3.9 MediocreAug 30 2021
This particular Hertz store was dirty and uninviting. The process was simple although they did not even inspect the car with me and the car was so dirty I had to take it to the car wash myself
8.0 ExcellentApr 1 2021
Appreciate coupon to get car washed but wopuld have preferred that car was clean when I got there. Mud flap and cruise control on car was broken.
2.0 MediocreNov 28 2020
Staff was professionalDuring the booking there was NO mention of the $200 security deposit. Because I was unprepared for this I was unable to even rent the car and missed my chance to both see my family and visit my grandfather's grave.
10.0 ExcellentSep 10 2020
Pickup and dropoff couldn't have been easier, staff was very friendly and helpful.Can't think of anything.
10.0 ExcellentJul 2 2019
When we went to pick up the large SUV we had reserved, they didn't have it, but they made it right by giving us an even bigger vehicle for the same price. Their customer service was excellent and could not have been better.
10.0 ExcellentJun 27 2019
Staff was welcoming even though I arrived last minute with my drop off and offered me a ride nearby if I needed one which was great.Maybe offer road side assistance which I realized I didn't have with my insurance party I purchased with my rental after the fact
4.0 OkayAug 17 2018
DisappointingReserved a minivan a week ahead of time but they didn’t have one available when I came. I had to wait 35 minutes for an alternate car, which was dirty and did not have a full tank of gas.
5.2 OkayJul 21 2018
Mediocare ExperienceEase at which to rent and drop-off car.The car was not cleaned out completely. Found food in the car from previous renter. I was told I would receive a credit for returning the car a day early from the staff at Hertz, but when I received the final bill TWO weeks later...there was no credit. I called customer service and they told me I wouldn't get a credit. I wish Hertz would stand by what I was originally told, don't just tell me something and pass the blame on their staff. I also had to fill the tires up the entire time I had the car...because slow leaks. I understand that things happen, but stand by your word and accept responsibility do whats right. I will probably rent somewhere else in the future, unless things are made right.
8.4 ExcellentMay 24 2018
Mostly great rentalEssentially a brand new Ford Escape with most of the gingerbread.When we had to exchange the car in Colorado due to a flat tire, the workers had asked if we had the form acknowledging the cracked windshield. There had been no form filled out at pickup and nothing put in the system, so the workers had to call original pickup location to verify cracked windshield.
10.0 ExcellentFeb 28 2018