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room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
In central position near beach and centre
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
I liked that the hotel was very central with plenty of parking
the room was cheap
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
very comprehensive selection at breakfast.first class.
I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
We really liked the pool, sauna etc. It was small but very convenient. A big plus for us. Reason to stay at the hotel. we didn't know you had to make a reservation for dinner beforehand but got good directions to a perfect restaurant in town.
The Hotel it's very good. None.
we had a family room which was very comfortable and spacious. Breakfast was good and with lots of choice. We found it a little too far from the central squares. If you hadnt managed to reserve a space outside the hotel the parking was difficult at times.
Clean, good service, nice swimming pool for kids
i didn't receive dinner on one evening because you have to reserve in advance. I was never informed to do so. According to the personel it was impossible to add one person. Barservice was not good. They didn't walked the room, you had to order at the bar itself, not a problem, only when they are at the back, don't come at the bar and block the little bell with a paper, you get thirsty.
There are a lot of good points: the location (very near the tram station), the room (spacious and comfortable, including the bathroom), the buffet breakfast(good variation and tasty) etc... One and only: there was no tea pot in the room, which was a bad surprise to us, Japanese. Almost all the hotels and lodges in Japan, the USA, Canada, New Zealand and so on have one for guests to use. We took some Japanese tea packs with us, which was just a mockery.
Location from ferrie terminal at Ostende and Dunkerke The room very poor lamps dont work hairdriyer dont work low budget room
The location was excellent. The breakfast was very good with plenty of choice. The early check-out time of 10am - it was a struggle to get teenagers up and fed and ready to leave by 10am.
Breakfast was very good Staff were not very service minded Location was quite a long walk into the centre Swimming pool was very small
Breakfast was good. We arrived by 5p.m. and were told that we were too late to book in for dinner that night! with the number of guests in the hotel, I did not think that a small variation should have caused the kitchen too much problem with over 2 hours to prepare for this!. This soured our opinion and stay in the hotel.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
Location Needs refurbishing badly.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
sea view hotel staff
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
Excellent breakfasts, good Internet connection, convinient location in the city and and in general very good service I don't remember such things
Noisy room (building work outside) was replaced by more adequate room Helpful hotel people, whatever the matter 2Nd room got had shower only, at the same price as room with bath Payment by cb upfront, at arrival.
This ws our 2nd timeto stay at this hotel and the owner was as friendly and helpful as ever. Breakfast fantastic
the friendliness of the staff nope
Very friendly staff. Breakfast was excellent with a vast choice, all tastes catered for. We ordered double room - but ended up with two single beds!!! Not good for romantic weekend!
Staff very welcoming and friendly. Great hospitality. Nice family atmosphere. Would definitely stay there again. Room for single person a bit on the small side. Would have like tea/coffee making facilities in room.
Really comfortable and staff excellent as was the beakfast.Would recommend the hotel.
Friendly staff, excellent breakfast, good rooms, great location - quiet side street but within easy walking distance (less than 5 mins) to the shops, restaurants, park and beach. The Hofkamers also had something which is a bit of a rarity in many hotels - a double room with TWO comfortable seats in it!!
Very friendly, conveniently situated, great breakfast, would stay again
Very friendly staff and excellent location
Friendly staff,comfortable facilities
Breakfast was quite good Rooms were not clean, internet was not free, some of the lights didn't work, one whole morning without electricity, rooms where by far smaller than shown on the fotos for this price cathegory.
THe whole experience was very nice. Breakfast good, staff helpful
Comfortable and accessible hotel with modern facilities
They managed to change me from a smoking room to a non-smoking room during the Carneval weekend, which was great. They put me on a waiting list and surprisingly enough got a late cancellation. They are open 24 hours so you don't need to bring along your keys. I asked for a quiet room, and it was indeed very quiet. The bathroom is a bit odd, but fully functional.
Late breakfast. Late check-out on Sunday. Close to restaurants and shops. Bedroom quite small.
The staff were extremely friendly and helpful. The owners are on-site virtually every day and are very attentive. They offered great sightseeing recommendations and even lent me their personal copy of a Belgium road map when I needed one. The single room was fairly small as expected and the furnishings were basic but functional and comfortable. Great value for money and a good fairly central location - the beach, public transport and restaurants were all within a few blocks. I was able to use free street parking every night from 7 pm to 9 am next to the park approximately one block from the hotel. I would definitely stay there again.
for the price it was excellent .clean fresh room clean bathroom clean bathroom powerfull shower ,very quiet .breakfast just what i want hot coffee juice rolls ham and chesse
relaxed atmosphere, nice friendy staff, good food, location. The double room was way too small, I saw four different double rooms and they were all too small but as I arrived late at night the big doble rooms had already gone.
coffee was weak!
we went my boyfriend and me foe a small honey moon and they gave as a felicitation card and a cava bottle as a present it was really nice
Location. Close to shops, restaurants and port. Road noise. No tea/coffee making facility in room
It is a well run hotel. Apart from the fact that it was very difficult to get cold water out of the cold tap in our room (it was always tepid), the style of the shower made for some very difficult manouvers to stay within the shower curtain.
too noisy and no view on the port
Excellent breakfast, small but perfect for overnight stay.
The hotel is just in the middle of the street where the of the marina, in the middle of the harbour area. Great staff, nice breakfast, soft but VERY comfortable beds. Bathrooms are looking new and modern. The room had a window to the street but was relatively quiet, noise from the hotel was very low. Cleanliness and service were optimal.
it was situated in the town and near the harbour. you had to wait for the hotel to open the outer door to reception if you was late out as they locked it. what a pain!!!
Great location next to the yacht basin and the pedestrian shopping street. Good choice of eating places adjacent
I had a very good night of sleep and enjoyed a fantastic breakfast - enormous choice -
Rooms in the hotel were very clean. Parking your car can be a bit of an adventure. Staff were very friendly and welcoming. Easy access to all the facilities, central for shopping, seafront& harbour, it is ideally situated. Would not hesitate to use the hotel again.Never had the opportunity to see the roof garden weather was quite poor. Very good value for money.
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
A good central hotel with excellent staff always willing to help
Car parking arranged well. Good central location.
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
Very clean, friendly staff, excellent breakfast, good location
the staff were very helpful breakfast
location not really ... maybe a missing restaurant, bar was closed
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
good locatio near to town centre and near to beach. Underground parking close by. room clean spacious and comfortable. nice breafast included no hotel parking and municipal parking is a bit expensive
Central location, clean & resonable price
The staff was incredibly helpful and friendly. The rooms are comfortable and clean. This is my favourite hotel in Ostend and I stay there everytime I'm there.
very close to meeting venue and near to the beach (you could hear the sea!) and town was disapponited by lack of TV channels
convenience to shopping, the beach and restaurants. Situation was quiet and in a nice area. Excellent breakfast buffet and rooms were very clean Private garage was not customer friendly, parking places were too tight and lighting is poor
I was surprised that they could not give me my Miles and Mores Points being a Best Western Hotel
Good location Rooms were tired and breakfast was average
Very friendly staff, nice breakfast. Also convenient for the casino opposite. Parking can be a problem (especially due to road works - Nov 2010) but patience finds a spot eventually. Need to pay from 9am but can buy ticket the night before. There is also a pay underground car park nearby - but I've never used it.
The room was extremely expensive for the facilities provided
Very good location in Ostend for the town, sea front, restaurants and casino, all within walking distance. Comfortable hotel, good breakfast choice and plenty of it. Reasonable single room price for our group. Parking in Ostend is always difficult, the car park for this hotel is not as close as we would like.
all of it breakfast was not for me
good location,clean comfortable rooms,reception staff were on the ball and made sure all our needs wre catered for no noise at night and a reasonable breakfast buffet
We enjoyed the friendly service. The Hotel and rooms were all as described. Thanks, Robert
Good breakfast - friendly staff
It was very close to the train station, which was very comfortable for me, since I was coming by train. Nice view from the room. Excellent wifi connection from the room, there was even a pc in the lobby which was quite handy too. There was only one heating device in the room which was not enough for the room and the bathroom. The windows of the bathroom were not hermethic, therefore it was quite cold. It was snowing while I was there, and entering the bathroom was not pleasant being under heated.
Central position and excellent view from window
Friendly staff, good restaurant, good location near station but quiet
Very friendly and helpful staff and an excellent restaurant
All round 10 out of 10 for this hotel. Easy to find, across the road from railway/bus station. Friendly reception. Immaculate and spacious room with dockside views and good double glazing if you want to keep the noise out. Handy for the local shops and nightlife and an excellent breakfast. Freebie WiFi was perfect.
Generally welcoming, excellent location, good quality food at breakfasts and other meals
Cosy little hotel with nice employees. My single room was small, no W-Lan in room.
Our sheets were clean but had stains on them, my pillow was the most uncomfortable pillow ever. Not enough plugs in room. Not enough TV stations. The noise outside kept us awake all night.
The location of the hotel is great and the breakfast we got was nice.
central location , friendly helpful staff no full shower in bathroom no tea coffee facitities
closeness to ostend
the breakfast,and the bed was clean and comfortable. rooms very small,imposible to allocate an extra bed for a child.Tv remote control didn't work. Shower incredible small.
Good location, and very good family room. Double room at the back was small and had a terrible view.
Buffet style breakfast, excellent breakfast staff, nothing to difficult to do. Its our 2nd stay in 18 months and think its a friendly hotel easy to find, parking round the corner at the casino. Rooms clean.
Thestaff were very obliging and hepful and the breakfast provide very good value for money
Reception Staff were excellent and very helpful with recommendations on places to visit and how to get around .Breakfast staff also very good .The location is excellent and would be hard to better in the city .
its place is strategic to visit the city of Oostende, the price is also very good according to the service
It is very central, close to the beach and shops. Hotel staff are very polite. Decent sized room. It could do with some renovation, fresh coat of paint, carpets etc.
Good location The hotel smelled bad, the room was exremely small, with one window facing a bank of airconditioners on a wall opposite the window (no view). The room was dirty, with food from a previous guest still under the bed and lots of dust still stuck in corners. You only get one hotel room key. The walls are extremely thin and we were awoken several times fby other guests that opened their doors, and the doors to the hallway where we stayed. On top of that, it rained, so all in all we aren't happy at all about our stay.
Not happy that the fire alarm went off and was later to be found out that it was a false alarm.no one came around to inform the remaining people who were making there way out that it was a false alarm!
Staff very friendly, helpful. Breakfast very good. Value for money. Bedlinen very clean. A shock to be told cash only accepted on check in. Bathrooms in need of updating.
The price, location and facilities
the location is spot on for bars, shops and the market, the room was clean to reasonable standard. situated on a pedestrian street is awkward for unloading bags etc, unless you're really lucky there is no view as the Hotel is terraced, the floorboards in the room creak when somone walks through the hallway. the bar is unwelcoming.
Cood location, good price:-), A little bit noisy, small room.
The Hotel had a very good Breakfast with alot of choice for everyone: The Location for the Hotel was ideal for Shopping & Eating out. The Hotel is not far from the beach front & railway station. The Shower & Bath was rank. The hotel decor was poor and needed a paint up. Parking was terrible.
We were upgraded to what seemed a more appropriate family room when we discovered our toilet didn't flush. I might not have given such a good review had we stayed in the significantly smaller room. The second room was nicely spacious and extremely well located. The day staff was very helpful and accommodating. The breakfast was included and had more and better variety than the breakfasts we paid extra for. I didn't like that we were put into a very small room at first with a broken toilet, or that because we didn't include a note requesting a child cot we weren't going to receive one. They redeemed themselves though by finding us a cot for the last night.
Smart hotel, modern decor No door on bathroom, no hot water in morning. Manager denied this but it was true.
Delicious breakfast !
- Nice small hotel, central location, fresh calm black&white design - nice bath long enough for medium tall person - breakfast very basic, I would expect more from the term "buffet breakfast" - absence of the door in the toilet&bathroom was very strange to me
The location, interior design. There was no door between the room and the bathroom and the toilet was facing the window in the room! it is quite strange. I would put at least some curtain there.
Great staff! Rooms are getting cleaned about noon so they won't wake you up in the morning. Took like 1 minute to get to the stores and 2 minutes to get to the beach. Two single beds that have just been moved together. Advise: If you go there as couple you should definatly take at least 2 belts with you to keep the beds stucked together ;-) No door between room and restroom....
very clean rooms and good breakfast - close to centre
Conveniently situated near the harbour and restaurants
Size of rooms Smoking in lounge
Cleanliness of the whole Hotel and the location near the "Digue" and the Town-center. Very old, should be redone.
The hotel needs full refurbishment, depressing to stay in
free internet, good choice of food for breakfast
Good breakfast, pleasent staff, clean room, excellent position in the city (in center and near beach).
The Staff were friendly and the Owner was very nice had a nice chat one night just pleasant
The breakfastroom was modern and there was a good selection for breakfast and it was tasty. On arrival our room was not ready and very dirty and the interior was very old and could do with modernisation.
central location, good breakfast, reliable WiFi cramped room,