Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "Excellent value."
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9.7 "Terrific location."9.8 "98%
liked the proximity to shopping ." 10.0 "Great parking , according to 100%." 8.8 "88%enjoyed the restaurants & bars nearby ." -
8.9 "Amenities are good."10.0 "100% found the
grounds to be nice ." 7.6 "76% thought thebuilding was wonderful ." 10.0 "100%loved the outdoor sports facilities ." -
8.9 "Great service."9.7 "97% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." -
8.7 "Pool is good."
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6.1 "Rooms are ok."5.4 "Only 54% said
rooms were clean enough ." 5.0 "Only 50% thought thefurniture was functional ." 6.3 "Only 63% found thebalcony ok ." -
5.6 "Average cleanliness."5.4 "Only 54% said
rooms were clean enough ." 6.7 "67% thought thecleanliness of the hotel was average ." -
2.8 "Horrible vibe."1.8 "82%
criticized the unstylish hotel ." -
2.3 "Disappointing internet connection."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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9.8 "Terrific location."
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9.7 "Excellent value."
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9.1 "Excellent amenities."10.0 "100% found the
grounds to be nice ." 7.8 "78% thought thebuilding was wonderful ." 10.0 "100%loved the outdoor sports facilities ." -
8.8 "Great service."9.8 "98% found the
staff to be very friendly ." -
8.3 "Pool is good."
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5.7 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." -
5.7 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." 5.7 "Only 57% thought thefurniture was functional ." -
2.9 "Horrible vibe."1.9 "81%
criticized the unstylish hotel ."
Overall Rating
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9.7 "Terrific location."9.7 "97%
liked the proximity to shopping ." -
9.7 "Excellent value."
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9.1 "World class service."9.8 "98% found the
staff to be very friendly ." -
8.9 "Pool is good."
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8.9 "Amenities are good."7.7 "77% thought the
building was wonderful ." -
6.5 "Rooms are ok."6.7 "67% thought the
kitchenette was ok ." -
6.2 "Average comfort."
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5.5 "Average cleanliness."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Beautiful grounds. Pool was not heated. Unit needed updating.
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5.0review from
It is in a beautiful area of Palm Desert, close to restaurants and shopping. When we had troubles with the room the maintenance guy was quick to come. The little cafe served an affordable breakfast and lunch and cheap margaritas. The room had a musty and stale smell, the bed was very squeaky. We had trouble with the air conditioner. The pool was green and algae on the side.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
I enjoyed the little river that ran in the patio area. the lighting in the bathroom mirror area was not as bright.
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9.0review from
This hotel had 15 tennis courts that were very active. This is an older resort which had been modernized.
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8.0review from
The room had most all amenities as if you were at home. Clean facility and friendly staff. Very reasonable rates The air conditioner in the room was weak and had a hard time keeping the room cool. The bed sagged in the middle.
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8.0review from
Very quite. Staff very helpful. Close to El Paseo which was great for me. Needs major remodel.
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9.0review from
This guest did not leave comments about this hotel.
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8.0review from
People on staff and the room Yes, the pool was cold. And the workout room was poorly set up and some of the equipment was not working. When we asked about a plug, we were told it would be attended to, but it never was.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
The studio where I stayed (292) was amazing, very comfortable and large, huge tv, great bed, nice kitchen and bathroom, loved it. Nothing
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6.0review from
Staff room and pool. Location of room. Too loud above. Tile floor above was loud.
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4.0review from
Only Pool Room is really dirty and has smoking smell
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5.0review from
This hotel was walking distance to the El Paseo shops. This hotel is extremely dated. The gym was old. The pool was crowded. This would be good for families on a budget, but if you have ever been to even JW Marriott or La Quinta you will be sorely disappointed here.
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7.0review from
We were attending a car show at this resort so we stayed there for the convenience. The grounds were well kept. The facility itself is rather old but decently kept up. Our room was OK but dated. I believe that this is a 'condo' type resort where the rooms where sold off the private owners. Walking by some of the other rooms it appeared that they were decorated signicicantly different than ours. So luck of the draw.
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3.0review from
Great staff. Terrible accommodations. Dark, dreary, unkept, broken glass on floor, smoke coming through the vents upstairs.
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8.0review from
Our condo-sized accommodations were spacious & comfortable. I would have preferred one queen bed versus two doubles. Good location and facilities were family-friendly. Active tennis program was also attractive. I thought, for the price, it was worth it.
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10.0review from
We had two rooms one was an A and one was a B both were very nice one just had an upgrade. We play a game called pickleball some tennis clubs might not let you use their courts but the staff was wonderfull and told us when we return they would accomedate us again. We plan to book a week with the kids we absolutely loved shadow mountian !!
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6.0review from
location is great, bed comfrontable, tv bad picture, really nice staff, room not that clean.
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8.0review from
The other reviews about condition of property are incorrect based on the room I had. This property was obviously built a long time ago (Appliance and tile colors) but it was in very ood condition. I'll go back
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8.0review from
Beautiful grounds. Pool was not heated. Unit needed updating.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
I enjoyed the little river that ran in the patio area. the lighting in the bathroom mirror area was not as bright.
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9.0review from
This hotel had 15 tennis courts that were very active. This is an older resort which had been modernized.
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8.0review from
The room had most all amenities as if you were at home. Clean facility and friendly staff. Very reasonable rates The air conditioner in the room was weak and had a hard time keeping the room cool. The bed sagged in the middle.
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8.0review from
Very quite. Staff very helpful. Close to El Paseo which was great for me. Needs major remodel.
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9.0review from
This guest did not leave comments about this hotel.
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8.0review from
People on staff and the room Yes, the pool was cold. And the workout room was poorly set up and some of the equipment was not working. When we asked about a plug, we were told it would be attended to, but it never was.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
The studio where I stayed (292) was amazing, very comfortable and large, huge tv, great bed, nice kitchen and bathroom, loved it. Nothing
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8.0review from
Our condo-sized accommodations were spacious & comfortable. I would have preferred one queen bed versus two doubles. Good location and facilities were family-friendly. Active tennis program was also attractive. I thought, for the price, it was worth it.
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10.0review from
We had two rooms one was an A and one was a B both were very nice one just had an upgrade. We play a game called pickleball some tennis clubs might not let you use their courts but the staff was wonderfull and told us when we return they would accomedate us again. We plan to book a week with the kids we absolutely loved shadow mountian !!
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8.0review from
The other reviews about condition of property are incorrect based on the room I had. This property was obviously built a long time ago (Appliance and tile colors) but it was in very ood condition. I'll go back
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5.0review from
It is in a beautiful area of Palm Desert, close to restaurants and shopping. When we had troubles with the room the maintenance guy was quick to come. The little cafe served an affordable breakfast and lunch and cheap margaritas. The room had a musty and stale smell, the bed was very squeaky. We had trouble with the air conditioner. The pool was green and algae on the side.
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6.0review from
Staff room and pool. Location of room. Too loud above. Tile floor above was loud.
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4.0review from
Only Pool Room is really dirty and has smoking smell
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5.0review from
This hotel was walking distance to the El Paseo shops. This hotel is extremely dated. The gym was old. The pool was crowded. This would be good for families on a budget, but if you have ever been to even JW Marriott or La Quinta you will be sorely disappointed here.
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3.0review from
Great staff. Terrible accommodations. Dark, dreary, unkept, broken glass on floor, smoke coming through the vents upstairs.
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6.0review from
location is great, bed comfrontable, tv bad picture, really nice staff, room not that clean.
