Guest Reviews
Overall Rating
8.6 Excellent
Based on 416 reviews
Cleanliness
10.0
Bar and Beverages
10.0
Vibe
10.0
Location
8.7
Service
8.4
Room
7.9
Wellness Area
7.0
Breakfast
5.6
Value for money
4.7
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Hilton Garden Inn Palo Alto
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$137+
Hilton Garden Inn Palo Alto
Review highlights
- 10.0
- 10.0
- 5.6
- 4.7
Good to know
- Modern Hotel
- Pleasant entrance area
- Accessible parking
- Good fitness area
Nearby
- 0.8 mi San Antonio Shopping Center
- 1.7 mi Art of Japan
- 2.5 mi Elizabeth Gamble Garden Center
About
Located in the heart of Silicon Valley, Hilton Garden Inn Palo Alto is the nearest hotel to Downtown Palo Alto. Stanford University and the Stanford University Medical Center are three miles away, and our Palo Alto hotel is convenient to Fortune 500 companies including HP, Facebook and Google. Enjoy easy access to retail, dining and entertainment options, and take advantage of fantastic connectivity to San Francisco and San Jose – both within 20 minutes’ drive of our welcoming hotel in Palo Alto, CA. Settle into a spacious guest room, equipped with complimentary WiFi, an HDTV, a Keurig® coffee maker, a microwave and a mini-refrigerator. Relax on the Serta Perfect Sleeper bed and work comfortably at the oversized desk with ergonomic chair. Upgrade to a suite to enjoy more than double the space of a standard guest room. Print documents in the complimentary 24-hour business center. Plan a conference or wedding at this Palo Alto, CA hotel with over 3,000 sq. ft. of function space, comprising four meeting spaces and a boardroom. Our dedicated staff and contemporary A/V technology will ensure that your function is a success. Work out in the complimentary fitness center, swim in the sparkling indoor pool or unwind by the fire pit on the outdoor patio. Buy snacks, chilled meals and sundries in the 24-hour Pavilion Pantry. Savor a cooked-to-order breakfast in the Garden Grille & Bar, which also serves American cuisine for dinner. Dine in the comfort of your guest room with our evening room service.
Amenities
- Fitness center
- Free Wi-Fi
- Facilities for Disabled Guests
- Business center
- Laundry service
- Room service
- Indoor pool
- Restaurant
- Express check out
- 24 Hour Front Desk
- Designated smoking area
- Storage available
- Fireplace
- Laundry facilities
- Meeting/Banquet facilities
- No smoking
- Air-conditioned
- Safe
- Free Internet
- Pets not allowed
- Parking (surcharge)
- Terrace/Patio
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Employees are very professional and friendly.
review from
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8.0
Pros: The room was nice and roomy. Security and parking availability for handicapped was outstanding. The complimentary breakfast was outstanding. Also enjoyed having coffee in the lobby.
Cons: Yes, our room was not cleaned while we were there. We arrived Friday for a two night stay. Called mgr and issue not resolved. We got clean towels 2 hours later. Said there was communication problem.
review from
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9.0
Pros: Very comfortable . Pleasant experience.
review from
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9.0
Pros: I liked the staff at the front desk and housekeeping. The work out room was good but could add a few more machines. We left somethings in our room and when I inquired about it, they promptly called me back that the items were located and sent them.
Cons: Thei hotel stated they have an indoor pool but what they don't say is that the pool is very small. We thought we could swim laps, disappointed.
review from
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10.0
Pros: Great stay!
Cons: No
review from
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10.0
Pros: Had everything that we were looking for in a hotel. Great location, Rooms were spacious, and beds were extremely comfortable.
Cons: Maid service- took a long time to have our room clean. Left early in the morning and our room wasn't clean when we returned after 3pm. We had to leave the room when we wanted to relax when the maid knocked on our door to have the room cleaned.
review from
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10.0
Pros: The hotel was great for the price offered . The room was very nice and spacious in a location not far from university avenue where great restaurants and bars are located .
review from
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10.0
Pros: Brand new hotel (3 months and not a revision) with underground parking. Excellent restaurant and bar.. The entire staff was excellent. Fully fire sprinkled which should be in every survey. NEVER stay above the 6 floor in a hotel that is not sprinkled..
Cons: Nothing as it exceed every expectation.
review from
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8.0
Pros: The staff was very friendly and helpful. The location was good with lots of restaurants and shopping close by within easy walking or short drive distance.
Cons: We had a room on the 4th floor. There was an AC unit or something on the roof that went on every few minutes. It was loud and we could hear the vibration of the unit in our room. If I stayed again I would insist on a room that was NOT on the top floor.
review from
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9.0
Cons: Construction noise
review from
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10.0
Pros: Employees are very professional and friendly.
review from
-
9.0
Pros: Very comfortable . Pleasant experience.
review from
-
9.0
Pros: I liked the staff at the front desk and housekeeping. The work out room was good but could add a few more machines. We left somethings in our room and when I inquired about it, they promptly called me back that the items were located and sent them.
Cons: Thei hotel stated they have an indoor pool but what they don't say is that the pool is very small. We thought we could swim laps, disappointed.
review from
-
10.0
Pros: Great stay!
Cons: No
review from
-
10.0
Pros: Had everything that we were looking for in a hotel. Great location, Rooms were spacious, and beds were extremely comfortable.
Cons: Maid service- took a long time to have our room clean. Left early in the morning and our room wasn't clean when we returned after 3pm. We had to leave the room when we wanted to relax when the maid knocked on our door to have the room cleaned.
review from
-
10.0
Pros: The hotel was great for the price offered . The room was very nice and spacious in a location not far from university avenue where great restaurants and bars are located .
review from
-
10.0
Pros: Brand new hotel (3 months and not a revision) with underground parking. Excellent restaurant and bar.. The entire staff was excellent. Fully fire sprinkled which should be in every survey. NEVER stay above the 6 floor in a hotel that is not sprinkled..
Cons: Nothing as it exceed every expectation.
review from
-
9.0
Cons: Construction noise
review from
-
8.0
Pros: The room was nice and roomy. Security and parking availability for handicapped was outstanding. The complimentary breakfast was outstanding. Also enjoyed having coffee in the lobby.
Cons: Yes, our room was not cleaned while we were there. We arrived Friday for a two night stay. Called mgr and issue not resolved. We got clean towels 2 hours later. Said there was communication problem.
review from
-
8.0
Pros: The staff was very friendly and helpful. The location was good with lots of restaurants and shopping close by within easy walking or short drive distance.
Cons: We had a room on the 4th floor. There was an AC unit or something on the roof that went on every few minutes. It was loud and we could hear the vibration of the unit in our room. If I stayed again I would insist on a room that was NOT on the top floor.
review from
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