGE
Double bed
$249 per night
IMAGE
King bed
$255 per night
IMAGE
King bed
$255 per night
IMAGE
Double bed
$255 per night
IMAGE
Double bed
$261 per night
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Unknown
$261 per night
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Unknown
$261 per night
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Unknown
$264 per night
IMAGE
Double bed
$284 per night
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Unknown
$288 per night
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Double bed
$291 per night
IMAGE
King bed
$292 per night
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Unknown
$298 per night
IMAGE
King bed
$303 per night
IMAGE
Unknown
$304 per night
IMAGE
King bed
$305 per night
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Unknown
$309 per night
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King bed
$310 per night
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Unknown
$312 per night
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Unknown
$318 per night
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Unknown
$321 per night
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Unknown
$324 per night
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Double bed
$334 per night
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Unknown
$336 per night
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Unknown
$349 per night
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King bed
$358 per night
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Unknown
$368 per night
IMAGE
Double bed
$374 per night
IMAGE
Double bed
$377 per night
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Double bed
$377 per night
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Unknown
$387 per night
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Double bed
$424 per night
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Double bed
$444 per night
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King bed
$573 per night

Queen Rooms

$695+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$695 per night

Reviews

Pros

Traveler rating

324
77
27
8
1

Time of year

Traveler type

Show reviews that mention

+
room service
new york
times square
cathedral view
great hotel
great location
free wifi
coffee maker
st patricks
rockefeller center
service charge
coffee making
chocolate truffles
long line for check
festive decorations
happy anniversary
lobby bar
public space
room was spacious
staff was friendly
hotel room
  • Excellent
    Apr 2018
    10.0

    Staff- accommodation

    The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.

  • Excellent
    Nov 2017
    8.5

    It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.

    We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.

  • Excellent
    Nov 2017
    10.0

    Front desk personnel was very professional and nice. She tried to accommodate all our request.

    None

  • Poor
    Oct 2017
    2.0

    I may never use Kayak again. You cost me hundreds of dollars.

    The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.

  • Excellent
    Jul 2017
    9.7

    Fantastic Staff

    My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.

    $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

  • Excellent
    Apr 2017
    9.4

    Great hotel!

    Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!

    No closet in the hotel room.

  • Excellent
    Mar 2017
    8.2

    Wonderful hotel and location

    Decor, location, cleanliness

    $16.00 for wifi

  • Excellent
    Feb 2017
    8.5

    Great hotel-- 16.00 per day for wifi?!

    Absolutely beautiful hotel in a great location! Loved my stay there!!

    Charging 16.00 per day for wifi is insane

  • Excellent
    Jan 2017
    10.0

    Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again.

    There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).

  • Excellent
    Nov 2016
    10.0

    Large rooms, excellent location

  • Excellent
    Feb 2016
    10.0

    Very lux

    Staff was great, service excellent, rooms were huge in the Tower

    No coffe in room, very pricey to have sent to your room

  • Excellent
    Nov 2015
    10.0

    Staff was very cordial and gave excellent customer service.

    Charge for Wi-Fi was unexpected for a $700 a night room.

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About

Overview

With a stay at Lotte New York Palace, you'll be centrally located in New York, just a 3-minute walk from St. Patrick's Cathedral and 6 minutes by foot from Rockefeller Center. Featured amenities include wired Internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms.

Hotels.com

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.9 Excellent

Based on 4,180 reviews

9.6

Location

8.4

Vibe

4.6

WiFi

3.7

Value for money

Things to Know

  • Spacious rooms
  • Wonderful sightseeing
  • Great view

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

ATM on-site
Business center
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
No smoking
Restaurant
Bar/Lounge
Parking
Air-Conditioned
24 Hour Front Desk
Safe
Fitness center
Pets allowed on request. Charges may apply.
Increased Accessibility
Elevator
Express check out
Hairdryer
Coffee shop
Babysitting/child services (surcharge)
Internet (surcharge)
Steam room
Storage available
Wedding services
Wi-Fi (surcharge)
Terrace/Patio

Photos

Lotte New York Palace - New York - Bedroom Provided by ICE Portal All Photos (35)
Lotte New York Palace - New York - Banquet hall Banquets (1)
Lotte New York Palace - New York - Bar Bar (3)
Lotte New York Palace - New York - Bathroom Bathroom (1)
Lotte New York Palace - New York - Bathroom Bathroom (1)
Lotte New York Palace - New York - Building Building (2)
Lotte New York Palace - New York - Dining room Dinning room (1)
Lotte New York Palace - New York - Gym Gym (1)
Lotte New York Palace - New York - Living room Living room (2)
Lotte New York Palace - New York - Lobby Lobby (4)
Lotte New York Palace - New York - Lounge Lounge (3)
Lotte New York Palace - New York - Meeting room Conference (4)
Lotte New York Palace - New York - Outdoors view Outdoors (2)
Lotte New York Palace - New York - Restaurant Restaurant (2)
Lotte New York Palace - New York - Room amenity Room amentity (1)
Lotte New York Palace - New York - Spa SPA (1)

Location

Most Popular Landmarks

  • St. Patrick's Cathedral 106 yd
  • Rockefeller Center 356 yd
  • Museum of Modern Art 0.3 mi
  • Grand Central Terminal 0.4 mi
  • Fifth Avenue 0.4 mi
  • New York Public Library 0.5 mi

New York Travel Guide

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