Norwood Hotels

Pool, 1st floor, friendly

sheets looked slept in(very, very wrinkled), next day asked to have sheets/towels changed, Bed sheets, same ones. I know because 1st day I noticed a spot that was still there, was same sheets. No free coffee for guests???, no fruit or anything for guest. very pricey should be something for guest.

staffs were very helpful. complimentary breakfast is good and saves you a lot specially if youre having vacation with your family.

i did not find an ice machine. i went to frontdesk just to ask for ice

The fact that it had a kitchen and I can cook my own food

I came in from a long evening turn on my music and it wasn't even 5 minutes when front desk was telling me that I was disturbing the peace instead of telling me to turn down my music and I don't think to begin with my music Was loud at all!

Loved the bed pillows and the comforter wish I can take those home lol

Big room, comfortable queen beds, clean, beautiful decor.

If you are a non smoker- never never ever settle for one of their smoking rooms. Plus you'll be out at least $200 for something that's hardly with $50

The location was awesome... close to where we were going.

The showers were disgusting, the blanket had a hole in them, for being a smoking room it smelled like pure stale cigarettes..

liked the location. peaceful town.

I was very dissatisfied. When I arrived to the room was under construction but I was told it was "newly renovated". The room had a wet and moldy odor to it like water was sitting in there. The ceiling vent had no cover and the air condition was not working properly which caused my stay to be very uncomfortable . When I called the desk to address the issue they did not respond. not happy with this stay which is a shame because it is a very nice location.

Service was very good.

Weather....not your fault

Staff was not friendly

The proximity to my nephew's house where we were having Thanksgiving dinner.

The breakfast was good

Rugs were dirty throughout the hotel. Everything looked old and dingy.

I would of liked have my room on the 8 floor like I was soposto

The fact I booked it to the 8 floor an did not get the patio like I was looking forward to

the night was a great.excellent customer service we got from luis Castilto he had a warm smile answered all my questions friendly give me some cookies for my children and just the overall beautiful experience because of his customer service if I ever do go back which I will in the future I will go back to because of him. He really was great he made the night great

Breakfast was good if you got there early. Later the hot food was dried out.

Hotel is old. Room was either too hot or too cold. AC was very noisy. No sink in bathroom. For the price it was very disappointing.

It exceeded my expectations! The breakfast chef was super friendly and pleasant. Just a really good atmosphere. There were kids there but we never heard them. Family friendly but also a getaway spot.

Location

The bathroom was dirty and had mold all over the shower. The room was rather run down.

Had pack and play as a crib with no mattress for our son definitely not good for toddlers or infants. The only good thing was the breakfast that you had to pay for and for the price of the room there should be some sort of complimentary breakfast. I could keep going but I was not satisfied at all.

I & my son liked just about everything. The décor was very pleasing in the rooms and the lobby was very boutique-like. The lobby was sophisticated & cosy at the same time. Whoever was the decorator has a great eye. We were surprised to learn, that the hotel is scheduled for a color change to purple and grey. While purple sounds good, pairing it with grey does not. The staff were friendly & accommodating.

The outside smoking area was riddled with bird poop & rat droppings. I think it was, also, next to the the trash area.

Convenient location , and lots of choices for the breakfast . Nothing fancy , but a lot of choices for the breakfast . The gym and pool were a nice addition as well .

I would have liked to see more selection of snacks for purchase . At least offer some healthier options .

Location and friendly staff. It was clean and comfortable. The gym has all the basics, the pool and Jacuzzi were clean and never crowded. The have an area to sit and relax. This area has comfortable seating and a tv. It was close to the main town, there is a large mall with restaurants. Short drive to the Blue Hills and only 25 minutes from Boston. I had a very relaxing experience and look forwarded to returning.

Pillows were too soft.

Convenient location

Very antiquated but in good shape

The building was old but well maintained and clean.

The room we had on the top floor had a broken air conditioning unit, so it was an uncomfortable nights sleep

The location, loved the views, easy access to all attractions.

Found a dirty sock and hair grips lying on the floor

Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway.

Just the price of the WIFI in the room. But you can go in the business center and it's free.

Bartender very friendly ...

Bad falafel burger

Front staff were great. Price was ok. Room was very clean, well appointed.

Bed was surprisingly uncomfortable, could hear toilets in other rooms flushing (very strange. Maybe it was just our room?) way, way overpriced room service ( no lie, charging $18 for eggs and sausage, $50 for a $9 bottle of wine).

Staff

Room, though "nonsmoking" reeked of smoke. All decor, carpet dingy

- ALL the amenities in the room and hotel in general, it's basically a apartment building and the rooms are basically apartments. i truly wish i could live there! it had everything i needed! - it was clean, comfortable, and great for a week+ stay. - the extra little perks they provide - buttered microwave popcorn, sugars/salts/peppers, cooking/eating supplies, multiple chairs, 2 different pillow types, great bed, great workspace/desk, big screen tv, DVD/VCR player, even the freezer had a ice maker! everything was clean and in working condition. - the whole Candlewood Cupboard, the free washers/dryers, etc.

besides the wifi, i'm kinda reaching with the rest of these 'complaints' lol, i truly did love my stay here and wish i could live here! - the wifi password having to be changed because it's not done in a smooth procedural way, and hotel guests went X hours without their promised wifi during this weekly change. - 2 of the 5 washers were out of order during my whole week + stay. - the location isn't very good for MBTA users because you have to do a long, partial sidewalks walk to Granite for the bus stop, not fun to do in the summer with luggage so it's best to have a car if you stay here. - the bottom kitchen drawer where the pots/pan are kept was not in working condition when i arrived... - a couple staff were not very hospitable and courteous.. maybe i caught them at a rough time?

Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!

Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price.

Breakfast starts at 7:30.

Friendliness of all staff

Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims

Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.

Nothing

Everything

Location was really good. Paid $179 per night and the hotel was clean but they def had the online prepaid rooms booked in the "economy" rooms. The staff was very friendly and super accommodating

Walls are paper thin! I heard the couple in an adjoining room slam a door at 4:45am and they fought for HOURS. I could hear them like they were in my room. I was alone with two kids so I didn't want to call down and aggravate the situation more so I went down in the am. Luckily they checked out and the manager offered us dinner or transportation to the city and also advised she'd make sure the next neighbor was quiet. It wasn't their fault AT ALL. They can't control how guests behave or misbehave but she was truly as accommodating and apologetic as she could be. I might consider staying there again if I requested quiet neighbors (which is a super late check in) or if I brought ear plugs. Excluding that incident, the hotel was clean and manager and staff were excellent.

Extremely friendly, very helpful staff. Everyone we encountered

Beds were just a bit uncomfortable.. But that's our taste. Pillow top mattress was s little too soft as we're pillows. Again, just our upreferences. We did not have a car, but you would have to pay for parking if you did. Not ideal, but seemed to be the theme around town.

Front desk staff was very friendly and helpful. Short walking distance to attractions.

Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.

Comfortable room and helpful staff.

House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.

Waterfront room

Accessibility and noise from other people and staff at all hours of the night.

Room was small but comfortable but I was right next to the laundry room so I could hear the machines going through the night. Also a lot of the guests' children were running around and loud throughout the night. Other than that it was an okay stay.

Location to Xfinity center was great!! Loved to layout of the room!!

Nothing

The lady who checked me in was extremely helpful and friendly. Every time I've stayed here the folks that work here have made the check in and out experience quick and pleasant.

Have to use your credit card. No cash accepted.

Super friendly and accommodating staff. Easy to find location. No complaints!

Everything! This place is just amazing!

Nothing. THIS place IS the best hotel

Water was leaking from my bathroom ceiling.

Comfortable bed!

We waited for airport shuttle 45 minutes, called hotel several times and they said it will be coming... Didn't show so we then took taxi $37.50, good thing hotel paid for it. All kinds of debris in front of hotel.

very large room, comfy bed, large bathroom, access to Boston highlights.

nothing!

Great staff, from the curb to the desk to concierge and room service--really, really good people.

Pricey room service breakfast A toilet whose flush handle was in need of repair

Was very. Old.bathroom tiles dirty. Only a old tile shower. Tables were chipped and scratched No chair in room.