Monumental Movieland Hotel

Nothing, but the location because it was closed to universal studios Orlando.

-fist of all, it took them 30mins to let us check in because they can't find the information on the computer (we provide the confirm numbers and everything), we told them that we're really tired but they didn't care because they haven't finish with us yet and still answer the phone with another customer (and of course we have to wait!). After they found 1name on 1room, they didn't let my family members in that room check-in either, they have to find 2names for 2rooms! - the keys of the room #164 can't open the door, and this room was far from the reception desk, but no one come and help us, we have to went back and forth twice (4times) to get the keys and of course the first time &the second time still can't open the door & after 1hr checked in we still can't get in the room because we can't open the door! (As I know it already 2AM on August 27th!) Finally they gave us the keys for room #240& can't believe that they gave us the keys of the room already have people checked in, because when we opened the door#240 my family members was in that room! And of course we have to get back to the reception desk again, so they gave us the keys for room#266. No rooms we stayed have the iron & we need it for the morning, so we called twice and asked for the iron but we never got the iron that day!By the way, the room #266 was terrible: smells badly and the carpet floor was dirty & smells (I took some pics just in case if you want to see it) People work at the reception desk never smile or friendly since the time we checked in. when we checked out, for sending reasons, on the receipt it only on 1name instead of 2names as the checked in and the rooms number wasn't #240 & #266 either! ANYWAY, FOR SURE THAT WE WOULDN'T RECOMMEND THIS HOTEL TO ANYONE AT ALL!

Location location

Mine and my Wife's room smelled musty and there was mold in the room,and my Daughters first room the carpet was wet and smelled and they moved her to a different room we didn't want moved because we wasn't for sure what we would have expected if we moved to another room the location is great but pay a little more to stay some wear else and the dryer didn't work right all and all they need to shut down until they get things in order

Mold everywhere Hotel charges extra fees On top of the same fee is already charged on booking .com Received a refund for the service fee when I checked in then on check out day they charged me the service fee again Very upsetting

The price.

It took 1.5 hours at the check in desk, and there was just one family ahead of us in line. They couldn’t figure out the payment, in spite of my printed confirmation email. Then they put us in a room that was already occupied. Then they moved us to a room that had not yet been cleaned. At midnight, we finally had a room.

I stayed for 9 nights and everything was fine until I started noticing bite marks on my neck and arms. Each night getting worse and worse. Considering I was indoors for most of my trip and how I was bitten, I think it is safe to say it was from bed bugs.