O'Fallon Hotels

I guess the wifi was okay. The room service staff was nice. There never, ever was hot water in the hot water jug during breakfast. Caterpillars everywhere; in the room, in the corridors.. The shower's curtain rail was off from the wall. It was nearly impossible to get the balance between sizzling hot and luke warm water in the shower. VERY loud refrigerator in the room; could barely sleep. Also VERY loud heater in the room... Occasionally weird staff: they came up to my room to ask me if I'll just leave my room on my last day, or gonna check out properly. I don't know what kind of guests they have... Although they were nice enough to take and secure my package that I had ordered from Amazon at the front desk, they just gave them to me willy-nilly, without even checking an ID.

We had ants in our room,fitness room, &the dining area. Our room was never cleaned the entire time we were there. We had to ask 4 times for towels, washclothes, coffee, etc. to be restocked and for trash to be taken out. Staff never addressed complaints. Staff was rude. Laundry room smelled like backed up sewage.

Nothing The pool and spa were closed. The jacuzzi tub room we paid extra for did not exist. Management unwilling to give any kind of concession for inconvenience. Entire building under construction and it reeked of paint and new carpet smells.

Our room was clean and beds were decent for the price. Location was good for us & price was very competitive. kids enjoyed the pool. if you're looking for a clean place to lay your head for the night it's fine. Not a destination hotel. It was noisy so near the highway & our room smelled of old smoke even though it was a non smoking room. Maybe from a neighboring room?

The employees were somewhat casual but competent and very friendly. Saturday free breakfast was better than average and very good. Sunday the sausage & eggs were almost cold. The room has a heavy smell of mildew. The carpeting is worn out and was filthy. The toilet handle was broken (I fixed it.). I've stayed at discount motels for half this rate which were somewhat superior.

The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome! The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.

Nothing. The room was just like every other hotel room. The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.