Pros: "I did not like one thing about this flight"
Cons: "The flight was canceled just minutes before we all should have been boarding. due to "mechanical issues". 100s of passengers then lined up to get reissued tickets o to other flight out. after being in line for 45 minute's we were told the original flight was reinstated. We were then told we did nit need new boarding passes. After waiting to lineup to board, we were told we DID NEED NEW BOARDING PASSES!! Another lube, another wait, I was reissued new tickets... but my original. tickets were ripped before i could ask for them back because my baggage claim tickets were adhered onto the back of those tickets!! Flight was mediocre at best. I had to literally run like mad to get from Gate B to my connecting flight and they were calling my name over the loud speaker at the C gate . The last leg oc the trip was crowded and the air-conditioning worked most of the time but not all of the time, so there were some extremely hot parts to my 3+ hour flight. I am contacting Southwest to get reimbursed for this nightmare of an experience. and will not fly with this airline again, unless they step up and make upgraded modifications to their operational systems,"
Cons: "Flight was too crowded with customers only 4 feet apart during flight IN THE SAME ROW BUT NOT IN FRONT OR BEHIND YOU. Whats the point of social distancing when you have people directly behind you two feet away"
Cons: "Healthier food/snacks options"
Pros: "I liked getting off the plane"
Cons: "A flight attendant was rude to me twice for no reason. It’s the first time this has ever happened wit SW"
Cons: "The screeching noice from the broken speaker could have been fixed"
Cons: "I like to choose my seat before boardiing"
Pros: "Landed 35 mins early!"
Pros: "Very efficient and friendly crews; the flights were generally on time; boarding was easy (I paid the extra for early boarding)."
Cons: "For the price, not much. Great value; very fair policies; overall really good experience."
Pros: "Everything was excellent"
Pros: "Super nice crew. We arrived 30 minutes early also."
Cons: "Actually nothing on this flight. It was super."
Pros: "Flight was smooth and uneventful."
Cons: "Food on any flight is mediocre at best."
Pros: "Flight was on time and arrived early. Crew knew what to do and made the flight run as smoothly as possible."
Pros: "The flight crew was AMAZING & extremely hospitable. They truly went above and beyond, even on such a short flight."
Cons: "All was well - best flight I've had in a looooong time.."
Pros: "Nice crew."
Cons: "The flight was delayed over an hour with very little explanation about the reroute"
Pros: "Wverything was great"
Cons: "Quick, easy, happy flight! Thank you!"
Cons: "No complaints"
Cons: "Being delayed 3 hours without any hint of remorse or compensation by staff."
Pros: "Friendly staff."
Cons: "Delay after delay."
Cons: "This was the WORST experience I have EVER HAD with an airline."
Cons: "Flight was delayed 35 minutes after push back and collected cups/drinks within 3 minutes of giving them out."
Pros: "Crew was funny in the onboarding. Pilot shared info when he could during our long time in the tarmac."
Cons: "Boarding area was horribly crowded and boarding announcements were poor. Every gate was jam packed. Terminal needs updating. The time on the tarmac...30 mins plus. Obviously the emergency is an emergency but the air was super stale and it smelled of exhaust."
Pros: "I always like Southwest employees really love their job. The employees from gate agents to flight attendants were amazing. Good job and thank you for making our flight enjoyable!"
Cons: "Flight got delayed on 3 separate occasions and there was no snack or beverage service, like there normally is."
Pros: "Comfortable seating. Much more legroom than the last Southwest flight I was on. Friendly and humorous crew as always"
Pros: "Southwest always does a great job."
Cons: "Weather delayed us on the tarmac which sucks."
Pros: "No frills easy flight"
Cons: "Bring back peanuts SW!"
Pros: "Other than WiFi, everything was great & smooth"
Cons: "WiFi kept freezing so I had to go back and “Resume Playback” no airtime."
Pros: "Half an hour early and smooth flight."
Cons: "Snacks were limited, but they were free so in comparison to other airlines it’s hard to complain about this."
Pros: "Flying SWA is always super easy. My airline of choice, without question."
Pros: "Pilot’s humor"
Cons: "Delay because of a dirty bathroom on top of the plane arriving late"
Pros: "Free TV is awesome"
Cons: "Checked in late so I ended up not getting to sit with my GF from LAX to Baltimore... it was the worst part, and next time I know to pay the extra per ticket and get a good seatin cm location."
Pros: "free tv entertainment options were good. I watched friends! Crew were great."
Cons: "Flight delayed. No option for free movies when I had that option on other SW flights."
Pros: "Open boarding is great if you're traveling alone. Snagged first row bulkhead seating for no additional cost. Seated quickly, plenty of leg room (I'm 6 ft), and quick deplaning. Fun crew, basic snacks."
Cons: "Basic snacks are adequate. Nothing more."
Pros: "Uneventful flight. In today’s world, that is good and means they are dong there job"
Pros: "Boarding was efficient we left on time and arrived early! I really love southwest!"
Cons: "The only thing i don't enjoy is the inability to select your seat. However, everything moves so smoothly I'm not sure its worth changing."
Pros: "Comfortable seats!"
Pros: "Excellent and smooth"
Pros: "The staff always makes the airline fun."
Cons: "Our flight wad delayed two hours. After a long flight from France, we were not excited to wait until 10:45pm to leave from LA to PDX arriving at 12:45am. That was too long with no explanation."
Cons: "Flight attendants were sloppy and not friendly"
Pros: "Your crews are the best! We love Southwest. Thank you for being kind to us and offering free bags and flight changes. We use your senior tickets."
Cons: "Hard to rate crackers and water. Did not use the internet and entertainment. Please fly to Santa Barbara, California. Please fly to Europe or partner with someone who does."
Cons: "Southwest has record of a checked bag, 24 hours after my flight, they have no information about the bag I gave to them in Denver. Super simple non-stop flight and they lost 3 bags (mine and two other people)"
Pros: "The attendants were awesome and seats comfy. Everyone very nice and happy."
Cons: "We took off late and our gate was moved at the last minute Also, could you offer water on these late night flights?"
Friendly staff, comfortable and clean flight/experience
Flight attendant in first class could be more friendly .. she looked annoyed throughout the flight and didn’t seem like she wanted to be. Need work in the customer service department. Same for my outbound flight. Otherwise the flight was on time and got to where I needed to go.
Pros: "Fast baggage pick up."
Cons: "Could use more luggage space"
Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Pros: "Crew was great"
Cons: "My ticket should have automatically added my TSA precheck number as it's part of my profile. Was inconvenient to get back in line to get it added"
Cons: "Everything was perfect, from taking off to landing, very smooth. Sweet cabin crew. Thank you for a safe flight"
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "- In-flight entertainment screens (legacy Virgin America cabin) with several program choices - Comfortable seat with decent seat pitch - Helpful crew"
Cons: "- Woefully inadequate seating at the gate (Alaska should have kept VA's Terminal 3 at LAX) - Flight was a little delayed due to late-arriving inbound flight"
Pros: "People I met next to me were awesome!"
Cons: "WiFi broken. Healthier snacks would be good."
Pros: "The communication was impeccable. The flight was smooth and efficient. Everything about this experience, from booking it, to getting home was great."
Cons: "Nothing about thus experience was bad. It was great from beginning to end."
Pros: "Fine crew."
Cons: "8:00 pm flight delayed until 10:55 pm. Boarded at 10:55 pm but didn't leave LAX until about 11:30-45 pm. Arrived at SFO ~12:30-1 AM but deplaned at ~2 am. A trip that should have taken 1.5-2 hours took 6+. I would like financial reimbursement for the trouble: late to work, missed a meeting, no sleep"
Pros: "Everything/ service and very professional staff"
Cons: "The stewardess bristled at my request to fill up my finger ale glass. And they just werent interested in general."
Cons: "Pilots were 50 mins late"
Pros: "Quick flight"
Pros: "flights (from sf to sna) were quick and efficient."
Cons: "delay in the flight BUT the agents kept all passengers well-informed as to updated status and expedited the boarding process as much as possible once plane was available."
Cons: "The crew keeps the air conditioner on MAX!! It was freezing. I asked if they could turn it down but nothing happened!"
Pros: "I love everything about Alaska! The vibe, the Stewardess, good pilot, a good amount of room, good entertainment."
Cons: "Have the available food options that are in your magazine on all flights. Access to Internet faster."
Cons: "Wasn’t able to access the in flight entertainment via the phone app since they did not have screens on the flight. Luckily I had some Netflix downloads on my phone to keep me entertained ."
Pros: "The crew! The free entertainment!"
Cons: "Leaving late because of lack of luggage space and giving an option to checkin bag when there was actually no room. I’d rather they choose randomly to save time."
Pros: "Phenomenal free entertainment options including free Wi-Fi"
Pros: "Phenomenal free entertainment options and free Wi-Fi don't worry don't worry"
Pros: "The people were sweet and patient"
Cons: "I got the wrong confirmation number. Couldn’t check in before and was semi paranoid my flight was cancelled without me knowing."
Pros: "Crew was fine"
Cons: "Assigning seats so late was a little unfair"
Cons: "When we landed we sat on the tarmac for over 30 minutes when they said 10 minutes."
Pros: "The one crew member was on par with Alaska’s service"
Cons: "The gate initially listed was changed two times with boarding a 10 minute walk away each time. Flight ended up being late. One of the crew was crying with the captain comforting her at boarding (directly in front of the front door)."
Pros: "Nice crew"
Cons: "The crew did it’s best but there was 2 hours delay due to issues at San Francisco airport."
Cons: "The flight attendants were rude No gluten free snacks Coffee machine broken"
Pros: "Good personal good service thank you Alaska"
Cons: "One person he was change my ticket he was a good man and a very gentle man thank you so much appreciate I don’t know your name but thank you ."
Pros: "Easy to board, their crew was nice and the plane was clean and comfy."
Cons: "It was great to me and I fly every month for work."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "On time. Free soda."
Cons: "No free booze. Other passengers tedious, human."
Pros: "The seat was ok and has plenty of leg room. I think I ended up in a premium seat for some reason."
Cons: "The flight got delayed one hour without any advance notice, and there was barely any seating available at the gate at LAX so Me and some others ended up sitting in the floor during the wait. We were taxiing for another 30 minutes too before being allowed to leave the plane once we landed."
Pros: "Comfortable seats, good entertainment. Nice plane overall."
Cons: "Under seat storage seemed small compared to other planes."
Pros: "I got home"
Cons: "sweltering temperatures when boarding; delayed departure"
Cons: "Most everything about Alaska is a downgrade from Virgin America."
Pros: "Happy to see my own country"
Pros: "Loved the clean and new aircraft. With free up to date entertainment."
Pros: "Free movies!!"
Cons: "Leg room"
Pros: "The plane was clean and enjoyable with a good selection of tv shows."
Cons: "Issues with the two different airports. Both LAX and SFO have an aging infrastructure. We had difficulties boarding (jet bridge issues) and unboarding (another jet bridge issue)."
Pros: "Great entertainment and friendly staff."
Cons: "Again, no snacks!"
Cons: "alaska was just running behind today. boarded 15 mjnutes late and touched down 40 mjnutes behind schedule. should have gone southwest"
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Pros: "flight delayed upon take off"
Annoying that every short flight is delayed over 40 minutes consistently . Why am i taking a 1 hour flight when it becomes two hours plus airport and uber time? Maybe we should all just drive??
Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Cons: "We were stranded at the airport for hours"
Pros: "Love the free WiFi. That was awesome and somewhat unexpected."
Cons: "There was no coffee left on board when serving the second round - kind of hard to wake up from a 6 hour flight."
Pros: "It was a smooth flight"
Cons: "More food options"
Pros: "Very good service"
Cons: "More food choices"
Pros: "Facilities and amenities (WiFi, unlimited snacks, comfortable seat)"
Cons: "Gate agents consistently telling paxs to SIT DOWN if their boarding group hasn’t been called yet."
Pros: "Crew is always fantastic, JetBlue crew members never let me down!"
Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"
Cons: "Add Subtitles to the movies at list in English thanks Tzach"
Pros: "In flight entertainment was great"
Pros: "Good crew"
Cons: "Flight was late, entertainment didn't work the whole time"
Cons: "Our return flight was delayed over 4 hours and they didnt keep us properly informed and ahead of time . We were travelling with kids and it’s was stressful to keep them at airport for so long . They didn’t provide us with any dinner or meal vouchers either"
Pros: "Jet Blue planes are always great. Super clean and comfortable."
Cons: "They should have scheduled pistols for our flight. We had to delay the flight for two hours until they arrived."
Pros: "Gabe me a free wine"
Pros: "The crew was very friendly and helpful."
Cons: "The TV monitor was very small and the picture was pretty poor."
Pros: "Offering voluntary check-in of carry-on bags for free"
Cons: "all went well this trip"
Pros: "Crew was great Snacks were perfect Flight arrival was earlier Great experience"
Pros: "Best food and entertainment availability"
Cons: "When we arrived from hawaii to SFO airport we had to exit in order to get our tickets for our next flight (SFO to FLL) and we had to go through security again for this reason. No one around to help, we even called from one of the airport telephones but no one answered."
Pros: "The Hawaiian themed meal/snacks"
Cons: "More free entertainment!"
Pros: "It was really nice having a USB charger under every seat."
Cons: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."
Pros: "The flight was smooth, efficient and friendly crew. For a 5hr flight, the snacks were very sparse."
Cons: "A full meal"
Pros: "The flight was comfortable enough once it got going after a 5-hour delay."
Cons: "Flight from FLL to SFO was delayed by 5 hours due to a technical issue with the plane. Upon arrival I received an apology email from JetBlue and a flight voucher. However, I will also be filing a claim with the airfare app to seek reimbursement for the enourmous inconvenience this delay caused."
Pros: "Free wifi, free TV, full sized sodas and unlimited snacks. Not to mention the free mini hot towel they give you towards the end of the flight. I'll be flying jetblue from now on"
Pros: "The flight crew was very nice"
Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."
Pros: "The delays were understandable as it was a snow storm. The crew was great."
Cons: "My entertainment system was broken, and on a coast to coast flight in the middle of the night where sleeping is impossible, that really sucked."
Pros: "I love JetBlue's hot towels at the end of long flights. I also love that the have free (Good) snacks. They do have considerably more leg room and bigger seats, and the free WiFi is fabulous!"
Cons: "The cleanliness of the plane in general could've been MUCH cleaner, but I understand that with quick turnaround times and getting in and out on time this is difficult. The air temperature was inconsistent sometimes too cold, sometimes too warm which made staying comfortable difficult. I wish they had more fresh options on the later leaving flights. Also, two of the crew members were SUPER chatty all throughout our evening flight and I could hear them through the earplugs."
Cons: "It really comfy and safe"
Pros: "The flight itself was fine. Food pricey but good enough. Seats are comfortable. WiFi is intermittent. Cabin crew basically OK."
Cons: "Contradictory and incomplete texts about a 1.25 hour delay in departure time. Text should say to arrive at original time. Almost missed the flight because text did not say that. Got 2 different texts within minutes, one with incorrect info. Why did I have TSA Pre-Check status on the originating flight but not on the return flight? Not enough overhead space, and cabin crew wasn’t helpful in finding space. Flight 30 minutes late, but probably not JetBlue‘s fault."
Pros: "Smooth flight everything moved pretty timely"
Cons: "Check in was a little hectic"
Pros: "Decent leg space in economy"
Cons: "The cabin was too cold, and no hot drinks were available due to a malfunction. Blankets ran out."
Pros: "Free WiFi but couldn’t turn off the white screen in front of my face after done using it"
Cons: "Lack of professionalism with crew. Could not understand the overhead announcements from the one stewardess. Sounded like she had a mouthful of marbles Picked up trashonly once at the very end of flight (5 hr flight). Offered drinks n food only once. Had no earplugs for WiFi"
Cons: "Delayed and departure time changed but wasn’t reflected until I was at the gate. They also changed my seat from the front to very back of the plane"
Pros: "I LOVED the comfort of the ample seating space and leg room, compared to American and free WiFi and movies with the individual monitors on the seat backs for every passenger. I flew Jet Blue on my return flight from LA to Boston to attend our son’s USC graduation. The flight from Boston to LA was on an American Airlines flight. The seats were super narrow with very cramped leg room. To add insult to discomfort , I learned just after take off on the American flight to LA that our dogs got loose at home and the person caring for them was frantic. I had to purchase in flight WIFI ($16/ hour $18 for the entire flight) to attend to the Lost dog issue (hugely stressful) only to learn after the flight that $300 worth of fraudulent charges occurred during the flight that my bank’s fraud department claims occurred as a result of entering my card information to purchase the internet access. That depleted the majority of our travel budget. (We live paycheck to paycheck and had pinched & saved to be able attend this special event) I was so apprehensive on the returning flight and can’t describe my relief to learn the WIFI was free. My fears dissolved as did my aching head and back as I settled into a wonderfully comfortable seat with far more leg room than my prior flight. Thanks Key Blue! You have a fan for life!!"
Cons: "Not one thing I didn’t like!!!!"
Pros: "Amazing service from start to finish, movies for really long flights, comfortable seats and always a pleasurable experience :)"
Cons: "Leg room is tight but I can live with that"
Cons: "Hour delay on runway in Long Beach No gate in SFO so two rounds of buses to even get to the terminal Headphone port for tv was broken"
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "fee movies"
Cons: "couldn't find the movie that I started watching on my previous flight"
Pros: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Cons: "No comments to provide"
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Cons: "Late departure; headphone jack on my armrest was faulty so I had to hold the plug in the whole time if I wanted to hear sound of movies; once we were at the gate in SFO, it took a good 10 minutes for them to open the door to let us off."
Cons: "The Jet Blue counter person was not helpful at all providing direction to us from International Terminal to Domestic terminal C. No help at all to passengers who are not familiar with Logan Airport. Major major disappointment!"
Pros: "Entertainment and timeliness of the departure and arrival."
Pros: "everything on flight was excellent!"
Cons: "at time of flight: the price!"
Cons: "Had to check basic backpack at the last minute because no overhead space. Unclear instructions as to where to pick it up on the SFO end, leading to further delays getting out of the airport. (Already landing close to 2am at the beginning of a work week - minutes count.)"
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Pros: "Never again will jet blue get a penny from me - worst flights ever !!!!!"
Pros: "Large space for sleep. Self service food and drink."
Great flight attendants. Super smooth & beautiful flight.
It was orderly and on time and the staff was friendly.
Flight was delayed and gate was really busy and no where to sit. Overall the flight went well.
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Felt safe and sanitary"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Pros: "Excellent crew and clean aircraft"
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "Nice smooth flight"
Pros: "Fast flight"
Cons: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"
Pros: "Very comfortable, no complaints."
Cons: "No delays. And have the terminal bridge in working order"
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Cons: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "That it got me home"
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Pros: "Crew was wonderful, fine flight, very prompt"
Cons: "Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved."
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Cons: "Force me to take a bad seat"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Cons: "Delayed four hours"
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pros: "The only thing I liked was that I was one fight closer to home. This flight was awful."
Cons: "The aft lavatory had a broken seat lid so they took the entire lavatory out of commission for our flight, and our flight knowingly experienced ground delays so one lavatory for 100 people for several hours is UNPLEASANT. One crewmember was in a foul mood, and due to the lavatory issue, refused to let anyone use the forward lavatory while she was doing drink service, even during an emergency."
Pros: "Crew was terrific! Nice folks. Courteous and professional"
Cons: "I paid extra for a window seat and ended up next to a bulkhead with no window. I can get claustrophobic so concerning and Frustrating! Also, unlike the trip to Minneapolis where the Wi-Fi worked great the Wi-Fi was awful on the return trip and made watching a movie challenging."
Pros: "Most of the crew was very friendly. Good selection of entertainment options and decent food and beverage options."
Cons: "I had three short interactions with one of the female flight attendants who never made eye contact. The movie service frequently froze for 30-60 seconds at a time."
Pros: "The crew was amazing. Love the local beer."
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "Crew and gate staff very helpful (see below)."
Cons: "I needed wheelchair assist at both ends. In each case I was waiting over 30 min. At the departure end there was a danger of missing the flight so one of the gate staff wheeled me, Amina was amazing. Another long wait at SFO. I spent almost as much time waiting for wheelchairs as I did on the flight!"
Pros: "Seats on Sun country are ok but I don’t expect much for the relatively inexpensive flight! Crew were very efficient, polite and attentive."
Cons: "Movie options"
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Pros: "Convenient to go thru intl security / boarding area"
Cons: "No on board Wi-Fi or entertainment , but. That is fine go short flight, I love sun country out of SFO"
Pros: "Exceptional price on a direct PDX-SFO flight at $66 roundtrip. USB outlets at all seats I could see. Looked to have a good selection of in-flight entertainment available to stream to personal devices (phones, tablets, etc) Staff were low-key."
Cons: "Basic fare: no reserved seats, only personal item. Like United (but not Alaska/Delta) require desk check-in at airport!! No online check-in/mobile boarding pass, and *limited agent hours* Lame. Buy-up reserved seat (fee) Stupid policy for passengers, extra work for staff."
Cons: "More leg room, wider seats."
Cons: "They lost my bag!"
Cons: "The lady checking me in said I could pay $40.00 for carry on or $25.00 to check my carry on luggage. This did not happen in SFO. The upper bins were somewhat empty and the plane wasn’t full. I don’t understand why it was different on my way home. Since I had to check my carry on, I missed the airporter by five minutes and had to wait over an hour."
Pros: "Quick entry. One flight attendant was very friendly."
Cons: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."
Cons: "We were fully boarded and then were delayed 1 hour without any explanation. They also had poor in flight service and very uncomfortable seats. No leg room at all and if the person put their seat back the 5 degrees it could move, there was no way to be comfortable because the seat in front presses against my knees."
Pros: "The flight crew was friendly enough. No carryon barggage fee, no checked baggage fee."
Cons: "The flight crew was friendly; however, they were never able to tell us which gate we were landing in. We ended up barely making our connection after the final call for boarding with the 45 minute delay from de-icing in MSP. It would have been nice to know the gate number before getting off the flight so that we knew where to go in the terminal. A complimentary snack or breakfast wasn't provided on the 4 hour flight, and they only came through once with the beverage service."
Pros: "The price of the tickets were great. They definitely "nickel and dime" but it was expected given they seem to be a budget airline. The crew at the terminal were nice and professional."
Cons: "Every flight was slow in taking off (delays aside). The crew on the plane never smiled and seemed annoyed to be serving us. It was unbearably hot on the flight for some reason and the air wasn't working very well."
Pros: "The plane was not full so seating was comfortable."
Cons: "Check in line was really long. But luckily the terminal was small so I still made it to my flight on time."
Pros: "No communication"
Cons: "Our flight was moved to three different gates and delayed, incrementally, by over 4 hours, without even an overhead announcement/update. I realize that while frustrating, delays are inevitable, but communication can go along way! Return flight was only delayed about 1.5 hrs."
Pros: "Same issues in JFK and sfo"
Cons: "Same issues"
Pros: "Comfortable seats. Very good basic service."
Cons: "Jimmy John’s sandwich"
Pros: "We left and arrived on time. No bags got lost. Were happy with having our carry on luggage checked for free."
Cons: "Got hungry mid-flight (4hr trip). Would have purchased food but chose not to because options were poor and expensive."
Pros: "Easy boarding process, complimentary bag check (on full flights), multiple direct flight options available, affordable prices for round trip or one-way flights."
Cons: "Food/snacks are only available for purchase."
Cons: "My flight was canceled for unknown reasons."
Pros: "Didn't happen"
Cons: "Didn't happen"
Pros: "Making the connection was super easy since was very close to arriving gate. On time and had an aisle seat even tho booked last minute and couldn't pick myself"
Cons: "See above"
Pros: "Efficient boarding"
Pros: "Everything was very simple. All employees were great"
Cons: "I missed the captain announcing where we are flying over once in awhile"
Pros: "Didn't have any food. All was well, and glad to have discovered sun country."
Cons: "Seat didn't recline."
Cons: "volume on recorded announcement was too high but overall, an excellent experience!"
Pros: "friendly crew, but hard to understand Captian"
Cons: "seats are very uncomfortable - hard & no lumbar support"
Cons: "Had to wait an hour from when we landed until we got our bags."
Pros: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Cons: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Pros: "It was good to break up coast to coast trip with a stop in Minneapolis, and 2nd leg both had fewer passengers, which equaled more comfort in coach."
Cons: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Pros: "Friendly and helpful crew and on time departure and arrival during busy holiday travel time. Thank you!"
Cons: "Website to check in said no sears left except seats where had to pay additional $15-25 so had to get boarding pass at airport...at airport magically got seats that were showing as not available? Is this a scam to get people to pay more $?"
Cons: "Upon arrival, we had to wait about 30 minutes waiting for a gate to be open so that we could deplane."
Pros: "had to sit in the row before exit row so my seat didn't recline, which was uncomfortable."
Pros: "cheap price. thats what's most important, right!?"
Cons: "pay for food only. make sure you bring some of your own snacks ok!? i did :D also the takeoff was late, but i mean it was because of the weather, not much the airline could do about that..."
Pros: "Flight was on time, and organize in boarding ."
Cons: "None, but actually could not so rating for food and entertainment, as this actually n/a"
Pros: "I like how the flight attendants came around twice to offer us drinks."
Cons: "There was an issue checking in online. I couldn't reserve my seats on the plane at home (I tried twice; once the day before my flight and on the way to the airport), and so I had to take extra time to go to the check in counter at the airport to get my boarding pass."
Pros: "Not too uncomfortable."
Cons: "They censor their films. We watched two comedies over our two flights, and both were obviously edited for content and language. Why? We paid to watch these and were never made aware we were not seeing the full film. I'll avoid this airline in the future because of this."
Pros: "Last minute trip to MN and back to Bay Area. Went for a funeral. Flew Sun country for the first time both ways. Best experience I've/we've had flying in a while. Thank you. We'll be back - especially if y'all go to the east coast."
Pros: "For only $15 more I upgraded to a seat with more space and was very comfortable. With the baggage fee only $20 (not $25 like other airlines), I was very happy with the affordable upgrade."
Cons: "Rude. Pushy. Bad even for a red-eye."
Pros: "Never flown Sun Country before and was impressed by the crew's efficiency and demeanor."
Cons: "Seats don't go back and you have to pay for the use of a movie entertainment center."
Pros: "Drinks were offered twice."
Cons: "No complimentary peanuts or pretzels."
Pros: "The computers went down the day before the flight and the phones said they were too busy try later. But the personal service at the airport was outstanding, which completely made up for the glitch. And the crew were extra friendly."
Pros: "EVERYTHING WAS NORMAL."
Cons: "THE SEATS SEEM BROKEN- THE PAD SLIDES AROUND. IS THERE A SOLUTION TO THAT CRAPY WIRE THAT HOLDS THE SEAT BACK POCKET CLOSED? IT HITS US TALL GUYS IN THE KNEES AND IS A TRUE DETRACTION EVERY TIME. THE SEAT PAD WAS SOOOO FLAT- NO CUSHION LEFT."
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."