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Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
Very centrally located, neat and clean it must be possible to go to the room before 15.00
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
Customer Service, room was awesome
€35 for a toasted sandwich in the bar at night......
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Very nice and helpfull people. Room very clean, good airco! Bathroom with large and powerfull shower. Good breakfast. Parking limited and charged 6 euro per night.
Efficient, orderly, clean, safe. There is nothing more ghat a business traveler desires. However I will add "hip/trendy" to the list. Definitely a boutique hotel. All was good
good value for money. good vibe the night tre room was very hot (difficult to sleep)
Cleanliness, helpful and polite staff Wifi ve,ry slow, only free in lobby
clean, free and fast internet at the lobby, nice brakfast.
Very clean, simple and stylish. Pay in advance for services on arrival, then no more fuss. Superb value for money.
The rooms do not have phones. It would have been nice to have a telephone in my room since I do not have a german cell phone.
Pleasant clean, modern rooms and facilities, situated beside train station so easy access to city centre None
Location is perfect, right by the tram Said free internet in lobby but it was not.
The staff were friendly and helpful.Any queries I had were dealt with politely quickly and effectively.
Excelent hotel...everyting top....
There should be a top madress on the beds.
Very friendly, efficient and helpful staff / Simple but good, clean, spacious room and bathroom / Breakfast and parking included / Good price-service value (booked low non-refundable rate in advance) / Internet wifi for low additional hourly charge and works very well / Practical if your business or family happening is in the area around Stuttgart / Also close (15 min) to the airport (but no noise) Bed a bit hard (but that's a question of taste) / If you don't know the countryside area, make sure you have a GPS in the car (makes it all the more easy to find the hotel and your way around, especially at night)
Very quiet. Free parking space. Nice and clean room.
The Staff was very friendly and the accomadations were very old school european
Location and cost as well as internet access
Hotel is situated in a pleasant rural town within 20 minutes of Stuttgart airport (by taxi). There is a metro link to Stuttgart and bus links to other towns in the area.
The room was large and very comfortable We asked for a 6 am wakeup call and did not receive it which caused us to be rushed in getting back to the airport.
Well located to the Suttgart airport and exhibition area. Very pleasant staff, very good restaurant in house Breakfast rather poor
Lots of free parking, very close to the U-Bahn, very Swabian cleaners - ready to tidy the room at 7 am Very Swabian cleaners - ready to tidy the room at 7 am
It was the perfect choice. Everything was fine.
The price we paid for a five star hotel was an absolute bargain. We stayed for 5 nights and can have no complaints at all. Location is excellent - it was handy for the city centre, the main station and the underground. Rooms were spacious, very quiet and immaculate. I really can't fault it.
spa area cost of water!! I do also think that the rates are very expensive
Great Location and very comfortable. Large modern rooms and friendly staff.
Room service Reception not very friendly. Location of the hotel is not good.
everything - superior hotel, exceptionally friendly and helpful staff, faultlessly clean room good facilities.
location, comfort and smiling face of staff
the staff at check-in on April 30th was very helpful, available and smiling. everything was on the top of excellence: spa, massage, room, a few steps from city center, closed parking, and the best buffet breakfast I ever seen. I will definitively come back! the staff at the check-out on May 1st did not pay attention to us, not even a smile, very cold and not interested in asking us if we had a pleasant stay. I felt like I was not an interesting customer because I had a good deal on internet. it was sad to leave like this after a so beautiful (too short) stay.
Absolutely perfect service; friendly, knowledgeable, timely. Concierge even programmed our rental car GPS for our trip to the airport!
Wonderful restaurant and helpful staff. The room was much larger than I expected.
Great location, beautiful rooms, absoluteley delicious food and, what's most important, excellent staff, ready to help in every situation.
The staff were helpful, the room was spacious, clean and had a minibar. WiFi was available and there was a lovely restaurant. The grounds were lovely and there is a play area for children. It is set in a convenient town close to Stuttgart, Esslingen and the airport. Overall exellent. Will book again. No.
Perfect room, with every services and kindly staff No issues
Off autobahn en route night stop - with covered parking in quiet village
Room was clean, free access to internet through WiFi. Kitchen open until 21:30 - good menu! Breakfast was a bit basic, not very exciting. leaves room for improvement
The staff is exceptionally helpful, friendly and very professional. The rooms are very comfortable. The location is convient to the airport.
very clean and great restaurant. Very professional. Close to Stuttgart airport. does not have A/C
Internet is not free and very expensive. 8euro/hr or 20euro/day. Room charges are already high for provided services so I think internet connection could be free or at a fair price. Internet cafes in the neighbourhood charge 1 euro/hour
The staff was very good and knowledgable. Hotel is very new so there was a not finished feel. Overall it was a very good stay.
Rm 19 has an excellent Roman themed bathroom. The adjacent restraunt was very good. Staff was very nice.
Very helpful staff, wonderful resteraunt next door, will suggest to my friends.
The Hotel was extremely nice -- clean; modern accommodations. Our room was spacious with a well-equipped bathroom (blow dryer, towel warmer, etc.). The hotel owners (who spoke English) were very gracious and friendly. Their restaurant across the "lane" was where breakfast (included) was served. The breakfast buffet offered an ample variety of food. The restaurant also served dinner -- traditional German-Stuttgart fare. Generous portions and good food. Nothing. In fact, I have already booked a room for ournext visit to Stuttgart.
Nice rooms, friendly service, quiet location
the beautiful rooms and wonderful breakfast
The room was very nice and thestaff was very friendly and helpful There is no lift in the hotel
Nice room, good location, free parking and free internet (very important!) I heard that the old part was a lot less attractive than the new part. room is rather small, no problem for me, but might be for other people.
Nice room, quiet location
The morning buffet, the wine store, staff and the room. Location was excellent.
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
the service is outstanding the hotel is a bit dated
service and staff and location
Excellent location, great views, luxurious property, and very helpful staff.
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
Good Location, Excellence Service and value of money.
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
Buffet breakfasts good. Parking convenient. Quiet for sleeping. .
quite good, I didn't put too much pressure on the hotel. I was much more interested in Stuttgart as a city. Anyway, the hotel is clean, staff is helpful, only the distance to the centre is too far, about 12km, but there is a tram really close
Great breakfast, good parking and WiFi. Quiet, good black out curtains, bed fine (2singles together), fan in room. But once the temps hit 80, the room was a sweat bath. No a/c
Nice place, conveniently located, excellent breakfast!
breakfast quite a hike to the centre by public transport
spacious room outdated
Clean rooms, friendly staff, good breakfast, fast wifi connection, interestimg decor and museum. Short walk to public transport. Front desk also sells multi-day passes for the Stuttgart transit system. Great value for money. The hotel is in a suburb of Stuttgart, and it is a 25-30 minute trip on the ÜBahn to downtown and the train station. No resturants in the immediate vicinity of hotel, and resturant in the hotel is closed Friday, Saturday, and Sunday.
We had a spacious and comfortable room. Delicious breakfast with a lot of variety, good value for money.
Cleaning, size of the room and comfort. I was on the 4th floor where the internet connection is wired. The problem is the lenght of the cable, not enough to reach the desk. No air conditioning available.
Staff were very polite and helpful.Room was very well presented.Bed was very comfortable.Breakfast buffet was best that I have experienced for some time.Adjoining museum was interesting.My wife and I were impressed enough to telephone the hotel directly and book a room when travelling back from Italy a week later. Free wi-fi access would be an improvement.There is free internet access via a single guest terminal in the lobby,but this was busy when I wished to check e-mails.Using my own laptop in the room would be preferable.
The breakfast No have restaurante, is not true, they offer a snack bar. The location is not easy to move on, the room the decoration is poor, does not have a good TV. does not offer beauty shop like shower cuff, etc, the towels the low quality, etc. etc.
The Wellnes Area
Large room The atmosphere in the bathroom is to cold
I hated the room telephone It was hard to use. No clock at all in the room!! There was no breakfast card in the room.
The staff at the hotel were very helpful, professional, and friendly. The hotel rooms, although small, were modern, comfortable and clean. The breakfast was meager and picked over. We were told breakfast was included in our room rate by an employee in the dining room only to be charged for it when we checked out. Very overpriced compared to other hotels we stayed at for what they offered.
Clean, modern and new! Location was central and as easy walk from the train station. Friendly and helpful staff.
Wellness is nice and free. Rooms are spacy No wireless available in room or elsewhere although your site says it is available. No free internet. Resto quite expensive
This hotel was amazing in every aspect. We had the 2-bedroom 2-bath apartment for two nights and it was a great value, and totally fantastic! Rooms were spacious even by American standards and the baths were huge and spa-like. Staff was friendly and fun and very helpful from reception to concierge to restaurant. We will definitely look to stay in another Arcotel property in the future. Absolutely nothing negative to say!
Absolutely fabulous lodging and staff
breakfast watch out, the hotel is located by the 6 lines main road of the town - half of the rooms have windows on that road. the price is a bit too high for the design - standard - confort provided
Hotel is well located and facilities are good. Undercover parking was handy. Hotel a bit hard to find even with GPS.
This is absolutely one of the best hotels I have ever stayed in. Everything: staff, location, design, room, breakfast, food, service.... excellent!!
Perfect fro the exhibition - halls and airport just a short walk. Unusually for airport hotel clean and quiet at night.
The placement of the hotel was the best: Closest to airport and fairground. The staff were kind and helpful. Unfortunately it was a busy time and I didn't have much time to try gym saloon and SPA. Only thing is the breakfast menu was a little poorer than I expected.
The inside decorations of the hotel were fabulous. The interior design of the room was really amazing and of very high quality. Furthermore, the staff of the hotel was very friendly, always at hand and always smiling!!
Convenience for the Stuttgart Exhibition centre & good metro / bus links to city centre. No dislikes
It is a lovely design in the room, a very comfortly bed, safety box, nice pillows and cover, clean and modern....one of the best hotel rooms we have stayed in. Nice restaurant, friendly staff, good deal for the parking and handy located close to the airport. Too epensive breakfast and even if it is nice in design it is not too cool that there is a window from the bathroom to the sleeping part where you more or less can see the other person taking a shower. Internet is not for free.
I particularly liked the attentive, friendly and well trained staff in the restaurant which is quite hard to find these days! NA
Very clean, excellent breakfast, superb location for early morning flight. They placed me in a mobility-impaired room which was awkward, but okay.
Close to Messe Bar menu
Service for Breafast very unfriendly
Front desk service and proximity to airport Breakfast 'service': started cleaning area and moving people = guests around during breakfast hours.
Internet service in the hotel room.
The hotel was situated near the Mercedes museum which my husband wanted to visit
Very good location (although my GPS on rental car couldn't find the Hotel at first, but I was able to find myself anyways; like in good old days!) Everything you expect from a Hilton Hotel; staff was friendly, rooms were spotless, well equipped (there were even a microwave), right in the heart of the Stuttgart (next to Porsche Arena and Stuttgart Stadium)... Good value for the money, highly recommended. Pricey breakfast, but still worth it. You gotta start your day right!
Free wifi was really good and fast. Bed is comfortable, room was really nice and it has facilities for ironing clothes and even a microwave. Free coffee/hot chocolate machine next to the reception, with really good hot chocolate I might add. Good American style restaurant a 2 minute walking distance from the hotel. The laundry service was inconvenient, you had to give them your laundry before 8:30 A.M or they would charge %50 extra.
Excellent staff, very happy to help. Other inconsiderate guests who would not check out on time.
The location was perfect, a block away was the spring festival, the reason we visited
Room comfort, cleanliness, good facilities, noise reduction. When I asked to stay an additional night, the rate was increased without a reasonable explanation. WiFi access in the room was somehow complicated.
summer special 50 % /
The hotel was nice with a modern decor , plasma tv and free Internet was a great bonus, the staff were very helpful The location is very far of Stuttgart's center, and far away from the train station ( more tan 10 minutes walking) but its ok if you have a car, we boked three rooms for three days and in one day two of the rooms were not cleaned well and not provided with amenities (shampoo, etc )
The food in the restaurant was terrible
Modern and tidy hotel. Comfortable and clean room & bathroom. Friendly staff. Very convenient to visit the Mercedes museum or the Porsche Arena. Mini-bar available only at the reception (not in room).
It´s not so easy to find unless you have a gps. It´s not close to city center.
Nice and quiet location, quite close to the airport, over the crop fields you can look all evening at the incoming and outgoing planes, but far enough not to be disturbed by the noise. The restaurant is closed on Monday but there is a bar right next to the hotel for a drink, and a nice chinese restaurant on a 14 minutes walk in the city. The owners of the hotel are nice persons, very friendly ! maybe a guide on how to use local transportation from the airport to the hotel would be welcome. I had a taxi trip for 18 euro vs a Unterbahn trip of 2.40 euro !!
The staff were very helpful and friendly.
The owners and staff were all very friendly and helpful. Having access to the internet and not having to pay extra money was a big plus for me.
This simple no-nonsense quiet hotel is only 7 km away from Stuttgart Exhibition and offers great food and drinks, free internet and a good night sleep. What else do you need after a day long walk at an exhibition?
The room was spacious, clean, loved the decor, simple and had a balcony with a lovely view to a cornfield. Nice shower. Very peaceful and quiet location, 10 minutes drive from motorway. The hotel restaurant excellent, the food was very delicious, big portions. Do not choose XXL wiener shnitzel, impossible to finish it. Very good value for money. The kitchen was located right underneath our room and they were extremely loud until 10pm. Could not sleep before 10pm. I had to go reception to complain about 10pm, they stopped the noise immediately.
very quiete and clean room, modern bathroom and shower, breakfast too less furniture in the room
The apartment was very comfortable, spacious, and modern. The price included high speed internet and many TV stations. There was no elevator, but that was okay with us. It might be a problem for others.
The staff are amazing, personable, and cater to individual needs. I felt like I was staying with family. Very close to train system - perfect for getting around the greater Stuttgart area. No espresso avialable.
Very nice place, extra clean. Not enough towels.
Perfect! Highly recommend.