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Friendly Staff. Clean, nice room. Perfect location. Good breakfast buffet. That thew allow people to smoke during breakfast.
Milchael the hotel manager very accomodating. Great location to everything. The beds could be more comfortable.
location air conditioning unit was full of mold = unpleasant smell
Excellent city centre hotel for the price, located on one of Palma's main shopping streets. This is not really a holiday hotel, but is perfect for business or short city breaks. The whole hotel was impeccably clean, the breakfasts more than adequate (cooked and continental buffet) and the rooms comfortable for a short stay. There were a couple of little niggles. The room safes are small and cost extra and the shower head/fitting construction means that there is a minor flood every time you shower.
Good Room. Great location. Helpful Staff. Not a lot of lobby. No coffee in room
Very clean rooms and good breakfast
Prime location. Easy access to all that Palma as to offer. Ideal for city weekend break. Rooms at the front of the hotel can suffer from street noise.
centraly located 1. The breakfast room was too small for all the quests. 2. More coffee machines needed, or coffee jugs on each table as you arrive.
Pleasant spacious room.Roof top terrace for sunbathing.Very good central location.Building had character but was well modernised.Clean comfortable hotel with good staff. No, it suited our needs very well.
Central location, close to restaurants and bars. Good breakfast.
large room with balcony quite expensive, normal doubleroom is very thight, the view is not nice
Located in the center of Palma, roof top bar and pool very nice, stylish and relaxing Lobby and rooms are still in 70s style. It seems that owners started to rebuild the hotel on the top and ran out of money before they reached the floor.
Great location for seeing madrid. room was very spacious as we needed room for 3 people Walls a little thin
Location, location, location....
Shopping was close and in the area.. Nice breakfast dining area was nice and staff were excellent very friendly and helpful including the desk staff always nice to call you a taxi or answer a question and assist you anyway possible .. I was very pleased with the service that your staff and hotel showed me.
how the hotel is situated thin walls, noise from other rooms
The location and the facilitis within the hotel in particular the seventh floor bar and the rooftop pool. It's a very small point but it felt a little like the staff needed a wee bit of a nudge to make sure they were keeping their eye on the ball a bit more - things like unemptied ashtrays and dirty glasses not tidied up.
Excellent service, the staff were very friendly and it is a great city location. I was so impressed I am contacting them provately to thank them. nada!
Real good 4 stars for affordable price The only problem is that you can hear people walking through corridor, they should have put carpets on a floor.
great location for city break only one small lift
Cleaniness of the rooms Bar was very expensive
An interesting hotel to stay in, with lots of art displayed including in the rooms. The breakfast and location was excellent.The spa was a nice addition after a long day. The price is fair The air conditioning started leaking and although we informed reception, nothing was done about it before we had checked out. The staff loose marks because of this as do the marks for cleanliness (which were otherwise good).
lady in the room next to use, were very noisy!!!
Good facilities, good location and helpful staff. Loved the modern and conceptional style/layout. The view from the room window (a rear courtyard facing room) was very limited which made the room feel dark. These 'courtyard' facing rooms would benefit from some additional lighting.
clean,good sized room . central Palma location . good choice of coffee and mineral water in the bar Noisy if street facing , very poor gym . Limited restaurant choice with patchy service
Nice, clean hotel with impressive modern decor. Comfortable beds with a good quality linen. Nice bathroom. Good location. Price I payed on booking.com was 30E higher than charged by the hotel to "off the street" customers. No parking offered.
excellent breakfast sometimes the people at the reception could be smilier
location, modern spacious rooms
The location was excellent and the hotel very modern and comfortable. The champagne breakfasts were excellent! The bar shut at 11 p.m. which was a shame.
Very friendly and helpful staff who really took care of us; wonderful design, beautifully furbished room Room for a superior room rather small; if you are looking for a quiet room you should not take one that faces narrow street (city noise)
The manager was very helpfull and the public spaces were calm and relaxing It was quite difficult to locate, I don't think that it is signposted well enough.
Brilliant staff and location with nice rooms and lovely restaurant. Nothing was too much trouble.
A super Hotel for little Money, in the middle of the old City, 5 Minutes from the see... very frendly, good breeakfast... anytime again...
Nicely furnished rooms, pleasant patio for breakfast. Poor customer service, internal renovations being undertaken while guests are in their rooms
central location. old world charm no
Helpful and friendly staff Central location Not able to stand under a shower
Construction outside the hotel entrance, very noisy. No shower, just a tub with a hand shower.
Liked the location, staff, and quirkiness dirty towels, dirty mat in bedroom and noise levels.
The location of the hotel was good great views of the cathedral from our room and the roof terrace and the staff helpful and friendly. Work was being carried out on the building next door but the noise was minimal
We liked it's central old town position with everything being close by. It is a charming old manor house with individual rooms and personal service. It has a lovely courtyard with orange and lemon trees and a roof terrace.
The location is fantastics. We also had a room with a view of the Cathedral. The bathroom was very small and not very comfortable.
Excellent location in a characterfull hotel. Couldn't believe it was so peaceful in the centre of the city..a little haven. Staff were very friendly and helpful, nothing was too much trouble.They offered advice on trips, eating out, travel arrangements etc.Would definitely recommend and stay again Breakfast was very ordinary continental buffet but included good freshly prepared coffee
Beautifully restored common rooms, a roof terrace and a private little spa area were presented to us on arrival. the staff were friendly and personable, proud of their hotel. The tasting menu at dinner was great value. I suppose old buildings come with a few annoyances, such as a few ants in the bathroom and very noisy plumbing clanking noises throughout the night.
Beautiful old palacio with wonderful rooftop terrace and view of the Cathedral. Lovely, thoughtful staff. Although very beautiful, didn't feel like a 5 star hotel and expensive for the area.
because the Hotel was reported in the Japanese travel books as the best hotel in Mallorca Keeping bed covers in the corner of the room in a bit messy way
Thank You)) Very beautiful hotell and very kindly people)))
Very interesting and convenient for short stay in the city
A beautiful hotel, where nothing is too much trouble for its staff.
Extremely helpful staff Difficult to reach by car
attention to detail was first class.ideal place to be at peace with a touch of class.
The staff made such an effort to make our stay just that extra bit special. Service was impeccable! Breakfast should be included in the price or prices should be clearly displayed.
The hotel was beautifully rennovated, preserving many historical features, yet providing many ammenities as well. Original Miro's displayed in the hallways, replica Monet kitchen, beautiful sitting area with a nice library, and a wonderful patio to enjoy complimentary coffee, tea, cake. The hotel staff was incredibly friendly, helpful, cordial, and accomodating. Service was excellent, rooms beautifully maintained. Excellent stay overall.
this hotel is a cross between staying in a museum and an old English country home. The attention to detail is second to none: the latest English novels in bedrooms, afternoon tea with an amazing choice of tea and coffee and cake and biscuits in the Monet kitchen, drinks on the roof terrace with amazing mattresses and a good selection of magazines, evening sherry in the beautiful drawing rooms with music and a huge selection of art books, swimming pool, solarium and mini gym and sauna with swimming costumes and shoes of every size, in case you forgot to bring yours, and umbrellas waiting for you when it's raining. Nothing was too much trouble for the friendly, but unobtrusive staff to make one's stay very very special. The best hotel we h
very good location and very nice staff member i liked it all
Nice atmoshere, very stylish and modern bar with good music and DJ, interesting design solutions in interior, sophisticated roof terrace with the pool. In the room that will be nice to have one more wardrobes and I prefer more light in the bathroom.
This hotel is very cool ! The staff are friendly and helpful and the rooms are fabulous with quality sound systems. We loved the stylish decor, gorgeous bathroom, roof top sun beds and excellent breakfast . As the bar was quite lively the hotel even provided earplugs when we went to bed but we didn't need them !
Excellent location for a stay in the city. Very welcoming and helpful staff. Fairly minimalist but spacious and comfortable room. Small fairy-tale rooftop terrace wih magnificent view of Mallorca's foremost landmark, the Cathedral.
The location is fabulous - in the middle of the tapas district and a stones throw from jazz and top end cocktail bars. The building is very well restored and beautiful to stay in.
The Service at breakfast was excellent. The room was sparse and poorly furnished although the bed was comfortable.The small pool was not as clean as it should have been.
Small boutique style hotel. Palma city centre location. Taxi can't take you to the front door of the hotel. Street too narrow, Not suitable for older people or those with limited mobility. Nice rooftop pool and sun area. Excellent reataurants in the immediate area.
Reception is closed from 1PM till 6PM. Breakfast buffet is poor.
The location was excellent, in the heart of the eating/ drinking district and easily accessible to the waterfront and cathedral/ shops etc. The co-owner of the hotel (male) didn't exactly have the friendly public-facing manner that you would expect in a place like this, to the point that he seemed rude at times- i am utterly sure that this wasn't intentional and was just his manner, but it did make us uncomfortable and reluctant to ask for assistance. However, all the other staff were very friendly and helpful. The atmosphere in the lobby was a little cold too.
The location was good and the old building it was housed in was beautiful. The rooms were too austere, had to ask for a deluxe after seeing the standard room which was so small and felt like a hospital room. The deluxe had a bit more character.
The location of the hotel is excellent - in the heart of the bar/restaurant area of the old town and a short (20 min) bus ride from beautiful beaches. Staff are very friendly and helpful. The attention to detail in the design of the hotel is lovely.
Very nice and flexible staff. Served breakfast altough I was half an hour late.
The location is fantastic. No doors on the bathroom!
Very good location, Wonderful contrast between romantic 16c's appearance and modern interia, Excellent recepcionists, We love this place.
The convenience of being so close to sights, shopping, sea etc, yet very quiet room at night.
Friendly & helpful staff, great location & very nice room n/a
The friendliness of all the staff and the wonderful roof-top terrace and pool. It is quite minimalist for the high price.
rooftop bed small rooms, costs compared to other hotels (ie puro)
Extremely nice helpful staff Overall a great place with everyone motivated and doing a good job Nice to see
The staff were very helpful and professional yet very personable. The courtyard is an oasis from the outside heat. The rooms have plenty of smart storage areas to unpack your bag and put all your things away. Dont forget to checkout the terrace and pool.
it was very central for where we wanted to be- the rooms are well designed and the bathroom was lovely. unusual design / lovely friendly staff especially Veronica in the bar who was really charming.
Central position for both shopping, sight-seeing and marina/sea front strolls. Friendly, helpful staff without being intrusive. Very good security given entrance off central side-street, and quiet tranquil haven away from hustle of city centre. I was travelling alone but good for both solo or groups. Really liked this boutique-style hotel and will stay there again.. Access is via a very narrow street officially only for taxis. No parking - best rent a car per day to minimalise underground public car park costs. Not much selection or menu choice (especially for vegetarian) and expensive for poorly presented plate.. eg.Had great lump of houmus surrounded by small bit of pitta bread. But lots of restaurants/bars close-by.
Excellent location and nicely restored building with good facilities, very friendly and helpful staff, a charming place that can be highly recommended.