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I spent a little extra on this hotel because it got good reviews and I will pay a little more for quality. I was grossly disappointed with this hotel. We pulled in, and were literally the only car in the hotel parking lot - and it was midnight. There was no hot water for a shower in the room so we suffered through freezing cold showers. When we checked out, we told them about the cold water and they just made a bunch of excuses as to why the water was cold without any apologies or reimbursement. A truly poorly managed hotel.
Comfortable beds, jacuzzi in room, seemed over all clean. Stand up shower is tiny and outdated. Cheap and skimpy on toiletries. Did not have extras like razors or tooth paste. (not even for sale) Also only provided 2 in 1 shampoo / conditioner. Wish the shuttle ran later. Staff was borderline ruse, but kept enough to make a huge issue.
Little to no water pressure (they provided a written explanation as to why this was at check in, but it would have been nice to have this information up front when booking the hotel room). Rooms weren't very clean, the bathrooms didn't even have a counter or anywhere to put your toiletries, and the shower had no barrier to prevent water from spilling onto the bathroom floor. The TV remote didn't work either.
Close to Foxwoods Worn down room. Expensive.
We got to check in at 11 am. Close to foxwoods, free shuttle Website said free continental breakfast but it was not true.
Very friendly and informative staff.
Cleanliness and quietness -
The room and arrive was great I'd def book there again Noisy neighbors
Jacuzzi Tacky Italian decor
Jacuzzi tub was definitely worth the money. It looked like Caesar's in Atlantic City, except much more personable. Had a leak right outside our room, but we're glad it was outside and not inside the room. Breakfast was not included.
Room was better than expected for money we paid. Room was very clean and queen beds were comfortable. The staff/service is terrible. We booked the shuttle to a casino for 930pm but when we arrived 5 minutes early they left us while claiming the people from our room had already boarded the shuttle. They had no way of verifying and making sure the right people boarded. My girlfriend had to wait in -2 degree weather for th next shuttle. Also there's breakfast until 11am amd we arrived at 1055 to get something quick to eat for the ride back and they said it had already closed. Why say it's opened until 11am but close earlier than the advertised time. Entire staff and manager seemed unorganized and unprofessional.
The casino shuttle and waffle maker in the morning make this place! Less then half what you pay to stay at foxwoods. I'd definitely go back. Nothing I can think of.
Rooms are in horrible condition with stained and threadbare furniture. Rooms are not clean and lacking in basic supplies such as a cup or some tissues or bath mat. Mattress did not fit the bed frame, and they used queen sheets which did not fit the king mattress. The carpet was wet in the morning after it rained. the room we stayed in was after asking to switch from one that was even worse. Can't believe I even stayed there.
Staff is very friendly. Room was fine for a short stay. It had mostly 20 somethings that I saw. Was not bother by people coming or going late at night.
The location was convenient to Mystic. The room was dingy. The furniture was disgusting.
Views, comfort and amenities I asked for a non smoking room because I have a respiratory issue. Even though the room had no ashtrays and the sign in the hall said no smoking it was obviously a smoking room recently. There were no other rooms available. At checkout I complained and they acknowledged that the floor had recently been changed to non smoking. Unfortunately, I was sick for 3 days after checking out... If it wasn't for that, our stay was wonderful.
Beds unfortumble room noisy
We loved the view from our room on the 30th floor (top floor). If I were to do it again though I would reccomend future guests to ask for a "woods view". The bed was extremely comfortable & the bathroom was spacious complete with a glass enclosed shower and separate toilet area. Unless you were to use your Foxwoods points Kayak was a much better deal. It was better than the quoted nightly rate (w/ AAA discount applied) that I received from the hotel itself. Also the newest addition to the casino, Tanger Outlets, has an entrance very close by. It's to the right of the small food court & you can't miss the Broadway inspired marquee sign. If you or whoever you're traveling with are shoppers then this is definitely the place to visit. Stop by the Information counter first to inquire about their coupon books for additional $ savings if that interests you. I didn't like the additional up charges from the property $19.49 per night extra & $100 (refundable) security deposit. It felt like I was getting nickel & dimed before I even got to my room. Then come to find out the pool on property is seasonal & the only other one on property is inside the GSpa located on a lower level. So I go there with my girlfriend & there's another charge; $15 a piece for day passes to access the spa ($25 for non hotel guests). I mean what the hell DOES the resort fee cover then? The only other point (for which I removed one star) is location. Fox Tower (formerly MGM Grand) is a hike from the main gambling options & action @ Foxwoods. Although there are slots, table games, multiple dining options & a nightclub right downstairs the real heart of the casino (in my opinion) is on the other side. It's a lengthy walk or grab the free shuttle that transports guests all over the property (every 10-15 minutes from hotel lobby). Overall though, we had a great stay at the property & the likes definitely outweigh the dislikes. Just good to know all the fine print & details before you get there so I figured I'd share.
I always stay at the Fox Tower when visiting Foxwoods. I find there to be less children and family running around because it is not directly near the outlets . Love playing the slots here and black jack tables are not always super crowded . Great spare of the moment trip on a Thursday because hotel prices are not to bad . Hotel check in is always so slow Everytime I go besides that Fox Tower is my favorite.
The spa is amazing The restaurant selections were same. Not really healthy options The wait for housekeeping and them not showing up was unacceptable at 500.00 a night.
The hotel package we used for the weekend there was well worth it. Even though our time was spent roaming around and exploring as many places as possible it was nice to return back to the Fox Tower. We also met a guy by the name of Michael H. Gaudreau and he is the Concierge Representative. Very awesome guy! He helped us out with our bus information and was very welcoming and calm during a stressful situation. Time flies when you're having fun. :(
Beautiful clean room. Amenities were great. Table games affordable. Waited in line at least 45 minutes to check in - unacceptable.
Staff was nice, valet is very convenient. Pillows were flat and not comfortable at all. Very expensive and looks nice when you walk in, but then they cheap out on the bedding and shower didn't work well. The tv was placed awkwardly at the foot of our bed. Foxwoods is HUGE... I think we walked 2 miles to get to a restaurant for dinner. Intense workout.
Great time!!! I wanted to win more money lol....
The staff and the casino So noisy i could hear the club from my room on the 14th floor. And price was not worth it 681 for 2 nights now good
The G spa was great. That it is ecpensive on the weekends
The location The lack of cleanliness on the beds ans furniture. Nobody wants to lay there head on other people's hair. I was moved and the next room had stains on the couch and a bit less hair on the bed than the one before. My family member had the same issue in the other room we rented.
Very convenient to the casino. Quite pricey.
Clean, big room, very nice maid, check-in was quick,early, and painless check-out was not so easy or quick or painless, actually almost ruined our stay
Dinner at Michael Jordan's was Excellent! Too much smoke - need to increase the 'smoke free areas in the casino or at least have the smoke free closer to the hotel lobby so you do not smell it when you are shopping or eating in the main area.
The staff were very efficient and pleasant. We had all questions answered promptly and with a smile.
The ability to get a break from reality Lighting in bathroom was too dim
we were thrilled to get an upgrade to a suite upon arrival. the front desk staff was wonderful - taking some time to make sure our stay was exceptional. We can't wait to return to Mohegan Sun.
great place will come back again...way too far away though no
Entertainment big plus/ Security checking room cards, staff Bathroom cleanliness with hair over shower wall
The valet parking staff went thru the stuff at the back seat of my car.
the overall service and accommodations
Clean and decent size rooms with separate sitting area , awesome . This will be he place where I'll stay when I do return to visit . Thanks
Pillows and mattress are the best! I could not control the room temperature. It was very cold for our taste. There was a thermostat, but it did not work.
I love the rooms and the service Everything was grrat
We always enjoy our stay. Everything always goes smoothly. Price is fantastic so is the staff. Nice n quiet n very comfy. This one time though we had to switch rooms because we found hair under sheets n bathroom floor. This never happened before n got moved right away to a clean room.
Large rooms, a lot of space. Bathrooms were dirty. Not renovated like the rest. Tiles broken in shower, no handlebar. Dirty tiles
Located 5 min away from Mohegan Sun w a shuttle running every 30 min until midnight. If you plan on returning after midnight taxi was $7 for the two of us. The free breakfast was good w lots of selection. It does get busy and if u cannot find seating you can ask for a to go box to bring breakfast up to your room. The kitchen is open 24 hours so if you are looking for a midnight snack you can order from your room and go downstairs to pick it up when it's ready. The staff were very friendly and helpful. The lobby, cafe area and rooms were updated and kept very clean. We got a room w two queen beds and it was much larger then expected. There was a good sized sitting area w a pullout couch and the room was able to to sleep 6 people. Overall a great place. I have a bad back and the bed was too soft for my liking but my 16 y/o daughter thought they were very comfortable. It was a little pricey totaling about $235 a night. The prices may have been inflated since we were there for a concert.
All rooms are kind of like suites, with a separate sitting area and sleeping area.
clean, quiet, upscale decor, great pillows and mattress, healthy and delicious breakfast,very friendly staff Need a platform somewhere in the room to place luggage
Hotel was clean, comfortable and decor was simple. Asking $3.50 for a small bottle of water is robbery. Lobby is inviting, breakfast is decent, although coffee isn't that good. We got an extended check out which was nice too. The front staff were morons. They told me there would be no "hold fee" on my credit card (I asked the gentleman three times to be clear and he clearly told me no) and I found out at check out they dish old $50. When I spoke to the girl at check out that I was misinformed, she smiled and shrugged her shoulders and said nothing. That was infuriating. I would have liked a "there must have been a miscommunication". She had no clue about anything. The shuttle service is a joke. They have 1 can that holds 20 people max (if that even) and we had to sit on laps to make he midnight shuttle. They charhe$3.50 for a small bottle of water! Even by NYC standards, that's a lot.
The staff was fabulous. They were very efficient, courteous and friendly. Our king bed room also had a small kitchen and sitting area and the room was very clean. They also have a wonderful free continental breakfast that included french toast and Egg McMuffin style sandwiches. There is a free shuttle to the Casino, but we drove over ourselves as it is only about a mile away and a quick drive to the Mohegan Sun Casino/Arena. We will definitely stay here again and highly recommend it.
The room was spacious and clean for a good price. The bathroom could've cleaner.
very close to foxwoods and shuttle bus that takes you every hour. Clean and cozy rooms.
The whirlpool tub was amazing! There was not a thing I didn't like!
Shuttle service to the casino was extremely convenient.
Hot tube was nice but wish the pool was open The pool was closed
A mile from Foxwoods! Breakfast served until 11:40. Bar in hotel. Very large room and bathroom. Toiletries like makeup remover wipes in the bathroom ! Dunkin donuts across the street. Small TV. We may have gotten a handicap room but we enjoyed the space.
The staff was noticeably friendlier and more efficient than some at other hotels. Check-in person was genuine. Bar and restaurant staff was also efficient and friendly. Room was comfortable; bathroom is small but efficient.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
It was clean and spacious... n/a\
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
I liked that it was close to downtown Mystic as well as some excellent wineries on the CT Wine Trail. The hotel was under renovations and we heard hammers pounding while trying to take a nap on a Saturday afternoon. Also, the included breakfast left A LOT to be desired. Egg white sandwiches on hard, stale croissants. Luke-warm French toast. Stale bagels. Not too appetizing.
Room was clean, basic. Breakfast was good, something for everyone included fresh fruit nice touch. Was only about 25 min from Mohegan. Mystic Aquri. very close, Mystic Seaport right down the road Needs a little updating, they need to pay a little bit more attention to the little things, like frig needed to be deiced, and the note book should have been checked, ripped pages and coffee stained. Overall the room was good. Had a nice stay, would stay there again.
Overall fine for the one night stay. Clean, comfortable room. Decent free breakfast. Good channel lineup. Smokey hallway, but room itself was fine.
Run down...Price we pd was higher than others pd. The staff was great and the rooms we clean.The place was just run down.
I found everything barely adequate
Ease from I-95, comfortable, value, breakfast. We didn't use the pool but it looked inviting. Shower repair job looked unskilled. At check in the host gave our room number audibly.
The staff was very warm and helpful. The room was clean and housekeeping kept it that way each day. No exercise room as advertised on the site. The pool had so much chlorine I had to buy eye drops for my family. much noise upstairs over our room all night long. Stains in the hall carpet.
Cleanliness, room equipped with everything needed. Overall good place to stay. Separate sink from bathroom- should have both in and out of bathroom. No extra blankets in room. No eggs or peanut butter for continental breakfast.
Close to the parks and attractions in the area The room smelled musty.
Near Aquarium and the Seaport, but you will have to drive. Room was nice and big and clean, same with bathroom. Free breakfast was good.
i had something happen to me i made a reservation and lost the money
Not a bad place to stay for a overnight visit. Bed was very comfortable and the room was clean. What more do you need?
the rooms where ok the bed was nice to sleep on. the tv would not go past 20 for volume so it was hard to hear and the tv location was bad
The continental breakfast was incredible
All friendly, helpful.
Staff was very friendly and attentive. Elevator was fair from room. Next time I would ask for a first floor room for my dad.
PARTY IN ROOM U[UPSTAIRS BOTH NIGHTS NOTHING DONE ABOUT IT WHEN WE CALLED FRONT DESK
Decent room Be careful using debit cards if you already paid online. I got charged 2 other times
Clean and comfort
Close enough to beach without breaking bank... Both CT and RI beaches... Beds were comfortable... Restraunts in area were good... Last night they ran out of towels and we were given one wash cloth and bath mats for hand towels...
We are buying a house in the area and spending a lot of time in hotels. As the summer starts all the hotels in Mystic start to jack their prices to unbelievable levels ($300+ a night for a Hampton Inn??). As all we needed was a bed for the night and a warm shower we decided to save our money and try the Quality Inn. That was a good decision as its perfectly OK - clean, convenient location, affordable. Bead was comfortable and bathroom was clean with decent water pressure. We were on the ground floor and there was quite a bit of noise on Saturday night - the sound insulation is not great. Sheets are washed in fairly harsh chemicals, so a little rough on the skin. Overall, though, good value for the money and staff are very friendly and helpful
Further than I thought from Foxwoods
The friendliness of the staff and The cleanliness of the room and bathroom in particular. Good breakfast including the service Nothing
Staff was super awesome
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
Good breakfast, friendly staff, convenient location to casinos and RI beaches
Attached to the Red Door Spa. Fabulous. Dated design, rooms and bathrooms are pure function but not pretty or innovative.
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
Nice quiet hotel. Near the casinos but not too near!
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
Very nice and close to the town of Mystic and close to the two casinos
Location was convenient and hotel was perfect!
The beds were comfortable and breakfast was good. Hotel rooms were clean. Had trouble getting into our rooms our keys didn't work so the lady had to give us a new set of keys. We told the lady at the front desk that it was probably the door and if its possible to just switch our rooms. She refused and gave us new card to try and that one didn't work. Our stuff was locked in the room the lady had to come up to our room and try it herself and it wouldn't work so she had to go back downstairs to get this machine thing that opens the doors but she couldn't see what she was doing because she didn't have her glasses so my friend had to help her smh worst experience ever eventually we were able to get into the room and they gave us new room. I map quest the address to see how far foxwoods was it said it was 10 minutes away but it was more like 20 minutes.
I needed to move the reservation 1 day due to severe weather but Priceline and Hampton Inn were unable to accommodate.
Clean and comfortable, with a very friendly staff.
Nice and clean hotel. Inconvenient location without a car. Some receptionists don't seem to like their jobs... few were nice.
clean, easy access, good breakfast nothing
I loved how quick and easy check in was! The staff was very welcoming and answered all of my questions. The rooms were nice and clean, had the perfect size television. The bed was extremely comfortable. Delicious hot breakfast was included until 10am. Check out was 11 so after breakfast we still had plenty of time to check out on time. It was just an all around great stay! Because of all of the snow parking was limited. We had to circle around for a couple of minutes before finally parking in the last parking spot. But again snow is not something the staff can control.
Being able to bring my pet was a major bonus. We didn't have to worry about leaving our dog alone and the rooms were very clean and spacious! The staff was very friendly and courteous and the breakfast in the morning was awesome! The beds were a little bit too hard
Nice Hotel. Great Value. No one volunteered to help with bags at check in or checkout. Other guest patrons were noisy and no attempt by staff to quell the situation. No complimentary breakfast.
Location in proximity to attractions and hwy. The room was clean and the staff was excellent. The decor was very disappointing for a Hilton hotel. The barroom walls were a very outdated nauseating yellowish gold. The size of the bathroom was very small. The room all together seemed very minimalistic for the price.
The hotel was very convenient to get to and from. It was amazingly quiet, despite being full of people and events!! Very comfy, and I'd recomend it highly! I like a firmer pillow, it'd be nice if they had various "kinds".
it was close to everything in town the gym smells like the pool
Nice room, clean, comfortable, nicely decorated
The servers at breakfast were excellent, as was the omlet chef and the food in general. The cleaning service didn't clean our roomvery thoroughly daily.
Great value! Reception desk staff greeted me as I was still approaching the desk. Professional hospitality, great facility, in great condition, in a fantastic location. Would definitely return. Nothing.
The room , a mini suite, was beautiful and the bed was so comfortablr. The staff was friendly and helpful. The location was near all local attractions, including both Casinos. I would definitely stay there again No fan in the bathroom
The size if the room was perfect. The bed was very comfy. It was a short distance to both Foxwoods and Mohegan Sun. The Mystic Aquarium was with in walking distance as was the Old Mystic Plaza. All in all it was a great stay and I would recommend it to a friend. We did not like that there wasn't a shuttle, car service or limo service to the Casino Resorts. For the price this feature should be included as well as a free Continental Breakfast.
reasonably priced, rooms were clean wish there was a breakfast buffet included in the hotel stay
very comfortable beds
No frills here but it's clean. Good if you just need a place to lay your head. Close-ish to casinos and beaches.
Super clean, close to highway and Foxwoods, great hidden gem!
The morning sunrise is wonderful. The motel is set on a hill facing east. The room was very clean. The location is easy on/off to highway. Beaches and Foxwoods are Close by. There's a Dunkin Donuts across the street. The highway is close so you have that noise in the background.
Comfortable bed, clean, spacious, good bathroom layout, blackout curtains Weak microwave