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I guess the wifi was okay. The room service staff was nice. There never, ever was hot water in the hot water jug during breakfast. Caterpillars everywhere; in the room, in the corridors.. The shower's curtain rail was off from the wall. It was nearly impossible to get the balance between sizzling hot and luke warm water in the shower. VERY loud refrigerator in the room; could barely sleep. Also VERY loud heater in the room... Occasionally weird staff: they came up to my room to ask me if I'll just leave my room on my last day, or gonna check out properly. I don't know what kind of guests they have... Although they were nice enough to take and secure my package that I had ordered from Amazon at the front desk, they just gave them to me willy-nilly, without even checking an ID.
Overall, we enjoyed our stay here. The proximity of the mall was a bonus as I found a dress for my daughter's wedding at a greatly reduced price. We ate at a couple of good restaurants close to the hotel also. The free snack/beverage buffet in the afternoon was too crowded for our tastes, so we avoided it the second night of our stay.
We have stayed at this hotel many times and will continue to do so because we love everything about it. The staff is superb, the rooms are immaculate and everything about the hotel is welcoming and comfortable. The free breakfast, early evening free drink and free dinner spread are a great bargain. The location directly across from Chesterfield mall and theater are a bonus. And they even allow dogs! Our only regret is that the hotel often is booked!!
We had a great weekend & wouldn't hesitate to stay here again. The staff was very friendly, attentive & helpful even though there seemed to be a lot going on. Everything was clean & well taken cared for. The hotel amenities are fabulous! The pool & hot tub were roomy & clean. The hotel food was fantastic! They have seriously the best hotel breakfast we've had in a long time. Our room was a little small. It was a regular queen room we booked for our anniversary, so being close wasn't a big problem. The hotel is also close to the mall and has great food & shopping. Very easy to get to & comforting in case you seem to have forgotten to pack something.
My family and I stayed just one night. Staff was nice. Room looked great. Beds were as comfortable as hotel beds can be. Topped it all off with delicious breakfast the next day. We would return to the Drury Inn to do it all again. Enjoyed our stay.
I have always had a delightful stay...the breakfast is delicious and the drury team are darlings!!
My stopped in St. Louis for a couple of days on our way to Chicago. It more than met our expectations. The room was clean and the beds were comfortable. My family enjoyed the complementaty breakfast and evening snacks offered by the hotel. This hotel was a great value for the money.
The Drury Inn in Chesterfield, Mo. is a nice and very well kept Hotel that has gone beyond the normal in terms of providing amenities that would be expected from a much higher priced Hotel....The location is highly convenient for working in West St. Louis and there are lots of restaurants and things to do close by. I would highly recommend this Hotel to anyone traveling and do not miss the breakfast....a very nice touch.
I love Drury Inn and this is a paricualalry nice one. It is close to a mall and lots of restaurants. Very relaxing and enjoyable.
Arrived at midnight and got a room on the 3rd floor facing the front of the hotel. Hotel illumination lights lit up the interior of the room making it had to get to sleep. The next morning we found that the hair drier did not work and asked for a replacement. 15 minutes went by with no hair drier so I went to the front desk. There I found the maintenance person who was supposed to be getting the drier casually talking with the front desk clerk. Finally moved to another room on the 6th floor directly behind the elevators. Extremely noisy. Upon check out found erroneous charges for food and $* per night more than room rate when booked. Front desk did room charges, but I also asked that a supervisor call me. It's been 3 days and I'm still waiting for that call. Besides all of this linens and towels are very poor quality. Breakfast was fine.
Stayed there for one night after a day of shopping with my daughter. Staff welcomed us at every turn. Room clean and comfortable. Free drinks and food in the evenings was nice and we could have made that our dinner. Food was delicious! Shopping and restaurants close enough to walk to. Free hot breakfast was also very good. We used the hot tub and the pool while there. Hotel was very quiet. We will definitely stay there again and will recommend it to friends.
I have stayed at this Hotel many times and have found it to be very consistent. It has a great steak house in Stoney River and good free breakfast.
My family and I had a wonderful stay. The beds were clouds. It was quiet and clean in our room and the location felt safe and was beautiful. We loved the breakfast, it tasted great and had a lot of variety for every picky eater! Our room was straightened and replenished each day.. even the toilets cleaned! and carpets vacuumed.
Quiet area off the interstate. Felt comfortable and safe. Staff was very friendly. Room was spacious and clean with plenty of amenities. Would recommend to anyone!
Clean, safe, close to I-64, (NB access was convoluted), fairly new construction. Limited cable access, poor mattress, easy to hear conversations and snoring next door.
Nice room, quiet, good staff, good breakfast
Loved the location, nice rooms, great breakfast, friendly staff, and price! Would have loved to have had more gym equipment. A set of dumbells would be great. The fitness facility consists of a treadmill, elliptical, flat bench with no weights to utilize with it, and a strange cable machine I've never seen before nor attempted to use.
The employees were somewhat casual but competent and very friendly. Saturday free breakfast was better than average and very good. Sunday the sausage & eggs were almost cold. The room has a heavy smell of mildew. The carpeting is worn out and was filthy. The toilet handle was broken (I fixed it.). I've stayed at discount motels for half this rate which were somewhat superior.
The room was very clean and was pretty nice. The staff was courteous and friendly. The lobby and hallways smelled nasty. They looked clean, but smelled like the rooms came with a free jumbo burrito. The room smelled fine though.
There definitely are no frills here, but I think the bed was brand new and everything was clean and tidy. I rolled in around 1AM and the front desk guy was still friendly and efficient. I was in my bed less than five minutes after I pulled up! I mean, the view is somewhat lacking and the bathroom fixtures are a little old. You get what you pay for, y'know?
Our room was clean and beds were decent for the price. Location was good for us & price was very competitive. kids enjoyed the pool. if you're looking for a clean place to lay your head for the night it's fine. Not a destination hotel. It was noisy so near the highway & our room smelled of old smoke even though it was a non smoking room. Maybe from a neighboring room?
Perfect place for kids. Great pool with sauna. Basketball court. Great breakfast. We will definitely come back!
Very courteous, polite, and responsive staff. Lady bugs and moths in the room, no ice bucket, slow service at the bar in the lounge. Figured that being in St. Louis the beer would be fresh and cold but it wasn't. Busch product was warm and 6 months old
rooms were clean, beds were comedy. breakfast had no healthy options - i.e. no veggies, eggs had heavy cream, pork products, etc. - Even the fruits were too sugary. Also, online it made wifi seem like it was complimentary, it was actually quite pricey.
Nice facility. Nice room. Great gym Stranded if you don't have transportation. Food options limited. Average service at bar and cafe at best
Nothing. The room was just like every other hotel room. The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.
The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome! The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.
Nothing The pool and spa were closed. The jacuzzi tub room we paid extra for did not exist. Management unwilling to give any kind of concession for inconvenience. Entire building under construction and it reeked of paint and new carpet smells.
Breakfast, newly renovated rooms, clean place, most of desk workers helpful. Very noisy at night - people in the halls shouting, dogs barking, children running in the halls until after 11pm.Needed help with printing boarding pass/ desk clerk was not willing or able - just said that the machine was working. Late room cleaning.
Nice room. Clean. Good location. Had to move. First room TV did not work. Not enough towels in second room. Elevator did not work day of check out.
The staff was very professional and friendly Hotel had a stuffy smell to it. Breakfast area was hard to negotiate through.
Nice large rooms We picked this hotel because it had a whirlpool which is good therapy for my back and neck. It was not working on Thursdaysday when we camet through going East and it still was not working when we. Came back going west. Will they ever get it fixed?
Location. Good breakfast selections. nice decor I was given a 'handicapped'room on the 4th floor...cant imagine anyone who used a wheelchair getting all the way up there. Not much in the fitness center.
We had ants in our room,fitness room, &the dining area. Our room was never cleaned the entire time we were there. We had to ask 4 times for towels, washclothes, coffee, etc. to be restocked and for trash to be taken out. Staff never addressed complaints. Staff was rude. Laundry room smelled like backed up sewage.
The staff was friendly, the rooms were clean and relatively quiet, the breakfast had a decent (but quite typical) selection of items.
The breakfast. The entrance is not very well lit or marked. Had a hard time finding the entrance.
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People who worked in b'fast area and cleaning and front desk very helpful and friendly. 4th floor had stale smoke odor and looked very dated in rooms. Understand updating will take place beginning in Dec. Will help immensely. No one came to clean room or make bed second day - had left sign on door to not disturb, by accident the first day.
Recently remodeled rooms were in very good condition.
The breakfast is outstanding. There is a employee dedicated to the breakfast hall. The check in went quickly. The hot tub is nice.
The staff No
This guest did not leave comments about this hotel.
The staff were all very friendly and welcoming. There was very little noise from other rooms. It is very easy to drive by this place without seeing it, the access from the frontage road is not easily seen or turn in to from the road.
This guest did not leave comments about this hotel.
I was nice place Slowwwwwww internet breakfast was ok caned fruit
Good location, easy on and off the interstate. I like that it's in St. Peters on the far west side of St. Louis, so I can drive in later at night when there's much less traffic and get up the next morning and not have to drive through the city. No frills. Pretty basic. A good value for the price.
clean, friendly staff, nice breakfast
The staff was SO nice. The bathroom could have been cleaner and there was something sticky on the carpet between the beds
The people at front desk was great plus the breakfast also great, overall this is a first class hotel! GREAT!!!
The staff was extremely friendly.
the clerk that worked night shift was fabulous! no all was great
The room was nice and clean. The breakfast was awesome and the cook was really nice. We didn't see the housekeeping but they were awesome too, our 2 year old has some some drawings on the back of some cards that would be thrown away on their own but when they cleaned they saved them! We also brought her blanket with and they folded it so nicely with the corner turned for presentation haha. We thought it was cute. The desk staff were nice too, we didn't have many questions for them because we were familiar with the area but we did over hear them giving someone else tips on their favorite places to eat and go with a map. We didn't get a chance to use the pool but it looked nice and clean too. We had a nice stay and next time we visit we will probably use them again. The vending machine near the desk accepts cards if you don't have cash but didnt have a notice anywhere that the $1.75 drink would be $3.00 for using a card. it only showed that price when the drink was already being vended.
We had a hockey team stay. The pool was great and we also stayed in the breakfast area all evening talking with parents and kids playing games. Also, large enough to order pizzas for all. Staff very friendly and help with pizza recommendations.
The Staff is great. I felt like giving them a hug when I was leaving. After a week there, it felt like home.
Friendly and accommodating staff.
The front desk staff were amazing. Didn't see the housekeeper but room was spotless. Breakfast great. Everything was wonderful. No suggestions.
Front desk staff The place is worn out
Friendliness of staff, comfortable beds. Hotel desperately needed an update and felt unclean because a lot of parts in the room were makeshift. I would recommend spending your money on a hotel closer to the city or in another suburb. Not many family food choices around.
very friendly staff the place is well worn
It was really quite and staff upon checking were very courtesy Didn't like the fact that when you walk in people are right by the entrance smoking. I stayed two nights and coming in and exiting I experienced people smoking and had to walk through it. Suggest you having designated smoking area away from common main entrance unless of course you cater to smokers.
Proximity to our client Wow -- so we arrived on Wednesday night, late, to four rooms, all of which were supposed to non-smoking, but three of which were actually smoking. We all attempted to change rooms, but only a couple of other rooms were available. One of those rooms was clean and acceptable. The other smelled like urine. So we changed that one to a new one, in which the A/C did not work. The staff was not able to help further. So, is that we arrived late, or that the hotel didn't honor Kayak's booking? Hmmm.... BTW, none of your options for the kind of group I was traveling with actually applied to us. We were a group of four people on a business team. AWFUL experience.