Orlando Resorts

My room was spacious, I was very close to Disney and a little drive from universal. They have a 24 hour deli/store, and alot of other restraunts.

There was a poor repair job in the ceiling above my shower.

The villa was really incredible and comfortable for the money. We enjoyed the pools.

The shuttle they used to the parks was awful. We only used it the first day and drove the rest of the week.

The room was excellent. The pools and the cafeterias and restaurants were really good. They have lot of activities for children

I did not like they offer a Pizza form a Pizza Hut that is the complex beside the one I was staying. The place is very large and it is difficult to find. Theya have to let the guests know there are two complex Vistana Resort.

The hotel staff was very nice and very helpful. I had a nice view of the lake from the balcony attached to my room. Location and price were excellent!

The restaurant at the resort has AWFUL service. It is a smoke house bbq joint with a pizzeria attached to it (that's the first warning sign). On my first night there, I called the Front Desk of the resort and asked to be forwarded to the pizzeria (the pizzeria does not have a direct phone number). It was about 10PM, and I spoke to a nice man on the phone and I ordered my pizza. The paperwork in my hotel room (supplied by the resort) says that the restaurant (both BBQ and Pizza) is open until 11pm, but will only deliver up to 10PM. Therefore, I placed my order in anticipation of picking up my food. When I got to the pizzeria at 10:30, the manager tells me she never saw my order. She then proceeds to tell me the ovens are shut down so she can't make a pizza, and she won't turn them back on. Then, she offers me a pepperoni pie that a customer forgot 4 hours ago for full price. I was like "Whatever" because I was starving, and she goes to retrieve the pizza, only to come back with a basket of bread and says "we threw the pizza out so you can have the leftover bread from the BBQ side of the restaurant." So I left and searched for a McDonalds. On night two, I decided to give the BBQ joint a try. I arrive the BBQ side at around 7pm, and there is no host, nor anybody waiting for tables. A host magically appears from nowhere, and asked how many guests in my party. I reply "two". She says one moment, and disappears into the restaurant. She comes back and tells me there a 15 minute wait, but I can sit at the bar if I'd like. So I go to the bar, which faces the sit-down side of the restaurant. The place is EMPTY. I could literally count the number of guests at tables on one hand. After about 10 minutes, I go back to the host and ask for an update. She replies that it is going to be an ADDITIONAL 30 MINUTES TO THE WAIT. At that point I left; this restaurant doesn't know how to resturaunt. The main lobby of the resort pushes this restaurant hard on its guests. The food might be good (I have no idea), but twice I've tried to give them money to eat, and twice they turn down my requests. I did not like the Free Breakfast to lure me into trying to sell me a timeshare. If I wanted to buy a timeshare, I would have asked them about buying one. The grounds were kind of messy. I noticed garbage around the entire facility that never was picked up during my stay which was 3 days (beer cans, wrappers, solo cups, etc.). The room wasn't super clean. It wasn't messy, however minor little things went overlooked by the cleaning staff.

Liked the Lakehouse restaurant and the pool area. Shuttle to parks was good also.

Didn't like moving rooms twice during our two week stay. Once for a strange loud tapping noise that would wake us up and the other was when the room was infested with tiny ants. Yuck! Very little care or compensation for our problems. Also had a horrible experience at the spa, which the spa and hotel did nothing about. Went in for a relaxing pedicure and came out with cut toes and paying for "extras" they didn't mention would be extra...like taking off my old polish. Won't go back to that spa again.

The staff that greeted us upon arrival was pleasant and welcoming. Some were knowledgeable and were able to give us accurate advice and information regarding the hotel and surroundings. The room was clean and the daily service was good. Our conference box lunches were adequate...the cookie in our box lunch was outstanding!

There is a $20 fee per day for the shuttle to Disney theme parks plus other amenities like in-room wifi. However, with our conference ending at 4:30 each day, there was no shuttle to take us to the Disney theme parks. Therefore, we had to use a taxi as our only mode of transportation to and from the parks. This became quite costly (approx. $70 per day). Once at a Disney park, you could use the various buses and the monorail to go between parks and Downtown Disney. However, we were quite disappointed that the Renaissance did not offer more options for their shuttle service in the afternoon. When trying to figure out our best options for transportation, the staff at the front desk was not always consistent in their answers and some were absolutely inaccurate.

Beautiful property, great staff, and I did enjoy getting to take a dip in the pool at the end of a long day, since it's open until midight!

$15 per day for spotty WiFi is terrible for a business traveler. I'm a Marriott Rewards member and so told WiFi was only free if I booked directly through Marriott - but you don't always have control over these things when you're booking business travel. Very little in the area - Sea World across the street, but just a 711 and Bonefish grill in the area and VERY DARK sidewalk and parking lot make it clear this is not an area for pedestrians. Seemed a great fit for families, with the water park, but as someone in town for a conference, it didn't offer anything to make me a repeat customer.