Holiday Inn Express & Suites St. Louis West-O'Fallon

Nice room. Clean. Good location. Had to move. First room TV did not work. Not enough towels in second room. Elevator did not work day of check out.

Breakfast, newly renovated rooms, clean place, most of desk workers helpful. Very noisy at night - people in the halls shouting, dogs barking, children running in the halls until after 11pm.Needed help with printing boarding pass/ desk clerk was not willing or able - just said that the machine was working. Late room cleaning.

Nothing The pool and spa were closed. The jacuzzi tub room we paid extra for did not exist. Management unwilling to give any kind of concession for inconvenience. Entire building under construction and it reeked of paint and new carpet smells.

Nice large rooms We picked this hotel because it had a whirlpool which is good therapy for my back and neck. It was not working on Thursdaysday when we camet through going East and it still was not working when we. Came back going west. Will they ever get it fixed?

We had ants in our room,fitness room, &the dining area. Our room was never cleaned the entire time we were there. We had to ask 4 times for towels, washclothes, coffee, etc. to be restocked and for trash to be taken out. Staff never addressed complaints. Staff was rude. Laundry room smelled like backed up sewage.

NEWER PROPERTY ACCEPTABLE FOR NOW, BUT WILL READILY SHOW WEAR & WON'T LAST