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Convenient A bit jaded. Needs a bit of a revamp to bring it up to speed.
everything was simple; check in quick and room clean and warm, breakfast good and bar on hand. Nothing was difficult or trouble for the staff who were all very friendly, convenient location Nothing - first time here but will definitely return as a halfway point for long drives
The breakfast area was too cold to sit in comfortably. The breakfast was limited to continental only.
convenience, price and location the breakfast was not good, but for the price we paid it was probably what we should expect
Very clean and staff good. Don't expect a full english, but for a quick cereal or sausage sandwich it's ideal.
Convienient Noise of the M6 which could only be 500 metres away! Due to noise of motorway you could not open your window so it was extremely stuffy in the room. We opened ours and put up with the constant drone of heavy traffic.
Drinks extremely expensive.
Helpful and curteous staff. Standard of decor and cleanliness of the room/hotel. Breakfast was plentiful and replenished without having to ask for more. Overall very good value for money.
The staff were very friendly, the hotel is in a good location and is very clean. Excellent venue for business visits. Road noise can be bad if in a room near the M6.
Easy reach of motorway Very badly stocked bar
The introduction of hot food at breakfast and the variety of breakfast items The small space allocated to obtain your breakfast. Very crowded. Not well planned out for volume clients
Price. Would have liked more choice at the breakfast!
The modern looking and clean rooms and facilities on offer.
The room was freezing during the night and no extra blankets!
Clean and well located for my needs.
It was very clean. Nice shower in room, and the bed was lovely and comfy There was nothing to dislike . It would be a good idea though to have a selection of sandwichs or light bites, and tea, coffee available for evening. As we had to go to macdonalds to eat and my husband does not like that food.
Much quieter this time, had pieceful night, not rushed in morning to vacate room Heating gauge seemed to be broken could not turn down the heat.in my room
Just excellent value. The fact that a very good continental breakfast was included made life so much easier for us as we needed a prompt start to the day.
Specified non smoking room . Given smoking room that stank.
Helpfulness of the staff. Comfortable room Nothing
The room and facilities. Wasn't told at time of booking that they were in the process of changing franchises! This meant the the menu was very poor for selection and the bar had limited alchol!
the peace and quiet. in the confirmation it said breakfasts vary - truth - breakfast is self service in your room with what you buy yourself. this was not explained.
Fantastic value for money, great leisure facilities, amazing house to stay in for 6 people, would re-visit and highly recommend, thankyou
every thing, quality cleanliness quite, peaceful
All fantastic, will be visiting again for more than 1 day. Loads to do on and off site. Well worth a visit. Accomodation 5*+
The peace and quiet. Having to face the a38 everytime you wanted to get in or out.
everything the cabin was gorgeous could not believe the value for money superb
Location, setting, value for money
Facilities in the apartments excellent standard. Grounds very well maintained. Bed very hard. Not very good sound insulation between rooms.
Very nice place plus there was something to keep children occupied there was crazy golf or tennis there was a swimming pool but the times for children using the pool didn't fit in with or stay. If we are back in that area again we would stay with you again and stay for longer. Found the shower hard to use but got there in the end.
The room was warm and comfortable and the reception staff were very polite and hospitable The service at breakfast was extremely slow
Polite, friendly and efficient customer service
Good hotel, very clean with a good staff base Nothing
The staff were very friendly and helpful. All in all it was a decent hotel and I would stay there again.
Attention to detail in the exceptionally well presented hotel was a real surprise from mints on the pillow upon arrival to music piped all through the bar, loos and restaurant.. The service was second to none
Nothing was to much trouble, the staff were fantastic and the food is superb. Air con in the room wasn't working and the room was quite hot.
Excellent customer service topped-up a very pleasant stay. None
central location Friendly and accommodating staff good and generous breakfast Rather slow service at breakfast
Staff were helpful. Good freshly cooked breakfast - a welcome change from the usual buffets. Breakfast service very slow, I had been seated for 15 -20 minutes before a waiter arrived to take my order. It wasn't clear whether I should help my self to coffee or wait for service. Air conditioning made the room very cool in the evenings.
Friendly and helpful staff - Clean rooms.
the atitude of the staff was very good and remained so under pressure, the rooms were top notch and seemed a shame to use them, the design /layout of the ground floor was well thought out, a brilliant stay. being a man that is under the watchful eye of the wife in reguards to my waste line i was looking forward toa full breakfast however whati got was very nice
Excellent situation and very friendly staff Parking facility was not made clear that the cost was £1:00 per exit, not as stated £1:00 per stay.
The staff were friendly and helpful I disliked nothing
The room was excellent, as was the car parking factilites There needs to be more Staff at Reception not one booking people in and serving drinks and food.
Clean and friendly within walking distance to resturants and bars N/A
Excellent value for money delivering to very high standard None
Very clean & comfortable hotel When I went to book in there was no record of the booking through Active Hotels. Luckily there were still rooms available then to rebook!
The staff were very friendly and efficient, and the cleanliness of the hotel was excellent, I know its a new build but its very nice, the location to the snowdome was fabulous for us. Limited choice at breakfast, my son is autistic so didnt have hot food on the 2nd day, and would like a small fridge in the room. Other than that, whats not to like?
Modern & Clean Poor catering facilities. would have liked better dining facilities and meal choice in the evening. Continental breakfast fine.
Good hotel, great design to match snow dome theme. Double bed too small and too bouncy. Quilt too small.
Very clean and comfortable
clean throughout polite staff firs t class breakfast conveniant location for town and roads comfort best hotel we have used for many years no bad comments possible
Clean room My sink taps weren't working properly
Efficent, clean, friendly None
Great value for money. Excellent customer service would deffinitly go back!! Was originally put in a somking room which did smell of stale smoke. When we asked to move though it was done straight away with no problems.
All was good, I would recommend your hotel to friends None experienced
Overall it was great value for money. The inclusive breakfast choice was poor.
Good location for visting freinds and family, clean and good price The only thing I would have liked is a bath in the bathroom and not just a shower!
Nothing, I couldn't wait to get out of there! I am making an official complaint. It was horrible. I turned up and the bed sheets still had marks on them! They clearly hadn't been cleaned. That is completely unacceptable and totaly disgusting. The breakfast was horrible, the scrambled egg I could only take one mouthful of cos it was so salty, you could see the crystals there was that much on it. Bacon and scrambled egg only also doesn't not consitute a cooked breakfast. My second day I actually went somewhere else for breakfast it was that bad. I also had numerous problems with the stupid key cards and had to have it replaced more than once cos I couldn't get into the room, whats wrong with a normal key!
Clean, presentable, friendly, good size room and bathroom, decent power shower A funny smell like bad drains from the bathroom sink
The staff and service were great. The food was excellent. The room was nicely decorated and spotlessly clean. Great value for money. The only thing that would stop us staying there again is that the mattress was a little too hard for our comfort.
The room decor was very nice, it was very clean and the staff were friendly although there was no where else to sit as there was a function in the dining room/bar...
Room was as shown in the picture and very comfortable. Was able to order food from the restaurant and eat in the room, which was very nice and reasonably priced, breakfast was very good signal strength for the free wifi was to low for me to connect nd car park was to small for company van, but public car park very close and free between 18:00 and 08:00 which was ideal.
Room was very clean, staff were very friendly and helpful, excellent breakfast.
The breakfast was superb parking was a problem on one night
we wish we could have stayed longer.
staff friendly and helpfull. On arrival I was not able to access hotel reception all dark and looked closed no bell etc.
Room was excellent and so were the staff who were efficient and friendly None
The rooms are very spacious, and having a choice of bath and shower was important to us, good value for money, breakfast very good plenty of choice and service at breakfast excellent. confusion wether to wait at a table and wait for service or to order at the bar, felt a little bit invisible on the first evening, staff appeared to not want to serve the us, and when we asked where do we order (as a hint that we where ready to order) they told my partner it was up to him where he ordered and then quickly walked away. Wether this was due to them being busy I am not sure, however second evening was better but I did notice they where not as busy on the second evening. Breakfast staff could not have been more attentive without being overbearing they were excellent.
very friendly n/a
Dinner and breakfast were lovely. Rooms were large, and extra blankets etc were provided which were really needed for cold snowy weather. Staff friendly and helpful.
speed of breakfast,Hotel staff where freindly, room was clean no sign telling you that if there was no parking avilible at the hotel front there was extra parking and where it was in the hotel grounds
The staff were just excellent and really went above and beyond. From accomodating my childrens schedule with an extra early dinner, to really making everyone feel welcome, it was wonderful to stay somewhere so personal after so many faceless corporate hotel chains. Not at all.
I stayed in annex at the back of the hotel (motel style). Rooms were warm and cosy WiFi still not working. Big problem for a business traveller.
Full English breakfast, clean bathroom with fresh towels, friendly staff. The floors made alot of noise when walked on so could hear people walking through the corridor.
Easy to access my interests
The staff were very friendly and helpful.
Very friendly staff, excellent food and beautiful period Manor house.
Friendly and helpful service. The full english breakfast was fantastic.
The pleasantness and helpfulness of the staff Nothing to dislike
very impressed by the warm welcome to my wife and family on arrival. Food was excellent. Generally very comfotable & friendly hotel. would have preferred a swimming pool on site. Otherwise can't fault the hotel.
The surroundings The menu needs to have more variety
The location of the hotel is fantastic as it is in a quiet placE that also gives you the chance to walk around. The staff was really friendly and helpful and the service in the restaurant including the food was great. I would have liked if the room was bigger and if there were more luxuries in the bathroom as to get the value of the money that were spent.
Comfortable room, well equipped, friendly staff. Very good value for money. Meal very good but too much and took too long. Service a little amateurish.
lovely situation beside the canal.Good restaurant, nice place no
Everything absolutely excellent, reasonably priced and very nice bar food.
Excellent value for money, lovely room, and very helpful and friendly staff
The restaurant was first class
The room was large, beds very comfortable, pub was adjoining hotel Nothing
Room clean, spacious & quiet which is what I needed! Swift checkin at 2pm. The score of fair for the room, was purely due to a little bit of a drainage smell in the bathroom, bath tub tiny although I managed! No digital tv channels only 1-5.
Clean and quick check Fire alarm going off at 3 am which ruined my nights sleep, caused by "very sensitive smoke detectors" triggered by receptionist kettle.
Staff were friendly enough.Comfortable bed. Good shower. Location was handy. Only place with rooms at the time. We paid £15 for two breakfast's but the receptionist forgot to give us a token so we had to pay £21 for a full english and continental (rip off!!) but was only refunded the £15. Only one set of towels and two coffee sachets for two people. No freeview channels and no phone in room to call reception. If you just need a room for one night it's ideal, just avoid eating on the services.
Nice big rooms - all the basics Shower gel run out on one night
Waking up and going home
Helpful staff, clean room Old tv with only analogue channels
Overall the hotel was ok, but 2days after my stay I received an £80.00 parking fine and at my cost to a premium rate line I managed to clear this up! As an individual who regularly needs to stay at your establishments through my company business I suggest you find a way to resolve these issues. So as you can imagine I was far from pleased.
It was comfortable and efficient. The staff were pleasant and the price was just about acceptable
Friendly greeting at reception on arrival. Dirty toilet in bathroom.