Orlando Resorts

After spending two nights at one of the cheaper Disney properties we booked a room here at a lower price for our last night in Disney World. We stayed in the tower and our room was significantly better in terms of comfort and size than the room we had just left at the Disney hotel. Considering that both properties were at a out the same distance from the parks and that both provided transportation to and from them, the Wyndham was hands down a much better choice. We'll definitely stay here on our next trip.

The room was well designed and clean.

I attempted to call guest services multiple times. Mostly from my cell phone, once from the room phone. No one ever answered. Also, the internet connection was to weak to connect. I wasn't able to connect at anytime.

Location to the convention center

My room was musty smelling , like a closed up basement , triggered my allergies, I'm guessing mold, they were sold out that night so I had to stay in the room for the night , the next day I was able to get another room but not until after 2 pm , I told them I had no problem checking out and going somewhere else. You would think that if a customer had a problem with a room they would do everything they could to accommodate them. Plus really after you pay for the room they charge a 19.95 resort fee....Ive been to lots of resorts , that was not one of them. I debating writing the president of the company and asking for a refund...will not stay there again

I was highly disappointed by my quasi stay at the Wyndham Orlando. It was so terrible that I took it as a loss and had to find another hotel for the night. The final straw was a bug crawling across my shoulder while sitting on the bed. The first straw was passing the first room on our hallway with a large heart shaped sign that said "drop your panties here" with a black thing draped across it. Do not waste your time or money.

Pretty much everything

Washer and dryer in the room.

Pricing is a scam, they make you pay for everything including housekeeping fees and resort fees.

The amenities were more than sufficient.

Rooms could have been cleaner.

Clean, comfortable rooms. Many fun, planned activities for kids of all ages. Easy to get food/drinks around resort. Room charging allowed.

Very large and long walk to certain buildings and pool areas

Actitivities provided by the hotel.

Lack of towels and washcloths. Several nights without either.

Pool and location

Rooms, first room had no hot water and AC was broken these are just the major issues. We were given a comp and room change. The second room had a bad smell of mold so we had to keep the door closed at all times. Check in location was difficult to find.

Kid friendly, great pool, nice layout of room

Shower did not drain properly

Our family loved staying here!! We stayed one night when we first arrived in Orlando and then stayed at another resort hotel down the road due to a conference. As soon as the conference was over at the other hotel, we rushed back to Caribe Royale because we loved the King Suite room! Great space and there was also privacy because a door divides the living area from the sleeping area. Our family loved the pool areas too. Fun slide! Customer service was great and the price was affordable. We will stay at Caribe Royale again when we visit Orlando.

Close to convention center. Great pool for kids.

In room bottled water $5.00! Stop at the 7-11 down the street and stock up.

Do not buy Disney ticket from hotel!

The location is near everything you could imagine.

Staff was very knowledgeable and veryhelpful.

Room was dusty on the counter tops and desk. A bit of a surprise. there were other pieces of debri around, but not really bad, just surprising from other trips staying at Hyatts.

The Booking.com agent was an angel without wings! (Angela? Christina? Sarah? I forget her name) I can't thank her enough! I booked the room through kayak for the first time ever, and I did it spontaneously while riding the Red Coach Bus from Miami to Orlando on a Friday afternoon. I found the deal and booked it right away. As I forwarded the confirmation to my girlfriend, a minute later my phone is ringing and there is screaming in my ear; the room with the deal was for the NEXT Friday. Instantly. Livid. And of course as Im reading through looking for the customer service number, there are all sorts of "no refund" "non-return" "no changes" laced throughout, so I think "well ok let me call the hotel." "Nothing. Nope." The listless front desk person who answered the phone is proceeding to tell me, as he said there is nothing he can do because the reservation was made by a third party vendor from a website. "I can go ahead and book you another room right now" he sluggishly chimes in. "No thanks" I tell him, "I really shouldn't have to pay for another whole new room after literally transferring my funds to you less than 5 minutes ago." The incorrect information was caught immediately and I'm trying to correct it. I hang up on him and proceed to search for the Booking.com customer service line. I find it, call, and am placed on hold for 14 minutes before I speak to the rep. She cheerfully chimes in and listens to the entire convoluted problem and proceed to totally sweep the rug out from underneath me by saying "how about I place you on hold and Im gonna go ahead and call the hotel directly." Oh. Well ok. That sounds like a great idea. She goes back and forth for a few moments, to then come back and inform me: 1) The deal I booked was for a handicapped room, which I didn't need & was being charged MORE for than even the price of a regular room 2) She informed the Hotel of my celebration with my girlfriend and they would be upgrading the room & the floor that we would be on because the hotel had low vacancy 3) That the change was easily made at no extra cost. Sirens. Angels sing. Confetti. This girl just saved my life!! The rest of the trip was OUTSTANDING. The girl at the front desk upgraded our floor to one of the top with a view of Disney Springs. The hotel inside was immaculately clean, detailed, and made you feel a sense of space and relaxation. The pool with the lazy river was an amazing feature, and the inside bar with a gunpowder old fashioned was well worth the wait. There is a resort fee, but to those reading absolutely worth the charge. I will absolutely be back to vacation here, and I will book it through kayak & booking.com. Kudos you guys.

Too many little kids, but it IS in the heart of Disney theme parks and the like. The pool is probably a mouthful of pee.

Great value. Comfortable room. Several dining options on site. Large pool and lazy river provided hours of entertainment for entire family.

Nothing to report.

I like everything the dcoration the atmosphere the personal was very profesional

The parking access to the building

Very clean !!! Very good customer service Lily Parrish

I fell in love of the landscape., so lovely..

Maybe a twist in the interior design. A little bit more contemporary.

The hotel was beautiful, inside and out. The staff were nice. Our room was very neat when we arrived.

The A/C in our room was set to 65 the entire stay and the coldest it got down to was 74. Something is obviously wrong with the A/C. Not all the channels on the TV were watchable. The HBO channels said "no signal". The parking situation is a joke. You have two choices: pay $30 for valet parking or self park for $20. Those are your only two choices. They then add on a $30 resort fee. Also plan on paying for EVERYTHING!!!!! I went down to the lobby to get a cup of coffee and was told a CUP of coffee was $6!!!!!!! I'm sure there are other extra charges that I just didn't see but either way, the ones I listed were enough to annoy me.

The room was ok... I have 2 small children and come to find there was no bath tub. That was disappointing. We had wood flooring which was awesome except the fact that it was dirty. Our feet were so filthy we had to clean them before we left and before bed. The crib we got for my son was dirty, old and the matress was super thin. The shower was not clean... pubic hairs in the corners. It seems like they clean but no deep cleaning at all.. i didnt see any roaches in the room like some have mentioned. I did see a dead one out of our room and it was huge. The only positive was the location and how close it was to seaworld and the property. The rooms were just ok like I said but if you want to be able to walk to seaworld then it can be worth it.

The rooms were okay, but the ongoing construction left us wishing there were headphones in our room. Also, I had to park way on the other side of the facility instead of near my room. I told them I was handicapped and could not walk any long distance, Instead of an apology, i was handed a piece of paper that said I was promised a room, not a parking place. This caused a huge amount of stress and unnecessary pain to me. As this has never come up before, I never asked if I would have a place to park.

The room was clean. The pool looked nice. That's it.

Everything

Location, staff & hotel appearance was excellent. Thank you so much Joanna & Brian for your help & professionalism

I could not stay longer

we got a suite it was great

The location is amazing. Rooms are nice a big. Staff is very nice and helpful.

The shower head was terrible.

Close to parks (use Uber; it saves tons of time) and really nicely appointed room. Kind staff.

Undergoing construction on new pool so we didn't get to use that. Breakfast buffet is pretty pricey so we declined.

The entire staff with the exception of the cabana people were extremely friendly! We felt so welcomed everywhere we went!

The Dolphin cabana people were a bit rude!

The lobby staff was extremely friendly to our two year old and he loved it. The hotel is within walking distance to Epcot, and the rooms are perfectly clean and acceptable but not as updated as you would imagine at over two hundred a night.

The valet wasn't very nice at all when we first arrived, and the parking system at the hotel made it just about impossible for us to enjoy the pool after checking out since we only stayed for one night.

Location, nice facilities and grounds.

A bell hop came to our room to load our luggage on the cart and then stayed with it outside until I got my truck, but then my luggage was handed off to a vallet employee who loaded it in the vehicle. This made me feel like I had to tip two people when I felt the bell hop fully deserved the entire tip! I realize tipping is optional; however, both were performing a service for me and it put me in an uncomfortable position to either short someone, not pay someone, or pay more than I wanted to pay out for a tip. Also, I had asked for a late checkout and was granted one (thank you!), but this information was not communicated to the maid and it was obvious she was not happy (with me) about it.

Perfect location for our event at the OCCC. Nice pool, good restaurant options, and staff was very friendly to us. Beds are on the small side, but not a deal breaker.

Rooms are aging, and will probably need some attention in the relative near future. Really, no complaints.

Great stay with nice beach pool and good restaurants. Early access was unbeatable. Too expensive with extra charge for parking and mini fridge.

PBH was the best choice for our visit to Universal Studios Orlando. The restaurants were great. The one we went to had a musical that was an initiate source of classic italian songs. The room was over the top amazing (we stayed in the presidenta suite). The staff was friendly, accomodating and inviting.

I loved the location.

The disney buses from here were never reliable. One night it took us nearly 45 min once we got onto the bus to get back to our hotel, and they were rarely on time.

The water in the shower was extremely hot almost to the point of not being able to use it and no cold water

Great location; really comfortable beds; clean; friendly service; top amenities

Just outside of the Disney bubble. We were there for vacation but most seemed to be there for conferences. Rooms a bit dated.

The staff was very friendly. They have a 24 hour shout with a nice selection of food, bakery items, coffee, and snacks for the inbetween hours. They have a shuttle to the Disney resorts available to guest which makes it very convenient if you're not on a schedule.

The room felt dirty, especially the bathroom. Outdated but trying to be new and improved.

Location is great. Short walk to Universal/City Walk. Staff was helpful. Beautiful hotel lobby and grounds.

Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.

The unlimited express passes, convenience, responsive, water taxi service.

Room was not ready at 4:00 p.m. check in time. Wasn't ready until about 10:00 p.m.. Housekeeping staff not consistent in cleaning and restocking items in rooms, being I had two rooms. Need to hire better workers One of the worst Hyatt hotel I stayed at. Very disappointing.

Nothing

Room not ready at check in time Housekeeping not doing their job, need to hire and fire. No water bottles one day, no shower rug, This is the worst Hyatt I have ever stayed at.

We loved everything about it. Rooms were spacious and very clean. It was so close to the parks.

The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.

The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat!

The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.

Unparalleled service. Staff continually impressed. We are forever spoiled by our Ritz Carlton experience! Thank you!

The pool and food. The bed was comfortable. I did enjoy the laszer show.more

No phone reception,even after paying $19.00 for Wi-Fi. room too small , bath tub not clean, had to get house keeping to come clean the tubs. I had two rooms and both tubs were like that. Parking !!! Don't get me started on that. It was terriable. Rained us out for that Sunday Evening couldn't enjoy the activities , not the Hotels fought. All in an all we want be going back. It was an adventure.

Love the pool and slides , great value , in great location

The poolside bar and grill has a lot of issues , wether you are sitting down near the bar or sitting at your chair it is nearly impossible to get service. Every one you asked who worked there said they would send someone over but no one would ever come . Everyone at the place was complaining about the service . I had to switch seats at the restarant because I was tired of hearing someone was coming and by the pool I had to make believe I was sitting in a different section to get someone to help me . Then when you finally get the food it was high priced and poor value , salad at the cafeteria was better. Someone needs to fix the problem because it takes away from your day at the pool .

Resort fee and mandatory parking fee was not disclosed

View from room, cleanliness, attentive workers, pool, location.

High resort fee and had to pay for parking. Also could not get a refund when found out about extra fees.

Laid back atmosphere and high level of service were good for us.

Room service was somewhat disorganized

The staff was friendly and helpful. The rooms were very nice and clean. We liked the suite set-up.

We were not told that we were being charged for use of a crib and a rollaway. The rollaway was only used one night, but was in our room for two. We would have returned it after the first night had we been told it was a chargeable item. We were also misled about the presentation on the Hilton club.

It was very quiet,comfortable, plenty of conveniences, clean and in a good location.

It was showing signs of aging, peeling paint off the bathroom door and a grey dirty appearance of the inner bathtub.

Great pools, great price.

No complaints!

pools room beautiful

nothing

Kid friendly and close to everything.

The price of $35 a night for labor weekend was a good value. Covered pool was great for Florida rain showers and heated to 100 degrees. Just make sure your kids keep the water out of their mouth as its recirculated water and not the cleanest. Check in was pleasant. Watch out for time share trap after you check in they will attack you!

No maid service. Couldn't get room cleaned or new towels for nothing. Except check out day when they harassed you from 7am to 11am wanting to clean the room before check time. Rooms were dated Dressers disgusting, we kept our clothes in our luggage. The beds were very comfortable. People complained about bugs but jeez it's Florida we have bugs, even in the nicest cleanest homes. Beware of time share desk at front lobby. Called front desk several times about no maid service they said they would send someone but no one ever came (until check out day).