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the only thing good about this hotel was the guy that night on the reception he was shaking from the stress ,but we got dealy with ,and then the day after we were un happy again as my room had bee re booked to some one esle and i was sent to a yob hostel to put in polite where i had to share a lift with a skin head gross
The hot bath/shower The facilities are old and out of date. It is a Victorian type of hotel but the maintenance to this standard has not been effected at all. The odour and smells coming out of the rooms are horrible. There is a a need to change the beddings and sheets.
great location for shopping etc and near station no staff about at breakfast no tables cleared to sit at when one did appear they still did not seem on top of the job. lunchtime in bar was short staffed one person behind bar doing everything not enough seats.
Room was dark and dirty, matted ball of hair on window pane( which faced another room, no natural light) awful room lighting, i asked for more lights and they did nothing to help.shower had no hot water and water poured out from a crack all over the bathroom floor and the t.v did not work unless you fiddled with the exposed wires!! the only reason i stay in this hotel is the location to workplace.This hotel needs a very huge renovation.
Hotel room was tiny, also walls and carpet were dirty. funny smell in hallsway and lift. Bar staff were very rude.
Location, the price I stay here 3 or 4 times a month and there are always niggling complaints; 2 out of my last 3 early morning call requests didn't happen. Heating not turned on in my room until 3rd request; no iron in the ironing room (stolen!) but no offer to pop next door to Debenhams to get one. Location and price, plus a decent breakfast, save the day
Although it is located in the centre of Birmingham the hotelrooms were dirty and uncomfortable (old beds, bathroom below standards) Hotel needs compleet renovation
I have nothing good to say about the experience except that the restaurant staff were friendly. It took 300 minutes of queuing to get a key and a further three ascents / further quesuing to get into the room as the magnetic strips did not work. Arrived early to be greeted simply with "You can't check in here" - no welcome or greeting. the most appalling service I have ever experienced in a city centre hotel, and for the price entirely unacceptable. Surly reception staff, overwhelmed by long queues and too few computers. Poor rooms small, dark, - wall paper peeling; paint rubbed off in bathroom
Excellent location - closed to all of the city's attractions, bars, clubs and shops No car park
Housekeeping did their best given what they had to work with. No internet in rooms-barely functioning in lobby.
The hotal was ideally situated for the party that we attended. Although the room, staff and open areas were very good the breakfast was more than disappointing.
Relaxing atmosphere in lounge/bar. Good sized rooms, Friendly staff We were allocated a smoking room instead of non-smoking, which we found most unsatisfactory. There were no non-smoking rooms available although we had specifically stipulated 'strictly non-smoking'. The breakfast was 'tired' & very limited menu
got what 's been promised
The layout and value for money Just that the toaster didnt work and has obviously not worked for a while, but yet to be replaced and also you have to reach head height for the bread which is in a wooden box, this I feel is rather unhygienic as people where feeling inside for the bread and touching bread they werent eating. Not everyone washes their hands.
comfortable and warm good room soap dispenser on bathroom sink empty
Clean, comfortable, quiet.
excellent standard of presentation both in terms of staff and accomodation
Staff were pleasant and accomodating. Breakfast was poor - not a full english available so decided to have cereal. Mistake - the milk was luke warm! Couldn't be bothered to complain.
Close to M5 and to Dudley Staff very helpfull and polite .Room o/k.
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
Very accomodating staff Dusty and the food was the same every day!
The view, bed and the shower Chaotic buffet breakfast.
Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
very close to town centre
Great, location, good food, and comfortable quiet room!
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
Large comfortable rooms, well heated and great bed
The location, comfort and cleanliness of the hotel.
Staff really friendly without fail.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
the breakfast was fantastic.
helpful porters at the entrance and the pool.
Easy walk to NIA. Staff always polite & friendly. Nothing
Wonderful Room Wonderful View Wonderful Spa!
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Excellent service Nothing
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Well appointed and central location However you look at it £170 can get you overnight anywhere
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly
the size of our room was excellent
the pizza. screaming kids running about in the corridor.
double beds in thetwin rooms and being allowed to have a smoking room
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
Proximaty to centre
hotel room was lovely - good value for money and the breakfast was good.
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
Close to Birmingham New Street rail station
The availability of an iron and ironing board in my room. When I went down to breakfast I was seated and then ignored for about 25 minutes. I had to ask one of the staff if I could order as I had a tight schedule.
room was lovely Checking out was long winded as only one receptionist on, we were checking out at 07.15am (not a busy time!) to be at an appt for 07.30 but receptionist was back & forward as couldn't find a receipt for customer in front of us and never once asked for someone to serve,so we were late for our appt by few minutes....poor
This is the second time here and we had another wonderful time! We especially love the position as its very close to the canal network and various bars and restaurants - plus very near to the City Centre. Lovely atmosphere too as, although its an incredibly comfortable hotel it also has a 'warm and inviting' feel. Your staff are 'second to none' - well done! Hope this assists - thanks.
The service in the bar was appalling and the hotel is starting to look shabby and neglected.
massage chairs in the spa were a big plus
Stylish decor the very poor service!!! both reception and in the restaurant!!!
The room was comfortable. The check-in experience was very amateur for a hotel of your calibre. Also I found that the carpet in the room was quite stained.
The comfort of the rooms and big bathrooms along with the atmosphere in the bar/restaurant area. gorgeous breakfasts with very good attention to detail with what was on offer. The shower was a bit low in both pressure and height and the room a bit cool.
Nice and friendly receptionists I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.
The room was very clean and well presented and very quiet. Coffee & Tea available. I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.
the heating,as it was very cold in birmingham city that day we was their no where to park!!!!!!!!!!!!!!!!!!!!!
On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket! Staff were extremely unwelcoming and not usefull in the slightest
For the price, I would have expected more. It was clean and basic.
The location of the hotel is a short walk from the staion and from the bull ring The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel
the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)
The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be. The room was very cold in the morning however it did snow over night and the beds were not partically spacious
The whole package, from the staff to the great accommodation. Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.
The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )
The room was tastefully decorated and the location was awesome
huge window was a nice touch no bath
Very quiet room, very comfortable bed & seating. Tea & coffee facilities well stocked. Check-in was very poor, slow - with a queue from desk to entrance. Staff approach seemed rather too casual. Bedroom was quite clean but had to remove some litter from floor.
Didn't stay at Mint Hotel - stayed at City Inn, birmingham Bed really uncomfortable
The room was very clean and very well equipped. The location of the Hotel was also very central and convenient for the city centre.
Excellent hotel, with everything you need near by. The pubs clubs and restaurants were only 3 min walk away. A superb hotel to stay in.
everything!was a great stay
location charging additional for breakfast. small rations for in room coffe making.
Nice spacious rooms,excelent location,check staff were friendly and efficient. Breakfast was cold,poor choice and very expensive,the staff at breakfast were either hungover or on mogodam,go weatherspoons.
the easyness it was to get to the NIA and broad street. it was quite hot in the room and found it difficult to turn the heating down.
Such a shame that part of it felt like a building site. No bath mat & had to ask for remote control for tv.
Size of room was more than big enough. Generally speaking, although a relatively new hotel, it appears a bit scraffy and not looked after.
Convenient location. Dirty and smelly bedding. Overall poor cleanliness.
Friendly and helpful staff (when you can find them). Cleaner just cleaned the most visible areas, E.g the carpet.
The ease of the hotel and how relaxing it was
The shower is nice and powerful The noise of the bathroom showroom on the first floor
very clean room, very modern, power shower excellent, all digital tv channels on the flatscreen tv worked, bed really comfy, plenty of coffee sugar etc in the room.. The heating in the room was way too high, had to open the window for whole night, realised how to unclip the lock and open the window all the way out so wasnt an issue after that.. just think the hotel can significantly save on its heating bills if it turnd the heating down.. also basic cont. breakfast, but not really complaining at £40 a night :-)
The staff on our arrival, 20.00hrs on 14.08.10 were fantastic. Wonderful ambassadors for hotel. The ability to use dining facilities at any time.
Stayed here for 7 nights. The servicewas good, staff were helpful, it's true they are willing to accommodate, you just need to ask. Food was good and of value, no food served at lunch time at the moment, just evenings, also not on Sundays. There is a two for one pub/restaurant 'One and two halves', less than 5 minutes drive, or the 'Lakeside' restaurant opposite a kfc, less than 7 minutes away. Cooked.breakfast was good value, worth the 4.50, good selection for the continental. However, the room was warm all the time, but there was a 16 or 20 inch fan on a stand in the room. I always take a pack of cleansing wipes to give the place a once over, that when you see if theyy really do clean. Pleased to say, they do, and would stay here again. My 12yr daughter agrees, thanks to Gurj, China, Ange & Angela and James the Chef, also credit to other staff not mentioned.
Warm and comfortable. Reception staff very helpful. Check-in on a Sunday is frustrating. Cleanliness - only very basic room cleaning.
Close to m/way I booked a twin room and all that was available was a double!! Receptionist was most unhelpful and said there was nothing that could be done - not really sorry either! I suggested they find a single mattress to lay on the floor as a bed and eventually this was done. No initiative. Up themselves and a very poor example of Ramada service,
Staff unhelpful-didn't know address of hotel when we rang after cutting us off saying "wait a minute" 3 times (yes 3!!!), messed up booking- double not twin as "coach load arrived before you so we've got non left",awful food-reception staff told us to go to McDonalds down the road if not happy, no heating, stank of smoke in no smoking room. Breakfast OK though. Awful, worst hotel experience you could imagine-faulty towers. Breakfast quite nice though!
it was following our wedding party, so was a late arrival for us but staff were helpful and friendly. Lovely bar too!
Friendly staff, comfortable and well presented. On a busy main road very close to motorway - very noisy!
Lower price, due to the hotel only just opening. Nice bar Still building, only very few guests so bar closed at before 10pm. Still building work going on, also made errors when refunding the room deposit.
the room design and de-core, and room service no batteries in the TV remote
The bathroom are very new, clean & well designed. The hotel was very functional for a nights stay & the staff very helpful The bed is extremely uncomfortable
i liked the fact that the bed was very big. very spacious to fit myself, my partner and my 3year old daughter.
TheRamada was fien hotel choice. GreatValue GreatCleanliness the only stickin point is theDistance from CityCentre
not good value for money.
The Character of the hotel The hotel is undergoing refurbishment at present which meant that services you would normally expect were not available.
We got a nice welcome at the reception and given a key to the room. After walking up through an extensive quantity of stairways, we got to our designed room. They had kept for us a room for 4 people at the place of two. The first room, with a clean double bed, was dark, the only window was with a view on garbage and abandoned furniture, the bathroom had carpeting floor, always wet, because the tub-shower had no curtain, and the wall paper was coming off here and there. So we choose the upstair room with two windows with a nice view, a small TV, and a lot of furniture.The place had character, but kind a need some maintenance. The hotel is next to a few restaurants, the city bus pass by and you are close to the motorway, so convenient.
Very cosy room decorated to seem like a Victorian 'bed-sit' Floor boards very creeky, and poor soundproofing which meant I could hear conversations next door, and their bed thumped against the wall whenever they moved.
I loved this hotel! It was cute and quirky and very comfortable. A bit of a maze to manage at times, but that was part of it's charm! The food in the restaurant was excellent for both breakfast and dinner, and the staff were all very helpful and friendly. All in all it was a wonderful stay, and I'll be back soon! The only minor fault was the amount of stairs, but I only really noticed that as I've not long recovered from a broken leg and am still a little wobbly...but without the stairs and corridors, it wouldn't be the same...so it didn't really bother me that much, but I could soo how someone with mobility issues would find it a struggle!
Restaurant facilities were very nice, it was quite quirky. Person on reception having an argument with the bell boy type bloke who I couldn't understand. My window looked out onto a brick wall 1.5 metres away, felt a bit run down but you have to remember they've intentionally made it look old fashioned including very flowery wallpaper etc.
Restauarant was excellent with very attentive staff who were very professional There are certain areas which could be improved upon. The TV sets in the bedrooms could be upgraded and a little attention to detail in the bedrooms would lift the general standard of the hotel tremendously.
A very interesting hotel, I really liked it. The room I was in had carpet in the bathroom so of course you always have a slight smell of wet carpet from the shower etc
Individual style of rooms - striking and different Temperature fluctuations in corridoors
They had moved a month early to a completely no smoking policy and as they had renervations going on outside had no facility fo smokers at all.
Nicely designed hotel, very good breakfast, I fully recommend the hotel.
Not a faceless room - loved the 'old' style and especially the dining room. Renovations were taking place so did not view whole hotel Nothing
It was close to the things we wanted to see and do. It was also very comfortable.
The size of the room and comfortable bed. We only stayed one night!
very convienant and nice atmosphere
I thought the food was good in the restaurant I booked into the room at 11am but when retruning to the hotel at 6pm was told my room had been taken. An alternative was provided within an hour. However the TV didnt work in the room.
Hotel was lovely, comfortable & spacious. Wouldn'tthink twice about staying here again. Room that I was given was not what was advertised or on confirmation, never the less it was very comfortable and served its purpose.
I would like an invoice to cover ALL of the room costs as I invited a few guests from other companies and I did not get all of the copies back.
The staff - friendly, helpful and very gard working. Personally would not classify it as a 4 star hotel - even at the "Bonus" price of £140 it was overpriced. Then to add insult to inhury theres a £13 Car Park fee on top - should be ashamed of yourselves.
Location Service at the front desk was at times very slow.
Great location with parking.Breakfast very good.Staff very attentive. Both lifts were out of order.
clean and good service
The hotel is nice for business trip.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
Convenience Old and foul smelling
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
Nice,clean and comfortable Not that easy to get to in a car.
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
The staff very helpful
Room very basic and poorly decorated, no air con or fully opening windows
The location was excellent for the airport along with the quick tram link to the NEC and train station. The rooms were freezing!
Convenient to Birmingham Airport! Great for early morning flight. They even gave us our b'fast in a bag the night before since our plane left before the breakfast opened. We have traveled a bit, but never in a place where we needed to insert our card into a slot to turn on the lights. Guess that is well known, however was not by us. Helpful housekeeper showed us. Very convenient to have USB charger for electronics.
staff was very helpful and friendly
Hotel as expected, staff very helpful, drinks and meals expensive but only to be expected on an airport site. Didn't have hotel breakfast as too expensive when you can get two good breakfasts at Frankie & Benny's in the airport for the same price as one in the hotel. Access to NEC and Birmingham centre.
Great location for airport and NEC events. Restaurant on site and bar open 24hours. Good for business, leisure or family stays. Staff friendly. Very accommodating and would definitely stay again. No noise heard from the airport. Our allocated room smelled of smoke and they changed our room immediately and apologised.
quality of breakfast not as high as the last time I stayed with you three years ago. Sorry.
Spacious room for organizing repacking to travel. Sufficient places to sit at dinner for a single person. Excellent personnel response in replacing burnt out light bulb. Location wrt airport and railroad. Value based on my particular reservation was good. I was paying out of personal pocket. But I would return for the same price. No bright LEDs to disturb my sleep Nice breakfast. Nothing bad No sign if water in fridge is free (many hotels charge for this) I would like decaf earl grey for room to help sleep Burger at dinner. Glad that this was well-done. But the bun was very dry. Needed a nice sauce to make it all more moist and flavorful. Restaurant did not seem to know if a British beer: ale was available. Yes I liked the ale provided but the server did not know about it. It would be good if there are real British ales on tap instead of the usual corporate beers. Is it possible to get United miles for staying at Novotel? This Would influence my decisions. John Taylot
I loved how convenient is was to get to the NEC and airport from the hotel. It was stress free and swift.
Proximity to Terminals and comfort of rooms. Check in and out times were excellent too.
Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.
The rooms were not how I imagined from the pictures or describtion
the wonderful Italian Restaurant across the way!
Oriental brasserie was unusual & food was excellent It was a little hard to find
Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.
How accessible the station, NIA etc were to us Taxi company used by hotel (Falcon)
The location was very convenient Rooms were very hot and the breakfast was so expensive that we went elsewhere
The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful. The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.
Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here
Room was very comfortable, staff very helpful.Good experience. Cuisine choice was limited.
staff very helpful and friendly,hotel clean and nicely decorated,rooms very nice,good sizeed bathroom
central and staff very friendly , and rooms very good in every way. no
The bed was very comfortable and I enjoyed the view from the 9th floor. The cleaning staff did not knock before coming into the room. The room was poorly decorated.
Nice Windows and views to the city non
Location and the views from the room (stayed on the 15th floor). Cleanliness of the rooms (althought there was quite alot of dust under the luggage rack in the room) and the hotel in general, it is obviously well looked after. However no newspaper was delivered to my room as requested. Staff are not particularly efficient. At check in, we checked into 2 rooms, one at 1pm and the other at 10pm. Having told the receptionist that we had already checked into a room earlier on in the day she still proceeded to spend the next 5 minutes telling us about breakfast, spa facilities, the gym etc. which we had already heard when we checked into the first room. When we checked into the first room, the receptionsist could not find the booking, even though we tried on numerous occasions to give him our booking conformation with the booking number on it. At breakfast, had eated the rest of our breakfast and were still waiting for 2 fried eggs.
Very modern hotel, stylish and very comfortable beds, superb views of the city from the room, and central to all attractions, perfect location for theatre goers
Room was spacious and bed comfortable
We enjoyed the view from our 6th floor room, it was above the traffic so it was very quiet, hotel quiet too even though it was busy, staff were very pleasant and polite. Chair in our room was very wobbley, asked for aioli (on the menu) with our chips but got tartare sauce (in the bar), would have appreciated more pillows.
apart from the below mentioned the hotel was amazing and we would recomend it without hesitation to anyone. the front of house staff were very good and helpful. I work in customer service myself and it was nice for someone to 'go the extra mile' for me. we ordered a double room. when we got to the room it was a twin. i approached the recption and the helpful lady told me there were no other double rooms but house keeping would go up and push beds together and re make. when we got back after the night out it had not been done.i asked the same girl in the morning who apologised and compensated me which was a very nice gesture.
Location Room size TV did not work Bed too soft
i liked at how friendly the staff was
The staff were very helpful and polite. Room adequate for a budget hotel. Good location for City Centre. Slightly better attention to detail with cleanliness of edge areas. Noisy fire doors. Unwelcoming reception area. These are minor observations rather than dislikes, as the whole hotel was good value and pleasant.
The staff were very welcoming at reception and especially in the Table Table restaurant - The Lakeside, where the manager went out of his way to accommodate us on a busy evening. The beds for my children were already made up when we arrived. All the beds were very comfortable. We were not given the option to reserve a table for an evening meal when we made the online booking and so getting food on site was stressful.
Hotel was clean and comfortable. Staff very friendly and helpful None
Nice clean room Bad smell from bathroom - either toilet or sink... Was reported to reception on leaving
The staff were very friendly and exceptionally helpful. Nothing was too much trouble. I felt very safe as a lady travelling on my own. The room was quiet at night, a pleasant surprise, and the bed very comfortable. I slept really well. The breakfast service was also excellent. Thank you.
Room was well designed and staff friendly. Restaurant was excellent! Didn't have a pool but you get what you pay for.
Clean and quiet surroundings
the temperature control in the room was excellent. The proximity of the pub/restaurant was fantastic too. only a couple of sheets of toliet paper which quickley ran out and there was no refill in the liquid soap/shower gel containers.
Good Location handy for local transport -excellent friendly staff and good food Room was a little cold