Cons: My drivers license and credit card were not returned to me during pickup process. I realized I did not have them when I arrived at my destination. The next day I spent 2 hours driving 70 miles in heavy traffic to retrieve my license and credit card. When asked for some type of rate reduction or consideration for my inconvenience I was told to call the manager. When I called I spoke to an assistant Mgr who told me the employee said he left my items on counter and I did not take them, so they would not do anything for me. In fact, the employee was very busy - I had to wait for service and there were people waiting behind me and the items were definitely not put on the counter. Very disappointed with this customer service!
Pros: Convenient place to pick up the rental and the person checking me in was great.
Cons: The car only had half a tank but when I called they said not to worry and I just put in enough to get the tank back to where it was when I picked it up. There did seem to be a slight odor of cigarettes in the car.
Sep 24 2016
Pros: Fast seevice
Cons: Dirty vehicles and was not told about a $ 10 extension fee.