Pick-up location | Palm Desert |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Minivan, Standard, Standard SUV |
Rental locations | 7 |
Airport locations | 0 |
Popular agencies | Hertz, Enterprise Rent-A-Car, Dollar, Turo, Budget |
Economy | $22/day |
Compact | $25/day |
Intermediate | $24/day |
Standard | $28/day |
Full-size | $40/day |
Minivan | $83/day |
Intermediate SUV | $32/day |
Compact SUV | $39/day |
Standard SUV | $40/day |
2 locations in Palm Desert
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Reviews
10.0 Wonderful
Dec 2021
10.0 Wonderful
Dec 2021
1.9 Poor
Jun 2021
4.0 Mediocre
Apr 2021
Cons:
Car was way below Hertz’ usual standards. May be due to car shortage but still disappointing2.0 Poor
Feb 2020
Pros:
The location was good.Cons:
Horrible experience in Palm Desert Hertz. Terrible non-responsive customer service - Luis would never return a call, nor would the manager. Given a car with a smashed bumper and engine light on. Extra charges secretly added on. Go someplace else!2.0 Poor
Sep 2019
Cons:
No vehicle was available at time of pick up. Ended up making other arrangements. Shouldn’t be able to reserve a vehicle if one is not available.4 locations in Palm Desert
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Reviews
10.0 Wonderful
May 2021
Pros:
The staff was great and my drop off was super easy.Cons:
Couldn't get the bluetooth to work in the car2.0 Poor
May 2021
Pros:
Did not have car I ordered. Tried to get me to take smaller car. I refused. Was given a hard time by salesman and then he went away. Tried to speak to manager, was ignored. Staff very unfriendly. I had to leave without a car. Was a disaster. I went to Avis and was treated as a customer should be. Rented a car to my choice for 2 weeks.Cons:
more honest treatment of a customer. A manager that would listen to my problem. A less hostile attitude. Have used Enterprise in the past, would never use again.10.0 Wonderful
Apr 2021
Pros:
Very easy!!! Beat experience.2.0 Poor
Mar 2021
Pros:
They called the morning of to tell me they didn’t have any cars! I expect not to be charged!Cons:
Horrible! They take your reservation. Then call and leave a message saying they have no cars!!2.0 Poor
Feb 2021
Pros:
The location was closed when I arrived. I don't know why I was able to scheduled this pick up time when the office is closed. Great job kayak.Cons:
Literally everything.2.0 Poor
Feb 2021
Cons:
You guys booked me for a car that WAS NOT AVAILABLE...That, in plain, simple english...SUCKS...I will never use KAYAK for CAR RENTALS..EVER AGAINOne location in Palm Desert
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Reviews
10.0 Wonderful
May 2021
Pros:
The staff was great at this location. Best experience ever at a rental car agency!2.0 Poor
Mar 2021
Cons:
They didn’t have any cars to rent!2.0 Poor
Mar 2021
Cons:
Car was not available!!6.0 Okay
Mar 2019
Pros:
Pick up was fine, quick. EasyCons:
Drop off was poorly done, understaffed8.4 Very good
Feb 2019
Pros:
Staff- they were uber understaffed but the gal there smiled and handled all the grumpy people. She was accommodating.Cons:
More employees at peak dates2.0 Poor
Oct 2018
Cons:
Car was filthy. Bloody Kleenex in side pocket. Could not see out of windows.One location in Palm Desert
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Reviews
10.0 Wonderful
Aug 2020
Pros:
The drop off was a bit complicated since the Budget airport location is closed. Fortunately the Avis people found us and checked in the car. They were all very nice at pick up and drop off10.0 Wonderful
Jul 2020
Pros:
Pickup and dropoff was easy, and the car was clean when I got itCons:
nothing! The car was clean when I got it, the service was top notch, the return was seamless. nothing else I could ask for in a rental agency, you have my business next time!!!2.4 Poor
Aug 2019
Pros:
Not too muchCons:
Service of counter personnel. Car windows where smeared and cloudy.8.4 Very good
May 2017
Pros:
Was very good at pick up, and drop off , close to the airport, and the shuttle is convenientCons:
They charge you too much for gas, almost more than I paid for the car rental, i used only quarter of tank, and they charged me $70. There is no specific way to measure the gas used, whatever the person who check the car decide what to pay, so I recommend to put gas before the drop off4.0 Mediocre
Nov 2021
One location in Palm Desert
One location in Palm Desert