Recent Reviews
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10.0
Cons: When we went to pick up the large SUV we had reserved, they didn't have it, but they made it right by giving us an even bigger vehicle for the same price. Their customer service was excellent and could not have been better.
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4.4
Unprofessional location
Pros: Car was clean Good gas mileage
Cons: We couldn't leave our personal vehicles in the lot. They asked if we could call someone to come pick up our vehicles, then they would also have to come pick us up when we returned. Had to play leapfrog and leave them in a local hospital parking lot and hope they would still be there three days later. Never heard of such shenanigans. I will never use Hertz again and everyone I have told said the same.
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8.0
Everything is fine.
Pros: Worked good. Drove 2,000+ miles in a week. Paid only what Kayak quoted.
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4.8
Cons: When I arrived to pick up my rented standard group vehicle (VW Jetta), they had none on site or any standard vehicle for that matter. The agent insisted that an intermediate group vehicle (Toyota Corolla) was "similar" and therefore acceptable. I pointed out their own documentation on line clearly showed they were two different car groups. I had to pay an extra $84 to get a car that was big enough for our trip. I corresponded by email to the area manager that, since they did not have the car I rented on site and I was forced to upgrade, to do the right thing and refund my additional charge. He did not. I plan to push this issue up the management chain.
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4.4
Unprofessional location
Pros: Car was clean Good gas mileage
Cons: We couldn't leave our personal vehicles in the lot. They asked if we could call someone to come pick up our vehicles, then they would also have to come pick us up when we returned. Had to play leapfrog and leave them in a local hospital parking lot and hope they would still be there three days later. Never heard of such shenanigans. I will never use Hertz again and everyone I have told said the same.
review from
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4.8
Cons: When I arrived to pick up my rented standard group vehicle (VW Jetta), they had none on site or any standard vehicle for that matter. The agent insisted that an intermediate group vehicle (Toyota Corolla) was "similar" and therefore acceptable. I pointed out their own documentation on line clearly showed they were two different car groups. I had to pay an extra $84 to get a car that was big enough for our trip. I corresponded by email to the area manager that, since they did not have the car I rented on site and I was forced to upgrade, to do the right thing and refund my additional charge. He did not. I plan to push this issue up the management chain.
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