Lotte New York Palace, New York Hotels from $316

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Families
Business
Solo

Overall Rating

Based on 3,846 reviews

Location

9.6 "Terrific location."
Comfort

8.8 "Comfort level is high."
Wellness Area

8.8 "Very nice wellness & sports facilities."
Cleanliness

8.6 "Generally very clean."
Amenities

8.2 "Amenities are good."
Bar and Beverages

6.2 "Bar is ok."
Food

5.0 "Food is average."
Value for money

4.4 "Value below average."
Breakfast

4.1 "Breakfast is below average."
WiFi

3.0 "Disappointing internet connection."

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Overall Rating

Based on 1,576 reviews

Location

9.5 "Terrific location."

9.5 "95% liked the proximity to sightseeing."

9.9 "99% liked the proximity to shopping."

9.8 "City centre within easy reach, said 98%."
Comfort

8.9 "Comfort level is high."

9.3 "93% thought rooms were spacious."

8.8 "88% said the beds were comfortable."
Wellness Area

8.6 "Very nice wellness & sports facilities."

9.0 "top-notch fitness area, thought 90%."
Amenities

8.3 "Amenities are good."

8.2 "82% thought the building was wonderful."

8.3 "83% enjoyed the lobby entrance."

9.3 "93% found the grounds to be nice."
Room

7.8 "Nice rooms."

9.7 "97% thought the view was good."

9.3 "93% thought rooms were spacious."

8.8 "88% said the beds were comfortable."

8.8 "88% said rooms were clean."
Bar and Beverages

6.1 "Bar is ok."
Food

4.6 "Disappointing food."
Value for money

4.1 "Value below average."

2.9 "71% thought it was overpriced."
Breakfast

3.9 "Breakfast is below average."
WiFi

2.5 "Disappointing internet connection."

2.9 "71% thought it was overpriced."

2.4 "76% said the wifi quality was bad."

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Overall Rating

Based on 1,807 reviews

Location

9.6 "Terrific location."

9.4 "94% liked the proximity to sightseeing."

9.9 "99% liked the proximity to shopping."

9.8 "City centre within easy reach, said 98%."

10.0 "Near to public transport, according to 100%."
Wellness Area

8.7 "Very nice wellness & sports facilities."

8.8 "top-notch fitness area, thought 88%."
Comfort

8.6 "Comfort level is high."

9.6 "96% thought rooms were spacious."

8.3 "83% said the beds were comfortable."
Amenities

8.2 "Amenities are good."

8.0 "80% thought the building was wonderful."

8.0 "80% enjoyed the lobby entrance."

9.5 "95% found the grounds to be nice."

9.5 "95% thought the architecture was beautiful."
Room

8.2 "Rooms are great."

9.6 "96% thought rooms were spacious."

9.8 "98% thought the view was good."

8.3 "83% said the beds were comfortable."

8.4 "84% said rooms were clean."
Bar and Beverages

5.8 "Bar is ok."
Food

4.9 "Disappointing food."
Value for money

3.8 "Value below average."

3.0 "70% thought it was overpriced."
Breakfast

3.8 "Breakfast is below average."
WiFi

2.9 "Disappointing internet connection."

3.0 "70% thought it was overpriced."

2.6 "74% said the wifi quality was bad."

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Overall Rating

Based on 115 reviews

Location

9.6 "Terrific location."
Comfort

9.0 "Very comfortable."

9.6 "96% thought rooms were spacious."
Room

8.5 "Rooms are great."

9.6 "96% thought rooms were spacious."

9.7 "97% thought the view was good."
Vibe

8.4 "Vibe was good."
Amenities

8.3 "Amenities are good."

8.2 "82% thought the building was wonderful."
Food

5.5 "Food is average."
Value for money

4.5 "Value below average."

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Overall Rating

Based on 346 reviews

Location

9.5 "Terrific location."
Wellness Area

8.8 "Very nice wellness & sports facilities."

8.9 "top-notch fitness area, thought 89%."
Comfort

8.7 "Comfort level is high."

8.1 "81% said the beds were comfortable."

9.6 "96% thought rooms were spacious."
Room

7.8 "Nice rooms."

8.1 "81% said the beds were comfortable."

9.6 "96% thought rooms were spacious."

9.7 "97% thought the view was good."

8.7 "87% said rooms were clean."
Service

7.6 "Good service."

8.8 "88% found the staff to be very friendly."

7.3 "73% thought the service was very professional."
Food

4.8 "Disappointing food."
Value for money

4.5 "Value below average."

3.3 "67% thought it was overpriced."
Breakfast

4.4 "Breakfast is below average."
WiFi

3.0 "Disappointing internet connection."

3.3 "67% thought it was overpriced."

2.5 "75% said the wifi quality was bad."

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Hotel type

Business Hotel

Guests recommend this hotel for business travelers.

Luxury Hotel

Guests recommend this as a luxury hotel.

City Hotel

Guests say it is the perfect hotel for a city trip.

Good to know

"Spacious rooms"

"Wonderful sightseeing"

"Great view"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

10.0

review from

Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room

Reviewed Feb 2016
10.0

review from

Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.

Reviewed Nov 2015
8.0

review from

location room wasnt clean properly by housekeeping

Reviewed Jul 2015
8.2

review from

Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.

Reviewed Jul 2015
6.0

review from

Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.

Reviewed Jul 2015
8.5

review from

Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.

Reviewed May 2015
8.0

review from

We architecture of the overall hotel was very elegant. And the rooms were nicely appointed with unique furniture. Charging for Internet access

Reviewed Apr 2015
9.3

review from

Location, ambiance, service, view, gym, and food. Mail room services and the Bellman Station appeared to be during us a favor when we asked to have our bags stored after check-out. The rest of the staff in my experience were helpful and pleasant, especially Housekeeping and Room service!!

Reviewed Sep 2014
10.0

review from

area elegance cost of room service! lack of dining areas for served breakfast/lunch

Reviewed Jun 2014

10.0

review from

Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room

Reviewed Feb 2016
10.0

review from

Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.

Reviewed Nov 2015
8.0

review from

location room wasnt clean properly by housekeeping

Reviewed Jul 2015
8.2

review from

Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.

Reviewed Jul 2015
8.5

review from

Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.

Reviewed May 2015
8.0

review from

We architecture of the overall hotel was very elegant. And the rooms were nicely appointed with unique furniture. Charging for Internet access

Reviewed Apr 2015
9.3

review from

Location, ambiance, service, view, gym, and food. Mail room services and the Bellman Station appeared to be during us a favor when we asked to have our bags stored after check-out. The rest of the staff in my experience were helpful and pleasant, especially Housekeeping and Room service!!

Reviewed Sep 2014
10.0

review from

area elegance cost of room service! lack of dining areas for served breakfast/lunch

Reviewed Jun 2014

6.0

review from

Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.

Reviewed Jul 2015

Lotte New York Palace

$316+

Video: Lotte New York Palace

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Recent Reviews