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Design and calm place. Our Room was quite small and the Hotel is quite far from Hamburg city 20km!
The hotel staff were excellent - very friendly and efficient. The rooms were lean an comfortable, and great value for money!
Nice staff and breakfast Hotel is in quiet far from city centre - getting to closest u-bahn station took about 20, riding it to the centre - about 30 minutes.
Booking by your site didn't reach the hotel.
Nice staff, room and breakfast
We liked it quite a bit although the weather wasn't the greatest. The lobby and dining room were very pleasant and we enjoyed our time there. The bathroom was a little small but other than that we would gladly stay there again.
The hotel was very pleasant and with all the amenities needed. The restaurant was particularly good. All the staff was courteous and helpful.
It is an excellent hotel. The breakfast buffet is the best we had in Europe for our 2-month trip through Sweden to Portugal and back.
I liked the high quality of service, very nice and attentive staff, very good food, nice size room and clean bathroom. internet access was not free, as in other hotels
Excellent staff. Very good food and the best sangria Ihave tasted so far. Hotel is close to the highway. On the other hand one can have a nice walk close to the woods.
Location There was no minibar in the room.
Excellent service in the reception and restaurant. Excellent restaurant food. Lovely outside bar/restaurant area. Comfortable room, and with a walk-in shower, ideal for a disabled person (1 in party). Great value for money with a relatively small bill at end. Lovely experience. Thanks.
We thoroughly enjoyed our stay. The staff were very friendly, service was very good. Restaurant and facilities were also very good. Staff at restaurant was also very friendly end very good serviceI would gladly go back again. no
trees round the hotel no
Superb hotel. Good value - would book again without hesitation. Large, well appointed and clean rooms. Great welcome, staff very friendly and helpful.
The spacious room with spacious bathroom, the marvelous breakfast, perfect English by the manager and staff, warm welcome in the deep night, parking place free of charge.
Friendly staff and ambience. Excellent breakfast, WLAN and garage/parking included in price. Clean and quiet room. Not very close to Hamburg City. However, easy to reach by car.
Good location, nice caffe shop , rich breakfast Very small single room, no place to move
This place was great! Clean and comfortable rooms, friendly staff, secure parking, excellent breakfast. The bottled water, fruit, and candy in the room was a nice touch. No, it was perfect.
value for money breakfast
The staaff was exceptional and the rooms and hotel itself were clean and neat Nothing to complain about
the staff are very nice and kind! the breakfast is very good.
Everything, especially the service - genuinely friendly and helpful. This is the best 3-star hotel I have ever stayed at, and certainly deserves another star.
A very nice (included) breakfast every day and a family room were important to us. An excellent value. The only downside is the relatively remote location, but if you aren't afraid of the bus, then it's not hard to get there.
The beds are a little bit small but acceptable. The location. Its surroundings are not proper for family to stay. (Many sex/porn shops are there on the way to central station.)
very nice hotel with no negative surprises. nice and clean rooms with good breakfast. i saw some people having discussions on checkout, which were resolved in the favour of the guests ... just double check the bill on checkout
the friendliness of the staff and the excellent service level the room was a bit cold, central heating issue the constant tic-tac noise in the room at night hours
Close to metro station; friendly and helpful staff; Wiener Kaffee with Austrian flair I missed a door or curtain for the shower
The hotel was extremely clean, the staff were very friendly, and overall, it was a pleasure to stay in this hotel. None.
It was modern, the room was a high standard and relatively spacious. It was convenient for transport links.
very friendly service, good food
location, friendly service, cleanliness none
lately renovated (?), good design, no noise.
It has a spa. Horrible internet. Unfriendly staff.
Great location close to central train station and Berliner Tor station and excellent housekeeping service - room was very clean.
I liked the cleanliness of the room, comfort, good mattress. Metro station is at the hotel corner. Indeed excelent N/A
A new hotel with great location - easy walk to city centre , or right next to subway stop. Very helpful staff.
New hotel located near city centre. Small rooms and long waiting times at reception, need more staff!
The room and the hotel are like a million others. No useless details or particularities. In a weird way, such emptiness makes you feel at home. Though the entire hotel is smoking free, the room smelled of cigarette smoke.
The hotel is newly built and in very good location. The rooms was very small and services provided there are very poor.
comfortable and stylish.
close to metro station, good both for businness trip and/or city tour there were no safe in the room, also soap was missing. nothing special since i'm used to travel with my one stuff ;-)
location, great breakfast (good value for money), rooms small but cosy and comfortable, the lobby's design The offer of drinks at the bar
The staff was perfectly attentive and doing a great job
Great location, friendly staff, hotel combines historical and modern. Close to many restaurants and shopping. Big armed Bus stops in front of hotel. Food and beverage were very good but pricy however, typical of a 5 star hotel.
Staff Dennis , swatrz And läunga will make us come back , very warm staff very sweet . Outstanding staff
Well located. Impressive foyer and lovely fireplace I accept that I had a room which was on special, and assume has not been refurbished. The bathroom was perfectly fine but the bedroom was slightly dated. Torn curtains, old carpets. One large blanket would have been better. Bathroom robes should be standard.
The breakfasts were excellent The room was basic and needed redecorating
Location, view, staff price
Hotel needs a lot of work and updating . Lobby carpeting very shabby and dirty. Rooms were not at all attractive and had a musty odor. I would give this hotel 3 Stars definitely this is not a 5 Star hotel.
The Hotel Atlantic Kempinski Hamburg is one of the Classic Hotels with a history of over 100 years. Great location, great value of money, kind staff, extrimely clean roon, free internet at the business center.We will always go back. Breatkfast is rather expensive (33 euro per person)
Very traditional, amazing room sizes, Renovation is on going on this traditional/historical hotel, they should respect a little bit for the resting hours of the guests during this renovation.
When visiting the hotel by car, the several roadworks and one-way streets arount the hotel make the journey more arduous than necessary.
I had a room, which was in a bad condition. For a 5Star-Hotel this in inacceptable
meeting Udo Lindenberg who lives in the hotel rooms need serious update
weekend brackfast and view of the hotel and room luke view the number of somking room in the hotel it should be less comparing with non-smoking room
The concierge staff were wonderful, always greeted you with a smile and were very helpful. The staff of Le Spa were also very friendly and made us feel welcome. The cleaning staff did a wonderful job every day aswell. The location was great, you could go for a run around the Alster Lake and the hotel provided water, fruit and towels in the reception when you had finished your run - that was a really nice touch. It was very expensive to stay there and we could not afford to eat in the restaurant. Likewise breakfast was extremely expensive (it is not included in the room price) which was a shame as the restaurant has a beautoful view over the Alster Lake
The fantastic back massage at the Spa! The jacuzzi was out of order for duration of weekend break.
Indoor pool was great for the kids since the weather was terrible, bed linens were excellent, great large bathroom, and larger size room overall! Weren't able to check in an hour early after we arrived from our overseas flight with small children. This would have been helpful to our travel situation.
The food in the restaurant was extraordinary and all the staff members were well trained and very courteous.
The hotel staff, especially the concierge were very helpful and courteous.The buffet-breakfast was very extensive and rewarding. The room was quite comfourtable with a nice view. The window panes overlooking the street are not insulant enough against the traffic noise and the wind. The curtains were moving even though the windows were shut.
The spa facilities They took the bathrobes away after the first day, and accidentally my white shirt too
Friendly and professional staff, Recption staff was outstanding smart, informative and precise, Cleanness of bathroom was a bit weak, Cleaner has overseen some marks at mirror , in toilet and bathtop...no quality check?
The place was clean and tidy, with a giant bathroom and nice shower. Included an umbrella to borrow and many other amenities in the room. Transit was further away than expected and the lower rooms have no view of the lake due to trees.
A few problems in the room were sorted out in minutes. Extortionate internet rates. Business Center out of the way and poorly equipped.
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
everything excellent! no
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
Fast invoice printing at the checkout.
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
Friendly staff, easy parking, clean room. On the flightpath which woke everyone up at 05.00.
Very nice place. Great value for money, breakfast with salmon and everything included. Comfortable rooms, friendly staff. Would not be the best choice for people who like to sleep till late in the morning. Attached stables with horses means some noise from about 7:30 even on Sundays. Luckily no problem for us ;-)
We liked the location of the hotel and the provision of free wifi. We did not like the fact that a cement mixer started up at 5.00 a.m. and workmen outside our room were noisy from that time onwards.
The hotel is near the airport (convenient), but this means it can be noisy when planes go past. There is no aircon in the rooms, so yuo need the windows open when it's hot - that's when the noise matters. Also, there's not much within walking distance of the hotel - but the adjacent restaurant is ok.
lovely to be close to airport and same time away from the big city. Bathroom was great and breakfast was super. Very nice hotel we loved it well the sound of airplans was sometimes to much but it was good that they dont fly during night!
The staff were great and very helpful - and the breakfast (continental) has a good selection. There are no coffee/tea making facilities in the rooms and most importantly - double rooms are actually two separate single beds.
Cleanliness of room, nice restaurant. Only the fact that there was a bad stain on the rug next to the bed.
Friendly, welcoming staff and clean good size rooms. Free wifi also a bonus. The noise from the planes was no problem, the room seemed well sound proofed, might be different in the summer if you have to have a window open though. For the price definately no complaints. Bar was closed by 10.30.
good breakfast, good restaurant for dinner.good surrounding. but far away from the hamburg center.
Fitness facilities, restaurants Cigarette smoke in lounge area.
Very friendly, especially the cleaning lady (Amina), she helped with the extra needs for our infants The SPA was officially closed, yet they took us but the conditions were very bad and unacceptable (noisy, humid). however, they did not change us when we showed our disappointment.
I liked the atmosphere and the hotel staff The beds are hard like beton and we felt really uncomfortable whensleeping
Great location, nice facilities such as a well equipped SPA and wellness area.
The brasserie serving lobster and the cocktail bar.
The checkin was really smooth and my requests on booking had been noted. I got the ideal room and was generally very impressed with the staff and the knowledge of the area. One of the concierges was a lot more polite and knowlegeable than the other but overall the staff were fantastic Once we got them trained as to what toast was and that it should be cooked on both sides and that eggs sunnyside up meant they should be soft it was great!!!!!!
very confortable hotel and very well located, close to the center and shopping area but very quite there were many events ( conferences) into the hotel, so sometimes was difficult to reach the reception because the hotel lobby was used as meeting point for participants
Location, Beatiful wellness centre, nice lobby, good facilities, friendly staff
Good location and excellent amenities Restaurant and bar prices are expensive in the hotel.
Very clean rooms, spacious and with good beds.
good position, close to the route; very friendly staff; very clean; excellent breakfast strange to see still single bed even if this is a single room, specially because the room is big enough to have a double bed
Helpful and kind stab. The room was ok, the mattress was a little bit hard. There were two armchairs, which is unusual like it is that the television wasn't placed in the ceiling !!! Absolut beautiful breakfast. ... no !
I liked the wonderfull breakfast buffet. The very friendly staff. The location close to Hamburg Airport Nothing I didn´t like :)
politeness and efficiency of the staff, good value for money
Very good hotel, would recommend to everybody visiting Hambourg.
We were able to get the room before noon even though we had only expected to be able to leave our car to the hotel at that time. Very nice, clean room. In my opinion very good value for money; good breakfast, stylish room and hotel area overall, good access to Hamburg with underground relatively close by. This was not especially a family hotel even though the ability to warm some food in the apartment kitchenette was a plus.
Restaurant closed on Sunday
Very quiet and well organized hotel. It provides everything you need for a short stay. Staff at breakfast had a hard time deciding what to do because there were a large number of guests.
Very nice and friendly staff, excellent breakfast, very good price/quality for a 3 star hotel - it was a pleasant surprise to us. When travelling with your own car it is easy to get around from Norderstedt - both to Hamburg city or to countryside. Only few parking places, the road on the front side of the hotel is quite busy and makes bit noise to the rooms on that side.
I think the location, the comfort, the luxury, the morning buffet, everything was very very good, and I want to come next year again.
Thought that the breakfast was delicious. Loved the pool and sauna. Jaquzzi was cold.
Very nice hotel, very design, very comfortable. 21€ per day for the Internet, this is pure robbery!
The Hotel Spa facilities were disappointing, the pool was cold and the jacuzzi too.There was no one to greet us to show us around the Spa or explain what to do and what treatments were available. The bed in our room was very small and the toilet area in the bathroom smelt of urine, which was unpleasant. We were awoken at 2.30am till 3.30am with noise. Would have liked tea/coffee making facilities.
Location, style, staff, breakfast, bar with atmosphere No
Beautiful room. Good breakfast. Style of SPA -stronh green-orange colour, but anyway pool was good.
the friendliness of the staff is outstanding. The design is great too. The bathroom set up is not practical although it looks great.
Booked on the recommendation of my partner who'd stayed there on business and wanted to go back! Really enjoyed our stay, staff were superb and couldn't have been more helpful.
Breakfast was ok. The rooms were too cold.
Hotel was clean, comfortable with well apointed rooms. The included breakfast was generous with a wide range of selections
friendly and helpful receptionists. needs a restaurant open for lunch & dinner as well.
Nice location - near the train station Piano bar with talented pianist Good buffet breakfast Inclusive public transportation ticket, first three days! Very, very, dated decor Separate areas of hotel, awkward Not good view from rooms in the back A bit of rudeness from staff a check-in
Excellent sound insulation. The staff are courteous, the location is very good, the breakfast is ample and the beds are firm and therefore very comfortable. The TV selection is very limited and the quality of the reception is poor - or maybe it is just time to replace the sets. It would also be good if there were Internet access form iPads in the rooms as well.
The breakfast, the room, the location, the free city transportation No
The hotel is really good. Breakfast - excellent! Room - comfortable. Separate toilete and bath in the room is rather strange detail.
the location of the hotel nearby the city center/shopping area - the breakfast buffet
The location; facilities and hotel staff No
I was very pleased that when we arrived the temporary bed and crib for the baby were already in place. A nice touch.
Location, Internet does not work,stay 4 nights and managed to be connected 1 hour. Same was reported several times to the hotel's front desk.
Location was fantastic.Breakfast quality and selection was exceptional.
Very good service, nice and helpful personell in reception helping us with the arrangement of day/evening activities such as visiting Blankenesee and the geart show Der Köning der Löwen :)Great breakfast. Honestly nothing more to expect.
Very good breakfast! No
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
Spaciousness, decore, location, staff, facilities all excellent
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
The position near the water was great. nice friendly beer bar. Room was small for the price, and there was repairs being carried out
It was very quiet with good heating (in a rainy, cold period). Free internet was an attraction though having to renew your ticket every 2 days was a bit annoying. And it was very convenient to transportation and the waterfront.
Very good value and good location
Nearnes to transportation . All of them, including interesting areas in the sourounding. At the begining It wass dificult to find the address, as It has no visible announcement. I came in walking from the Train station near by. and pass by with not notithing it. The internall access to the room wass measleading, both ways, to go to the room or to leave it, out of the building. They should be improved .
Good breakfast. Tasty food and great view from restaurant and bars. Smallest Carpaccio I’ve every time eat.
Location. Breakfastbuffet no value for money.
Hotel has very convenient direct connection with airport by using S1 Bahn. City round tour stop as well as river tour are close to hotel. I will appreciate if breakfast will be included in room price.
Pleasant historic hotel with new tower room if you prefer modern feel.Next to rail or metro link so can be at town hall sq in 10min.Also city circular tour bus and harbour cruise tour are 5 mins walk down some steep steps.Only 25euro taxi and 30min to airport.Can get train too. If you like to sleep with the window open then you will need the hotel supplied ear plugs! There is quite a bit of road rail harbour noise but that is the trade off for such a good location.The closed windows are triple glazed so it's quiet enough when closed.Would happily stay again.
Nice location overlooking the harbour and its activities, convenient for S and U bahn and walks on waterfront and St. Pauli. Plesant quiet location and nice decor (semi maritime romantic). the room Captains class was very spacious and comfortable Coffee/tea in the room, or access to a less exclusive coffe shop.
Staff in restaurant were very welcoming despite the fact we were delayed en route and only arrived as the restaurant was due to close. Wonderful dinner and extensive breakfast in dining room with wonderful view. Our booking was for a room in the historic part of the hotel. We were 'upgraded' to a newer separate part of the hotel which was in fact disappointing as it lacked any charm and the air conditioning was not very effective.
receptions so frindly and helpfull , decoration very nice loved it they cleaned my room without changing the bed sheets for 3 days same even the tawel just first day changed.need at least catel for hot water in the rooms.
Excellent. Very new and clean. Good position. Rooms a little bit small. Caos during breakfast.
new, tidy, good design, comfortable bed, liitle bit small for two but perfect for one Breakfast was ok, but not big choise. The problem is that it is too much people during th rush hours and it was not easy to find a place to seat, queues for coffee, etc
The hotel is brand new and is very well done. You cannot be the price and the café latte is fantastic. I fear that because of the great price, in a few months the hotel will be torn and tattered
veryu good location. good breakfast and value of money
the location is really good - cl;ose to the historical city center (10 minutes walk), to the Reeperban (10 minutes walk), to the Winter Dom (the same). the enarest underground station is very close. The room is not big but new, light and very comfortable.